extendedReach

Foster care management for child placement agencies

About extendedReach

extendedReach is a foster care management solution for child placement agencies designed to help users track children, manage foster homes, control agency workloads, generate reports, manage licensing, and more. The extendedReach platform can also support residential and group homes, shelter care, independent living, adoption and refugee programs, and other placement agencies. The web-based SaaS system can be accessed anywhere via desktop or mobile device using the native Android and iOS applications.

In order to help agencies to manage their foster care program, extendedReach provides tools for document management, a searchable foster home database, case management, reporting, foster home licensing, and history tracking for each child. Users can create, edit, store, and access documents within extendedReach including contracts, case notes, licenses, outcomes, and any other documents relating to cases. Documents can be stored and organized according to the child or case and users with permissions have instant access to all documents relating to each case. The extendedReach platform also facilitates the creation of a foster home database which can be searched and filtered by geographic location, age preferences, gender preferences, number of available rooms, service type, and more, in order to help find the most suitable home.

extendedReach can be used to manage agency workloads by assigning tasks to employees based on the capacity, case difficulty, and workload, and each employee can view and manage their workload through their personalized dashboard. Foster homes can track progress on their related cases, and access any information updates or documents, through the self service portal and specialized foster home website. extendedReach automatically logs everything that occurs with each foster child meaning each child has a complete history on record.

Key benefits of extendedReach

  • Manage foster home licensing to ensure that all foster homes are adhering to state and local government laws and policies though training, visits, payments, and more. Agencies can view a household's license expiry dates and type of license when trying to place children.

  • Generate reports on aspects such as intake, demographics, discharges, medical, CFSR, outcomes, and more, and choose from a selection of built-in report templates.

  • Organize and share all the information and documents relating to individual children, families, and foster homes. Documents can be created, edited, shared, and accessed within extendedReach and notes can be added to case files.

  • Allow foster homes to access the system through a specialized foster home website and give foster parents the opportunity to update their profile and view progress updates on any ongoing cases.

  • Manage workloads within extendedReach by allocating cases and tasks to employees based on their availability and skills. Each staff member can access information about their cases on their own personalized home page.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada

    Supported Languages

    English

    Images

    Personalized homepages provide employees with an overview of their workload
    View open cases and access case files from the workspace
    Foster children are all given a profile with detailed information and an assigned caseworker
    Foster families can also create profiles to provide information on what they can offer, as well as license details and household information
    Foster homes can be viewed an filtered by geographic location, type of home, number of beds, and more
    Child profiles can be accessed on any device including through the mobile apps
    Foster families can be contacted directly through their profile
    The calendar tool provides an overview of upcoming events or appointments
    Employees can access a personalized list of their open cases
    View 10 more
    extendedReach video
    extendedReach screenshot: Personalized homepages provide employees with an overview of their workload extendedReach screenshot: View open cases and access case files from the workspace extendedReach screenshot: Foster children are all given a profile with detailed information and an assigned caseworker extendedReach screenshot: Foster families can also create profiles to provide information on what they can offer, as well as license details and household information extendedReach screenshot: Foster homes can be viewed an filtered by geographic location, type of home, number of beds, and more extendedReach screenshot: Child profiles can be accessed on any device including through the mobile apps extendedReach screenshot: Foster families can be contacted directly through their profile extendedReach screenshot: The calendar tool provides an overview of upcoming events or appointments extendedReach screenshot: Employees can access a personalized list of their open cases

    Features

    Total features of extendedReach: 37

    • API
    • Activity Dashboard
    • Administrative Reporting
    • Alerts / Escalation
    • Applicant Tracking
    • Assessment Management
    • Billing & Invoicing
    • Case Management
    • Client Portal
    • Contact Database
    • Custom Fields
    • Customizable Reporting
    • Dashboard Creation
    • Document Storage
    • Electronic Payments
    • Electronic Signature Capture
    • Email Alerts
    • Employee Management
    • Filtered Views
    • Geographic Maps
    • HIPAA Compliance
    • History Tracking
    • Incident Management
    • Monitoring
    • Project Notes
    • Project Time Tracking
    • Records Management
    • Referral Tracking
    • Registration Management
    • SSL Security
    • Search Functionality
    • Self Service Portal
    • Status Reporting
    • Summary Reports
    • Website Integration
    • Website Management
    • Workflow Management

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    Reviews

    Overall rating

    4,9 /5
    (14)
    Value for Money
    4,9/5
    Features
    4,9/5
    Ease of Use
    5/5
    Customer Support
    4,9/5

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    Showing 5 reviews of 14
    Verified Reviewer
    Overall rating
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Our agency has had a great experience with extendedReach.

    Reviewed on 2018/05/04

    Pros

    The software is intuitive, user friendly, and mobile. We implemented the software about a year and half ago and it went as smoothly as could be expected. The staff at extendedReach with whom we walked through the planning and implementation processes were professional, knowledgeable and a pleasure to work with. Ongoing customer service is exemplary. They are responsible and helpful. We currently have 8 clinical and social service programs using the software. We are always finding new ways to use the system and improve out processes. We are nationally accredited and our accrediting body recently sent reviewers for our reaccreditation. The reviewers, who must quickly become familiar with and use many software programs, found extendedReach easy to learn and use and commented that we had made an excellent selection in our choice of new data management software.

    Cons

    The Foster Care Module has many excellent features like the Foster Parent Portal. We would really like the General Case Management Module to have similar features.

    Karina G.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    HIGHLY RECOMMENDED FOR CHILD PLACING AGENCIES!!!

    Reviewed on 2019/08/25

    My experience has been exceptional!!

    My experience has been exceptional!!

    Pros

    Extended Reach literally changed my life as it relates to my job. I have worked for CPAs for over 20 years. I have gone from working with all paper to now being fully paperless. My last agency used Childtrax. Childtrax was not bad, but it was not user friendly and it was not explained very well to our agency. I have transitioned to a new agency that uses Extended Reach and OMG has it been a beautiful transition. What I love about ER is that it is tailored for the individual needs of your company. Almost 95% of the time, if I asked, "hey can you guys add this function" it was added immediately. ER has been too good to be true. They can customize spreadsheets, forms, almost anything that needs to be customized. We can invite foster parents to trainings, send out mass emails, and help our foster parents keep track of training, medical appointments, etc. This software is AMAZING!!!!

    Cons

    No cons. There are just a few things that Extended Reach cannot do, but this is me wanting Extended Reach to just do my job for me lol. No real complaints, the software is a MUST!!

    Mark M.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Extended Reach User Review

    Reviewed on 2020/02/20

    Overall has been an extremely positive experience for our use.

    Overall has been an extremely positive experience for our use.

    Pros

    I like the user friendliness, & the program layout and ease to navigate. Being able to use from anywhere is a great asset as well.

    Cons

    I wished it could be personalized & customized more to specific needs, especially in scheduling repetitive events and easier to set certain controls and parameters on set tabs.

    Judy B.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    A very intuitive software that does it all!

    Reviewed on 2018/05/15

    Pros

    As our agency continues to grow, evolve and expand - so does this software. It's super simple to use no matter if you're a case manager, supervisor, accountant, administrator, or an external user. We're able to easily automate workflows, track compliance items, communicate with families, and build custom forms for each of our multiple programs and contracts - all in a paperless environment. The built-in reports are easy to use and we can easily create our own custom reports without being a rocket scientist. We're constantly complimented on the 'ease of use' of our software choice during licensing visits and external audits. Plus, customer support is fast, friendly, and always goes the extra mile to respond to our needs.

    Cons

    It's difficult to come up with a con, but if I have to have one it would be that English is currently the only language option - it would be nice to have a Spanish version of the foster home portal for our ESL clients.

    Overall rating
    • Industry: Individual & Family Services
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A very intuitive software that does it all!

    Reviewed on 2018/04/30

    Pros

    As our agency continues to grow, evolve and expand so does this software. It's super simple to use no matter if you're a case manager, supervisor, accountant, administrator, or an external user.

    We're able to easily automate workflows, track compliance items, communicate with families, and build custom forms for each of our multiple programs and contracts - all in a paperless environment.

    The built-in reports are easy to use and we can easily create our own custom reports without being a rocket scientist.

    We're constantly complimented on our choice of software during licensing visits and external audits.

    Customer Support is fast, friendly and always goes the extra mile to respond to our needs.

    Cons

    This software is only available in English, but it would be great to have a Spanish version for our ESL clients.

    Showing 5 reviews of 14 Read all reviews

    extendedReach FAQs

    Below are some frequently asked questions for extendedReach.

    extendedReach offers the following pricing plans:

    • Starting from: US$100,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    extendedReach is priced per child ($1.50/week/child or less) with unlimited users, foster homes, case notes, and reports. For 1 child: $106.50/month ($100 base fee plus 1 case @ $1.50 per week) For 10 children: $165/month ($100 base fee plus 10 cases @ $1.50 per week) For 100 children: $641.67/month ($100 base fee plus 50 cases @ $1.50 per week and 50 cases @ $1.00 per week)

    extendedReach offers the following features:

    • Activity dashboard
    • Administrative reporting
    • Applicant tracking
    • Assessment management
    • Authorization tracking
    • Case list management
    • Case management
    • Certification & licensing
    • Child welfare management
    • Client chart audit tools
    • Client portal
    • Custom fields
    • Dashboard creation
    • Document distribution
    • Document storage
    • EDI
    • Electronic payments
    • Electronic signature capture
    • Eligibility verification
    • Employee management
    • File filter
    • Filtered views
    • Foster home licensing
    • Graphical data presentation
    • HIPAA compliance
    • History tracking
    • Immunization records
    • Incident management
    • Journal observations
    • Level of Care evaluation
    • Medical history records
    • Parent / child records
    • Patient account management
    • Patient records
    • Photo albums
    • Printable monthly statements
    • Project notes
    • Project time tracking
    • Provider interface
    • Records management
    • Referral tracking
    • Registration management
    • Search functionality
    • Self service portal
    • Summary reports
    • Team notes
    • Treatment planning
    • Utilization management
    • Website integration
    • Website management

    extendedReach has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    extendedReach supports the following languages:

    English

    extendedReach supports the following devices:

    Android, iPhone, iPad

    extendedReach integrates with the following applications:

    QuickBooks Online Advanced, Zoho Analytics

    extendedReach offers the following support options:

    Phone Support, Online Support

    Related categories

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