Phone2Action

Phone2Action

Communications platform for public affairs and advocacy

4.7/5 (35 reviews)

Phone2Action Overview

Phone2Action is a provider of solutions around public policy engagement, offering a mobile-responsive platform for the kinds of digital grassroots advocacy useful to associations, non-profits and corporations. With Phone2Action’s digital advocacy platform, users can connect their advocates with elected legislators and lawmakers via multiple communication channels including phone, email, web form and social media accounts. Promising to enable campaign launches in minutes, the ability to leverage a variety of broadcasting channels such as SMS, MMS, web links, Facebook and Twitter feeds also mobilizes supporters to cultivate greater engagement. Phone2Action also tracks campaign data and aggregates figures in real time to generate metrics on advocates and legislative connections made, actions taken, growth of the organization's influence over time, keyword performance and also the identification of top advocates.

Social media engagement is supported by the integrated SocialPulse tool, delivering a dedicated dashboard view onto Facebook and Twitter campaigns. Aside from workflow support for creating and broadcasting campaigns through these channels, SocialPulse gathers in feeds to show advocate messages to legislators as they are posted in real time. Metrics then summarize impressions in terms of campaign visibility, engagement in terms of post interactions and conversions in terms of actions taken due to a certain post. Facebook lead generation through ad integration also allows advocates to email legislators from Facebook ads, while Action Centers provide single destinations matched to fit the design of a current website where advocates can engage in actions across multiple issues. Additional platform features go on to include live event engagement tools such as live pinpointing of advocate actions on geographic maps, advocate counters and audience keyword SMS texting. Phone2Action also has a number of integration options with third party CRM, CMS, AMS and email clients including Salesforce, NationBuilder, MailChimp and others.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United Kingdom, United States

Supported Languages

Danish, Dutch, English, French, German and 4 others, Italian, Portuguese, Spanish, Swedish

Phone2Action Reviews

Overall rating
4.7/5
97% positive reviews
27
Excellent
7
Very good
1
Average
0
Poor
0
Terrible
Brian K.

Incredible Product

Used Daily for 6-12 months
Reviewed on 2019/03/05
Review Source: Capterra

One of the most amazing things about P2A is the customer service. Whoever designed and maintains their process for being responsive to their customers deserves a raise. This is a big plus for us - makes an already easy-to-use tool super easy for our whole team.

Pros

We purchased this software for a national advocacy campaign we are running. The tool couldn't be simpler to use. Very intuitive. Easy to set up. Fully functional. Would license this product again in a heartbeat.

Cons

The tool should be improved to allow generation of activity for each campaign by date. I'd like to be able to run a report showing all of the advocates who signed up on a particular date (for example at a trade show) - where they are from, etc. The P2A staff have graciously offered to run these reports for us but it would be better if this was built into the functionality.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Andrew L.

It just works

Used Weekly for 2+ years
Reviewed on 2019/02/22
Review Source: Capterra

Before using Phone2Action our call to action initiatives were inefficient and untrackable. Now it is easier for our members to participate, and we can track how much engagement there was.

Pros

I've been using Phone2Action for about a 2 years, and have never had a problem. Right out of the box, the platform worked just as well as advertised (if not better). Also, their customer service has been amazing. They are always quick to answer messages and walk me through whatever issue I am having.

Cons

It is relatively bare-bones compared to some of the other platforms out there. That being said, It does everything that it is supposed to do, and it does it well. Also, they have recently launched a few new features, but I have not had a chance to use them since they are not included in the base package, so I cannot speak to those aspects.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Ricardo A.

Best Customer Service

Used Weekly for 1+ year
Reviewed on 2019/03/05
Review Source: Capterra

Overall I would recommend phone2action because they are always on top of it, even on weekends and in doing our communications work it's important to be able to do rapid response and we know we can always count on the p2a team to be able to do digital work to advance our goals in many of our campaigns.

Pros

What I have always liked about phone2action is the efficient and super rapid costumer service, the chat feature allow us to ask questions, learn new features, and build a relationship with phone2action representatives that helps us confidently launch campaigns or send mass texts through the platform because we know we are using it strategically. The software is also user friendly, you can send a mass text in less than 10 minutes, and build a new petition in about 25-30 minutes. This has helped us stay engaged with our supporters and build list with new allies.

Cons

The cons is the limited templates for petitions. There is only 3 and it would be good to have more choices.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Cameron K.

Phone2Action: There When We Need Them, Offering Fantastic Product

Used Weekly for 2+ years
Reviewed on 2019/02/22
Review Source: Capterra

It's been awesome! We're able to engage with our constituents in new, creative ways and have seen a significant spike in engagement as a result of this tool.

Pros

The thing I love the most is the ease of access. There isn't a steep learning curve and whenever I found myself having questions, the customer service support replied to me within 30 seconds and were always able to solve technical questions about how my organization can best reach our constituents effectively and efficiency.

Cons

If I could change one thing about Phone2Action, I would alter the format of the space for constituents to take an "Action Alert" to best meet the needs of an individual action alert. I think I would appreciate more flexibility, though this isn't an enormous concern.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

Makes Massive Campaigns Look Personal

Used Daily for 2+ years
Reviewed on 2019/03/01
Review Source: Capterra

It is wonderful and their customer service is the best and most personal customer service I have EVER received for any product I work with.

Pros

The ability to upload multiple templates for legislator outreach

Cons

The dashboard is slow and doesn't show real time advocate action.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Phone2Action Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Phone2Action directly for pricing information and to schedule a demo

Phone2Action Features

  • API
  • Activity Dashboard
  • Campaign Analysis
  • Customizable Branding
  • Engagement Analytics
  • Social Media Integration

  • A/B Testing
  • Automatic Notifications
  • Campaign Management
  • Content Management
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Email Marketing
  • Monitoring
  • Multi-Channel Marketing
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration

Additional information for Phone2Action

Key features of Phone2Action

  • AMS integration
  • API
  • Action Centers
  • Activity dashboard
  • Advocate management
  • Application integration
  • CRM integration
  • Campaign analysis
  • Contact history
  • Conversion rate optimization
  • Custom fields
  • Customer advocacy
  • Customizable branding
  • Email integration
  • Engagement analytics
  • Event engagement
  • Filtered views
  • Geographic maps
  • History tracking
  • Keyword tracking
  • Lead generation
  • MMS support
  • Petition management
  • Political advocacy
  • Real time reporting
  • SMS integration
  • SMS marketing
  • Social engagement
  • Social media integration
  • Social media metrics
  • Social network marketing
  • Tracking features
  • URL customization
  • Website integration

Benefits

  • Phone2Action's platform is comprehensive, providing everything you need to run a successful advocacy program. Our user-friendly interface makes it easy for nonprofits, associations, and corporations to use the latest technology to mobilize their advocates.
  • Phone2Action claims to enable the launch of campaigns in under 30 minutes, connecting supporters with lawmakers and legislators via multiple channels including email, phone, social media outlets and web form.
  • A myriad of broadcasting channels include SMS text messaging, MMS, web links, web code or API access, to offer flexibility in terms of mobilizing and engaging supporters via one-to-one communications.
  • Reporting and feedback capabilities provide real time updates across a range of graphical visualizations including charts, graphs and geographical maps to illustrate statistics on total advocates, who they are, where they reside and what they are saying.
  • Phone2Action is committed to innovation and is constantly developing cutting-edge tool. In 2018, we released the first chatbot for advocacy, along with two new campaign templates and an email broadcasting tool.
  • Phone2Action FAQs

    Below are some frequently asked questions for Phone2Action.

    Q. What type of pricing plans does Phone2Action offer?

    Phone2Action offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Phone2Action directly for pricing information and to schedule a demo

    Q. What are the main features of Phone2Action?

    Phone2Action offers the following features:

    • AMS integration
    • API
    • Action Centers
    • Activity dashboard
    • Advocate management
    • Application integration
    • CRM integration
    • Campaign analysis
    • Contact history
    • Conversion rate optimization
    • Custom fields
    • Customer advocacy
    • Customizable branding
    • Email integration
    • Engagement analytics
    • Event engagement
    • Filtered views
    • Geographic maps
    • History tracking
    • Keyword tracking
    • Lead generation
    • MMS support
    • Petition management
    • Political advocacy
    • Real time reporting
    • SMS integration
    • SMS marketing
    • Social engagement
    • Social media integration
    • Social media metrics
    • Social network marketing
    • Tracking features
    • URL customization
    • Website integration

    Q. Who are the typical users of Phone2Action?

    Phone2Action has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit

    Q. What languages does Phone2Action support?

    Phone2Action supports the following languages:

    Danish, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish

    Q. What type of pricing plans does Phone2Action offer?

    Phone2Action has the following pricing plans:

    Subscription

    Q. Does Phone2Action support mobile devices?

    Phone2Action supports the following devices:

    iPhone, iPad

    Q. What other apps does Phone2Action integrate with?

    Phone2Action integrates with the following applications:

    Constant Contact, Constant Contact, Mailchimp, NationBuilder, Salesforce Sales Cloud, YourMembership

    Q. What level of support does Phone2Action offer?

    Phone2Action offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials