CircleLoop

I love that they have a desktop app and a phone app. I also like that I can connect it directly with my ZOHO crm.

I also love that the price is very affordable compared to most other phone apps.

The customer service is a little slow at responding and could be a bit more helpful.

All you need is on one screen, the last number called, the link to any voicemail message and the set up is straight forward.

The out of hours option isn't intuitive at all, it isn't clearly marked on what the times entered represent. Perhaps it would work well to have the option to have a miniature screen of it in the corner whilst working on other things to keep an eye on if a call comes in etc.

Running our direct lines and shared lines from the same iPhone app is great. The recent addition of call recording has been a massive benefit. The team at CircleLoop have been good, they're always looking to make improvements to the application and are their customer service team are responsive.

They're all small niggles really.

The text messaging system is a bit clunky and currently has no notifications enabled. Sometimes call transfer can be a little buggy. Incoming calls suffer from intermittent lag, with users phones ringing at different times.

Rather than having a single 'contacts' tab, contacts are split into a users contacts and shared contacts, which means you have to search in both for a contact if you can't remember where they were saved.