About Alloy Navigator
Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.
Covering several IT disciplines ranging from Help Desk, Inventory and Knowledge Base Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.
Pricing starting from:
US$19,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Alloy Navigator
Key benefits of Alloy Navigator
• Design robust IT processes with the most powerful workflow automation engine in its class without the need for costly programmers.
• Achieve complete IT operational awareness with auto-intelligent data links that ensure you recognize important relationships within your information.
• One-click audit your entire network, conquer the asset life cycle, inventory with our bar code scanner, and ensure compliance with best-in-class software licensing tools.
• Reduce information overload with powerful content availability tools that allow you to provide customer specific content only to those who need it.
• Achieve unprecedented insight with customizable, schedulable reports, tailor-able end-user and admin dashboards and on-the-fly views for up-to-the-minute analysis.
Devices
Business size
Markets
Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, New Zealand, United States and 6 others
Supported Languages
Chinese, English, French, German, Italian, Portuguese, Russian, Spanish, Traditional Chinese and 4 others
Pricing starting from:
US$19,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Alloy Navigator
Images
Features
Total features of Alloy Navigator: 158
Alternatives
ManageEngine ServiceDesk Plus
Spiceworks
ServiceNow
JIRA Service Management
Reviews
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- Industry: Printing
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
If keeping track of everything is what you want, this product is for you! And I mean everything...
Reviewed on 2018/07/21
Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base,...
Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.
Pros
Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.
Cons
I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.
- Industry: Utilities
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An Excellent Tool for ITSM, Project Management
Reviewed on 2022/02/16
I am satisfied with this software, Its in my use every day. Excellent product 10/10
I am satisfied with this software, Its in my use every day. Excellent product 10/10
Pros
easy to use, stable Software, I am their customer since 12 Years but never had issues @ software level.
It helps me to manage my work without spending much time on the systems.
Cons
Their international support is excellent however, they should have local support team in UAE.
Alternatives Considered
ManageEngine ServiceDesk PlusReasons for Choosing Alloy Navigator
we implemented IT Service desk module in Maximo however, we realize that Alloy is more easy to work and simple to manage.so we decided to move.Switched From
IBM Maximo Application SuiteReasons for Switching to Alloy Navigator
I was impressed with their feature set
- Industry: Law Practice
- Company size: 201-500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Has good potential
Reviewed on 2019/02/01
My overall experience is good. I went head on into a huge mess that was not very well maintained....
My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.
Pros
What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better.
Cons
The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync.
Response from Alloy Software
Thanks for taking the time to review our product!
Absolutely get yourself on the latest version and take a look at the Technician Web Portal. It's really sleek and easy to use. If you use the Windows client, you'll love the Web Portal no doubt!
Regarding the Active Directory sync, please give our services team a call. I say that because the sync is super flexible, allows you to map any AD field anywhere you want, update records on conditions, import pictures, set managers for automatic permissions and approvals, and its paired with the workflow which is second to none. Maybe there's something you're missing we can help you with.
We'd love to help you get the most out of the product and if there is a limitation anywhere, we'll do our best to address it!
Thanks for being part of the Alloy Software family!
- Industry: Architecture & Planning
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Doron's Alloy Review
Reviewed on 2021/01/29
Overall the application is solid, reliable. I have used it for the last 10 years and don't have...
Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.
Pros
Software is reliable, user friendly and you get the results quickly.
Cons
Some built-in features are limited and require alterations.
Alternatives Considered
SpiceworksReasons for Choosing Alloy Navigator
We felt like that product quality was declining.Reasons for Switching to Alloy Navigator
Was simpler to maintain and operate with better results.
- Company size: 1 001-5 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Alloy does the job
Reviewed on 2018/07/30
The majority of our IT department lives inside Alloy. It is simple to use for the average technician...
The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.
Pros
- Alloy user portal and technician portals are easy to use
- Runs quickly and smoothly
- Easy to import users from AD
- Email integration for alerts on new tickets and updates on existing tickets
- Training that Alloy offers is well thought out and contains tons of information.
Cons
- Customer Support can take 1-3 days to get back to you
- The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
- If you want custom features added it is going to cost a decent chunk of money.
Response from Alloy Software
Thanks for providing a review! We're happy you enjoy using our solution!
I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one.
For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base.
The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help.
Please reach out to us if you need anything and thank you for using our solution!
Alloy Navigator FAQs
Below are some frequently asked questions for Alloy Navigator.Q. What type of pricing plans does Alloy Navigator offer?
Alloy Navigator offers the following pricing plans:
- Starting from: US$19,00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
We have 3 flexible pricing options to choose from: Explorer: for small teams of 1-3 technicians $19/tech/month, 14¢/computer/month with unlimited requesters! Express: for medium-sized teams of 4+ technicians $49/tech/month, 14¢/computer/month with unlimited requesters! Enterprise: for large organizations $79/tech/month, 14¢/computer/month with unlimited requesters!
Q. Who are the typical users of Alloy Navigator?
Alloy Navigator has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does Alloy Navigator support?
Alloy Navigator supports the following languages:
Chinese, English, French, German, Italian, Portuguese, Russian, Spanish, Traditional Chinese
Q. Does Alloy Navigator support mobile devices?
Alloy Navigator supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Alloy Navigator integrate with?
Alloy Navigator integrates with the following applications:
Auth0, Azure Active Directory, GoToAssist, Google Calendar, JumpCloud, Microsoft 365, Microsoft Azure, Microsoft Excel, Microsoft Outlook, Microsoft Teams, Microsoft Word, Okta, OneLogin, OpsGenie, Ping Identity, Remote Support, Rescue, Slack, TeamViewer, Twitter, Zapier
Q. What level of support does Alloy Navigator offer?
Alloy Navigator offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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