CircleLoop
About CircleLoop
CircleLoop is a UK-based business VoIP provider that offers a cloud-based telephony system supported by desktop and mobile apps requiring no additional hardware. Flexible, contract-less pricing plans start with a PAYG rate of £5 per user per month (+ VAT), and include a choice of one UK number from a broad local, national and mobile selection. International numbers from over 80 countries can also be added, while unlimited outgoing calls to all UK landlines and many UK mobiles are included in plan. International calls to 170+ countries can also be made under a starting rate of 3p per minute, with the sending and receipt of SMS text messages also possible where needed from a CircleLoop mobile number.
Subscriptions also go on to include all subsequent system features that include live call transfer within team members, conferencing, out of hours call forwarding to another UK number, plus on-demand call recording (in beta). Personalized voicemail allows for greetings to be set, while voicemails themselves can be converted to text and sent to CircleLoop's live activity feed or an email address. Smart notifications ensure that preferences over call and activity alerting are configurable, with device syncing ensuring that usage across mobile or desktop platforms is kept up-to-date.
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- Industry: Design
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Slick and intuitive app across desktop and mobile
Reviewed on 2018/05/14
I've been a Circle Loop user for over a year now and I've seen it grow from a straightforward call...
I've been a Circle Loop user for over a year now and I've seen it grow from a straightforward call solution into something much greater. Using CL has enabled me to manage my calls through one easy to use streamlined interface. I'm excited to see what new features the app gains next.
Pros
As a contractor, I'm often in a situation where its important to share my number with clients. By using Circle Loop I can keep my primary phone number private whilst sharing my CL number with clients. As my company grows with different departments (Development, UX, etc) I can make new hires and allow them to use their private phone and install Circle Loop on their device. This allows them to keep a device they are familiar with and remove the need to use a separate company phone.
Cons
At the moment, there are few negatives for me. Circle Loop is competitively priced, has great customer support and a development team that is engaged with providing regular updates. If I had to choose one area that I would like to see improvement is the ability to manage conference calls, although I believe this is an upcoming feature in 2018.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best affordable Phone System for small businesses
Reviewed on 2021/09/09
I have a very good experience with CircleLoop. I use their service to run my business from home...
I have a very good experience with CircleLoop. I use their service to run my business from home with ease and comfort, it also has helped me to save a lot of money that other companies are taking with the same functionality.
Pros
It was easy to set up and run. I like the simpleness of their user interface, it is very easy to use. Their integration is the best, I was able to integrate it with my favorite CRM software.
Cons
Call routine rules setup is a little complex, and receiving SMS does not sends push notifications.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Affordable and easy to use VOIP service
Reviewed on 2025/02/24
I have used circleloop for several years both for myself and also on behalf of my clients (Via the...
I have used circleloop for several years both for myself and also on behalf of my clients (Via the Circleloop reseller program). I typically manage clients VOIP tenants via the Circleloop online dashboard.
Pros
I like how easy it is to set up, use and manage Circleloop and also how easy it is to add clients to it via my reseller account. Circleloop is also very affordable.
Cons
I wish there was a more comprehensive dashboard with more features when it comes to managing calls, redirections and so on. At the moment there are less features than other similar VOIP platforms.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good when it works
Reviewed on 2024/05/24
It is OK for the price, but its inconsistencies let it down.
It is OK for the price, but its inconsistencies let it down.
Pros
It is good when it works and is easy to call from FLG, straight to the clients through circleloop
Cons
The inconsistency of the calls not logging with FLG has been a factor and continues to be. Circle Loop also doesn't always connect calls and you have to redial a few times sometimes before it does.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great support and syste m
Reviewed on 2022/09/26
great product and team
great product and team
Pros
great support, accessible and multi platform
Cons
occassional call quality issues and drop outs but they are working on this
Reasons for Choosing CircleLoop
better pricing and functionsSwitched From
CloudTalkReasons for Switching to CircleLoop
better service and productCircleLoop FAQs
Below are some frequently asked questions for CircleLoop.Q. What type of pricing plans does CircleLoop offer?
CircleLoop offers the following pricing plans:
- Starting from: £5.00/month
- Pricing model: Subscription
- Free Trial: Available
Initial 7 day period is free followed by: Unlimited = £15 (+ VAT) per user, per month Pay as you go = £5 (+ VAT) per user, per month Extras include: International numbers from £5 per month + VAT Additional UK numbers £2 per month + VAT Port an existing number from £20 + VAT
Q. Who are the typical users of CircleLoop?
CircleLoop has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does CircleLoop support?
CircleLoop supports the following languages:
English
Q. Does CircleLoop support mobile devices?
CircleLoop supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does CircleLoop integrate with?
CircleLoop integrates with the following applications:
Capsule, Copper, Drift, FLG, Freshdesk, Gorgias, Help Scout, HubSpot CRM, Insightly, Intercom, Nimble, Pipedrive, Slack, Xero, Zapier, Zoho CRM, Zoho Desk
Q. What level of support does CircleLoop offer?
CircleLoop offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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VoIP Software
