About TrueDialog
Now in its 10th year serving customers, TrueDialog is a cloud-based, enterprise SMS text messaging platform for business, higher education and developers. Built to support large enterprises, the platform features 1-to-millions mass texting along with a unique "TrueDialog" feature which enables team-based, 2-way personalized texting conversations at scale. Built for 1000's of call center reps. The platform seamlessly transitions between Short Codes and Long Codes to continue SMS conversations for exceptional customer service. SMS Integrations with Salesforce, MS Dynamics, Marketo, Hubspot, Oracle Eloqua and others.
TrueDialog's SMS API has 47 endpoints with pre-built features to save developers time and money. Unlike many SMS API's, TrueDialog's is less taxing on their customers systems as a single API call can send millions of messages whereas other SMS API's require an API call for each message. This, combined with direct carrier connections results superior delivery speed and reliability.
The platform's proprietary "TrueDialog" feature similarly offers scalable multi-user 2-way texting capabilities out-of-the-box, enabling multiple contact center agents to engage with customers within threaded SMS conversations. Other specific SMS features then include shared Short Codes and Long Code support, plus SMS surveys, coupon engines, MMS, built-in URL shortening, longer concatenated text messages and more. TrueDialog also facilitates landline texting and a dedicated VoiceSuite for deploying click-to-call, bridge calls, conference calls, call recording and call forwarding functions.
Other pre-built platform highlights include a free, multi-channel emergency alert system for sending instant mass notifications across not only text, but voice, email and social networks. TrueDialog also keeps a copy of SMS texting data within its cloud-hosted ISO 9001 database, maintaining searchable CDR logs if customers request. Message opt-out lists are duplicated "SMSafe" to help ensure compliance. Drill-down reporting tools are available for generating custom metrics and analytics on SMS campaign performance and call center productivity. Mobile support then comes in the form of pre-built Android and iOS apps with tiered administrative controls for remote account management, along with full mass texting and 2-Way texting functionality.
Pricing starting from:
US$99,00/month
- Free Trial
- Free Version
- Subscription
Compare with Popular Alternatives
Key benefits of TrueDialog
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$99,00/month
- Free Trial
- Free Version
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of TrueDialog: 91
- 2-Way Messaging
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Admissions Management
- Alerts / Escalation
- Alerts/Notifications
- Alumni Management
- Applications Management
- Appointment Management
- Automated Responses
- Batch Communications
- CRM
- Call Center Management
- Call Recording
- Call Transfer
- Campaign Scheduling
- Campaign Segmentation
- Candidate Management
- Chat/Messaging
- Colleges / Universities
- Communication Management
- Community Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Coupons
- Customer Database
- Customizable Reports
- Dashboard Creation
- Data Synchronization
- Discount Management
- Email Alerts
- Email Distribution
- Event Management
- Faculty/Staff Management
- Financial Aid Management
- Fundraising Management
- Group Messaging
- Higher Education
- Jobs Board
- K-12
- List Management
- Live Chat
- MMS
- Mass Notifications
- Mass Texting
- Member Accounts
- Member Communities
- Member Directory
- Membership Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Coupons
- Mobile Keywords
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Channel Marketing
- Multi-Location
- On-Demand Communications
- One-to-One Messaging
- Performance Metrics
- Personalization
- Polls/Voting
- Push Notifications
- Queue Management
- Real Time Notifications
- Recruitment Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Risk Alerts
- SMS Marketing Managment
- SMS Messaging
- Safety Management
- Scheduled Messaging
- Scheduling
- Secure Data Storage
- Self Service Portal
- Shortcodes
- Software Development
- Student Group Management
- Support Ticket Management
- Surveys & Feedback
- Text-to-Win
- Third Party Integrations
- Two-Way Communication
Alternatives
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Bitrix24
Reviews
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Write a Review!- Industry: Marketing & Advertising
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TrueDialogs reliability and customer service is better than anyone
Reviewed on 2020/08/25
Our experience with TrueDialog and the team has been amazing. The customer support is top notch and...
Our experience with TrueDialog and the team has been amazing. The customer support is top notch and I usually hear back from someone with an hour of submitting a ticket.
Pros
The messages get sent almost instantly. With other providers it can take hours for the messages to get delivered. Their segmentation capability and ease of adding custom fields is also not standard.
Cons
They are doing some upgrades to the UI which I think will be helpful but other than that nothing comes to mind.
- Industry: Computer Software
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Problem Solver, easy to use. The best text messaging software out there!
Reviewed on 2017/11/02
Keeping touch with customers. Being able to send text message to a wide range of people and since...
Keeping touch with customers. Being able to send text message to a wide range of people and since it saves your messages, you are able to keep track and reply to them.
Pros
This is the best text messaging software we have ever used. Will not only help us keeping track of our conversations to our customers, it will also make it very easy to manage and reply each of these texts. The system is so simple and easy to use, it will keep you from making mistakes. Using this software also helps you keep your customers engaged with your business by allowing you to keep in touch with them. Take your SMS strategy to the next level!
Cons
Could use some improvement on the CRM service. Sometimes it also "jams" and takes a while to either receive or send messages, although messages are always "sent" and "received", don't expect it to be received straight away.
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very simple platform to use with straightforward interface
Reviewed on 2018/02/14
Pros
Lots of customization options for managing contacts. Customer support is really great at making sure you are fully compliant. They have an open API to allow you to integrate with other systems as needed.
- Industry: Higher Education
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
3Seventy was easy & professional to work with. It was a relatively seamless cut-over!
Reviewed on 2017/08/09
3Seventy gave us a streamlined method of text messaging, where the replies to the texts are also...
3Seventy gave us a streamlined method of text messaging, where the replies to the texts are also stored in Microsoft Dynamics CRM and the original sender is notified of the reply.
Pros
3Seventy's SMS plug-in for Microsoft Dynamics CRM has helped to streamline our Admissions Coordinators texting prospective students. It not only allows you to send the text and store it on the CONTACT record, but if a reply comes back, the coordinator is notified by email. This is means that there is no more sifting through hundreds of incoming text messages and trying to match up the CONTACT with the correct coordinator (original sender) ' it is done automatically. This is a simple and cost-effective method to send (and track) text messages.
Cons
The initial implementation requires a strict 160 character text message. Some of our users would prefer a more variable field that would allow a longer message to be sub-divided into multiple text messages.
- Industry: Real Estate
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We found replying to incoming prospects via text reaches more prospects and is time efficient
Reviewed on 2018/02/14
More sales! All software takes some time to learn use effectively and customer support is almost...
More sales! All software takes some time to learn use effectively and customer support is almost always available, we have been able to add users quite easily and select area codes we prefer for different markets we are in
Pros
I have a dashboard and I can see what all of our agents are doing on a daily or weekly basis, review their history and notes. This product provides efficiency and ease of use that allows us to reach more leads than using the telephone with fewer sales agents
TrueDialog FAQs
Below are some frequently asked questions for TrueDialog.Q. What type of pricing plans does TrueDialog offer?
TrueDialog offers the following pricing plans:
- Starting from: US$99,00/month
- Pricing model: Free, Subscription
- Free Trial: Available
Pay as you go or volume priced packages. Pay As You Go = No Monthly Fee Small Business = $99 per month Business Pro = $375 per month Enterprise = $899 per month Custom Enterprise = $2,499 per month
Q. What are the main features of TrueDialog?
We do not have any information about TrueDialog features
Q. Who are the typical users of TrueDialog?
TrueDialog has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does TrueDialog support?
TrueDialog supports the following languages:
English
Q. Does TrueDialog support mobile devices?
TrueDialog supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does TrueDialog integrate with?
TrueDialog integrates with the following applications:
HubSpot CRM, Marketo Engage, NexusPayables, Oracle Eloqua, Salesforce Sales Cloud, Velocify
Q. What level of support does TrueDialog offer?
TrueDialog offers the following support options:
Email/Help Desk, Phone Support, Chat
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