Phone2Action

Communications platform for public affairs and advocacy

4,8 /5 (36 reviews) Write a Review!

Phone2Action Overview

What is Phone2Action?

Phone2Action is a provider of solutions around public policy engagement, offering a mobile-responsive platform for the kinds of digital grassroots advocacy useful to associations, non-profits and corporations. With Phone2Action’s digital advocacy platform, users can connect their advocates with elected legislators and lawmakers via multiple communication channels including phone, email, web form and social media accounts. Promising to enable campaign launches in minutes, the ability to leverage a variety of broadcasting channels such as SMS, MMS, web links, Facebook and Twitter feeds also mobilizes supporters to cultivate greater engagement. Phone2Action also tracks campaign data and aggregates figures in real time to generate metrics on advocates and legislative connections made, actions taken, growth of the organization's influence over time, keyword performance and also the identification of top advocates.

Social media engagement is supported by the integrated SocialPulse tool, delivering a dedicated dashboard view onto Facebook and Twitter campaigns. Aside from workflow support for creating and broadcasting campaigns through these channels, SocialPulse gathers in feeds to show advocate messages to legislators as they are posted in real time. Metrics then summarize impressions in terms of campaign visibility, engagement in terms of post interactions and conversions in terms of actions taken due to a certain post. Facebook lead generation through ad integration also allows advocates to email legislators from Facebook ads, while Action Centers provide single destinations matched to fit the design of a current website where advocates can engage in actions across multiple issues. Additional platform features go on to include live event engagement tools such as live pinpointing of advocate actions on geographic maps, advocate counters and audience keyword SMS texting. Phone2Action also has a number of integration options with third party CRM, CMS, AMS and email clients including Salesforce, NationBuilder, MailChimp and others.

Phone2Action Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Phone2Action directly for pricing information and to schedule a demo


Phone2Action Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
Danish, Dutch, English, French, German and 4 others, Italian, Portuguese, Spanish, Swedish

Media

The Phone 2Action administrator dashboard showing an advocacy map, advocate growth over time, activity list, plus top legislators and states
Campaign reports show summaries of total advocate numbers, legislator connections, advocates who contacted officials and stat breakdowns of legislative activity
The SocialPulse dashboard showing filtered views of social media posts, legislator connections and social shares from Facebook, Twitter etc
Live event engagement tools include a map where advocate actions are taking place with pins dropping in real time as the live advocate counter increments
An advocate's detail includes a timeline history of their advocacy actions, including email correspondence sent out to various legislative connections
SocialPulse is an integrated tool for social media sharing of campaigns, tracking outreach and monitoring legistlative connections being established in real time
By virtue of Facebook lead generation ad integration, advocates are able to email their legislators straight from a Facebook ad
Engagement insights provide key metrics about Civic Action Center visitors such as total visits, SMS and email opt-ins, total advocates engaged, plus comparisons by action
Phone2Action’s Civic Action Center can be deployed to serve as a centralized hub for any GOTV campaign, growing an advocacy and supporter databases during the US electoral season
Phone2Action Action Centers provide a single location for empowering advocacy engagement across multiple issues and a range of actions
Phone2Action video Phone2Action screenshot: The Phone 2Action administrator dashboard showing an advocacy map, advocate growth over time, activity list, plus top legislators and states Phone2Action screenshot: Campaign reports show summaries of total advocate numbers, legislator connections, advocates who contacted officials and stat breakdowns of legislative activity Phone2Action screenshot: The SocialPulse dashboard showing filtered views of social media posts, legislator connections and social shares from Facebook, Twitter etc Phone2Action screenshot: Live event engagement tools include a map where advocate actions are taking place with pins dropping in real time as the live advocate counter increments Phone2Action screenshot: An advocate's detail includes a timeline history of their advocacy actions, including email correspondence sent out to various legislative connections Phone2Action screenshot: SocialPulse is an integrated tool for social media sharing of campaigns, tracking outreach and monitoring legistlative connections being established in real time Phone2Action screenshot: By virtue of Facebook lead generation ad integration, advocates are able to email their legislators straight from a Facebook ad Phone2Action screenshot: Engagement insights provide key metrics about Civic Action Center visitors such as total visits, SMS and email opt-ins, total advocates engaged, plus comparisons by action Phone2Action screenshot: Phone2Action’s Civic Action Center can be deployed to serve as a centralized hub for any GOTV campaign, growing an advocacy and supporter databases during the US electoral season Phone2Action screenshot: Phone2Action Action Centers provide a single location for empowering advocacy engagement across multiple issues and a range of actions

Phone2Action Reviews

Phone2Action Reviews

Overall rating
4,8
/
5
Excellent
28

Very good
7

Average
1

Poor
0

Terrible
0

Value for Money
4,6
Features
4,5
Ease of Use
4,6
Customer Support
4,7
97% recommended this app
Bethany P.

Revolutionized our grassroots

The team is fantastic, especially with our events. Customer service is great as well whenever I have a last- second question.


Bre M.

User Friendliness Drives Conversion

Overall, our organization has been incredibly happy with P2A. Advocates have even reached out to compliment the system, with many mentioning it is so much easier to use than other products. We signed a 2 year contract with P2A but will almost certainly renew.


Verified Reviewer

Phone2Action review


Brian K.

Incredible Product

One of the most amazing things about P2A is the customer service. Whoever designed and maintains their process for being responsive to their customers deserves a raise. This is a big plus for us - makes an already easy-to-use tool super easy for our whole team.


Ricardo A.

Best Customer Service

Overall I would recommend phone2action because they are always on top of it, even on weekends and in doing our communications work it's important to be able to do rapid response and we know we can always count on the p2a team to be able to do digital work to advance our goals in many of our campaigns.


Bethany P.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Revolutionized our grassroots

Used Daily for 1+ year
Reviewed on 2019/03/05
Review Source: Capterra

The team is fantastic, especially with our events. Customer service is great as well whenever I have a last- second question.

Pros

I love the ease of use; it’s very intuitive to set up campaigns. And even more so for the user.

Cons

Integration with our email platform was a little tricky.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Bre M.
Industry: Education Management
Company size: 10 000+ Employees

User Friendliness Drives Conversion

Used Daily for 1-5 months
Reviewed on 2019/10/14
Review Source: Capterra

Overall, our organization has been incredibly happy with P2A. Advocates have even reached out to compliment the system, with many mentioning it is so much easier to use than other products. We signed a 2 year contract with P2A but will almost certainly renew.

Pros

Phone2Action (P2A) might just be the best advocacy software on the market. It is user friendly all around--the software makes it easy to set up action alerts/action centers, it is easy to send messages to advocates to alert them of actions to take, and it makes it easy for advocates to take action. Even if something isn't straightforward, the customer service reps can usually get users on the right track in just a few minutes. Compared to other products we have used, P2A has a higher conversion rate and more folks taking action than we've ever seen.

Cons

The setup process for the software was lengthy, which was unexpected. We had several headaches trying to get everything fully functional, but once it was up it worked well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Hospital & Health Care
Company size: 51-200 Employees

Phone2Action review

Used Daily for 2+ years
Reviewed on 2019/01/31
Review Source: Capterra

Pros

Allows you to take multiple types of actions (call, email, tweet) in one fell swoop.

Cons

Given that profiles are delineated by phone number, it doesn't work well for industries where brick and mortar locations are hosting your action-takers, because multiple advocates may be using the same phone line... and thus not tracked as discrete individuals.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Brian K.
Industry: Food Production
Company size: 2-10 Employees

Incredible Product

Used Daily for 6-12 months
Reviewed on 2019/03/05
Review Source: Capterra

One of the most amazing things about P2A is the customer service. Whoever designed and maintains their process for being responsive to their customers deserves a raise. This is a big plus for us - makes an already easy-to-use tool super easy for our whole team.

Pros

We purchased this software for a national advocacy campaign we are running. The tool couldn't be simpler to use. Very intuitive. Easy to set up. Fully functional. Would license this product again in a heartbeat.

Cons

The tool should be improved to allow generation of activity for each campaign by date. I'd like to be able to run a report showing all of the advocates who signed up on a particular date (for example at a trade show) - where they are from, etc. The P2A staff have graciously offered to run these reports for us but it would be better if this was built into the functionality.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ricardo A.
Industry: Nonprofit Organization Management
Company size: 201-500 Employees

Best Customer Service

Used Weekly for 1+ year
Reviewed on 2019/03/05
Review Source: Capterra

Overall I would recommend phone2action because they are always on top of it, even on weekends and in doing our communications work it's important to be able to do rapid response and we know we can always count on the p2a team to be able to do digital work to advance our goals in many of our campaigns.

Pros

What I have always liked about phone2action is the efficient and super rapid costumer service, the chat feature allow us to ask questions, learn new features, and build a relationship with phone2action representatives that helps us confidently launch campaigns or send mass texts through the platform because we know we are using it strategically. The software is also user friendly, you can send a mass text in less than 10 minutes, and build a new petition in about 25-30 minutes. This has helped us stay engaged with our supporters and build list with new allies.

Cons

The cons is the limited templates for petitions. There is only 3 and it would be good to have more choices.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,2/10
Based on 36 user ratings
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Phone2Action Pricing

Phone2Action Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Phone2Action directly for pricing information and to schedule a demo

Contact Phone2Action directly for pricing information and to schedule a demo

Value for Money
4,6/5
Based on 36 user ratings
Compare value for money rating with alternatives
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Phone2Action Features

Phone2Action Features

API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
4,5/5
Based on 36 user ratings
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Categories

Additional information for Phone2Action

Additional information for Phone2Action

Key features of Phone2Action

  • AMS integration
  • API
  • Action Centers
  • Activity dashboard
  • Advocate management
  • Application integration
  • CRM integration
  • Campaign analysis
  • Contact history
  • Conversion rate optimization
  • Custom fields
  • Customer advocacy
  • Customizable branding
  • Email integration
  • Engagement analytics
  • Event engagement
  • Filtered views
  • Geographic maps
  • History tracking
  • Keyword tracking
  • Lead generation
  • MMS support
  • Petition management
  • Political advocacy
  • Real time reporting
  • SMS integration
  • SMS marketing
  • Social engagement
  • Social media integration
  • Social media metrics
  • Social network marketing
  • Tracking features
  • URL customization
  • Website integration

Benefits

  • Phone2Action's platform is comprehensive, providing everything you need to run a successful advocacy program. Our user-friendly interface makes it easy for nonprofits, associations, and corporations to use the latest technology to mobilize their advocates.
  • Phone2Action claims to enable the launch of campaigns in under 30 minutes, connecting supporters with lawmakers and legislators via multiple channels including email, phone, social media outlets and web form.
  • A myriad of broadcasting channels include SMS text messaging, MMS, web links, web code or API access, to offer flexibility in terms of mobilizing and engaging supporters via one-to-one communications.
  • Reporting and feedback capabilities provide real time updates across a range of graphical visualizations including charts, graphs and geographical maps to illustrate statistics on total advocates, who they are, where they reside and what they are saying.
  • Phone2Action is committed to innovation and is constantly developing cutting-edge tool. In 2018, we released the first chatbot for advocacy, along with two new campaign templates and an email broadcasting tool.
  • Phone2Action FAQs

    Phone2Action FAQs

    Below are some frequently asked questions for Phone2Action.

    Q. What type of pricing plans does Phone2Action offer?

    Phone2Action offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Phone2Action directly for pricing information and to schedule a demo

    Q. What are the main features of Phone2Action?

    Phone2Action offers the following features:

    • AMS integration
    • API
    • Action Centers
    • Activity dashboard
    • Advocate management
    • Application integration
    • CRM integration
    • Campaign analysis
    • Contact history
    • Conversion rate optimization
    • Custom fields
    • Customer advocacy
    • Customizable branding
    • Email integration
    • Engagement analytics
    • Event engagement
    • Filtered views
    • Geographic maps
    • History tracking
    • Keyword tracking
    • Lead generation
    • MMS support
    • Petition management
    • Political advocacy
    • Real time reporting
    • SMS integration
    • SMS marketing
    • Social engagement
    • Social media integration
    • Social media metrics
    • Social network marketing
    • Tracking features
    • URL customization
    • Website integration

    Q. Who are the typical users of Phone2Action?

    Phone2Action has the following typical customers:

    Large Enterprises, Non Profit, Mid Size Business

    Q. What languages does Phone2Action support?

    Phone2Action supports the following languages:

    Danish, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish

    Q. What type of pricing plans does Phone2Action offer?

    Phone2Action has the following pricing plans:

    Subscription

    Q. Does Phone2Action support mobile devices?

    Phone2Action supports the following devices:

    iPhone, iPad

    Q. What other apps does Phone2Action integrate with?

    Phone2Action integrates with the following applications:

    Constant Contact, Constant Contact, Mailchimp, Mobilize, NationBuilder, Salesforce Sales Cloud, YourMembership

    Q. What level of support does Phone2Action offer?

    Phone2Action offers the following support options:

    Phone Support, Online Support, Knowledge Base, Video Tutorials