Lexop

Removing Friction In Collections ™

4,8 /5 (12 reviews) Write a Review!

Lexop Overview

What is Lexop?

At Lexop, we believe customers should be valued at all times, even when they're late on their bills. Yet, the process of paying an outstanding bill remains complex, rigid, and outdated. Our customer-centric software-as-a-service helps world-class companies remove frictions from collections by offering the most flexible and self-service payment experience to their past-due customers. Lexop is leading a change within the collections industry and impacting the lives of tens of thousands of people every day.

Lexop Overview

Pricing

Starting from
US$0,00/month

Pricing options

Free Trial
Value for money

Lexop Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English, French

Lexop Reviews

Lexop Reviews

Overall rating
4,8
/
5
Excellent
9

Very good
3

Average
0

Poor
0

Terrible
0

Value for Money
4,8
Features
4,8
Ease of Use
4,6
Customer Support
4,9
100% recommended this app
Verified Reviewer

An invaluable litigation tool


Rachel D.

great product, especially in our field (real estate)

Quick access


Hai lan D.

pretty good, search tool is not user-friendly enough. The result doesn't come up.

save money and time; provide proof of delivery to tenants when there is dispute;


Maria S.

Love this software. User friendly and efficient.

Easy to notify legal procedures with proof of service and sharing of large files.


Najwa K.

This software is a genius software and Incredible Customer support!


Verified Reviewer
Industry: Legal Services
Company size: 11-50 Employees

An invaluable litigation tool

Used Daily for 1+ year
Reviewed on 2018/05/11
Review Source: Capterra

Pros

Lexop's no.1 attribute is that its core feature has worked without fail for me over the last year. It has also saved my clients expensive bailiff fees in cases where I was able to resort instead to electronic notification. Perhaps most importantly, their customer service and development team are always listening to our feedback and willing to implement new features that save time for busy practitioners.

Cons

My only minor gripe has been with the Outlook plugin. Although it works as described, it requires entering the password every so often. Instead, I use the website directly, which has worked flawlessly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Rachel D.
Industry: Real Estate
Company size: 2-10 Employees

great product, especially in our field (real estate)

Used Monthly for 1+ year
Reviewed on 2018/05/08
Review Source: Capterra

Quick access

Pros

Instead of using registered mail, which tenants often don't pick up, we use this in the renewal season and in the situation of non payment it is much easier to reach a tenant through this. People have access directly to their email with their phones, so the reply timeline is shorter. I love it! Also, the administration of the client database is great.

Cons

The ONLY negative thing I have to say is that when it comes time to follow up and look at the status of the email, it is often difficult to find. Also, when a client sends us a reply through Lexop we have no notification.

Response from Lexop

Hi Rachel,

We are pleased to hear that our solution can help you reach your tenants faster and improve your response rate. On the other hand, we're very sorry that you are having a hard time following up the statuses of your emails. For alert settings, you can modify them directly in your accounts page, during the activity process creation as well as after the fact from the details page. Beyond that, we would love to know more about how we can make the experience better for you.

Thank you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Hai lan D.
Industry: Capital Markets
Company size: 501-1 000 Employees

pretty good, search tool is not user-friendly enough. The result doesn't come up.

Used Daily for 1+ year
Reviewed on 2018/05/14
Review Source: Capterra

save money and time; provide proof of delivery to tenants when there is dispute;

Pros

faster, efficient on communicating with tenants, save time and money on preparation of hard copy of notices and on delivery, real-time report and follow-up on tenants' reply

Cons

searching feature is not very user friendly: when searching by unit #, either result doesn't come up or it gives result of other buildings which is distracting.

Response from Lexop

Hi Hain Lan,

thank you for submitting a review. We are happy that you like our solution! Regarding the search feature, It is something we are already working on improving in one of our next release. Thank you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Maria S.
Industry: Law Practice
Company size: 11-50 Employees

Love this software. User friendly and efficient.

Used Weekly for 1+ year
Reviewed on 2018/05/11
Review Source: Capterra

Easy to notify legal procedures with proof of service and sharing of large files.

Pros

It is very easy to use and convenient. Love the file sharing aspect since I often have tons of documents to send. I also appreciate that the person on the receiving end can download the documents easily (no passwords required) and can reply.

Cons

I do not like that when sharing documents, they sometimes don't send in the same order that I added them. A specific order is most often intentional.

Response from Lexop

Hi Maria,

thank you for your review. I think your comment regarding the documents ordering makes a lot of sense! I am making sure our team gets on this matter asap :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Najwa K.
Industry: Construction
Company size: 11-50 Employees

This software is a genius software and Incredible Customer support!

Used Weekly for 6-12 months
Reviewed on 2018/05/16
Review Source: Capterra

Pros

The best in this software is the fact that we do not need to go to the post office and waste time and money! Also, I have never had such an amazing customer service experience. They are always available, any time of the day, weekend etc. Quickly responds to our questions or requests and they care about our comments and feedbacks. They are always ready to improve and implement new ideas and suggestions and cares about our needs!
Everyone on the team is very knowledgeable and extremely professional!

Keep up the good work !

Cons

It's still fairly new and I think they need to adapt it a bit better ( AND I KNOW THEY WILL) to meet the needs of many business types and add some additional functionalities.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,7/10
Based on 12 user ratings
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Lexop Pricing

Lexop Pricing

Starting from
US$0,00/month
Free Trial
Value for money
Value for Money
4,8/5
Based on 12 user ratings
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Lexop Features

Lexop Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Calendar Management
Case Management
Client Management
Client Portal
Collaboration Tools
Contact Management
Document Management
Document Storage
Expense Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Task Management
Third Party Integration
Workflow Management
Features
4,8/5
Based on 12 user ratings
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Categories

Additional information for Lexop

Additional information for Lexop

Key features of Lexop

  • A/B Testing
  • Access control
  • Activity dashboard
  • Automated Scheduling
  • Automatic Notifications
  • Automatic Reminders
  • Collections Management
  • Communication management
  • Contact Management
  • Delivery tracking
  • Electronic Payments
  • Email integration
  • Email monitoring
  • Email tracking
  • File transfer
  • Microsoft Outlook integration
  • Partial Payments
  • Real time data
  • Real time monitoring
  • SSL security
  • Third party integration

Benefits

Clear benefits for both parties. For your company: reduce DSO and improve cash flow, increase self-cure collection rates, and improve customer experience and retention. For your customers: communication adapted to today’s preferences, 24/7 access to a self-service, mobile-friendly payment portal, and flexible payment agreement options.

Lexop FAQs

Lexop FAQs

Below are some frequently asked questions for Lexop.

Q. What type of pricing plans does Lexop offer?

Lexop offers the following pricing plans:

Starting from: US$0,00/month

Free Trial: Available

Q. What are the main features of Lexop?

Lexop offers the following features:

  • A/B Testing
  • Access control
  • Activity dashboard
  • Automated Scheduling
  • Automatic Notifications
  • Automatic Reminders
  • Collections Management
  • Communication management
  • Contact Management
  • Delivery tracking
  • Electronic Payments
  • Email integration
  • Email monitoring
  • Email tracking
  • File transfer
  • Microsoft Outlook integration
  • Partial Payments
  • Real time data
  • Real time monitoring
  • SSL security
  • Third party integration

Q. Who are the typical users of Lexop?

Lexop has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does Lexop support?

Lexop supports the following languages:

English, French

Q. What type of pricing plans does Lexop offer?

We do not have any information about what Lexop pricing plans

Q. Does Lexop support mobile devices?

We do not have any information about what devices Lexop supports

Q. What other apps does Lexop integrate with?

We do not have any information about what integrations Lexop has

Q. What level of support does Lexop offer?

Lexop offers the following support options:

Phone Support, Online Support, FAQs