TrueDialog

Enterprise-Grade SMS Text Messaging Platform with SMS API

About TrueDialog

Now in its 10th year serving customers, TrueDialog is a cloud-based, enterprise SMS text messaging platform for business, higher education and developers. Built to support large enterprises, the platform features 1-to-millions mass texting along with a unique "TrueDialog" feature which enables team-based, 2-way personalized texting conversations at scale. Built for 1000's of call center reps. The platform seamlessly transitions between Short Codes and Long Codes to continue SMS conversations for exceptional customer service. SMS Integrations with Salesforce, MS Dynamics, Marketo, Hubspot, Oracle Eloqua and others.

TrueDialog's SMS API has 47 endpoints with pre-built features to save developers time and money. Unlike many SMS API's, TrueDialog's is less taxing on their customers systems as a single API call can send millions of messages whereas other SMS API's require an API call for each message. This, combined with direct carrier connections results superior delivery speed and reliability.

The platform's proprietary "TrueDialog" feature similarly offers scalable multi-user 2-way texting capabilities out-of-the-box, enabling multiple contact center agents to engage with customers within threaded SMS conversations. Other specific SMS features then include shared Short Codes and Long Code support, plus SMS surveys, coupon engines, MMS, built-in URL shortening, longer concatenated text messages and more. TrueDialog also facilitates landline texting and a dedicated VoiceSuite for deploying click-to-call, bridge calls, conference calls, call recording and call forwarding functions.

Other pre-built platform highlights include a free, multi-channel emergency alert system for sending instant mass notifications across not only text, but voice, email and social networks. TrueDialog also keeps a copy of SMS texting data within its cloud-hosted ISO 9001 database, maintaining searchable CDR logs if customers request. Message opt-out lists are duplicated "SMSafe" to help ensure compliance. Drill-down reporting tools are available for generating custom metrics and analytics on SMS campaign performance and call center productivity. Mobile support then comes in the form of pre-built Android and iOS apps with tiered administrative controls for remote account management, along with full mass texting and 2-Way texting functionality.

Pricing starting from:

US$99,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of TrueDialog

  • TrueDialog is a full-featured Enterprise-Grade SMS texting platform for business, higher education, and developers through a robust SMS API w/ SDKs plus extensive pre-built features, mobile apps, CRM integrations and Azure cloud-based reliability.
  • Contact center SMS feature is built for 1000's of reps and enhanced by the platform's unique Team-to-1 "TrueDialog" feature that allows agents to seamlessly move between Short Code mass messages and Long Code 2-Way personalized texting dialog at scale while allowing additional agents to join the same texting dialog to provide a singular threaded experience.
  • Pre-built Mobile Apps for Android and IOS devices feature tiered admin controls to support agent account management either via desktop or mobile platforms.
  • TrueDialog offers a free multi-channel emergency alert system for instant mass notifications and alerts via SMS text, voice messaging, email and social media.
  • Integration support allows for connectivity with popular third-party systems and CRM platforms such as Salesforce, Microsoft Dynamics, Hubspot, Marketo, Oracle Eloqua, Campus Nexus, Velocify and others.
  • "SMSafe" feature provides a duplicate ISO 9001 opt-out database hosted in the Microsoft Azure cloud to help ensure compliance.
  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    US$99,00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    TrueDialog administrator UI with dashboard reporting
    TrueDialog basic campaign setup
    TrueDialog pre-built Call Center
    TrueDialogs drill-down reporting dashboard
    TrueDialog segmented contact lists
    TrueDialog contact search and conversation history
    TrueDialog multi-channel emergency alerting system
    TrueDialog searchable campaign activity
    View 9 more
    TrueDialog screenshot: TrueDialog administrator UI with dashboard reporting TrueDialog screenshot: TrueDialog basic campaign setup TrueDialog screenshot: TrueDialog pre-built Call Center TrueDialog screenshot: TrueDialogs drill-down reporting dashboard TrueDialog screenshot: TrueDialog segmented contact lists TrueDialog screenshot: TrueDialog contact search and conversation history TrueDialog screenshot: TrueDialog multi-channel emergency alerting system TrueDialog screenshot: TrueDialog searchable campaign activity

    Features

    Total features of TrueDialog: 91

    • 2-Way Messaging
    • API
    • Access Controls/Permissions
    • Accounting
    • Activity Dashboard
    • Admissions Management
    • Alerts / Escalation
    • Alerts/Notifications
    • Alumni Management
    • Applications Management
    • Appointment Management
    • Automated Responses
    • Batch Communications
    • CRM
    • Call Center Management
    • Call Recording
    • Call Transfer
    • Campaign Scheduling
    • Campaign Segmentation
    • Candidate Management
    • Chat/Messaging
    • Colleges / Universities
    • Communication Management
    • Community Management
    • Computer Telephony Integration
    • Conferencing
    • Contact Management
    • Coupons
    • Customer Database
    • Customizable Reports
    • Dashboard Creation
    • Data Synchronization
    • Discount Management
    • Email Alerts
    • Email Distribution
    • Event Management
    • Faculty/Staff Management
    • Financial Aid Management
    • Fundraising Management
    • Group Messaging
    • Higher Education
    • Jobs Board
    • K-12
    • List Management
    • Live Chat
    • MMS
    • Mass Notifications
    • Mass Texting
    • Member Accounts
    • Member Communities
    • Member Directory
    • Membership Management
    • Message Personalization
    • Mobile Access
    • Mobile Alerts
    • Mobile App
    • Mobile Coupons
    • Mobile Keywords
    • Multi-Campaign
    • Multi-Channel Communication
    • Multi-Channel Distribution
    • Multi-Channel Marketing
    • Multi-Location
    • On-Demand Communications
    • One-to-One Messaging
    • Performance Metrics
    • Personalization
    • Polls/Voting
    • Push Notifications
    • Queue Management
    • Real Time Notifications
    • Recruitment Management
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Risk Alerts
    • SMS Marketing Managment
    • SMS Messaging
    • Safety Management
    • Scheduled Messaging
    • Scheduling
    • Secure Data Storage
    • Self Service Portal
    • Shortcodes
    • Software Development
    • Student Group Management
    • Support Ticket Management
    • Surveys & Feedback
    • Text-to-Win
    • Third Party Integrations
    • Two-Way Communication

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    Reviews

    Overall rating

    4,8 /5
    (13)
    Value for Money
    4,9/5
    Features
    4,7/5
    Ease of Use
    4,6/5
    Customer Support
    5/5

    Already have TrueDialog?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 13
    Bryan H.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    TrueDialogs reliability and customer service is better than anyone

    Reviewed on 2020/08/25

    Our experience with TrueDialog and the team has been amazing. The customer support is top notch and...

    Our experience with TrueDialog and the team has been amazing. The customer support is top notch and I usually hear back from someone with an hour of submitting a ticket.

    Pros

    The messages get sent almost instantly. With other providers it can take hours for the messages to get delivered. Their segmentation capability and ease of adding custom fields is also not standard.

    Cons

    They are doing some upgrades to the UI which I think will be helpful but other than that nothing comes to mind.

    Bruno B.
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Problem Solver, easy to use. The best text messaging software out there!

    Reviewed on 2017/11/02

    Keeping touch with customers. Being able to send text message to a wide range of people and since...

    Keeping touch with customers. Being able to send text message to a wide range of people and since it saves your messages, you are able to keep track and reply to them.

    Pros

    This is the best text messaging software we have ever used. Will not only help us keeping track of our conversations to our customers, it will also make it very easy to manage and reply each of these texts. The system is so simple and easy to use, it will keep you from making mistakes. Using this software also helps you keep your customers engaged with your business by allowing you to keep in touch with them. Take your SMS strategy to the next level!

    Cons

    Could use some improvement on the CRM service. Sometimes it also "jams" and takes a while to either receive or send messages, although messages are always "sent" and "received", don't expect it to be received straight away.

    Ian S.
    Overall rating
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Very simple platform to use with straightforward interface

    Reviewed on 2018/02/14

    Pros

    Lots of customization options for managing contacts. Customer support is really great at making sure you are fully compliant. They have an open API to allow you to integrate with other systems as needed.

    Kristi H.
    Overall rating
    • Industry: Higher Education
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    3Seventy was easy & professional to work with. It was a relatively seamless cut-over!

    Reviewed on 2017/08/09

    3Seventy gave us a streamlined method of text messaging, where the replies to the texts are also...

    3Seventy gave us a streamlined method of text messaging, where the replies to the texts are also stored in Microsoft Dynamics CRM and the original sender is notified of the reply.

    Pros

    3Seventy's SMS plug-in for Microsoft Dynamics CRM has helped to streamline our Admissions Coordinators texting prospective students. It not only allows you to send the text and store it on the CONTACT record, but if a reply comes back, the coordinator is notified by email. This is means that there is no more sifting through hundreds of incoming text messages and trying to match up the CONTACT with the correct coordinator (original sender) ' it is done automatically. This is a simple and cost-effective method to send (and track) text messages.

    Cons

    The initial implementation requires a strict 160 character text message. Some of our users would prefer a more variable field that would allow a longer message to be sub-divided into multiple text messages.

    John M.
    Overall rating
    • Industry: Real Estate
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    We found replying to incoming prospects via text reaches more prospects and is time efficient

    Reviewed on 2018/02/14

    More sales! All software takes some time to learn use effectively and customer support is almost...

    More sales! All software takes some time to learn use effectively and customer support is almost always available, we have been able to add users quite easily and select area codes we prefer for different markets we are in

    Pros

    I have a dashboard and I can see what all of our agents are doing on a daily or weekly basis, review their history and notes. This product provides efficiency and ease of use that allows us to reach more leads than using the telephone with fewer sales agents

    Showing 5 reviews of 13 Read all reviews

    TrueDialog FAQs

    Below are some frequently asked questions for TrueDialog.

    TrueDialog offers the following pricing plans:

    • Starting from: US$99,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Pay as you go or volume priced packages. Pay As You Go = No Monthly Fee Small Business = $99 per month Business Pro = $375 per month Enterprise = $899 per month Custom Enterprise = $2,499 per month

    We do not have any information about TrueDialog features

    TrueDialog has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    TrueDialog supports the following languages:

    English

    TrueDialog supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    TrueDialog integrates with the following applications:

    HubSpot CRM, Marketo Engage, NexusPayables, Oracle Eloqua, Salesforce Sales Cloud, Velocify

    TrueDialog offers the following support options:

    Email/Help Desk, Phone Support, Chat

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