Alloy Navigator

Alloy Navigator

Award winning IT Asset Mgmt and Service Mgmt platform

4.5/5 (38 reviews)

Alloy Navigator Overview

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.

Covering several IT disciplines ranging from Help Desk, Inventory and Knowledge Base Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

Pricing

Starting from
US$11,00/month
Pricing options
Free Trial
Free
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), Chinese (Traditional), English, French, German and 4 others, Italian, Portuguese, Russian, Spanish

Alloy Navigator Reviews

Overall rating
4.5/5
100% positive reviews
20
Excellent
18
Very good
0
Average
0
Poor
0
Terrible
Eric O.

Alloy does the job

Used Daily for 1+ year
Reviewed on 2018/07/30
Review Source: Capterra

The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

Pros

- Alloy user portal and technician portals are easy to use
- Runs quickly and smoothly
- Easy to import users from AD
- Email integration for alerts on new tickets and updates on existing tickets
- Training that Alloy offers is well thought out and contains tons of information.

Cons

- Customer Support can take 1-3 days to get back to you
- The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
- If you want custom features added it is going to cost a decent chunk of money.

Response from Alloy Software

Thanks for providing a review! We're happy you enjoy using our solution!

I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one.

For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base.

The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help.

Please reach out to us if you need anything and thank you for using our solution!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

I love the product and it has helped us and our client streamline their support processes.

Used Daily for 2+ years
Reviewed on 2018/06/20
Review Source: Capterra

providing an efficient service desk

Pros

There are many features, and they are entirely customisable. The out of the box features and set up is very useable from day 1.
Support is great.

Cons

Programming is too simplistic and doesn't encourage code reuse - which leads to difficulty in long term maintenance.
The agreement with Alloy suits an end customer, it doesn't cater for the needs of true resellers and service providers.
Priced for larger organisation - difficult for small organisations to get started.

Response from Alloy Software

Thanks for the kind words! We truly appreciate your loyalty to Alloy's products!

We agree the functionality and price of our Enterprise edition is aligned with medium to large companies in mind. If you would like something more suitable for small to medium companies we'd suggest you take a look at our Express edition.

Regarding workflow, the system is designed specifically for the purposes of reusing every piece of a process you design. You can design one form that is used in multiple workflows, or you can create a function with simplistic or extremely complex operations any process can take advantage of. A good example is the ability to request manager approval. There's a built-in function, no different than any function you can create, you can add to any workflow. That's as reusable as you get.

I urge you to get in touch with us so we can show you. It will unlock some extremely powerful benefits for you and your customers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Marshall M.

Great Support and Inventory Management Software

Used Daily for 2+ years
Reviewed on 2018/11/29
Review Source: Capterra

Alloy keeps our technology department on task, and gives our company's users an easy way to ask for help in solving their issues. The software is near limitless in what you can do with it thanks to the scripting and automation it provides. The automation also helps us manage our inventory, by keeping up with computers and hardware in stock, on loan, etc. We send emails to users to remind them to return hardware they've borrowed, and we've created a process that will create a ticket if our stock of hardware or computers starts getting low. Monthly tasks such as access reviews and computer updates are tracked using tickets that are automatically created. This software is highly customizable, provided you've got the knowledge and imagination to write the scripts and workflow.

Pros

Our favorite part about the Alloy software is the scripting and automation it provides. You can have it create tickets or work orders automatically when certain conditions are met, such as a ticket to order more computers when stock is running low.

Cons

The scripting is a bit hard to understand if you don't come from a SQL background. However, Alloy's support team is excellent and has been able to help with every issue we've given them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Jeff W.

If keeping track of everything is what you want, this product is for you! And I mean everything!

Used Daily for 2+ years
Reviewed on 2018/07/21
Review Source: Capterra

Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.

Pros

Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.

Cons

I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

We use Navigator for help desk ticket and asset management and have found it quite useful.

Used Daily for 1+ year
Reviewed on 2018/06/12
Review Source: Capterra

Pros

From a help desk perspective, we appreciate being able to see trends in issues our users are experiencing as well as where the issues are coming from. It's quite easy to configure when linked to our AD and other global settings can be updated for multiple users en masse. I appreciate the flexibility in being able to create views of tickets that work for me, as do the other techs who respond to tickets.

Cons

Configuring reports and views is not the most user friendly but they've just released Navigator 8 which I believe makes this easier. No real complaints other than wish there were a Mac version as well.

Response from Alloy Software

Thank you for your kind words! Just a quick note, if you need to use Alloy Navigator on a Mac, I recommend using the Tech Web Portal. This gives you full access to everything you need on any platform whether it be Windows, Mac, Linux or otherwise. In regards to report development, drop our Technical Support team a note and they'll point you towards some great tutorials. As we use the standards - Microsoft Report Builder and Crystal Reports - there are lots of solid resources available on the net to choose from. Thanks again for the review and for being our customer!

Rating breakdown

Value for Money
Ease of Use
Customer Support

User Recommendation
8.9/10
Based on 38 reviews
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Alloy Navigator Pricing

Starting from
US$11,00/month
Pricing options
Free Trial
Free
One Time License
Subscription
Value for money

Based on # of techs/computers, no cost for supported customers/hardware

Value for Money
4.4/5
Based on 38 reviews
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Alloy Navigator Features

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Collaboration Tools
  • Data Import/Export
  • Drag & Drop Interface
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration
  • Workflow Management

  • Monitoring
Features
4.4/5
Based on 38 reviews
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Additional information for Alloy Navigator

Key features of Alloy Navigator

Benefits

• Design robust IT processes with the most powerful workflow automation engine in its class without the need for costly programmers.

• Achieve complete IT operational awareness with auto-intelligent data links that ensure you recognize important relationships within your information.

• One-click audit your entire network, conquer the asset life cycle, inventory with our bar code scanner, and ensure compliance with best-in-class software licensing tools.

• Reduce information overload with powerful content availability tools that allow you to provide customer specific content only to those who need it.

• Achieve unprecedented insight with customizable, schedulable reports, tailor-able end-user and admin dashboards and on-the-fly views for up-to-the-minute analysis.

Alloy Navigator FAQs

Below are some frequently asked questions for Alloy Navigator.

Q. What type of pricing plans does Alloy Navigator offer?

Alloy Navigator offers the following pricing plans:

Starting from: US$11,00/month

Pricing model: Free, One Time License, Subscription

Free Trial: Available

Based on # of techs/computers, no cost for supported customers/hardware

Q. What are the main features of Alloy Navigator?

We do not have any information about Alloy Navigator features

Q. Who are the typical users of Alloy Navigator?

Alloy Navigator has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Alloy Navigator support?

Alloy Navigator supports the following languages:

Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Portuguese, Russian, Spanish

Q. What type of pricing plans does Alloy Navigator offer?

Alloy Navigator has the following pricing plans:

Free, One Time License, Subscription

Q. Does Alloy Navigator support mobile devices?

Alloy Navigator supports the following devices:

Android

Q. What other apps does Alloy Navigator integrate with?

Alloy Navigator integrates with the following applications:

Google Calendar, LogMeIn Rescue, Microsoft Excel, Microsoft Outlook, Microsoft Word, Office 365, RescueAssist, Slack, TeamViewer, Twitter

Q. What level of support does Alloy Navigator offer?

Alloy Navigator offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support