askSpoke Overview
What is askSpoke?
askSpoke is an automated, help desk assistant powered by artificial intelligence (AI), providing organizations with a self-service platform for ticketing and knowledge management in a tightly-integrated package. The platform gives support teams in any type of organization a single location to manage employee requests using a friendly chatbot to automatically respond to questions on Slack, web, email, and SMS.
Spoke helps facilitate and streamline ticketing processes using AI to find the correct, relevant answers for employees, providing support teams with interruption-free time to work on projects and get things done. Users can file requests through Slack, SMS, email, or via the web. When asked a question, Spoke will either answer it on the spot, or route the request to the relevant department. Because Spoke is powered by artificial intelligence, it gets better at answering questions on its own through machine learning. The knowledge base keeps track of all kinds of useful information automatically, and employees can add items to the knowledge base as their questions get answered.
Users are able to create new teams in order to stay organized, select team names and colors, and provide specific members with permissions to create, edit, and delete the team’s resources. Incoming requests can be automatically assigned to team members, or set as private. Support team members can view all their assigned requests within the inbox, and will also be notified of new requests via email. Users can check their team’s metrics by accessing the expanded view to see average resolution times, average response times, how many requests are still open, and more.
askSpoke Overview
Pricing
Pricing options
Starter: $1 per user, per month (1 team)
Standard: $2 per user, per month (up to 4 teams)
Plus: $3 per user, per month (unlimited number of teams)
askSpoke Features
Media
askSpoke Reviews
askSpoke Reviews
A Great Solution For Startups
My startup needed a platform to better manage employee requests. Prior to Spoke requests came in the form of emails, text messages, verbal conversations, and even scribblings on post it notes.
Not scalable.
Spoke helped us centralize requests via its integration with Slack and is the right solution for a company our size.
Great missing piece for SME orgs looking to bring more structure to request management.
Spoke fills a great niche in the 50-250 person space in that it allows companies to do more with less support/admin heads. At this size, you need to have a system to create and action on requests, but probably don't need the features, complexity or cost of something like Zendesk. Once you approach 250+ heads, you may need some additional workflow or ticket automations that Spoke doesn't offer.
The biggest draw to Spoke for me is that from a user experience perspective, 99% of the interactions with the tool can happen in Slack, which most folks are in all the time in any case.
The team at spoke is one of the best I've ever worked with at any SAAS provider in any space. They're fast, smart, engaging, and have a genuine drive to set clients up for success.
Amazing tool for everyday working-life with amazing customer service
Operations team/back office is using it as their main ticketing tool and knowledge base. Frequent requests are solved with the AI answering it, the more complicated gets sorted by the team. Tracking of what is happening in the team, transparency.
Outstanding. A very targeted software that fits a specific need perfectly.
We get a intuitive tool, fully managed by the awesome Spoke team, that allows our organization to centralize domain knowledge that would otherwise be horded and silo-ed by teams and team members.
It is an excellent training and teaching tool to streamline users needs for information. Spoke gives time back to our users who would be otherwise burdened with a variety of questions during ramp up and team movements.
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A Great Solution For Startups
Pros
What do I like about most about Spoke?
It's simple and easy to use.
I love it when platforms are intuitive - 'keep in simple' and they do! Learning existing a new features are a snap, and Spoke provides excellent customer success support if I need help.
Cons
I'd love to see more features! Spoke recently added forms for requests which is a good start.
Great missing piece for SME orgs looking to bring more structure to request management.
Spoke fills a great niche in the 50-250 person space in that it allows companies to do more with less support/admin heads. At this size, you need to have a system to create and action on requests, but probably don't need the features, complexity or cost of something like Zendesk. Once you approach 250+ heads, you may need some additional workflow or ticket automations that Spoke doesn't offer.
The biggest draw to Spoke for me is that from a user experience perspective, 99% of the interactions with the tool can happen in Slack, which most folks are in all the time in any case.
The team at spoke is one of the best I've ever worked with at any SAAS provider in any space. They're fast, smart, engaging, and have a genuine drive to set clients up for success.
Pros
Spoke is a well thought out tool that offers a really useful level of function -vs- complexity for knowledge and request management. It's a much easier tool to run and administer than competing helpdesk solutions, and has a killer Slack integration front-and-center.
The team all the sales and spin-up process is top notch and extremely responsive.
Cons
It's a fairly young product, so they're still polishing a few rough edges on the backend. I've not hit anything that even comes close to work-stopping, and they're smart and responsive with breakfix and feature roadmapping.
Spoke x Glossier
Pros
The machine learning feature is still my favorite feature.
Cons
Currently that slack is the way to import users.
Amazing tool for everyday working-life with amazing customer service
Operations team/back office is using it as their main ticketing tool and knowledge base. Frequent requests are solved with the AI answering it, the more complicated gets sorted by the team. Tracking of what is happening in the team, transparency.
Pros
User-friendly design, quick improvements. Connection with the channels we are most used to work with e.g. slack, so our colleagues do not need to go to any other platform. AI learning the needs of the team and adapting the answers, which helps us to avoid repeating questions and saves time and creates a focus for the team. Cannot forget the in tool analytics which help us understand where we are lacking or doing just fine.
Cons
In the beginning, you could feel that it is a new tool, however so many great changes happened that we are not even able to keep up (in a good way :) )
Outstanding. A very targeted software that fits a specific need perfectly.
We get a intuitive tool, fully managed by the awesome Spoke team, that allows our organization to centralize domain knowledge that would otherwise be horded and silo-ed by teams and team members.
It is an excellent training and teaching tool to streamline users needs for information. Spoke gives time back to our users who would be otherwise burdened with a variety of questions during ramp up and team movements.
Pros
The software is an excellent approach to managing requests and knowledge. We utilize Spoke to centralize domain knowledge that would otherwise be lost during a turn over or that needs to be communicated to a variety of users.
Assigning teams, building out KB articles and letting users generate content is very simple.
Cons
The only con of this software is the approach is so novel to many of our users that there has been a steep learning curve in documenting their domain knowledge using the tool. It is simple to use and operate but our users are use to silo-ed knowledge that using Spoke has been a big change for them.
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askSpoke Pricing
askSpoke Pricing
Starter: $1 per user, per month (1 team)
Standard: $2 per user, per month (up to 4 teams)
Plus: $3 per user, per month (unlimited number of teams)
Starter: $1 per user, per month (1 team)
Standard: $2 per user, per month (up to 4 teams)
Plus: $3 per user, per month (unlimited number of teams)
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askSpoke Features
askSpoke Features
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Categories
Categories
Additional information for askSpoke
Additional information for askSpoke
Key features of askSpoke
- Artificial intelligence (AI)
- Auto delegation
- Auto resolve rate
- Automated routing
- Average resolution time
- Cataloging / categorization
- Chat bot
- Collaboration
- Community forums
- Discussion boards
- Email notifications / alerts
- FAQ
- IT service desk
- Inbox / queue management
- Knowledge management
- Live chat
- Manage open requests
- Respond to questions on Slack, email, SMS, and web
- Service desk management
- Third party integration
Benefits
askSpoke FAQs
askSpoke FAQs
Below are some frequently asked questions for askSpoke.
Q. What type of pricing plans does askSpoke offer?
askSpoke offers the following pricing plans:
Starting from: US$1,00/month
Pricing model: Subscription
Free Trial: Available
Starter: $1 per user, per month (1 team) Standard: $2 per user, per month (up to 4 teams) Plus: $3 per user, per month (unlimited number of teams)
Q. What are the main features of askSpoke?
askSpoke offers the following features:
- Artificial intelligence (AI)
- Auto delegation
- Auto resolve rate
- Automated routing
- Average resolution time
- Cataloging / categorization
- Chat bot
- Collaboration
- Community forums
- Discussion boards
- Email notifications / alerts
- FAQ
- IT service desk
- Inbox / queue management
- Knowledge management
- Live chat
- Manage open requests
- Respond to questions on Slack, email, SMS, and web
- Service desk management
- Third party integration
Q. Who are the typical users of askSpoke?
askSpoke has the following typical customers:
Small Business
Q. What languages does askSpoke support?
askSpoke supports the following languages:
English
Q. What type of pricing plans does askSpoke offer?
askSpoke has the following pricing plans:
Subscription
Q. Does askSpoke support mobile devices?
We do not have any information about what devices askSpoke supports
Q. What other apps does askSpoke integrate with?
askSpoke integrates with the following applications:
Google Workspace, Rippling, Slack
Q. What level of support does askSpoke offer?
askSpoke offers the following support options:
Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs
My startup needed a platform to better manage employee requests. Prior to Spoke requests came in the form of emails, text messages, verbal conversations, and even scribblings on post it notes.
Not scalable.
Spoke helped us centralize requests via its integration with Slack and is the right solution for a company our size.