SOAP Vault

SOAP Vault

Practice management software for massage therapists

4.6/5 (91 reviews)

SOAP Vault Overview

SOAP Vault is a practice management software which enables massage therapists, chiropractors and other chart users to create, store, and retrieve clinical notes as well as chart, book, and track patient treatments from any internet-enabled device. Designed to help users run every part of their practice, SOAP Vault supports SOAP charting, appointment scheduling, online booking, patient management, financial management, and more.

SOAP Vault’s charting tools allow users to tag, draw or type up their treatment documentation from any device. Machine learning predictive charting helps users tag and categorize notes automatically. SOAP Vault allows users to duplicate notes in order to streamline subsequent patient visits. With SOAP Vault’s color-coded scheduling calendar, users can track and manage appointments, with recurring and click-and-drag appointments.

Customizable intake forms allow users to create forms for any type of practice, and select which questions and sections should appear on the form. Users can also create their own special consent forms, which can be signed electronically by patients. SOAP Vault gives users centralized access to all patient related forms, notes and treatment receipts. Data import and export technology allows users to import and export patient data anytime.

Financial tracking functionality gives users accurate insight into clinic sales, revenue and tax information. Offering a separate analytics sections, SOAP Vault allows users to track the clinic’s KPIs, and utilize that insight for marketing, research and treatment planning purposes. SOAP Vault also supports call, email and text reminders as well as patient labeling, arrival tracking and birthday reminders.

Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United States

Supported Languages

English

SOAP Vault Reviews

Overall rating
4.6/5
96% positive reviews
60
Excellent
27
Very good
3
Average
1
Poor
0
Terrible
Janet elise L.

Amazing! I got this soap notes system for my massage therapy practice and haven't looked back!

Used Daily for 6-12 months
Reviewed on 2017/07/23
Review Source: Capterra

I have no need for an intense physical filing system, so far! And as my business grows and I add practitioners, it will be easier to provide tablets rather than store endless reams of paper!

Pros

The recently added ability to attach files has been a huge bonus, as my regulatory requires certain documents to be linked with EVERY clients chart note.

Being able to draw on images was probably one of my favourite updates as well.

I love how fast the responses are of the help centre as well. Great customer service. Keeping everything digital has been made almost flawless with SOAPvault!

Cons

The inability to create my own fields on my health intake forms is a little limiting, as regulatory bodies for healthcare professions differ in their requirements province to province. I have had to find creative work arounds for the combination of having public healthcare and private, while only having a field for private insurance information.

More importantly, while it's easy to track how much money I bring in overall, I can't use soapvault to track how much of each treatment was paid by insurance and how much was cash/debit/credit. I only have a 'treatment paid by' and 'cost of treatment' option for my invoice. After working as a medical office assistant, I've found I much prefer a more detailed method of invoicing/inputting payment types, so I have a record of payment and insurance billing in one place. The SOAPvault lack of options regarding payment/insurance billing makes it difficult if my clients need to submit their invoice with amounts already paid to a secondary/spousal insurance coverage plan. This impacts my business especially because to gain and retain clients I am set up for direct billing with insurance companies.

Response from SOAP Vault

Thanks for the feedback. Please let us know by sending an email to [email protected] for additional questions to be added to the initial intake. We add more questions regularly, which are off by default. We're working on a complete revamp to the financial tracking part of SOAP Vault which will resolve your concerns about tracking payments. I hope that the 0/5 stars for Customer Support was just a mistake :)

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Sarah A.

Overall this is a great online program for charting and scheduling with attentive customer service.

Used Daily for 2+ years
Reviewed on 2017/07/17
Review Source: Capterra

This programming offered the chance to switch to an easy paperless and all in one place online charting and scheduling improvement. It also makes reminders for clients who have not been seen in 3, 6 and 12 months easier and keeping track of client Birthdays. It has also made receipt issuing easier now that it is paperless and generated automatically by the program.

Pros

Great things about this program are

>Birthday Reminders
>3, 6 and 12 month reminders since you have seen a client
>Ease of use of the calendar
>Love that a "break" can now be added in which can also be used for personal appointment so as not to over lap if deciding to extend a schedule
>Dashboard is easy to use and navigate
>The addition of "Clinic Policy and Terms" was a huge improvement and makes a big difference in our practice for legality and CMTO standards
>Clinic Analytics is an interesting feature to have and gives some overview sight of the clinics business and client trends

Cons

My biggest disappointment is that there has still not been a change to the HST function in the accounting that I have mentioned to your team. Because you do not have the option to input the price amount along with HST the only choice is to pick a percentage for the HST and the program automatically rounds it up. As the price becomes inconvenient. I cannot use the entire financial side that is offered in this program. Instead, our receipts are issued for the price and it says "no HST" to get around this. I would still love to see a change made to this to have the option to input the prices manually to be able to make use of the financial portion offered in this program.

Response from SOAP Vault

Thanks for your feedback on the penny rounding dilemma, we're aware of it, we hope to solve it soon!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Stephanie D.

For the most part I like Soapvault, it's much easier for me to take soapnotes.

Used Daily for 1+ year
Reviewed on 2017/07/10
Review Source: Capterra

Less paperwork for me to fill out, saves time for me which is important. Clients provide more health information when they don't feel pressed for time, so I am able to provide better service for them and communication improves.

Pros

At one point I worked in multiple locations, so not having to carry around paperwork was nice.
Many clients appreciate being able to fill out the forms online, especially if they have complicated health problems that would take up time from their treatment if they filled it out in my office.
Hippa compliance was a must and this has that.

Cons

It's kind of bloated for the average therapist. I use different services for bookkeeping and fee proccessing, so it feels like I'm paying for things I will never use. I would like to use the online booking, however clients have no choice but to make accounts, which adds time and confusion to the process, and the steps to book online are more confusing than other online booking services, so I don't use that either. (for example, the color coded spots for morning and afternoon appointments is unnecessary). It would be nice if there was a less expensive choice for therapists who use Soapvault only for soapnotes.

Response from SOAP Vault

Thanks for the feedback and great ideas Stephanie! I'll pass them to the Product Team!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Katrina S.

Great system to use for the day to day running of my clinic

Used Daily for 1+ year
Reviewed on 2017/10/31
Review Source: Capterra

Everything.

Pros

It has everything I need and works great. The online booking system has saved me a huge amount of admin time and being able to have all of my notes for every client in one place with their treatment history and receipts that get sent out once completing soap notes is great. The way the notes are set out so that it is easy to see what areas of the body have had treatment and pain makes it great when dealing with a high turn over of clients. My time spent doing notes has halved using Soap Vault as being able to select areas on a body and add treatments ect and notes specific to the area make everything so simple. Also the customer service team are amazing - they are always very helpful and look into any issues as soon as they can (within 24 hours normally - I am in New Zealand so there is a huge time difference and this is a great response time for being international). The team are also always making improvements to the system and are happy to take on any feedback about things that may work better as a customer or new ideas).

Cons

It would be nice to have the ability to track memberships for each client. This isn't a big deal though but would be a nice addition.

Response from SOAP Vault

Thanks for the feedback, memberships are coming!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rochelle H.

Soap Vault allows me to easily manage my day while running a business. Love this!

Used Daily for 2+ years
Reviewed on 2017/07/10
Review Source: Capterra

It keeps my life organized as both a user and business owner!

Pros

A lot!
1) How user friendly this is.
2) Amazing customer support and "personalized" emails re: updates.
3) Clients absolutely LOVE the online booking!
4) The reminders for upcoming appointments via email and text are very beneficial.
5) I love that we can do email marketing.
6) I don't use the Add-Ons yet but am grateful to have that option.

Cons

The one thing - which is minor - is when on the mobile app and I'm setting my personal time, I don't like that I have to "scroll" to set the duration. I'd rather type in the time (mins., hours, etc.). It's just not as functional as I'd personally like as there is more room for error.

Response from SOAP Vault

Thanks for the feedback, I'll pass it along to our Product Team, good ideas!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

SOAP Vault Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Subscription
Value for money

$19/month

Optional extras: Text Messaging, File Storage, Call Reminders, Additional Practitioners.

SOAP Vault Features

  • Automated Scheduling
  • Automatic Notifications
  • Automatic Reminders
  • Calendar Management
  • Custom Forms
  • Reporting & Statistics

  • Activity Dashboard
  • Attendance Management
  • Billing & Invoicing
  • Class Scheduling
  • Client Portal
  • Credit Card Processing
  • Customer Database
  • Electronic Payments
  • Event Scheduling
  • POS
  • Recurring Billing
  • Registration Management
  • Time & Attendance Tracking
  • Website Integration

Additional information for SOAP Vault

Key features of SOAP Vault

  • Analytics & statistics
  • Appointment scheduling
  • Automated email appointment reminders
  • Automated phone call appointment reminders
  • Availability management
  • Booking management
  • Bulk send intake forms
  • Calendar sync with Google
  • Calendar sync with Outlook
  • Calendar sync with iCal
  • Categorization
  • Consent forms management
  • Custom intake forms
  • Customizable newsletter templates
  • Daily, weekly or monthly calendar view
  • Digital signature
  • Discount management
  • Drag-and-drop interface
  • Electronic signature
  • File upload storage
  • Financial tracking
  • HIPAA compliance
  • Health history
  • Hourly data backups
  • MailChimp integration
  • Mailing list management
  • Mobile friendly
  • Multiple treatment documentation entry options
  • Newsletter management via MailChimp
  • Patient arrival tracking
  • Patient assessment management
  • Patient birthday notifications
  • Patient data import/export
  • Patient labeling
  • Patient list
  • Patient management
  • Practice management
  • Practitioner invitations
  • Predictive charting using machine learning
  • Recurring appointments
  • Remote, multi-region replication
  • SOAP charting
  • SOAP note duplication
  • Sales information tracking
  • Service color-coding
  • Text message reminders
  • Treatment receipts

Benefits

  • SOAP Vault enables patients to check availability, then book appointments at any time, from any internet-enabled device.

  • Users can connect their appointment schedule to an external calendar, allowing them to view clinic appointments in Google Calendar, iCal, or Microsoft Outlook.

  • SOAP Vault is mobile-friendly and supports iOS and Android web apps, giving users the flexibility to chart on-the-go via a tablet or smartphone.

  • Security features including 256-bit encryption, hourly data backups, and access controls ensure sensitive data is managed safely and securely to maintain HIPAA compliance.

  • SOAP Vault supports email marketing integration with MailChimp, allowing users to create and share newsletters with their entire patient list.

  • SOAP Vault FAQs

    Below are some frequently asked questions for SOAP Vault.

    Q. What type of pricing plans does SOAP Vault offer?

    SOAP Vault offers the following pricing plans:

    Starting from: US$19,00/month

    Pricing model: Subscription

    Free Trial: Available

    $19/month

    Optional extras: Text Messaging, File Storage, Call Reminders, Additional Practitioners.

    Q. What are the main features of SOAP Vault?

    SOAP Vault offers the following features:

    • Analytics & statistics
    • Appointment scheduling
    • Automated email appointment reminders
    • Automated phone call appointment reminders
    • Availability management
    • Booking management
    • Bulk send intake forms
    • Calendar sync with Google
    • Calendar sync with Outlook
    • Calendar sync with iCal
    • Categorization
    • Consent forms management
    • Custom intake forms
    • Customizable newsletter templates
    • Daily, weekly or monthly calendar view
    • Digital signature
    • Discount management
    • Drag-and-drop interface
    • Electronic signature
    • File upload storage
    • Financial tracking
    • HIPAA compliance
    • Health history
    • Hourly data backups
    • MailChimp integration
    • Mailing list management
    • Mobile friendly
    • Multiple treatment documentation entry options
    • Newsletter management via MailChimp
    • Patient arrival tracking
    • Patient assessment management
    • Patient birthday notifications
    • Patient data import/export
    • Patient labeling
    • Patient list
    • Patient management
    • Practice management
    • Practitioner invitations
    • Predictive charting using machine learning
    • Recurring appointments
    • Remote, multi-region replication
    • SOAP charting
    • SOAP note duplication
    • Sales information tracking
    • Service color-coding
    • Text message reminders
    • Treatment receipts

    Q. Who are the typical users of SOAP Vault?

    SOAP Vault has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does SOAP Vault support?

    SOAP Vault supports the following languages:

    English

    Q. What type of pricing plans does SOAP Vault offer?

    SOAP Vault has the following pricing plans:

    Subscription

    Q. Does SOAP Vault support mobile devices?

    We do not have any information about what devices SOAP Vault supports

    Q. What other apps does SOAP Vault integrate with?

    SOAP Vault integrates with the following applications:

    Google Calendar, Mailchimp, Microsoft Outlook

    Q. What level of support does SOAP Vault offer?

    SOAP Vault offers the following support options:

    Knowledge Base, Online Support, Phone Support