Lucky Orange

All-in-one conversion optimization suite for website owners

About Lucky Orange

Lucky Orange is an all-in-one conversion optimization suite for businesses of all types and sizes that helps website owners understand the reasons why some visitors aren’t converting. Users can see everything a customer does on the website through dynamic heatmaps and visitor recordings, and identify drop-offs in the conversion process using conversion funnels, form analytics, and polls.

Real-time dashboard analytics enable website owners to see exactly how many people are visiting their site at any moment, and how they arrived there. Users can compare historical statistics and view which keywords, locations, languages, referrers, tweets, and more are driving traffic as well as specific behaviors on the site, and filter through them using behavior tags. Automatic visitor recordings enable users to watch every click, scroll, or move a customer makes to find out exactly how people are using the website. Dynamic heatmaps can be watched in real time as visitors switch pages, click and scroll, toggle menus, open popups, and more. Form analytics help identify problem areas on forms by generating reports on abandonment, time to start, field time, average order and repeated fields.

Lucky Orange's conversion funnels allow users to see at which point customers abandon a process such as ‘creating an account’ or ‘checking out’ in order to identify the pain points. Fully responsive chat methods enable users to communicate with their customers directly through the website. Chat features include canned responses, operator transfers, co-browsing, typing preview, and a custom data API that allows users to view information on who the visitor they are speaking with. All chat widgets can be customized to match the website’s look and feel.

Pricing starting from:

US$10,00/month

  • Free Trial
  • Subscription

Key benefits of Lucky Orange

  • See exactly how many people are visiting the website at any given time and how they got there, using Lucky Orange's dashboard analytics.

  • Track how people read and interact with the site via dynamic heatmaps and view each visitors' actions in one clear picture.

  • Identify where customers abandon a conversion process using funnels and filter recordings to a particular step.

  • Create custom polls to gain visitor insights or lead generation, and control when and where they are displayed on the website.

  • Use 'behavior tags' to tag any page on the website that needs extra attention and gain deep insights to better analyze what's working and what's not.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    US$10,00/month

    • Free Trial
    • Subscription

    Images

    Dashboard analytics allow users to see exactly how many people are on their site at any moment, and how they found it
    Dynamic heatmaps show users how people read and interact with their site
    Form analytics help users discover which fields on their forms are causing the most friction and abandonment
    Visitor recordings show users movies of visitors using their website
    See a list of all visitors that are currently on the website, play back everything they did, and then catch up to what they are doing in real-time
    Compare and segment different device types, browsers, and date ranges
    Watch how users interact with each individual part of the website with element analytics
    Seamlessly chat with multiple customers at the same time, transfer chats to other operators, and more
    Identify the largest drop-off points in the conversion process
    Click on any step of the funnel to automatically filter all recordings to the ones where people never proceeded to the next step
    View 11 more
    Lucky Orange video
    Lucky Orange screenshot: Dashboard analytics allow users to see exactly how many people are on their site at any moment, and how they found it Lucky Orange screenshot: Dynamic heatmaps show users how people read and interact with their site Lucky Orange screenshot: Form analytics help users discover which fields on their forms are causing the most friction and abandonment Lucky Orange screenshot: Visitor recordings show users movies of visitors using their website Lucky Orange screenshot: See a list of all visitors that are currently on the website, play back everything they did, and then catch up to what they are doing in real-time Lucky Orange screenshot: Compare and segment different device types, browsers, and date ranges Lucky Orange screenshot: Watch how users interact with each individual part of the website with element analytics Lucky Orange screenshot: Seamlessly chat with multiple customers at the same time, transfer chats to other operators, and more Lucky Orange screenshot: Identify the largest drop-off points in the conversion process Lucky Orange screenshot: Click on any step of the funnel to automatically filter all recordings to the ones where people never proceeded to the next step

    Features

    Total features of Lucky Orange: 23

    • A/B Testing
    • Activity Dashboard
    • Activity Tracking
    • Assessment Management
    • Automatic Notifications
    • Behavior Tracking
    • Chat
    • Conversion Rate Optimization
    • Customer Activity Reporting
    • Customer Segmentation
    • Customizable Branding
    • Customizable Questions
    • Drag & Drop Interface
    • Event Triggered Actions
    • Feedback Automation
    • Feedback Collection
    • Feedback Management
    • Goal Setting / Tracking
    • Monitoring
    • Real Time Notifications
    • Surveys & Feedback
    • Tagging
    • Widgets

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    Reviews

    Overall rating

    4,6 /5
    (62)
    Value for Money
    4,7/5
    Features
    4,6/5
    Ease of Use
    4,6/5
    Customer Support
    4,6/5

    Already have Lucky Orange?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 62
    Raad K.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    BEST app to understand why your customers aren't converting

    Reviewed on 2020/04/13

    Pros

    I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

    Cons

    The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

    Response from Lucky Orange

    These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way.

    Cheers - Justin from Lucky Orange

    P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into [email protected], we can also take you through the steps.

    Andrew M.
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Awesome for heatmaps, scroll and click data

    Reviewed on 2020/03/16

    We use Lucky Orange regularly to look at a users experience on our website and to make changes to...

    We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.

    Pros

    The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.

    Cons

    Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.

    Response from Lucky Orange

    Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you.

    Cheers - Justin from Lucky Orange

    Verified Reviewer
    Overall rating
    • Industry: Internet
    • Company size: 201-500 Employees
    • Used Other for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Great tool that is worth the price

    Reviewed on 2021/02/05

    Great to use, gives good insights, just missing key feature we needed

    Great to use, gives good insights, just missing key feature we needed

    Pros

    Compared to its competitors, this is such an easy to use tool that delivers great value for the price. Fast to deploy and really user friendly.

    Cons

    AS with some competitors, it misses some CRO features that the typical user would also want - specifically adding an AB test capability. If it had that, it would be fantastic

    Response from Lucky Orange

    Thank you for your review! We're thrilled that you've been able to get so much from Lucky Orange insights. When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your business. Don't hesitate to reach out should I or my team be able to assist you in any way. Happy tracking!

    Cheers - Justin from Lucky Orange

    Chris C.
    Overall rating
    • Industry: Financial Services
    • Company size: 10 000+ Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Best budget heatmapping tool

    Reviewed on 2021/01/14

    Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd...

    Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.

    Pros

    It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there. It does everything you need, from heatmapping, mouse tracking, funnel and form analytics.
    Regular email reports are incredibly helpful.

    Cons

    Reports load slowly and general use is pretty clunky and frustrating; there's a lot of work that could be done from a UX perspective on the platform. That being said, the tool is easy to learn, and reports are simple to understand.

    Response from Lucky Orange

    Thank you for your review, Chris! We strive to provide a great product at an affordable cost to our customers and excited to hear we are meeting your business's needs. We appreciate your review, and happy tracking!

    Cheers - Justin from Lucky Orange

    Danny C.
    Overall rating
    • Industry: Online Media
    • Company size: Self Employed
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I like to hear the bell sound when new user visiting my website

    Reviewed on 2020/06/24

    Pros

    yes, Lucky Orange is great, the system even give you sound notification when someone visit your website, this is real good when I am alone at home/office; then I know someone is reading/surfing what I create. The system also allow me to start the live view and see what the visitor reading on the page, include with their location, landing and exit page, browser type, screen resolution, did they type on the site etc... this is the details I need, so i can keep improve/update my website!

    Lucky Orange also screen record all the page view, so I can review on the page UI design, fix the UI problems and see what user likes on the page, this is really useful for the website too. Thanks Lucky Orange to build good product like this, Thanks

    Cons

    The system is real good, if you really need me to come up the least of the software will be the Chinese translation, I found some of the Chinese word is not match with the functions

    Response from Lucky Orange

    These are words we love to hear, Danny! Finding new ways to see what your customers are experiencing and taking the guesswork out of improving your store is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you! Thank you for this glowing review, and please don't hesitate to reach out should you have any questions.

    Cheers - Justin from Lucky Orange

    Showing 5 reviews of 62 Read all reviews

    Lucky Orange FAQs

    Below are some frequently asked questions for Lucky Orange.

    Lucky Orange offers the following pricing plans:

    • Starting from: US$10,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Starter: $10 per month Small Business: $20 per month Medium: $50 per month Large: $100 per month Enterprise: contact Lucky Orange 1 year: 10% off 2 years: 30% off

    Lucky Orange offers the following features:

    • Chat
    • Compare dates
    • Conversion funnels
    • Customizable branding
    • Customizable questions
    • Dashboard
    • Drag & drop
    • Dynamic heatmaps
    • Filter stats by behavior tags
    • Form analytics
    • Form triggers
    • Goal tracking
    • Heatmaps
    • Historical statistics
    • Monitor tweets
    • Multiple site management
    • Multivariate testing
    • Navigation tracking
    • Pageview tracking
    • Polls & customer feedback
    • Product analytics
    • Real-time data
    • Recordings
    • Segmentation
    • Time on site tracking
    • Triggered actions
    • User interaction tracking
    • White labeling
    • Widgets
    • eCommerce tracking

    Lucky Orange has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Lucky Orange supports the following languages:

    English

    We do not have any information about what devices Lucky Orange supports

    Lucky Orange integrates with the following applications:

    CMS Hub, Google Analytics, HubSpot CRM, HubSpot CRM, HubSpot Marketing Hub, HubSpot Service Hub, MetaRouter, SITE123

    Lucky Orange offers the following support options:

    Phone Support, Online Support, FAQs

    Related categories

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