Lucky Orange

All-in-one conversion optimization suite for website owners

About Lucky Orange

Lucky Orange is an all-in-one conversion optimization suite for businesses of all types and sizes that helps website owners understand the reasons why some visitors aren’t converting. Users can see everything a customer does on the website through dynamic heatmaps and visitor recordings, and identify drop-offs in the conversion process using conversion funnels, form analytics, and polls.

Real-time dashboard analytics enable website owners to see exactly how many people are visiting their site at any moment, and how they arrived there. Users can compare historical statistics and view which keywords, locations, languages, referrers, tweets, and more are driving traffic as well as specific behaviors on the site, and filter through them using behavior tags. Automatic visitor recordings enable users to watch every click, scroll, or move a customer makes to find out exactly how people are using the website. Dynamic heatmaps can be watched in real time as visitors switch pages, click and scroll, toggle menus, open popups, and more. Form analytics help identify problem areas on forms by generating reports on abandonment, time to start, field time, average order and repeated fields.

Lucky Orange's conversion funnels allow users to see at which point customers abandon a process such as ‘creating an account’ or ‘checking out’ in order to identify the pain points. Fully responsive chat methods enable users to communicate with their customers directly through the website. Chat features include canned responses, operator transfers, co-browsing, typing preview, and a custom data API that allows users to view information on who the visitor they are speaking with. All chat widgets can be customized to match the website’s look and feel.


Key benefits of Lucky Orange

  • See exactly how many people are visiting the website at any given time and how they got there, using Lucky Orange's dashboard analytics.

  • Track how people read and interact with the site via dynamic heatmaps and view each visitors' actions in one clear picture.

  • Identify where customers abandon a conversion process using funnels and filter recordings to a particular step.

  • Create custom polls to gain visitor insights or lead generation, and control when and where they are displayed on the website.

  • Use 'behavior tags' to tag any page on the website that needs extra attention and gain deep insights to better analyze what's working and what's not.

  • Images

    Lucky Orange Software - See what people engage with on a page including dynamic elements like menus, forms and popups.
    Lucky Orange Software - Watch a specific person navigate your website to see what’s preventing them from converting.
    Lucky Orange Software - See everything someone has done on your website including sessions, pages, chat and basic metadata. New visitors are giving a unique identifier of a color and produce.
    Lucky Orange Software - Quickly see which pages are converting and which are causing visitors to abandon your site.
    Lucky Orange Software - Monitor key form metrics like abandonment, field order and time to start to find areas for optimization.
    Lucky Orange Software - Provide real-time support for inbound chats or ask people to chat based on page behavior or traffic segment.
    Lucky Orange Software - Build unlimited dashboards to follow key metrics for your marketing campaigns or certain traffic sources.
    Lucky Orange Software - Ask people about their product preferences, technical issues or crowdsource new feature ideas.
    Lucky Orange Software - Provide a discount code or product update to all visitors or trigger announcements by behavior.
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    Lucky Orange video
    Lucky Orange Software - See what people engage with on a page including dynamic elements like menus, forms and popups.
    Lucky Orange Software - Watch a specific person navigate your website to see what’s preventing them from converting.
    Lucky Orange Software - See everything someone has done on your website including sessions, pages, chat and basic metadata. New visitors are giving a unique identifier of a color and produce.
    Lucky Orange Software - Quickly see which pages are converting and which are causing visitors to abandon your site.
    Lucky Orange Software - Monitor key form metrics like abandonment, field order and time to start to find areas for optimization.
    Lucky Orange Software - Provide real-time support for inbound chats or ask people to chat based on page behavior or traffic segment.
    Lucky Orange Software - Build unlimited dashboards to follow key metrics for your marketing campaigns or certain traffic sources.
    Lucky Orange Software - Ask people about their product preferences, technical issues or crowdsource new feature ideas.
    Lucky Orange Software - Provide a discount code or product update to all visitors or trigger announcements by behavior.

    Not sure about Lucky Orange? Compare with a popular alternative

    Lucky Orange

    4,7 (189)
    VS.

    Starting Price

    US$39,00
    month
    US$169,00
    month

    Pricing Options

    Free version
    Free trial
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    Features

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    30

    Integrations

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    Ease of Use

    4,7 (189)
    5,0 (1)

    Value for Money

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    Customer Service

    4,7 (189)
    0,0 (1)
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    Reviews

    Overall rating

    4,7 /5
    (189)
    Value for Money
    4,6/5
    Features
    4,6/5
    Ease of Use
    4,7/5
    Customer Support
    4,7/5

    Already have Lucky Orange?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 189
    Michael
    Michael
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best Value - Lots of features

    Reviewed on 2022/03/30

    Pros

    The software is easy to setup and provides instant value. The heat maps and chat are incredible and the ability to watch users on your site helps you quickly determine what's wrong with your content/call to action.

    Cons

    The new interface needs email reporting, no other complaints.

    Response from Lucky Orange

    It sounds like you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don't hesitate to reach out should I or my team be able to assist you in any way.

    Cheers - Justin from Lucky Orange

    Andrew
    Overall rating
    • Industry: Computer Software
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Awesome for heatmaps, scroll and click data

    Reviewed on 2020/03/16

    We use Lucky Orange regularly to look at a users experience on our website and to make changes to...

    We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.

    Pros

    The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.

    Cons

    Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.

    Alternatives Considered

    Hotjar

    Reasons for Choosing Lucky Orange

    We switched from Crazy Egg to Lucky Orange for two reasons. One Lucky Orange offered a price promotion for HubSpot customers that was attractive and two the interface and experience delivered the same or exceeded Crazy Egg making the switch easy to implement.

    Switched From

    Crazy Egg

    Reasons for Switching to Lucky Orange

    Simplicity and cost. I would actually choose Hotjar as my number one option if budget wasn't a factor. It has the most enhanced feature set from my experience. Lucky Orange serves what we need at this stage for our company.

    Response from Lucky Orange

    Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you.

    Cheers - Justin from Lucky Orange

    Stephen
    Overall rating
    • Industry: Music
    • Company size: Self Employed
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Lucky Orange is a Critical Tool at a Great Price

    Reviewed on 2022/12/06

    I've only had to contact customer support one time and they were very quick to respond and resolve...

    I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.

    Pros

    What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.

    Cons

    The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.

    Response from Lucky Orange

    Thank you for leaving us a review! Using live Session Recordings and Chat to direct your website visitors is a great way to understand where they might have trouble navigating your site. Using a VPN is likely why you are running into problems while viewing Sessions. If you send us an email to Support@luckyorange, we can ensure there isn't something else at play. Happy tracking!

    Cheers - Bradley from Lucky Orange

    Donna
    Overall rating
    • Industry: Retail
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    Sometimes old is better

    Reviewed on 2023/12/01

    Used to love it. People don’t seem to chat as much with the new lucky orange as the old one.

    Used to love it. People don’t seem to chat as much with the new lucky orange as the old one.

    Pros

    I used to loved the classic lucky orange is was easy to use and was easy to set up different alerts

    Cons

    The new lucky orange is not as good as the old one.

    Response from Lucky Orange

    Hi Donna - We appreciate your business and want to help you get the most out of the current version of our platform. My team would be happy to walk you through how to use our latest version including new features that weren’t available in our Classic version. Just send an email to [email protected] and we’ll get that set up for you. I look forward to hearing from you soon.

    Bradley from Lucky Orange

    Shayne
    Shayne
    Overall rating
    • Industry: Internet
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 7.0 /10

    A range of useful optimization tools to help understand your customers better!

    Reviewed on 2019/04/23

    After using HotJar from the beginning of time, I recently stumbled upon LuckyOrange and helped my...

    After using HotJar from the beginning of time, I recently stumbled upon LuckyOrange and helped my organization implement its' use immediately.

    I enjoy learning and recording how our users interact with our website. LuckyOrange has opened my eyes to so many things that I didn't know about. In my opinion, LuckyOrange is the best tool out there for Quantitive research.

    Pros

    1) Set-up & Website Impact: LuckyOrange takes less than 10 minutes to set up and the best part is - It doesn't affect the speed of my site at all! I try my best to keep my site's loading speed under 3 seconds (for various reasons), so this is one of the many reasons why I choose to use LuckyOrange.

    2) RealTime Tracking: LuckyOrange lets you see who's on your website and through which channel they found you.

    3) Session Recordings: LuckyOrange makes recordings of your visitors' sessions. These recordings will provide you with a detailed playback of how people use and interact with your website. This feature helps me spot all aspects that are killing my conversions.

    4) Data Interpretation: The analytical data and statistical reports that LuckOrange gives you is easy to understand and study.

    5) Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines.

    6) Identifying Abandonment: Conversion Funnels help you study the flow of your user navigation, ultimately helping you identify and solve abandonment issues.

    7) Form Optimization: Form Analytics help you zero in on which part of your forms need to be optimized.

    8) Chat Option: I already have a different chat client that I am currently using. However, for people who don't, LuckOrange gives you the ability to speak directly to your client in order to guide them through the conversion process, if necessary.

    Cons

    1) Redundant or Unnecessary Recordings: It would be nice if LuckOrange can allow you to delete unnecessary recordings.

    2) New Tabs: It would be more convenient if new recordings open in a new tab.

    Showing 5 reviews of 189 Read all reviews

    Lucky Orange FAQs

    Below are some frequently asked questions for Lucky Orange.

    Lucky Orange offers the following pricing plans:

    • Starting from: US$39,00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    All plans include unlimited team members. Free Plan: $0 per month | Build: $39 per month | Grow: $79 per month | Expand: $179 per month | Scale: $749 per month | Enterprise: Contact Lucky Orange | Get 20% off with an annual plan

    Lucky Orange has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Lucky Orange supports the following languages:

    English

    Lucky Orange supports the following devices:

    Lucky Orange integrates with the following applications:

    BigCommerce, Google Analytics 360, Google Optimize, Google Optimize 360, HubSpot CRM, Shopify, Shopify Plus, WordPress

    Lucky Orange offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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