Alloy Navigator

About Alloy Navigator
Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.
Covering several IT disciplines ranging from Help Desk, Inventory and Knowledge Base Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.
Key benefits of Alloy Navigator
• Design robust IT processes with the most powerful workflow automation engine in its class without the need for costly programmers.
• Achieve complete IT operational awareness with auto-intelligent data links that ensure you recognize important relationships within your information.
• One-click audit your entire network, conquer the asset life cycle, inventory with our bar code scanner, and ensure compliance with best-in-class software licensing tools.
• Reduce information overload with powerful content availability tools that allow you to provide customer specific content only to those who need it.
• Achieve unprecedented insight with customizable, schedulable reports, tailor-able end-user and admin dashboards and on-the-fly views for up-to-the-minute analysis.
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Reviews
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- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Game-changing system for Equipment and Property tracking
Reviewed on 2023/11/16
Overall, I'm extremely pleased with Alloy Navigator and our experience so far. This system is...
Overall, I'm extremely pleased with Alloy Navigator and our experience so far. This system is going to facilitate our future growth. It has already saved us time and prevented property loss. Once we have it fully integrated into our workflows and are using all features, it will be indispensable to daily work life.
Pros
The customization ability of Alloy is very impressive. We have not found anything that we have not been able to change so that it suits our needs. We are not even currently using Alloy to its fullest capacity yet and it has transformed workflows. Being able to track property and equipment to remote employees within the different categories is so helpful. I appreciate the flexibility of the system, once you learn the different levels of details it contains.
The customer support is fantastic and really responsive. The training we received saved so many missteps when we were setting up the system. I really felt prepared to go live. Of course, we have made changes since startup as we realized different views or categorizations of items would work better, and the system makes it easy to adjust.
My favorite section is the Consumables section. I am finding more and more ways to use this section. I feel that once we integrate purchasing into our Alloy workflow, our data will be so invaluable.
Cons
The only real problem I've found so far is that the Inventory Items and the Equipment Lending Library don't sync. This has been a little limiting, but the support team is working to correct that so I anticipate no problems in the future.
There is a big learning curve with Alloy if you have not worked with a similar system. If you are new to Asset tracking systems, I highly recommend taking advantage of the training sessions. They are very in-depth and will prepare you well.
Some of the categorizations required with Category and Type are a little redundant. Especially in the Consumable Products section. It took me several tries to figure out the best way to input these items to make them work for us.
- Industry: Architecture & Planning
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Doron's Alloy Review
Reviewed on 2021/01/29
Overall the application is solid, reliable. I have used it for the last 10 years and don't have...
Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.
Pros
Software is reliable, user friendly and you get the results quickly.
Cons
Some built-in features are limited and require alterations.
Alternatives Considered
Spiceworks Cloud Help DeskReasons for Choosing Alloy Navigator
We felt like that product quality was declining.Reasons for Switching to Alloy Navigator
Was simpler to maintain and operate with better results.- Industry: Computer Hardware
- Company size: 501–1,000 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
My review of Alloy Navigator
Reviewed on 2024/09/30
Overall, Alloy Navigator is a solid tool for IT management. It’s feature-rich and reliable, though...
Overall, Alloy Navigator is a solid tool for IT management. It’s feature-rich and reliable, though the user interface could be more modern and easier to navigate.
Pros
I liked how comprehensive Alloy Navigator is for IT service management. It offers a great mix of asset management, help desk, and workflow automation, all in one platform, making it easy to manage IT processes efficiently.
Cons
The interface can feel outdated and a bit clunky. It takes some time to get used to, and the customization options could be more flexible.
- Industry: Oil & Energy
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An Outstanding ITSM Solution: Easy, All-in-one & Flexible!
Reviewed on 2023/10/25
We were unhappy with our previous ITSM Solution. I was responsible for selecting and implementing a...
We were unhappy with our previous ITSM Solution. I was responsible for selecting and implementing a new solution.From start to finish, my experience with this tool has been excellent.The implementation process was pretty smooth, thanks to the tool's pre-configured setup. It ensured that we were ready to use it to its full potential right out of the box.One of the standout features of Alloy Navigator is its flexibility. It effortlessly adapts to our specific needs and requirements, allowing us to customize and tailor it to suit our desired workflow.Its stability and reliability have truly set it apart from other solutions and also the support provided by the AlloySoftware team. Their responsiveness and expertise have been instrumental in our successful implementation.I also appreciate the frequency of updates and releases. The team consistently works on enhancing the tool, rolling out new features, and improving existing functionalities. What’s even more commendable is their willingness to listen to customer feedback and suggestions. It’s evident that they value their customers' input, as they actively incorporate user suggestions into their updates. This customer-centric approach ensures that the tool remains relevant and continues to meet the evolving needs of its users.
Pros
The fact that it comes smartly pre-configured. Settings are very easy and flexible. Everything is Possible, and if it is not you can always do it with PowerShell, no limit!
Cons
The project Management side could be enhanced, also the Knowledge Management or the Document but they are less important in our activity
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Alloy has a lot of useful features, but is not the easiest to use
Reviewed on 2023/08/30
Pros
It has a lot of useful features such as the equipment lending library and the asset management features. I also like how users can send tickets in via the help desk portal which has made it easier for us to keep track of work orders.
Cons
Customer support used to be really good, but lately they haven't been. For example, when I would run into an issue, I would look it up in their knowledge base and they don't have what I am looking for. So, I would send in a help desk ticket and sometimes it would take days just to hear something back.
Response from Alloy Software
Jacob,
I'm very sorry you had a poor experience. I've tried to find any record of your interaction with Technical Support, but we've never had anyone by the name of Jacob B* contact Technical Support nor do we have any contact in our systems that match that name.
Also, our average response time across all priorities is 2 hours so I'd very much like to hear more about your situation.
Please feel free to provide me with your information. I am e-mailing you this response with my contact information.
Thanks and again sorry you had a negative experience.
Alloy Navigator FAQs
Below are some frequently asked questions for Alloy Navigator.Q. What type of pricing plans does Alloy Navigator offer?
Alloy Navigator offers the following pricing plans:
- Starting from: US$19.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
We have 3 flexible pricing options to choose from: Explorer: for small teams of 1-3 technicians $19/tech/month, 14¢/computer/month with unlimited requesters! Express: for medium-sized teams of 4+ technicians $49/tech/month, 14¢/computer/month with unlimited requesters! Enterprise: for large organizations $79/tech/month, 14¢/computer/month with unlimited requesters!
Q. Who are the typical users of Alloy Navigator?
Alloy Navigator has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Alloy Navigator support?
Alloy Navigator supports the following languages:
English
Q. Does Alloy Navigator support mobile devices?
Alloy Navigator supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Alloy Navigator integrate with?
Alloy Navigator integrates with the following applications:
Auth0, Azure Active Directory, BeyondTrust Remote Support, Google Calendar, LogMeIn Rescue, Microsoft 365, Microsoft Azure, Microsoft Excel, Microsoft Intune, Microsoft Outlook, Microsoft Teams, Microsoft Word, Okta, OneLogin, OpsGenie, Ping Identity, Slack, TeamViewer Remote, Twitter/X, Zapier
Q. What level of support does Alloy Navigator offer?
Alloy Navigator offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Alloy Navigator.
- MSP Software
- Equipment Maintenance Software
- Preventive Maintenance Software
- Knowledge Management Software
- Help Desk Software
- ITSM Tools
- IT Asset Management Software
- License Management Software
- Issue Tracking Software
- IT Management Software
- Change Management Software
- Asset Tracking Software
- IT Project Management Software
- IT Service Software
- CMDB Software
- Service Desk Software