Lucky Orange

All-in-one conversion optimization suite for website owners

4,7 /5 (59 reviews) Write a Review!

Lucky Orange Overview

What is Lucky Orange?

Lucky Orange is an all-in-one conversion optimization suite for businesses of all types and sizes that helps website owners understand the reasons why some visitors aren’t converting. Users can see everything a customer does on the website through dynamic heatmaps and visitor recordings, and identify drop-offs in the conversion process using conversion funnels, form analytics, and polls.

Real-time dashboard analytics enable website owners to see exactly how many people are visiting their site at any moment, and how they arrived there. Users can compare historical statistics and view which keywords, locations, languages, referrers, tweets, and more are driving traffic as well as specific behaviors on the site, and filter through them using behavior tags. Automatic visitor recordings enable users to watch every click, scroll, or move a customer makes to find out exactly how people are using the website. Dynamic heatmaps can be watched in real time as visitors switch pages, click and scroll, toggle menus, open popups, and more. Form analytics help identify problem areas on forms by generating reports on abandonment, time to start, field time, average order and repeated fields.

Lucky Orange's conversion funnels allow users to see at which point customers abandon a process such as ‘creating an account’ or ‘checking out’ in order to identify the pain points. Fully responsive chat methods enable users to communicate with their customers directly through the website. Chat features include canned responses, operator transfers, co-browsing, typing preview, and a custom data API that allows users to view information on who the visitor they are speaking with. All chat widgets can be customized to match the website’s look and feel.

Lucky Orange Overview

Pricing

Starting from
US$10,00/month

Pricing options

Free Trial
Subscription
Value for money

Starter: $10 per month

Small Business: $20 per month

Medium: $50 per month

Large: $100 per month

Enterprise: contact Lucky Orange

1 year: 10% off

2 years: 30% off


Lucky Orange Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Visitor recordings show users movies of visitors using their website
Dynamic heatmaps show users how people read and interact with their site
Form analytics help users discover which fields on their forms are causing the most friction and abandonment
Dashboard analytics allow users to see exactly how many people are on their site at any moment, and how they found it
See a list of all visitors that are currently on the website, play back everything they did, and then catch up to what they are doing in real-time
Compare and segment different device types, browsers, and date ranges
Watch how users interact with each individual part of the website with element analytics
Seamlessly chat with multiple customers at the same time, transfer chats to other operators, and more
Identify the largest drop-off points in the conversion process
Click on any step of the funnel to automatically filter all recordings to the ones where people never proceeded to the next step
Lucky Orange video Lucky Orange screenshot: Visitor recordings show users movies of visitors using their website Lucky Orange screenshot: Dynamic heatmaps show users how people read and interact with their site Lucky Orange screenshot: Form analytics help users discover which fields on their forms are causing the most friction and abandonment Lucky Orange screenshot: Dashboard analytics allow users to see exactly how many people are on their site at any moment, and how they found it Lucky Orange screenshot: See a list of all visitors that are currently on the website, play back everything they did, and then catch up to what they are doing in real-time Lucky Orange screenshot: Compare and segment different device types, browsers, and date ranges Lucky Orange screenshot: Watch how users interact with each individual part of the website with element analytics Lucky Orange screenshot: Seamlessly chat with multiple customers at the same time, transfer chats to other operators, and more Lucky Orange screenshot: Identify the largest drop-off points in the conversion process Lucky Orange screenshot: Click on any step of the funnel to automatically filter all recordings to the ones where people never proceeded to the next step

Lucky Orange Reviews

Lucky Orange Reviews

Overall rating
4,7
/
5
Excellent
44

Very good
13

Average
2

Poor
0

Terrible
0

Value for Money
4,7
Features
4,7
Ease of Use
4,7
Customer Support
4,7
97% recommended this app
Raad K.

BEST app to understand why your customers aren't converting


Andrew M.

Awesome for heatmaps, scroll and click data

We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.


Verified Reviewer

Best heat mapping for the money

Lucky Orange has provided us with the heat mapping tool we need to gather more insight regarding how users are using our web pages.


Michael L.

Lucky Orange - Use with Care


Danny C.

I like to hear the bell sound when new user visiting my website


Raad K.
Industry: Marketing & Advertising
Company size: 11-50 Employees

BEST app to understand why your customers aren't converting

Used Weekly for 6-12 months
Reviewed on 2020/04/13
Review Source: Capterra

Pros

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Cons

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Response from Lucky Orange

These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way.

Cheers - Justin from Lucky Orange

P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into [email protected], we can also take you through the steps.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Andrew M.
Industry: Computer Software
Company size: 51-200 Employees

Awesome for heatmaps, scroll and click data

Used Daily for 2+ years
Reviewed on 2020/03/16
Review Source: Capterra

We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.

Pros

The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.

Cons

Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.

Response from Lucky Orange

Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you.

Cheers - Justin from Lucky Orange

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: 11-50 Employees

Best heat mapping for the money

Used Daily for 1-5 months
Reviewed on 2020/09/19
Review Source: Capterra

Lucky Orange has provided us with the heat mapping tool we need to gather more insight regarding how users are using our web pages.

Pros

The best part is the price. Lucky Orange is much more affordable than other heat mapping tools. It's also better. The heat maps are more reliable, show more data, and better capture the web page. Finally, as an agency, we also love that we can keep all of our clients under one account without paying for them each separately.

Cons

The only thing I would request is better flexibility in creating filters for heatmaps and visitor recordings. Otherwise, this tool does everything I need it to do.

Response from Lucky Orange

We love to hear that getting a front seat to a website's online interactions has been just what you needed to grow conversions and business for your agency and your clients. When you can understand what's preventing a positive customer experience, you can make real-time changes that result in happier customers (and clients). Thanks for this five-star review! Always here if you need anything from our team!

Cheers - Justin from Lucky Orange

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Michael L.
Industry: Internet
Company size: 2-10 Employees

Lucky Orange - Use with Care

Used Other for 2+ years
Reviewed on 2018/12/04
Review Source: Capterra

Pros

The software allows tracking to determine the 'hot' spots on your website. We have watched video of a visitors movements through the site to help us determine issues with our marketing presentation on specific products. As we watch some of the screen video, we can make informed decisions about what customers struggle with while navigating through the site. This is easy to implement on a WordPress website with their plugin.

Cons

Sometimes we wonder if there are some privacy issues that we should be concerned about. While Lucky Orange does a good job of masking form inputs so we can't see credit card entry, etc., we think people should be made more aware that their action on the site is being watched after they are done.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Danny C.
Industry: Online Media
Company size: Self Employed

I like to hear the bell sound when new user visiting my website

Used Daily for Free Trial
Reviewed on 2020/06/24
Review Source: Capterra

Pros

yes, Lucky Orange is great, the system even give you sound notification when someone visit your website, this is real good when I am alone at home/office; then I know someone is reading/surfing what I create. The system also allow me to start the live view and see what the visitor reading on the page, include with their location, landing and exit page, browser type, screen resolution, did they type on the site etc... this is the details I need, so i can keep improve/update my website!

Lucky Orange also screen record all the page view, so I can review on the page UI design, fix the UI problems and see what user likes on the page, this is really useful for the website too. Thanks Lucky Orange to build good product like this, Thanks

Cons

The system is real good, if you really need me to come up the least of the software will be the Chinese translation, I found some of the Chinese word is not match with the functions

Response from Lucky Orange

These are words we love to hear, Danny! Finding new ways to see what your customers are experiencing and taking the guesswork out of improving your store is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you! Thank you for this glowing review, and please don't hesitate to reach out should you have any questions.

Cheers - Justin from Lucky Orange

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,2/10
Based on 59 user ratings
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Lucky Orange Pricing

Lucky Orange Pricing

Starting from
US$10,00/month
Free Trial
Subscription
Value for money

Starter: $10 per month

Small Business: $20 per month

Medium: $50 per month

Large: $100 per month

Enterprise: contact Lucky Orange

1 year: 10% off

2 years: 30% off

Starter: $10 per month

Small Business: $20 per month

Medium: $50 per month

Large: $100 per month

Enterprise: contact Lucky Orange

1 year: 10% off

2 years: 30% off

Value for Money
4,7/5
Based on 59 user ratings
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Lucky Orange Features

Lucky Orange Features

API
Access Control
Activity Dashboard
Automatic Notifications
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Electronic Payments
Order Management
Product Catalog
Reporting & Statistics
SEO Management
Search Functionality
Social Media Integration
Template Management
Third Party Integration
Website Management
eCommerce Management
Features
4,7/5
Based on 59 user ratings
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Categories

Additional information for Lucky Orange

Additional information for Lucky Orange

Key features of Lucky Orange

  • Chat
  • Compare dates
  • Conversion funnels
  • Customizable branding
  • Customizable questions
  • Dashboard
  • Drag & drop
  • Dynamic heatmaps
  • Filter stats by behavior tags
  • Form analytics
  • Form triggers
  • Goal tracking
  • Heatmaps
  • Historical statistics
  • Monitor tweets
  • Multiple site management
  • Multivariate testing
  • Navigation tracking
  • Pageview tracking
  • Polls & customer feedback
  • Product analytics
  • Real-time data
  • Recordings
  • Segmentation
  • Time on site tracking
  • Triggered actions
  • User interaction tracking
  • White labeling
  • Widgets
  • eCommerce tracking

Benefits

  • See exactly how many people are visiting the website at any given time and how they got there, using Lucky Orange's dashboard analytics.

  • Track how people read and interact with the site via dynamic heatmaps and view each visitors' actions in one clear picture.

  • Identify where customers abandon a conversion process using funnels and filter recordings to a particular step.

  • Create custom polls to gain visitor insights or lead generation, and control when and where they are displayed on the website.

  • Use 'behavior tags' to tag any page on the website that needs extra attention and gain deep insights to better analyze what's working and what's not.

  • Lucky Orange FAQs

    Lucky Orange FAQs

    Below are some frequently asked questions for Lucky Orange.

    Q. What type of pricing plans does Lucky Orange offer?

    Lucky Orange offers the following pricing plans:

    Starting from: US$10,00/month

    Pricing model: Subscription

    Free Trial: Available

    Starter: $10 per month Small Business: $20 per month Medium: $50 per month Large: $100 per month Enterprise: contact Lucky Orange 1 year: 10% off 2 years: 30% off

    Q. What are the main features of Lucky Orange?

    Lucky Orange offers the following features:

    • Chat
    • Compare dates
    • Conversion funnels
    • Customizable branding
    • Customizable questions
    • Dashboard
    • Drag & drop
    • Dynamic heatmaps
    • Filter stats by behavior tags
    • Form analytics
    • Form triggers
    • Goal tracking
    • Heatmaps
    • Historical statistics
    • Monitor tweets
    • Multiple site management
    • Multivariate testing
    • Navigation tracking
    • Pageview tracking
    • Polls & customer feedback
    • Product analytics
    • Real-time data
    • Recordings
    • Segmentation
    • Time on site tracking
    • Triggered actions
    • User interaction tracking
    • White labeling
    • Widgets
    • eCommerce tracking

    Q. Who are the typical users of Lucky Orange?

    Lucky Orange has the following typical customers:

    , ,

    Q. What languages does Lucky Orange support?

    Lucky Orange supports the following languages:

    English

    Q. What type of pricing plans does Lucky Orange offer?

    Lucky Orange has the following pricing plans:

    Subscription

    Q. Does Lucky Orange support mobile devices?

    We do not have any information about what devices Lucky Orange supports

    Q. What other apps does Lucky Orange integrate with?

    Lucky Orange integrates with the following applications:

    CMS Hub, Google Analytics, HubSpot CRM, HubSpot CRM, HubSpot Marketing Hub, HubSpot Service Hub, MetaRouter, SITE123

    Q. What level of support does Lucky Orange offer?

    Lucky Orange offers the following support options:

    Phone Support, Online Support, FAQs