Briostack

Automated online pest control software with customer portal

4,1 /5 (29 reviews) Write a Review!

Briostack Overview

What is Briostack?

Briostack is a provider of pest control software that automates common business operations and the management of service provision with a view on greater efficiency. Offering centralized cloud-based deployment with multi-device compatibility, Briostack's features include the booking of service appointments via a color-coded scheduling calendar. Enabling back-office controllers or dispatchers to manage time slots, the system's dynamic approach to technician staff schedule management also allows different work units or branches to be created. Geo-based tracking monitors employees as they travel between appointments, InRoutes tools optimize service routes, while barcode scanning conveniently logs equipment, and task management underpins successful workflows. Aside from the provision of staff training content including video tutorials, Briostack also gives customers portal access for settling account billing with credit card payment processing, and its tech app similarly gives field workers remote accessibility to system features even when offline.

In addition, the Brio Sales app for iPad promises an all-in-one, native mobile companion that connects back to the main Briostack management system. Intended to support the duties of the door-to-door pest control salesman in the field, notable features include a geographic map view for marking the location of current customers and new leads along with the ability to submit electronic service agreements remotely. Pest Explorer offers reference guides on local pest threats with images and descriptions, while users can also view company sales or service statistics, along with accessing an About Us section with price sheets and sales / training videos.

Briostack Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Briostack directly for pricing information.


Briostack Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

The Brio Sales companion mobile app for iOS devices supports the remote door-to-door operations of pest control salesman, providing connectivity to the main Briostack system
Appointment management includes the ability to view time slot schedules on particular days and reschedule existing bookings
Technicians and field staff can view in-progress and pending appointments via the companion Brio Sales app, shown here on iOS
Briostack offers a cloud-based pest control software solution with cross-device support, giving technicians and customers access to automated management and account handling features
Notes and comments relating to appointments can be logged, leaving service notes for customers that will appear on their appointment record or an internal record only staff can view
Automated reminders and notifications includes the ability to send SMS text messages, emails and pre-recorded phone calls, with a libarry of almost 30 bundled message types included
An online self service portal gives customers access to features such as billing and service histories, payment processing and the configuration of notifications etc
Click to mail capabilities allow automated real mail to be scheduled and sent out including letters and postcards for the purposes of welcome letters, notices and direct marketing campaigns
A color-coded calendar view promises intuitive appointment management and the effective scheduling of services and assignment of staff
The map view section of the Brio Sales app for iOS can be used to keep track of and locate potential new leads and existing customers alike
Briostack screenshot: The Brio Sales companion mobile app for iOS devices supports the remote door-to-door operations of pest control salesman, providing connectivity to the main Briostack system Briostack screenshot: Appointment management includes the ability to view time slot schedules on particular days and reschedule existing bookings Briostack screenshot: Technicians and field staff can view in-progress and pending appointments via the companion Brio Sales app, shown here on iOS Briostack screenshot: Briostack offers a cloud-based pest control software solution with cross-device support, giving technicians and customers access to automated management and account handling features Briostack screenshot: Notes and comments relating to appointments can be logged, leaving service notes for customers that will appear on their appointment record or an internal record only staff can view Briostack screenshot: Automated reminders and notifications includes the ability to send SMS text messages, emails and pre-recorded phone calls, with a libarry of almost 30 bundled message types included Briostack screenshot: An online self service portal gives customers access to features such as billing and service histories, payment processing and the configuration of notifications etc Briostack screenshot: Click to mail capabilities allow automated real mail to be scheduled and sent out including letters and postcards for the purposes of welcome letters, notices and direct marketing campaigns Briostack screenshot: A color-coded calendar view promises intuitive appointment management and the effective scheduling of services and assignment of staff Briostack screenshot: The map view section of the Brio Sales app for iOS can be used to keep track of and locate potential new leads and existing customers alike

Briostack Reviews

Briostack Reviews

Overall rating
4,1
/
5
Excellent
21

Very good
1

Average
1

Poor
1

Terrible
5

Value for Money
4,1
Features
4
Ease of Use
4,1
Customer Support
4,1
76% recommended this app
Andrea W.

Great Software


Stephanie M.

I am very happy that I chose Briostack for my software upgrade!


Allen S.

RUN away don't Walk!

We tried to cancel this company but month after month they continue to bill our credit card. We went with a different company BTW the new company who we LOVE is more expensive. All I can say is these folks do not know pest control they do not understand functionality they do not understand customer service.


Andrea M.

Feature Rich with responsive, friendly customer service

The reason that we started looking for a new software provider was specifically to find a better solution for our food handling facility reporting. We are happy that Brio worked with us to provide exactly what we were looking for in station scanning and reporting.


Jeff S.

Amazing, time-saving software!

I feel as a customer is learning the software, they should have access with dummy accounts to play around with how everything works before they actually go active with their real life customers.


Andrea W.
Industry: Environmental Services
Company size: 2-10 Employees

Great Software

Used Daily for 1+ year
Reviewed on 2020/03/05
Review Source: Capterra

Pros

Notification options are fantastic. Billing, appointment reminders, past due bills and card expiration are all things Brio does automatically once set up, it take a lot off accounting and customer service notification.

Cons

Brio is not difficult to use at all, I would like to see appointment blocks added but i know they are working on that.

Response from Briostack

Andrea! We love the partnership we have with your company! We appreciate your kind word. Our goal is to provide the best options in the industry, and feedback from people like you is very important to us. As always, if you ever need anything, don't hesitate to call!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Stephanie M.

I am very happy that I chose Briostack for my software upgrade!

Used Daily for 1-5 months
Reviewed on 2018/02/22
Review Source: Capterra

Pros

The software is feature rich without making the software so complicated that you have to attend a multi-day seminar to understand it. Briostack assigns you an on-boarding team that walks you through the entire set up process, the help desk is available for troubleshooting, and your account representative is there for ideas, changes, and support. Their pricing is simple and easy to understand (no hidden vault fees, customer support fees, etc.) I love the automatic notification process that can occur by phone (robo- or personal recorded message) by text or by email. If you are a company that offers many different services, then your notifications can be personalized to each service type! The automatic payment features, payment plan features, and ease of billing are fantastic. Did I mention, how simple and streamlined the technician app is??? It is so simple to use, that even the technicians that are "not so tech-savvy" will love it! The star rating communication that has poured in from our customers after the appointments are completed have really motivated the team to stay on their "A" game. Our customers and team members have given us a thumbs up on this software change!!

Cons

1. Monochromatic screen coloration (would love to see color coded tabs/ sections.)
2. Would love to see a "find customer" box on the web page no matter which tab you are in.

Please note that my account rep. asked me for my "cons" and is submitting them. The 2 items listed above may be used in the software update. (That's the kind of company they are.... they want your feedback)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Allen S.
Industry: Consumer Services
Company size: 2-10 Employees

RUN away don't Walk!

Used Daily for 1-5 months
Reviewed on 2019/08/01
Review Source: Capterra

We tried to cancel this company but month after month they continue to bill our credit card. We went with a different company BTW the new company who we LOVE is more expensive. All I can say is these folks do not know pest control they do not understand functionality they do not understand customer service.

Pros

We decided to use this company based on their sales presentation. The functions looked great and they were very friendly. They indicated to us that a pest control technician had designed it which made sense to us. Bad Choice

Cons

Horribly heavy and difficult to use! Nothing is intuitive! Worse program we have ever used quite frankly. My office manager was literally crying one day because she thought she was too dumb to operate this program. The help desk is always friendly but they are too techy they speak a completely different language.

Response from Briostack

We are sorry to hear about your experience, Allen. We are constantly making our program better based on requests from our customers like you and appreciate your feedback. We are sorry to hear about your office manager and wanted to let you know that our support team is always available for assistance, & assure you she isn't "too dumb" to operate our program. There's no one that understands pest control more than our CEO and owner who has been in pest control for the past 23 years. If you have questions about your contract, or ways to get out of your contract please contact our support line at 801-623-5200

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Andrea M.
Industry: Consumer Services
Company size: 51-200 Employees

Feature Rich with responsive, friendly customer service

Used Daily for 1+ year
Reviewed on 2019/10/01
Review Source: Capterra

The reason that we started looking for a new software provider was specifically to find a better solution for our food handling facility reporting. We are happy that Brio worked with us to provide exactly what we were looking for in station scanning and reporting.

Pros

What I like most about this software are the awesome people that back up the software. Customer service is friendly, thoughtful, responsive, and helpful. Also, there are so many reports at my fingertips. I feel like I have a much better grasp of how our company is doing at any given point in the year and in the month. Both our clients and service technicians like it, too.

Cons

It was very different than we were used to using, so for us, the learning curve was a little steep, but we all seem to have it mastered at this point. Briostack was super-helpful to us in getting everything set up properly and they worked hard to provide us with a solution to our every request.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jeff S.

Amazing, time-saving software!

Used Daily for 1-5 months
Reviewed on 2018/01/31
Review Source: Capterra

I feel as a customer is learning the software, they should have access with dummy accounts to play around with how everything works before they actually go active with their real life customers.

Pros

The route scheduler is REVOLUTIONARY! I never imagined I would find software that is so easy to schedule my customers. There is a map you can see what is going on through the month, and a route can literally be scheduled as easy as circling around the dots on the map! I have saved hours and hours of time! The technician Access in the field is even better because it locates the exact destination with GPS and integrated into the software so that everything shows up perfectly! I am saving hundreds of dollars on paperwork because it is set up to be paperless! Also, I love how the service reminders are automated. Before I was manually doing it with my old software provider and I would do it every Wednesday the week before. I would be barraged with so many calls and requests from customers after my reminders had gone out. Now that I have Brio, sending out my service reminders is seamless. Service reminder is set to go out two days before a customer scheduled day. The reminders go out automatically. These guys are absolutely amazing they thought of everything!

Rating breakdown

Value for Money
Ease of Use
Customer Support

User recommendation
9,5/10
Based on 29 user ratings
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Briostack Pricing

Briostack Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Briostack directly for pricing information.

Contact Briostack directly for pricing information.

Value for Money
4,1/5
Based on 29 user ratings
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Briostack Features

Briostack Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4/5
Based on 29 user ratings
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Categories

Additional information for Briostack

Additional information for Briostack

Key features of Briostack

  • ACH and Card Processing
  • Appointment management
  • Automatic reminders
  • Barcode scanning
  • Batch Processing
  • Click to mail
  • Client portal
  • Credit card integration
  • Credit card processing
  • Customer service history
  • Direct mail management
  • Electronic payments
  • Email integration
  • Email reminders
  • Employee location tracking
  • Feedback Collection
  • Fleet management
  • Flexible billing models
  • Fully Automated Notifications
  • Geolocation
  • Job scheduling
  • Letter generation
  • Mobile Apps for Sales and Technicians
  • Mobile integration
  • Offline access
  • Pest activity tracking
  • Pesticide usage tracking
  • Postal Mail
  • Professional services automation
  • Quotes / estimates
  • Real time updates
  • Route optimization
  • Routing
  • SMS integration
  • SMS marketing
  • Schedule automatic invoice creation
  • Scheduling
  • Self service portal
  • Task management
  • Tracking features
  • Training management
  • Video tutorials
  • Workflow management

Benefits

  • Briostack's web-based pest control software utilizes process automation to streamline business operations and manage more effectively back-office, doorstep sales and field technicians while also supporting self service customer account access via online portal.
  • Automation includes options for sending out marketing campaigns, general communications, plus billing / renewal reminders via SMS text, email, pre-recorded phone calls and even hard copy letters or postcards with click to mail capabilities.
  • A tech app allows field technicians to work paperlessly, viewing appointment schedules, receiving turn-by-turn travel directions for optimized driving routes, managing tasks, scanning equipment via bar code and even accessing training materials.
  • A public-facing online portal encourages customers to view and update their service accounts, with the ability to view billing and service histories, settle account balances with credit cards and also configure notification preferences etc.
  • Brio Sales for iOS remotely supports the work of pest control sales staff with a map-based view for tagging the location of current and potential customer leads, localized pest reference guides and more.
  • Briostack FAQs

    Briostack FAQs

    Below are some frequently asked questions for Briostack.

    Q. What type of pricing plans does Briostack offer?

    Briostack offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Briostack directly for pricing information.

    Q. What are the main features of Briostack?

    Briostack offers the following features:

    • ACH and Card Processing
    • Appointment management
    • Automatic reminders
    • Barcode scanning
    • Batch Processing
    • Click to mail
    • Client portal
    • Credit card integration
    • Credit card processing
    • Customer service history
    • Direct mail management
    • Electronic payments
    • Email integration
    • Email reminders
    • Employee location tracking
    • Feedback Collection
    • Fleet management
    • Flexible billing models
    • Fully Automated Notifications
    • Geolocation
    • Job scheduling
    • Letter generation
    • Mobile Apps for Sales and Technicians
    • Mobile integration
    • Offline access
    • Pest activity tracking
    • Pesticide usage tracking
    • Postal Mail
    • Professional services automation
    • Quotes / estimates
    • Real time updates
    • Route optimization
    • Routing
    • SMS integration
    • SMS marketing
    • Schedule automatic invoice creation
    • Scheduling
    • Self service portal
    • Task management
    • Tracking features
    • Training management
    • Video tutorials
    • Workflow management

    Q. Who are the typical users of Briostack?

    Briostack has the following typical customers:

    Small Business, Large Enterprises, Freelancers, Mid Size Business

    Q. What languages does Briostack support?

    Briostack supports the following languages:

    English

    Q. What type of pricing plans does Briostack offer?

    Briostack has the following pricing plans:

    Subscription

    Q. Does Briostack support mobile devices?

    Briostack supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Briostack integrate with?

    We do not have any information about what integrations Briostack has

    Q. What level of support does Briostack offer?

    Briostack offers the following support options:

    Phone Support, Online Support, Knowledge Base, Video Tutorials