extendedReach

extendedReach

Foster care management for child placement agencies

5/5 (12 reviews)

extendedReach Overview

extendedReach is a foster care management solution for child placement agencies designed to help users track children, manage foster homes, control agency workloads, generate reports, manage licensing, and more. The extendedReach platform can also support residential and group homes, shelter care, independent living, adoption and refugee programs, and other placement agencies. The web-based SaaS system can be accessed anywhere via desktop or mobile device using the native Android and iOS applications.

In order to help agencies to manage their foster care program, extendedReach provides tools for document management, a searchable foster home database, case management, reporting, foster home licensing, and history tracking for each child. Users can create, edit, store, and access documents within extendedReach including contracts, case notes, licenses, outcomes, and any other documents relating to cases. Documents can be stored and organized according to the child or case and users with permissions have instant access to all documents relating to each case. The extendedReach platform also facilitates the creation of a foster home database which can be searched and filtered by geographic location, age preferences, gender preferences, number of available rooms, service type, and more, in order to help find the most suitable home.

extendedReach can be used to manage agency workloads by assigning tasks to employees based on the capacity, case difficulty, and workload, and each employee can view and manage their workload through their personalized dashboard. Foster homes can track progress on their related cases, and access any information updates or documents, through the self service portal and specialized foster home website. extendedReach automatically logs everything that occurs with each foster child meaning each child has a complete history on record.

Pricing

Starting from
US$100,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

extendedReach Reviews

Overall rating
5/5
100% positive reviews
12
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
Karina G.

HIGHLY RECOMMENDED FOR CHILD PLACING AGENCIES!!!

Used Daily for 2+ years
Reviewed on 2019/08/25
Review Source: Capterra

My experience has been exceptional!!

Pros

Extended Reach literally changed my life as it relates to my job. I have worked for CPAs for over 20 years. I have gone from working with all paper to now being fully paperless. My last agency used Childtrax. Childtrax was not bad, but it was not user friendly and it was not explained very well to our agency. I have transitioned to a new agency that uses Extended Reach and OMG has it been a beautiful transition. What I love about ER is that it is tailored for the individual needs of your company. Almost 95% of the time, if I asked, "hey can you guys add this function" it was added immediately. ER has been too good to be true. They can customize spreadsheets, forms, almost anything that needs to be customized. We can invite foster parents to trainings, send out mass emails, and help our foster parents keep track of training, medical appointments, etc. This software is AMAZING!!!!

Cons

No cons. There are just a few things that Extended Reach cannot do, but this is me wanting Extended Reach to just do my job for me lol. No real complaints, the software is a MUST!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Judy B.

A very intuitive software that does it all!

Used Daily for 2+ years
Reviewed on 2018/05/15
Review Source: Capterra

Pros

As our agency continues to grow, evolve and expand - so does this software. It's super simple to use no matter if you're a case manager, supervisor, accountant, administrator, or an external user. We're able to easily automate workflows, track compliance items, communicate with families, and build custom forms for each of our multiple programs and contracts - all in a paperless environment. The built-in reports are easy to use and we can easily create our own custom reports without being a rocket scientist. We're constantly complimented on the 'ease of use' of our software choice during licensing visits and external audits. Plus, customer support is fast, friendly, and always goes the extra mile to respond to our needs.

Cons

It's difficult to come up with a con, but if I have to have one it would be that English is currently the only language option - it would be nice to have a Spanish version of the foster home portal for our ESL clients.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer

Our agency has had a great experience with extendedReach.

Used Daily for 1+ year
Reviewed on 2018/05/04
Review Source: Capterra

Pros

The software is intuitive, user friendly, and mobile. We implemented the software about a year and half ago and it went as smoothly as could be expected. The staff at extendedReach with whom we walked through the planning and implementation processes were professional, knowledgeable and a pleasure to work with. Ongoing customer service is exemplary. They are responsible and helpful. We currently have 8 clinical and social service programs using the software. We are always finding new ways to use the system and improve out processes. We are nationally accredited and our accrediting body recently sent reviewers for our reaccreditation. The reviewers, who must quickly become familiar with and use many software programs, found extendedReach easy to learn and use and commented that we had made an excellent selection in our choice of new data management software.

Cons

The Foster Care Module has many excellent features like the Foster Parent Portal. We would really like the General Case Management Module to have similar features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

A very intuitive software that does it all!

Used Daily for 2+ years
Reviewed on 2018/04/30
Review Source: Capterra

Pros

As our agency continues to grow, evolve and expand so does this software. It's super simple to use no matter if you're a case manager, supervisor, accountant, administrator, or an external user.

We're able to easily automate workflows, track compliance items, communicate with families, and build custom forms for each of our multiple programs and contracts - all in a paperless environment.

The built-in reports are easy to use and we can easily create our own custom reports without being a rocket scientist.

We're constantly complimented on our choice of software during licensing visits and external audits.

Customer Support is fast, friendly and always goes the extra mile to respond to our needs.

Cons

This software is only available in English, but it would be great to have a Spanish version for our ESL clients.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Angela N.

Pick extendedReach over all of the others

Used Daily for 2+ years
Reviewed on 2019/08/13
Review Source: Capterra

I track everything being done within my fourteen office agency around the State of Texas using this software. I can do this from anywhere - I've done it from the beach in Hawaii. I love eR.

Pros

I like that it is so, so user friendly. I have used Kaleidecare and the State of Texas software systems (IMPACT, CLASS). eR is, by far, the easiest to use. It allows Administrators to fix "mistakes" by staff. I can make changes to how we document, forms, tracking -- without having to submit a ticket and wait on someone else to do it. It is truly customizable. When I do need to reach out to rep and his team, they respond THAT DAY.

Cons

I'd love to have more data - more ability to track the tasks being completed by my staff.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

extendedReach Pricing

Starting from
US$100,00/month
Pricing options
Free Trial
Subscription
Value for money

extendedReach is priced per child ($1.50/week/child or less) with unlimited users, foster homes, case notes, and reports.

For 1 child: $106.50/month ($100 base fee plus 1 case @ $1.50 per week)

For 10 children: $165/month ($100 base fee plus 10 cases @ $1.50 per week)

For 100 children: $641.67/month ($100 base fee plus 50 cases @ $1.50 per week and 50 cases @ $1.00 per week)

extendedReach Features

  • API
  • Activity Dashboard
  • Billing & Invoicing
  • Case Management
  • Customizable Reporting
  • Document Storage
  • Geographic Maps
  • Records Management
  • Search Functionality
  • Workflow Management

  • Activity Tracking
  • Automatic Notifications
  • Calendar Management
  • Custom Forms
  • Data Import/Export
  • Document Management
  • Inventory Management
  • Reporting & Statistics
  • Third Party Integration
  • Work Order Management

Additional information for extendedReach

Key features of extendedReach

  • Activity dashboard
  • Administrative reporting
  • Applicant tracking
  • Assessment management
  • Authorization tracking
  • Case list management
  • Case management
  • Certification & licensing
  • Child welfare management
  • Client chart audit tools
  • Client portal
  • Custom fields
  • Dashboard creation
  • Document distribution
  • Document storage
  • EDI
  • Electronic payments
  • Electronic signature capture
  • Eligibility verification
  • Employee management
  • File filter
  • Filtered views
  • Foster home licensing
  • Graphical data presentation
  • HIPAA compliance
  • History tracking
  • Immunization records
  • Incident management
  • Journal observations
  • Level of Care evaluation
  • Medical history records
  • Parent / child records
  • Patient account management
  • Patient records
  • Photo albums
  • Printable monthly statements
  • Project notes
  • Project time tracking
  • Provider interface
  • Records management
  • Referral tracking
  • Registration management
  • Search functionality
  • Self service portal
  • Summary reports
  • Team notes
  • Treatment planning
  • Utilization management
  • Website integration
  • Website management

Benefits

  • Manage foster home licensing to ensure that all foster homes are adhering to state and local government laws and policies though training, visits, payments, and more. Agencies can view a household's license expiry dates and type of license when trying to place children.

  • Generate reports on aspects such as intake, demographics, discharges, medical, CFSR, outcomes, and more, and choose from a selection of built-in report templates.

  • Organize and share all the information and documents relating to individual children, families, and foster homes. Documents can be created, edited, shared, and accessed within extendedReach and notes can be added to case files.

  • Allow foster homes to access the system through a specialized foster home website and give foster parents the opportunity to update their profile and view progress updates on any ongoing cases.

  • Manage workloads within extendedReach by allocating cases and tasks to employees based on their availability and skills. Each staff member can access information about their cases on their own personalized home page.

  • extendedReach FAQs

    Below are some frequently asked questions for extendedReach.

    Q. What type of pricing plans does extendedReach offer?

    extendedReach offers the following pricing plans:

    Starting from: US$100,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    extendedReach is priced per child ($1.50/week/child or less) with unlimited users, foster homes, case notes, and reports.

    For 1 child: $106.50/month ($100 base fee plus 1 case @ $1.50 per week)

    For 10 children: $165/month ($100 base fee plus 10 cases @ $1.50 per week)

    For 100 children: $641.67/month ($100 base fee plus 50 cases @ $1.50 per week and 50 cases @ $1.00 per week)

    Q. What are the main features of extendedReach?

    extendedReach offers the following features:

    • Activity dashboard
    • Administrative reporting
    • Applicant tracking
    • Assessment management
    • Authorization tracking
    • Case list management
    • Case management
    • Certification & licensing
    • Child welfare management
    • Client chart audit tools
    • Client portal
    • Custom fields
    • Dashboard creation
    • Document distribution
    • Document storage
    • EDI
    • Electronic payments
    • Electronic signature capture
    • Eligibility verification
    • Employee management
    • File filter
    • Filtered views
    • Foster home licensing
    • Graphical data presentation
    • HIPAA compliance
    • History tracking
    • Immunization records
    • Incident management
    • Journal observations
    • Level of Care evaluation
    • Medical history records
    • Parent / child records
    • Patient account management
    • Patient records
    • Photo albums
    • Printable monthly statements
    • Project notes
    • Project time tracking
    • Provider interface
    • Records management
    • Referral tracking
    • Registration management
    • Search functionality
    • Self service portal
    • Summary reports
    • Team notes
    • Treatment planning
    • Utilization management
    • Website integration
    • Website management

    Q. Who are the typical users of extendedReach?

    extendedReach has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does extendedReach support?

    extendedReach supports the following languages:

    English

    Q. What type of pricing plans does extendedReach offer?

    extendedReach has the following pricing plans:

    Subscription

    Q. Does extendedReach support mobile devices?

    extendedReach supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does extendedReach integrate with?

    extendedReach integrates with the following applications:

    Microsoft Dynamics CRM, QuickBooks, Sage | Accounting, Zoho Analytics

    Q. What level of support does extendedReach offer?

    extendedReach offers the following support options:

    Online Support, Phone Support