Alloy Navigator

Award winning IT Asset Mgmt and Service Mgmt platform

About Alloy Navigator

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.

Covering several IT disciplines ranging from Help Desk, Inventory and Knowledge Base Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.


Key benefits of Alloy Navigator

• Design robust IT processes with the most powerful workflow automation engine in its class without the need for costly programmers.

• Achieve complete IT operational awareness with auto-intelligent data links that ensure you recognize important relationships within your information.

• One-click audit your entire network, conquer the asset life cycle, inventory with our bar code scanner, and ensure compliance with best-in-class software licensing tools.

• Reduce information overload with powerful content availability tools that allow you to provide customer specific content only to those who need it.

• Achieve unprecedented insight with customizable, schedulable reports, tailor-able end-user and admin dashboards and on-the-fly views for up-to-the-minute analysis.


Images

Alloy Navigator Software - Dashboards and Analytics
Alloy Navigator Software - Self Service Portal
Alloy Navigator Software - CMDB
Alloy Navigator Software - Advanced UI
Alloy Navigator Software - Project Management
Alloy Navigator Software - Vibrant Knowledge
Alloy Navigator Software - Seamless Communication
Alloy Navigator Software - Graphical Relationships
Alloy Navigator Software - Real-time Analytics
View 10 more
Alloy Navigator video
Alloy Navigator Software - Dashboards and Analytics
Alloy Navigator Software - Self Service Portal
Alloy Navigator Software - CMDB
Alloy Navigator Software - Advanced UI
Alloy Navigator Software - Project Management
Alloy Navigator Software - Vibrant Knowledge
Alloy Navigator Software - Seamless Communication
Alloy Navigator Software - Graphical Relationships
Alloy Navigator Software - Real-time Analytics

Not sure about Alloy Navigator? Compare with a popular alternative

Alloy Navigator

4,5 (60)
VS.
Highly reviewed

Starting Price

US$19,00
month
US$60,00
month

Pricing Options

Free version
Free trial
Free version
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Features

153
113

Integrations

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50

Ease of Use

4,2 (60)
4,2 (648)

Value for Money

4,5 (60)
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Customer Service

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Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,5 /5
(60)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,2/5
Customer Support
4,6/5

Already have Alloy Navigator?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 60
Beth
Beth
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Game-changing system for Equipment and Property tracking

Reviewed on 2023/11/16

Overall, I'm extremely pleased with Alloy Navigator and our experience so far. This system is...

Overall, I'm extremely pleased with Alloy Navigator and our experience so far. This system is going to facilitate our future growth. It has already saved us time and prevented property loss. Once we have it fully integrated into our workflows and are using all features, it will be indispensable to daily work life.

Pros

The customization ability of Alloy is very impressive. We have not found anything that we have not been able to change so that it suits our needs. We are not even currently using Alloy to its fullest capacity yet and it has transformed workflows. Being able to track property and equipment to remote employees within the different categories is so helpful. I appreciate the flexibility of the system, once you learn the different levels of details it contains.
The customer support is fantastic and really responsive. The training we received saved so many missteps when we were setting up the system. I really felt prepared to go live. Of course, we have made changes since startup as we realized different views or categorizations of items would work better, and the system makes it easy to adjust.
My favorite section is the Consumables section. I am finding more and more ways to use this section. I feel that once we integrate purchasing into our Alloy workflow, our data will be so invaluable.

Cons

The only real problem I've found so far is that the Inventory Items and the Equipment Lending Library don't sync. This has been a little limiting, but the support team is working to correct that so I anticipate no problems in the future.
There is a big learning curve with Alloy if you have not worked with a similar system. If you are new to Asset tracking systems, I highly recommend taking advantage of the training sessions. They are very in-depth and will prepare you well.
Some of the categorizations required with Category and Type are a little redundant. Especially in the Consumable Products section. It took me several tries to figure out the best way to input these items to make them work for us.

Doron
Overall rating
  • Industry: Architecture & Planning
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Doron's Alloy Review

Reviewed on 2021/01/29

Overall the application is solid, reliable. I have used it for the last 10 years and don't have...

Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.

Pros

Software is reliable, user friendly and you get the results quickly.

Cons

Some built-in features are limited and require alterations.

Alternatives Considered

Spiceworks

Reasons for Choosing Alloy Navigator

We felt like that product quality was declining.

Reasons for Switching to Alloy Navigator

Was simpler to maintain and operate with better results.
Jacob
Overall rating
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Alloy has a lot of useful features, but is not the easiest to use

Reviewed on 2023/08/30

Pros

It has a lot of useful features such as the equipment lending library and the asset management features. I also like how users can send tickets in via the help desk portal which has made it easier for us to keep track of work orders.

Cons

Customer support used to be really good, but lately they haven't been. For example, when I would run into an issue, I would look it up in their knowledge base and they don't have what I am looking for. So, I would send in a help desk ticket and sometimes it would take days just to hear something back.

Response from Alloy Software

Jacob,
I'm very sorry you had a poor experience. I've tried to find any record of your interaction with Technical Support, but we've never had anyone by the name of Jacob B* contact Technical Support nor do we have any contact in our systems that match that name.
Also, our average response time across all priorities is 2 hours so I'd very much like to hear more about your situation.
Please feel free to provide me with your information. I am e-mailing you this response with my contact information.
Thanks and again sorry you had a negative experience.

Audrey
Overall rating
  • Industry: Oil & Energy
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An Outstanding ITSM Solution: Easy, All-in-one & Flexible!

Reviewed on 2023/10/25

We were unhappy with our previous ITSM Solution. I was responsible for selecting and implementing a...

We were unhappy with our previous ITSM Solution. I was responsible for selecting and implementing a new solution.From start to finish, my experience with this tool has been excellent.The implementation process was pretty smooth, thanks to the tool's pre-configured setup. It ensured that we were ready to use it to its full potential right out of the box.One of the standout features of Alloy Navigator is its flexibility. It effortlessly adapts to our specific needs and requirements, allowing us to customize and tailor it to suit our desired workflow.Its stability and reliability have truly set it apart from other solutions and also the support provided by the AlloySoftware team. Their responsiveness and expertise have been instrumental in our successful implementation.I also appreciate the frequency of updates and releases. The team consistently works on enhancing the tool, rolling out new features, and improving existing functionalities. What’s even more commendable is their willingness to listen to customer feedback and suggestions. It’s evident that they value their customers' input, as they actively incorporate user suggestions into their updates. This customer-centric approach ensures that the tool remains relevant and continues to meet the evolving needs of its users.

Pros

The fact that it comes smartly pre-configured. Settings are very easy and flexible. Everything is Possible, and if it is not you can always do it with PowerShell, no limit!

Cons

The project Management side could be enhanced, also the Knowledge Management or the Document but they are less important in our activity

Eric
Eric
Overall rating
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Alloy does the job

Reviewed on 2018/07/30

The majority of our IT department lives inside Alloy. It is simple to use for the average technician...

The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

Pros

- Alloy user portal and technician portals are easy to use
- Runs quickly and smoothly
- Easy to import users from AD
- Email integration for alerts on new tickets and updates on existing tickets
- Training that Alloy offers is well thought out and contains tons of information.

Cons

- Customer Support can take 1-3 days to get back to you
- The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
- If you want custom features added it is going to cost a decent chunk of money.

Response from Alloy Software

Thanks for providing a review! We're happy you enjoy using our solution!

I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one.

For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base.

The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help.

Please reach out to us if you need anything and thank you for using our solution!

Showing 5 reviews of 60 Read all reviews

Alloy Navigator FAQs

Below are some frequently asked questions for Alloy Navigator.

Alloy Navigator offers the following pricing plans:

  • Starting from: US$19,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

We have 3 flexible pricing options to choose from: Explorer: for small teams of 1-3 technicians $19/tech/month, 14¢/computer/month with unlimited requesters! Express: for medium-sized teams of 4+ technicians $49/tech/month, 14¢/computer/month with unlimited requesters! Enterprise: for large organizations $79/tech/month, 14¢/computer/month with unlimited requesters!

Alloy Navigator has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Alloy Navigator supports the following languages:

Chinese, English, French, German, Italian, Portuguese, Russian, Spanish, Traditional Chinese

Alloy Navigator supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Alloy Navigator integrates with the following applications:

Auth0, Azure Active Directory, BeyondTrust Remote Support, GoToAssist, Google Calendar, JumpCloud, LogMeIn Rescue, Microsoft 365, Microsoft Azure, Microsoft Excel, Microsoft Intune, Microsoft Outlook, Microsoft Teams, Microsoft Word, Okta, OneLogin, OpsGenie, Ping Identity, Slack, TeamViewer, Twitter/X, Zapier

Alloy Navigator offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Alloy Navigator.