Lucky Orange

Lucky Orange

All-in-one conversion optimization suite for website owners

4.6/5 (40 reviews)

Lucky Orange Overview

Lucky Orange is an all-in-one conversion optimization suite for businesses of all types and sizes that helps website owners understand the reasons why some visitors aren’t converting. Users can see everything a customer does on the website through dynamic heatmaps and visitor recordings, and identify drop-offs in the conversion process using conversion funnels, form analytics, and polls.

Real-time dashboard analytics enable website owners to see exactly how many people are visiting their site at any moment, and how they arrived there. Users can compare historical statistics and view which keywords, locations, languages, referrers, tweets, and more are driving traffic as well as specific behaviors on the site, and filter through them using behavior tags. Automatic visitor recordings enable users to watch every click, scroll, or move a customer makes to find out exactly how people are using the website. Dynamic heatmaps can be watched in real time as visitors switch pages, click and scroll, toggle menus, open popups, and more. Form analytics help identify problem areas on forms by generating reports on abandonment, time to start, field time, average order and repeated fields.

Lucky Orange's conversion funnels allow users to see at which point customers abandon a process such as ‘creating an account’ or ‘checking out’ in order to identify the pain points. Fully responsive chat methods enable users to communicate with their customers directly through the website. Chat features include canned responses, operator transfers, co-browsing, typing preview, and a custom data API that allows users to view information on who the visitor they are speaking with. All chat widgets can be customized to match the website’s look and feel.

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Lucky Orange Reviews

Overall rating
4.6/5
98% positive reviews
30
Excellent
9
Very good
1
Average
0
Poor
0
Terrible
Shayne H.

A range of useful optimization tools to help understand your customers better!

Used Daily for 1-5 months
Reviewed on 2019/04/23
Review Source: Capterra

After using HotJar from the beginning of time, I recently stumbled upon LuckyOrange and helped my organization implement its' use immediately.

I enjoy learning and recording how our users interact with our website. LuckyOrange has opened my eyes to so many things that I didn't know about. In my opinion, LuckyOrange is the best tool out there for Quantitive research.

Pros

1) Set-up & Website Impact: LuckyOrange takes less than 10 minutes to set up and the best part is - It doesn't affect the speed of my site at all! I try my best to keep my site's loading speed under 3 seconds (for various reasons), so this is one of the many reasons why I choose to use LuckyOrange.

2) RealTime Tracking: LuckyOrange lets you see who's on your website and through which channel they found you.

3) Session Recordings: LuckyOrange makes recordings of your visitors' sessions. These recordings will provide you with a detailed playback of how people use and interact with your website. This feature helps me spot all aspects that are killing my conversions.

4) Data Interpretation: The analytical data and statistical reports that LuckOrange gives you is easy to understand and study.

5) Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines.

6) Identifying Abandonment: Conversion Funnels help you study the flow of your user navigation, ultimately helping you identify and solve abandonment issues.

7) Form Optimization: Form Analytics help you zero in on which part of your forms need to be optimized.

8) Chat Option: I already have a different chat client that I am currently using. However, for people who don't, LuckOrange gives you the ability to speak directly to your client in order to guide them through the conversion process, if necessary.

Cons

1) Redundant or Unnecessary Recordings: It would be nice if LuckOrange can allow you to delete unnecessary recordings.

2) New Tabs: It would be more convenient if new recordings open in a new tab.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

7.0/10
Brian W.

Lucky Orange - what we didn't know we were missing

Used Daily for 1-5 months
Reviewed on 2019/03/22
Review Source: Capterra

We had been using a free customer chat experience that allowed us to see what page the customer was on without being able to see what they were doing live. We had just been having a ton of problems with the shopping cart of our WooCommerce store and thought we would look for other solutions that would give us more. That is where Lucky Orange entered the picture. From day 1, we knew this was helping us out. The ability to get a live view of what the customers were seeing enabled us to start fixing the problems we were having right away. We got to a point where we could have an audible notification of someone adding something to the cart, go in and check if it was working, and if not fix it before the customer even knew they were having a problem. Furthermore, the chat function is a lot more available and present than what we had been having before so we are getting many more chats than previously. This all helps our conversion rate which has improved greatly. Thank you

Pros

To be honest we didn't know what we were missing. We had been using a different customer chat solution in the past (which was free) but didn't give us much more information than that. The ability that this has to allow us to see what is actually going on has enabled us to provide much better technical support. In addition, we have been able to see what is going on and fix it before even the customer knows something was even going on. The Dashboard feature is a great way to get a quick overview of how the day is going as well.

Cons

I wish there was a bit more to it. Don't we all wish we had more. I just took over the social media accounts at work and was thinking that more dashboards with more social media capabilities would be nice. Although this is not the only reason to have the software, it would be nice to have in addition to how it is already saving us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kevin s. O.

User friendly heatmap application

Used Daily for 6-12 months
Reviewed on 2019/01/09
Review Source: Capterra

I make a lot of landing pages with subtle differences. Lucky Orange clearly indicates which elements attract clicks and how, and I can also watch recording of site visitors within the app. Extremely useful for testing content.

Pros

I had been aware of Lucky Orange and its purpose for some time before deciding to purchase it for our Shopify store. Heatmaps can easily be considered an essential piece of tracking software for an e-commerce site, and Lucky Orange does it well. Their analytics are mostly redundant because of Google Analytics, but for their speciality, LO is great. It visualizes visitor data into something to be interpreted and acted upon.

Cons

The current system of the heatmap loading over the page can confused people. Also, the heatmap is the big kahuna of Lucky Orange so don't hide it as some random tab! Some assume the app failed. Perhaps a more prominent indication of where the heatmap will go.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Lee B.

Lucky Orange has transformed our business! Great product - Great customer service!

Used Daily for 6-12 months
Reviewed on 2018/07/27
Review Source: Capterra

Pros

We love the chat feature and the analytics/recordings that enable us to troubleshoot issues quickly. For example, the recordings help us to resolve 404 errors in real time on the site. The polling has provided additional interaction and learning with our customers. The insights that are gained from the heat maps, combined with the recordings are priceless

Cons

I would like more flexibility in the polling, especially to be able to EXCLUDE polls on specific pages and not just add certain pages. I would like to get the names of visitors if they are already registered in our system but there isn't yet a good way to do this with Infusionsoft. We are looking forward to that addition.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Marian P.

It was just eye opening, we found out where our advertising money went

Used Daily for 1+ year
Reviewed on 2018/07/06
Review Source: Capterra

Pros

A very big improvement for analyics software, you can see your website through visitors eyes, and control what they should see. A great tool for understanting where your advertising money go, and you can learn so much more from UX design to targeting ppc or social media, every channel matters, every improvement moves the bottom line from red to green.

Cons

The free trial was great, if I am not mistaken one free month. Sometimes the live function does not work properly, that being said I did work more with recordings.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10

Lucky Orange Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Starter: $10 per month

Small Business: $20 per month

Medium: $50 per month

Large: $100 per month

Enterprise: contact Lucky Orange

1 year: 10% off

2 years: 30% off

Lucky Orange Features

  • Activity Dashboard
  • Automatic Notifications
  • Customizable Branding
  • Drag & Drop Interface

  • API
  • Access Control
  • Content Management
  • Custom Forms
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Product Catalog
  • Reporting & Statistics
  • Search Functionality
  • Social Media Integration
  • Template Management
  • Third Party Integration
  • Website Management
  • eCommerce Integration
  • eCommerce Management

Additional information for Lucky Orange

Key features of Lucky Orange

  • Chat
  • Compare dates
  • Conversion funnels
  • Customizable branding
  • Customizable questions
  • Dashboard
  • Drag & drop
  • Dynamic heatmaps
  • Filter stats by behavior tags
  • Form analytics
  • Form triggers
  • Goal tracking
  • Heatmaps
  • Historical statistics
  • Monitor tweets
  • Multiple site management
  • Multivariate testing
  • Navigation tracking
  • Pageview tracking
  • Polls & customer feedback
  • Product analytics
  • Real-time data
  • Recordings
  • Segmentation
  • Time on site tracking
  • Triggered actions
  • User interaction tracking
  • White labeling
  • Widgets
  • eCommerce tracking

Benefits

  • See exactly how many people are visiting the website at any given time and how they got there, using Lucky Orange's dashboard analytics.

  • Track how people read and interact with the site via dynamic heatmaps and view each visitors' actions in one clear picture.

  • Identify where customers abandon a conversion process using funnels and filter recordings to a particular step.

  • Create custom polls to gain visitor insights or lead generation, and control when and where they are displayed on the website.

  • Use 'behavior tags' to tag any page on the website that needs extra attention and gain deep insights to better analyze what's working and what's not.

  • Lucky Orange FAQs

    Below are some frequently asked questions for Lucky Orange.

    Q. What type of pricing plans does Lucky Orange offer?

    Lucky Orange offers the following pricing plans:

    Starting from: US$10,00/month

    Pricing model: Subscription

    Free Trial: Available

    Starter: $10 per month

    Small Business: $20 per month

    Medium: $50 per month

    Large: $100 per month

    Enterprise: contact Lucky Orange

    1 year: 10% off

    2 years: 30% off

    Q. What are the main features of Lucky Orange?

    Lucky Orange offers the following features:

    • Chat
    • Compare dates
    • Conversion funnels
    • Customizable branding
    • Customizable questions
    • Dashboard
    • Drag & drop
    • Dynamic heatmaps
    • Filter stats by behavior tags
    • Form analytics
    • Form triggers
    • Goal tracking
    • Heatmaps
    • Historical statistics
    • Monitor tweets
    • Multiple site management
    • Multivariate testing
    • Navigation tracking
    • Pageview tracking
    • Polls & customer feedback
    • Product analytics
    • Real-time data
    • Recordings
    • Segmentation
    • Time on site tracking
    • Triggered actions
    • User interaction tracking
    • White labeling
    • Widgets
    • eCommerce tracking

    Q. Who are the typical users of Lucky Orange?

    Lucky Orange has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Lucky Orange support?

    Lucky Orange supports the following languages:

    English

    Q. What type of pricing plans does Lucky Orange offer?

    Lucky Orange has the following pricing plans:

    Subscription

    Q. Does Lucky Orange support mobile devices?

    We do not have any information about what devices Lucky Orange supports

    Q. What other apps does Lucky Orange integrate with?

    Lucky Orange integrates with the following applications:

    Google Analytics, HubSpot CRM, HubSpot CRM, HubSpot Marketing, HubSpot Service Hub

    Q. What level of support does Lucky Orange offer?

    Lucky Orange offers the following support options:

    FAQs, Online Support, Phone Support