About CircleLoop

CircleLoop is a UK-based business VoIP provider that offers a cloud-based telephony system supported by desktop and mobile apps requiring no additional hardware. Flexible, contract-less pricing plans start with a PAYG rate of £5 per user per month (+ VAT), and include a choice of one UK number from a broad local, national and mobile selection. International numbers from over 80 countries can also be added, while unlimited outgoing calls to all UK landlines and many UK mobiles are included in plan. International calls to 170+ countries can also be made under a starting rate of 3p per minute, with the sending and receipt of SMS text messages also possible where needed from a CircleLoop mobile number.

Subscriptions also go on to include all subsequent system features that include live call transfer within team members, conferencing, out of hours call forwarding to another UK number, plus on-demand call recording (in beta). Personalized voicemail allows for greetings to be set, while voicemails themselves can be converted to text and sent to CircleLoop's live activity feed or an email address. Smart notifications ensure that preferences over call and activity alerting are configurable, with device syncing ensuring that usage across mobile or desktop platforms is kept up-to-date.

Key benefits of CircleLoop

  • CircleLoop provides businesses with an intuitive self-service telephony software system that empowers anywhere workers and teams without the requirement of legacy hardware.
  • Mobile apps for iOS and Android platforms enable CircleLoop to be used on the move, while apps for Mac and Windows support desktops natively and device syncing updates all call and messaging activity across every device.
  • UK local, national and mobile numbers available for selection along with international numbers from 80+ countries to choose from, with unlimited calls to other UK landlines or mobiles included in price plan.
  • General features include personalized voicemail, voicemail to text conversion, smart call activity notifications, call recording / forwarding, contact management, analytics and more.
  • Link calls and account activities to other apps via Integration options with other communication and CRM solutions such as Slack, HipChat, Capsule, Hubspot, Pipedrive and also Google.
  • Devices

    Business size

    S M L

    Markets

    United Kingdom

    Supported Languages

    English

    Images

    CircleLoop has native mobile apps for iOS and Android devices, along with desktop apps for Mac and Windows platforms also
    Call analytics provide visual feedback on call activity, while user performance can be viewed within a live team activity feed
    CircleLoop is a 100% self-service solution, with a host of call settings including out of hours options etc
    CircleLoop offers users a range of support channels backed by UK-based staff, with options including live chat, app chat, email and telephone
    The system allows for the setting up of local UK phone numbers or international ones for most parts of the globe
    The software supports and facilitates collaboration for business teams with shared numbers, call transfers, conference calling and integration with popular team chat tools
    Native mobile apps for Android and iPhone devices allow CircleLoop to be used on the move, away from the office
    View 8 more
    CircleLoop video
    CircleLoop video
    CircleLoop screenshot: CircleLoop has native mobile apps for iOS and Android devices, along with desktop apps for Mac and Windows platforms also CircleLoop screenshot: Call analytics provide visual feedback on call activity, while user performance can be viewed within a live team activity feed CircleLoop screenshot: CircleLoop is a 100% self-service solution, with a host of call settings including out of hours options etc CircleLoop screenshot: CircleLoop offers users a range of support channels backed by UK-based staff, with options including live chat, app chat, email and telephone CircleLoop screenshot: The system allows for the setting up of local UK phone numbers or international ones for most parts of the globe CircleLoop screenshot: The software supports and facilitates collaboration for business teams with shared numbers, call transfers, conference calling and integration with popular team chat tools CircleLoop screenshot: Native mobile apps for Android and iPhone devices allow CircleLoop to be used on the move, away from the office

    Features

    Total features of CircleLoop: 18

    • Activity Tracking
    • Application Integration
    • Automatic Notifications
    • CRM Integration
    • Call Tracking
    • Call Transfer
    • Collaboration Tools
    • Computer Telephony Integration
    • Conferencing
    • Mobile Integration
    • Multi-Channel Communication
    • Multiple User Accounts
    • Real Time Updates
    • SMS Integration
    • Self Service Portal
    • Third Party Integration
    • Visual Analytics
    • Voice Mail

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    Reviews

    Overall rating

    4,5 /5
    (8)
    Value for Money
    4,6/5
    Features
    4,6/5
    Ease of Use
    4,5/5
    Customer Support
    4,4/5

    Already have CircleLoop?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 8
    Johnny A.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Awesome phone app at an affordable price.

    Reviewed on 2018/10/25

    Overall experience has been very good, and I am happy I finally found a phone app that I can use!

    Overall experience has been very good, and I am happy I finally found a phone app that I can use!

    Pros

    I love that they have a desktop app and a phone app. I also like that I can connect it directly with my ZOHO crm.

    I also love that the price is very affordable compared to most other phone apps.

    Cons

    The customer service is a little slow at responding and could be a bit more helpful.

    Stuart P.
    Overall rating
    • Industry: Design
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Slick and intuitive app across desktop and mobile

    Reviewed on 2018/05/14

    I've been a Circle Loop user for over a year now and I've seen it grow from a straightforward call...

    I've been a Circle Loop user for over a year now and I've seen it grow from a straightforward call solution into something much greater. Using CL has enabled me to manage my calls through one easy to use streamlined interface. I'm excited to see what new features the app gains next.

    Pros

    As a contractor, I'm often in a situation where its important to share my number with clients. By using Circle Loop I can keep my primary phone number private whilst sharing my CL number with clients. As my company grows with different departments (Development, UX, etc) I can make new hires and allow them to use their private phone and install Circle Loop on their device. This allows them to keep a device they are familiar with and remove the need to use a separate company phone.

    Cons

    At the moment, there are few negatives for me. Circle Loop is competitively priced, has great customer support and a development team that is engaged with providing regular updates. If I had to choose one area that I would like to see improvement is the ability to manage conference calls, although I believe this is an upcoming feature in 2018.

    Liane-rose B.
    Overall rating
    • Industry: E-Learning
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Easy to Use

    Reviewed on 2020/11/27

    I absolutely love the product, its great and I don't want to switch to another. The only thing...

    I absolutely love the product, its great and I don't want to switch to another. The only thing that might prompt me to consider another product is if I have to chase customer services again for a response.

    Pros

    I love that Circle Loop is really easy to set up. The design is so user friendly too.

    Cons

    Unfortunately we've had some syncing issues between Circleloop and our CRM. I had to follow up with the customer service team on multiple occasions to find out whether the problem was being looked into or not. Fortunately someone got back to me eventually but it was frustrating that I had to chase for a response.

    Hannah C.
    Overall rating
    • Industry: Financial Services
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Fantastic customer service and simple to use software

    Reviewed on 2020/11/09

    Works well for our business.

    Works well for our business.

    Pros

    All you need is on one screen, the last number called, the link to any voicemail message and the set up is straight forward.

    Cons

    The out of hours option isn't intuitive at all, it isn't clearly marked on what the times entered represent. Perhaps it would work well to have the option to have a miniature screen of it in the corner whilst working on other things to keep an eye on if a call comes in etc.

    Nathaniel C.
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Really solid cloud-based phone system

    Reviewed on 2018/05/29

    Pros

    Running our direct lines and shared lines from the same iPhone app is great. The recent addition of call recording has been a massive benefit. The team at CircleLoop have been good, they're always looking to make improvements to the application and are their customer service team are responsive.

    Cons

    They're all small niggles really.

    The text messaging system is a bit clunky and currently has no notifications enabled. Sometimes call transfer can be a little buggy. Incoming calls suffer from intermittent lag, with users phones ringing at different times.

    Rather than having a single 'contacts' tab, contacts are split into a users contacts and shared contacts, which means you have to search in both for a contact if you can't remember where they were saved.

    Showing 5 reviews of 8 Read all reviews

    CircleLoop FAQs

    Below are some frequently asked questions for CircleLoop.

    CircleLoop offers the following pricing plans:

    • Starting from: US$5,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Initial 7 day period is free followed by: Unlimited = £15 (+ VAT) per user, per month Pay as you go = £5 (+ VAT) per user, per month Extras include: International numbers from £5 per month + VAT Additional UK numbers £2 per month + VAT Port an existing number from £20 + VAT

    CircleLoop offers the following features:

    • Activity tracking
    • Application integration
    • Automatic notifications
    • Call activity tracking
    • Call logging
    • Call transfer
    • Collaboration tools
    • Computer telephony
    • Conferencing
    • Employee directory
    • Encryption
    • International calls
    • International numbers
    • Live activity feed
    • Mobile integration
    • Multi-channel communication
    • Multiple user accounts
    • Real time updates
    • Ring groups
    • SMS integration
    • Self-service
    • Shared contacts
    • Subscription services
    • UK numbers
    • Unified communications
    • Visual analytics
    • Voice mail
    • Web conferencing

    CircleLoop has the following typical customers:

    Small Business, Mid Size Business

    CircleLoop supports the following languages:

    English

    CircleLoop supports the following devices:

    Android, iPhone

    CircleLoop integrates with the following applications:

    Capsule, Capsule, FLG, Freshdesk, Help Scout, Nimble, Pipedrive, Xero, Zoho CRM, Zoho Desk

    CircleLoop offers the following support options:

    Phone Support, Online Support, Knowledge Base

    Related categories

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