Briostack

Briostack

Automated online pest control software with customer portal

4.5/5 (24 reviews)

Briostack Overview

Briostack is a provider of pest control software that automates common business operations and the management of service provision with a view on greater efficiency. Offering centralized cloud-based deployment with multi-device compatibility, Briostack's features include the booking of service appointments via a color-coded scheduling calendar. Enabling back-office controllers or dispatchers to manage time slots, the system's dynamic approach to technician staff schedule management also allows different work units or branches to be created. Geo-based tracking monitors employees as they travel between appointments, InRoutes tools optimize service routes, while barcode scanning conveniently logs equipment, and task management underpins successful workflows. Aside from the provision of staff training content including video tutorials, Briostack also gives customers portal access for settling account billing with credit card payment processing, and its tech app similarly gives field workers remote accessibility to system features even when offline.

In addition, the Brio Sales app for iPad promises an all-in-one, native mobile companion that connects back to the main Briostack management system. Intended to support the duties of the door-to-door pest control salesman in the field, notable features include a geographic map view for marking the location of current customers and new leads along with the ability to submit electronic service agreements remotely. Pest Explorer offers reference guides on local pest threats with images and descriptions, while users can also view company sales or service statistics, along with accessing an About Us section with price sheets and sales / training videos.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Briostack Reviews

Overall rating
4.5/5
88% positive reviews
20
Excellent
1
Very good
1
Average
0
Poor
2
Terrible
Stephanie M.

I am very happy that I chose Briostack for my software upgrade!

Used Daily for 1-5 months
Reviewed on 2018/02/22
Review Source: Capterra

Pros

The software is feature rich without making the software so complicated that you have to attend a multi-day seminar to understand it. Briostack assigns you an on-boarding team that walks you through the entire set up process, the help desk is available for troubleshooting, and your account representative is there for ideas, changes, and support. Their pricing is simple and easy to understand (no hidden vault fees, customer support fees, etc.) I love the automatic notification process that can occur by phone (robo- or personal recorded message) by text or by email. If you are a company that offers many different services, then your notifications can be personalized to each service type! The automatic payment features, payment plan features, and ease of billing are fantastic. Did I mention, how simple and streamlined the technician app is??? It is so simple to use, that even the technicians that are "not so tech-savvy" will love it! The star rating communication that has poured in from our customers after the appointments are completed have really motivated the team to stay on their "A" game. Our customers and team members have given us a thumbs up on this software change!!

Cons

1. Monochromatic screen coloration (would love to see color coded tabs/ sections.)
2. Would love to see a "find customer" box on the web page no matter which tab you are in.

Please note that my account rep. asked me for my "cons" and is submitting them. The 2 items listed above may be used in the software update. (That's the kind of company they are.... they want your feedback)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Andrea M.

Feature Rich with responsive, friendly customer service

Used Daily for 1+ year
Reviewed on 2019/10/01
Review Source: Capterra

The reason that we started looking for a new software provider was specifically to find a better solution for our food handling facility reporting. We are happy that Brio worked with us to provide exactly what we were looking for in station scanning and reporting.

Pros

What I like most about this software are the awesome people that back up the software. Customer service is friendly, thoughtful, responsive, and helpful. Also, there are so many reports at my fingertips. I feel like I have a much better grasp of how our company is doing at any given point in the year and in the month. Both our clients and service technicians like it, too.

Cons

It was very different than we were used to using, so for us, the learning curve was a little steep, but we all seem to have it mastered at this point. Briostack was super-helpful to us in getting everything set up properly and they worked hard to provide us with a solution to our every request.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jeff S.

Amazing, time-saving software!

Used Daily for 1-5 months
Reviewed on 2018/01/31
Review Source: Capterra

I feel as a customer is learning the software, they should have access with dummy accounts to play around with how everything works before they actually go active with their real life customers.

Pros

The route scheduler is REVOLUTIONARY! I never imagined I would find software that is so easy to schedule my customers. There is a map you can see what is going on through the month, and a route can literally be scheduled as easy as circling around the dots on the map! I have saved hours and hours of time! The technician Access in the field is even better because it locates the exact destination with GPS and integrated into the software so that everything shows up perfectly! I am saving hundreds of dollars on paperwork because it is set up to be paperless! Also, I love how the service reminders are automated. Before I was manually doing it with my old software provider and I would do it every Wednesday the week before. I would be barraged with so many calls and requests from customers after my reminders had gone out. Now that I have Brio, sending out my service reminders is seamless. Service reminder is set to go out two days before a customer scheduled day. The reminders go out automatically. These guys are absolutely amazing they thought of everything!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Allen S.

RUN away don't Walk!

Used Daily for 1-5 months
Reviewed on 2019/08/01
Review Source: Capterra

We tried to cancel this company but month after month they continue to bill our credit card. We went with a different company BTW the new company who we LOVE is more expensive. All I can say is these folks do not know pest control they do not understand functionality they do not understand customer service.

Pros

We decided to use this company based on their sales presentation. The functions looked great and they were very friendly. They indicated to us that a pest control technician had designed it which made sense to us. Bad Choice

Cons

Horribly heavy and difficult to use! Nothing is intuitive! Worse program we have ever used quite frankly. My office manager was literally crying one day because she thought she was too dumb to operate this program. The help desk is always friendly but they are too techy they speak a completely different language.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Lynne B.

Like any other new software once you start using it it starts to get easier.

Used Daily for 6-12 months
Reviewed on 2017/06/12
Review Source: Capterra

Much better software than what I was using and less time spent doing paperwork.

Pros

We were spending 20 plus hours a week on just paperwork and invoicing. We now spend about 5 hours. Big thanks to the customer rep for all your help!! You guys are awesome.

Cons

set up is time-consuming but once it is in the system it does get easier. Well worth the time.

I do wish it had a multi-line feature on the regular invoice. We do have customers that have multiple houses etc that need a break down on each INVOICE and the statement is NOT always the way to go for us. Wish you'll could come up with a way to add lines to an invoice that would be great!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Briostack Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Briostack directly for pricing information.

Briostack Features

  • Activity Dashboard
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Customizable Reporting
  • Electronic Payments
  • Invoice Management
  • Reminders
  • Reporting & Statistics
  • Search Functionality
  • Third Party Integration

  • API
  • Accounting Integration
  • Activity Tracking
  • Customer Database
  • Data Import/Export
  • Document Management
  • Inventory Management
  • Inventory Tracking

Additional information for Briostack

Key features of Briostack

  • ACH and Card Processing
  • Appointment management
  • Automatic reminders
  • Barcode scanning
  • Batch Processing
  • Click to mail
  • Client portal
  • Credit card integration
  • Credit card processing
  • Customer service history
  • Direct mail management
  • Electronic payments
  • Email integration
  • Email reminders
  • Employee location tracking
  • Feedback Collection
  • Fleet management
  • Flexible billing models
  • Fully Automated Notifications
  • Geolocation
  • Job scheduling
  • Letter generation
  • Mobile Apps for Sales and Technicians
  • Mobile integration
  • Offline access
  • Pest activity tracking
  • Pesticide usage tracking
  • Postal Mail
  • Professional services automation
  • Quotes / estimates
  • Real time updates
  • Route optimization
  • Routing
  • SMS integration
  • SMS marketing
  • Schedule automatic invoice creation
  • Scheduling
  • Self service portal
  • Task management
  • Tracking features
  • Training management
  • Video tutorials
  • Workflow management

Benefits

  • Briostack's web-based pest control software utilizes process automation to streamline business operations and manage more effectively back-office, doorstep sales and field technicians while also supporting self service customer account access via online portal.
  • Automation includes options for sending out marketing campaigns, general communications, plus billing / renewal reminders via SMS text, email, pre-recorded phone calls and even hard copy letters or postcards with click to mail capabilities.
  • A tech app allows field technicians to work paperlessly, viewing appointment schedules, receiving turn-by-turn travel directions for optimized driving routes, managing tasks, scanning equipment via bar code and even accessing training materials.
  • A public-facing online portal encourages customers to view and update their service accounts, with the ability to view billing and service histories, settle account balances with credit cards and also configure notification preferences etc.
  • Brio Sales for iOS remotely supports the work of pest control sales staff with a map-based view for tagging the location of current and potential customer leads, localized pest reference guides and more.
  • Briostack FAQs

    Below are some frequently asked questions for Briostack.

    Q. What type of pricing plans does Briostack offer?

    Briostack offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Briostack directly for pricing information.

    Q. What are the main features of Briostack?

    Briostack offers the following features:

    • ACH and Card Processing
    • Appointment management
    • Automatic reminders
    • Barcode scanning
    • Batch Processing
    • Click to mail
    • Client portal
    • Credit card integration
    • Credit card processing
    • Customer service history
    • Direct mail management
    • Electronic payments
    • Email integration
    • Email reminders
    • Employee location tracking
    • Feedback Collection
    • Fleet management
    • Flexible billing models
    • Fully Automated Notifications
    • Geolocation
    • Job scheduling
    • Letter generation
    • Mobile Apps for Sales and Technicians
    • Mobile integration
    • Offline access
    • Pest activity tracking
    • Pesticide usage tracking
    • Postal Mail
    • Professional services automation
    • Quotes / estimates
    • Real time updates
    • Route optimization
    • Routing
    • SMS integration
    • SMS marketing
    • Schedule automatic invoice creation
    • Scheduling
    • Self service portal
    • Task management
    • Tracking features
    • Training management
    • Video tutorials
    • Workflow management

    Q. Who are the typical users of Briostack?

    Briostack has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Briostack support?

    Briostack supports the following languages:

    English

    Q. What type of pricing plans does Briostack offer?

    Briostack has the following pricing plans:

    Subscription

    Q. Does Briostack support mobile devices?

    Briostack supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Briostack integrate with?

    We do not have any information about what integrations Briostack has

    Q. What level of support does Briostack offer?

    Briostack offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials