Alloy Navigator

Award winning IT Asset Mgmt and Service Mgmt platform

About Alloy Navigator

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.

Covering several IT disciplines ranging from Help Desk, Inventory and Knowledge Base Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

Pricing starting from:

US$19,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Alloy Navigator

• Design robust IT processes with the most powerful workflow automation engine in its class without the need for costly programmers.

• Achieve complete IT operational awareness with auto-intelligent data links that ensure you recognize important relationships within your information.

• One-click audit your entire network, conquer the asset life cycle, inventory with our bar code scanner, and ensure compliance with best-in-class software licensing tools.

• Reduce information overload with powerful content availability tools that allow you to provide customer specific content only to those who need it.

• Achieve unprecedented insight with customizable, schedulable reports, tailor-able end-user and admin dashboards and on-the-fly views for up-to-the-minute analysis.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, New Zealand, United States

Supported Languages

Chinese, English, French, German, Italian, Portuguese, Russian, Spanish, Traditional Chinese

Pricing starting from:

US$19,00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Alloy Navigator Software - Real-time Analytics
Alloy Navigator Software - Graphical Relationships
Alloy Navigator Software - Seamless Communication
Alloy Navigator Software - Vibrant Knowledge
Alloy Navigator Software - Self-Service Solutions
View 5 more
Alloy Navigator Software - Real-time Analytics
Alloy Navigator Software - Graphical Relationships
Alloy Navigator Software - Seamless Communication
Alloy Navigator Software - Vibrant Knowledge
Alloy Navigator Software - Self-Service Solutions

Features

Total features of Alloy Navigator: 158

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Benchmarking
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Change Management
  • Change Planning
  • Change Tracking
  • Check-in/Check-out
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Depreciation Management
  • Device Auto Discovery
  • Dispatch Management
  • Disposal Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Feedback Management
  • Forecasting
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Inventory
  • License Management
  • License Tracking
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Online Forums
  • Order Management
  • Percent-Complete Tracking
  • Performance Metrics
  • Portable License
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Activation
  • Product Identification
  • Project Management
  • Project Workflow
  • Projections
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requirements Management
  • Requisition Management
  • Reservations Management
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Shipping Management
  • Single Sign On
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Scrum
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Testing/QA Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Trial License
  • Widgets
  • Workflow Configuration
  • Workflow Management

Alternatives

ManageEngine ServiceDesk Plus

4,3
#1 Alternative to Alloy Navigator
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Spiceworks

4,4
#2 Alternative to Alloy Navigator
Keep track of everything that’s happening on your network – from when a user installs a piece of software they...

ServiceNow

4,5
#3 Alternative to Alloy Navigator
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to ...

JIRA Service Management

4,4
#4 Alternative to Alloy Navigator
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular...

Reviews

Overall rating

4,5 /5
(51)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,2/5
Customer Support
4,7/5

Already have Alloy Navigator?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 51
Jeff W.
Overall rating
  • Industry: Printing
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

If keeping track of everything is what you want, this product is for you! And I mean everything...

Reviewed on 2018/07/21

Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base,...

Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.

Pros

Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.

Cons

I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.

Verified Reviewer
Overall rating
  • Industry: Utilities
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An Excellent Tool for ITSM, Project Management

Reviewed on 2022/02/16

I am satisfied with this software, Its in my use every day. Excellent product 10/10

I am satisfied with this software, Its in my use every day. Excellent product 10/10

Pros

easy to use, stable Software, I am their customer since 12 Years but never had issues @ software level.
It helps me to manage my work without spending much time on the systems.

Cons

Their international support is excellent however, they should have local support team in UAE.

Alternatives Considered

ManageEngine ServiceDesk Plus

Reasons for Choosing Alloy Navigator

we implemented IT Service desk module in Maximo however, we realize that Alloy is more easy to work and simple to manage.so we decided to move.

Reasons for Switching to Alloy Navigator

I was impressed with their feature set
Vitaliy E.
Overall rating
  • Industry: Law Practice
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Has good potential

Reviewed on 2019/02/01

My overall experience is good. I went head on into a huge mess that was not very well maintained....

My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.

Pros

What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better.

Cons

The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync.

Response from Alloy Software

Thanks for taking the time to review our product!

Absolutely get yourself on the latest version and take a look at the Technician Web Portal. It's really sleek and easy to use. If you use the Windows client, you'll love the Web Portal no doubt!

Regarding the Active Directory sync, please give our services team a call. I say that because the sync is super flexible, allows you to map any AD field anywhere you want, update records on conditions, import pictures, set managers for automatic permissions and approvals, and its paired with the workflow which is second to none. Maybe there's something you're missing we can help you with.

We'd love to help you get the most out of the product and if there is a limitation anywhere, we'll do our best to address it!

Thanks for being part of the Alloy Software family!

Doron P.
Overall rating
  • Industry: Architecture & Planning
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Doron's Alloy Review

Reviewed on 2021/01/29

Overall the application is solid, reliable. I have used it for the last 10 years and don't have...

Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.

Pros

Software is reliable, user friendly and you get the results quickly.

Cons

Some built-in features are limited and require alterations.

Alternatives Considered

Spiceworks

Reasons for Choosing Alloy Navigator

We felt like that product quality was declining.

Reasons for Switching to Alloy Navigator

Was simpler to maintain and operate with better results.
Eric O.
Overall rating
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Alloy does the job

Reviewed on 2018/07/30

The majority of our IT department lives inside Alloy. It is simple to use for the average technician...

The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

Pros

- Alloy user portal and technician portals are easy to use
- Runs quickly and smoothly
- Easy to import users from AD
- Email integration for alerts on new tickets and updates on existing tickets
- Training that Alloy offers is well thought out and contains tons of information.

Cons

- Customer Support can take 1-3 days to get back to you
- The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
- If you want custom features added it is going to cost a decent chunk of money.

Response from Alloy Software

Thanks for providing a review! We're happy you enjoy using our solution!

I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one.

For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base.

The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help.

Please reach out to us if you need anything and thank you for using our solution!

Showing 5 reviews of 51 Read all reviews

Alloy Navigator FAQs

Below are some frequently asked questions for Alloy Navigator.

Alloy Navigator offers the following pricing plans:

  • Starting from: US$19,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

We have 3 flexible pricing options to choose from: Explorer: for small teams of 1-3 technicians $19/tech/month, 14¢/computer/month with unlimited requesters! Express: for medium-sized teams of 4+ technicians $49/tech/month, 14¢/computer/month with unlimited requesters! Enterprise: for large organizations $79/tech/month, 14¢/computer/month with unlimited requesters!

Alloy Navigator has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Alloy Navigator supports the following languages:

Chinese, English, French, German, Italian, Portuguese, Russian, Spanish, Traditional Chinese

Alloy Navigator supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Alloy Navigator integrates with the following applications:

Auth0, Azure Active Directory, GoToAssist, Google Calendar, JumpCloud, Microsoft 365, Microsoft Azure, Microsoft Excel, Microsoft Outlook, Microsoft Teams, Microsoft Word, Okta, OneLogin, OpsGenie, Ping Identity, Remote Support, Rescue, Slack, TeamViewer, Twitter, Zapier

Alloy Navigator offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Alloy Navigator.