The Flybook

Web-based booking software for activity and tour businesses

About The Flybook

The Flybook is a flexible, cloud-based software solution designed to meet the needs of the activity industry and businesses requiring reservation and marketing support. Adventure parks, ziplines, tour and rental companies, bike rental companies and lodging providers are able to manage multiple locations, while fine-tuning and customizing the various platform features to meet the needs of their business. Companies can accept online reservations from customers via a booking widget embedded on their website, as well as provide a mobile-friendly dashboard for guests to manage groups and collect party payments. Staff can also create reservations, allocate staff and manage resources with drag-and-drop scheduling, a customizable calendar and real time availability indicators. Lodging bookings can be taken based on flexible pricing options, alongside dedicated features for managing a "virtual lineup" of rental equipment where inventories can be optimized and handled efficiently to prevent overbookings etc.

An integrated Point of Sale (POS) system provides customizable product logic, product categories and detail descriptions with barcode scanning compatibility. Gateway processing of payments is handled via Authorize.net, with POS data all linked back to The Flybook's reporting capabilities for monitoring inventory levels and sales performance etc. Additional core features also cover email marketing and the ability to connect the client contact database to MailChimp accounts, enabling reminders and template-based gift certificates carrying discount offer redemption codes to be sent out. Membership functionality also supports the provision of rewards programs and access to the purchase of special passes, while smartwaivers capture guest signings quickly and intelligently and a special kiosk mode facilitates self-service smart ticketing while customers wait.

Key benefits of The Flybook

  • The Flybook is an online activity and tour operator booking platform that supports a range of leisure businesses with online reservation taking, ticketing, equipment rentals, lodging bookings and Point of Sale (POS) integration with secured payment processing via Authorize.net
  • Calendar-based scheduling utilizes drag and drop editing to place bookings and allocate resources, while availability indicators and sticky notes draw attention to important, flagged up information.
  • Email marketing tools allow pre-populated "thank you" and "welcome" messages to be sent to client contacts from MailChimp account lists, along with templated gift certificates presenting redemption codes for claiming predefined discount amounts.
  • Smartwaivers allow guests who have pre-booked by phone or online to submit signed digital waivers that are automatically attached to corresponding reservations, streamlining the check-in process.
  • Self-service kiosk support enables ticket sales and waiver signings onsite, and a multi-location "SmartTickets" feature enables ticket printing to customizable designs, ticket rationing and the intelligent tracking of ticketing trend data.
  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United States

    Supported Languages

    English

    Images

    Extensive reporting options include chart visualizations showing end of day, accounting and marketing performance with the ability to download and print spreadsheets
    Administer equipment rentals from a centralized activity dashboard, with access to tools for inventory management, calendar-based reservation placing, package creation and sending out customer communications
    Fully configurable lodging features include the taking of online bookings around flexible, calendar-based pricing options, alongside upselling tools and housekeeping reports
    An integrated Point of Sale (POS) system enables the processing of secured online payments via the Authorize.net gateway, full product logic configurations and accounting reporting on inventory, sales etc
    A fully customizable, static scheduling calendar can be edited and populated using drag and drop changes, while displaying real-time availability updates for inventory, staffing and resources etc
    Aside from customizing colors and the displayed data, sticky notes can also be attached to the calendar to highlight important reservation details
    A mobile-friendly online reservation widget helps to maximize conversion rates, while The Flybook also provides guests with optimized dashboards managing large groups and collecting payments
    The Flybook SmartTicket product includes ticketing intelligence tools, tracking reservation and ticket data to present actionable information and performance trends
    Members can enjoy additional privileges and functionalities including incentivized rewards programs, plus special multi-visit or annual passes
    The Flybook has its own dedicated kiosk interface for use on public-facing kiosk stations, iPads or Android tablets that gives faster, more convenient self-service access to ticket buying and waiver signing
    A range of marketing features include email integration with MailChimp and the use of pre-styled gift certificate email templates carrying uniquely generated redemption codes offering custom discount amounts
    View 12 more
    The Flybook video The Flybook video The Flybook screenshot: Extensive reporting options include chart visualizations showing end of day, accounting and marketing performance with the ability to download and print spreadsheets The Flybook screenshot: Administer equipment rentals from a centralized activity dashboard, with access to tools for inventory management, calendar-based reservation placing, package creation and sending out customer communications The Flybook screenshot: Fully configurable lodging features include the taking of online bookings around flexible, calendar-based pricing options, alongside upselling tools and housekeeping reports The Flybook screenshot: An integrated Point of Sale (POS) system enables the processing of secured online payments via the Authorize.net gateway, full product logic configurations and accounting reporting on inventory, sales etc The Flybook screenshot: A fully customizable, static scheduling calendar can be edited and populated using drag and drop changes, while displaying real-time availability updates for inventory, staffing and resources etc The Flybook screenshot: Aside from customizing colors and the displayed data, sticky notes can also be attached to the calendar to highlight important reservation details The Flybook screenshot: A mobile-friendly online reservation widget helps to maximize conversion rates, while The Flybook also provides guests with optimized dashboards managing large groups and collecting payments The Flybook screenshot: The Flybook SmartTicket product includes ticketing intelligence tools, tracking reservation and ticket data to present actionable information and performance trends The Flybook screenshot: Members can enjoy additional privileges and functionalities including incentivized rewards programs, plus special multi-visit or annual passes The Flybook screenshot: The Flybook has its own dedicated kiosk interface for use on public-facing kiosk stations, iPads or Android tablets that gives faster, more convenient self-service access to ticket buying and waiver signing The Flybook screenshot: A range of marketing features include email integration with MailChimp and the use of pre-styled gift certificate email templates carrying uniquely generated redemption codes offering custom discount amounts

    Features

    Total features of The Flybook: 66

    • Accounting Integration
    • Activities Booking
    • Activity Dashboard
    • Applications Management
    • Auto / Boat Rental
    • Availability Indicator
    • Barcode / Ticket Scanning
    • Booking Management
    • Booking Notes
    • CRM
    • Calendar Management
    • Calendar Sync
    • Central Reservation System
    • Check Processing
    • Customer Support
    • Customizable Categories
    • Customizable Templates
    • Data Import/Export
    • Discount Management
    • Drag & Drop
    • Electronic Payments
    • Email Invitations & Reminders
    • Email Management
    • Email Marketing
    • Email Templates
    • Equipment Rental Software
    • Event Ticketing
    • GDS/OTA Integration
    • Gift Card Management
    • Group Reservations
    • Incentive Management
    • Inventory Management
    • Itinerary Creation
    • Job Scheduling
    • Member Accounts
    • Mobile Access
    • Multi-Channel Marketing
    • Multi-Location
    • Online Booking
    • Package Creation
    • Partner Portal
    • Payment Processing
    • Point of Sale (POS)
    • Pricing Management
    • Product Catalog
    • Promotions Management
    • Quotes/Estimates
    • Rate Management
    • Real-time Updates
    • Recurring Rentals
    • Reminders
    • Reporting & Statistics
    • Reservations Management
    • Resource Management
    • Rewards Management
    • Room Booking
    • Sales Management
    • Sales Reports
    • Scheduling
    • Search/Filter
    • Short / Long Term Rental
    • Support Ticket Management
    • Third Party Booking
    • To-Do List
    • Vendor Management
    • Website Management

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    Reviews

    Overall rating

    4,7 /5
    (47)
    Value for Money
    4,7/5
    Features
    4,4/5
    Ease of Use
    4,2/5
    Customer Support
    4,8/5

    Already have The Flybook?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 47
    Mike D.
    Overall rating
    • Industry: Recreational Facilities & Services
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Flybook for a high volume rental, lesson and tour operation

    Reviewed on 2019/12/06

    After using 2 other reservation programs we switched to Flybook. They had initially reached out to...

    After using 2 other reservation programs we switched to Flybook. They had initially reached out to us and we opted not to go with them. But when they followed up less than a year later, they had taken the feedback that I provided and made changes to the program which made it perfect for our use. I really appreciated their willingness to change and constantly improve the program which gave me the confidence that I could use this program going forward without it going stale or getting outdated.

    Pros

    I like Flybook's diversity and complexity of features. The customization abilities of the program allows us to use the program to best suit the variety of needs within all of our departments. The biggest positive we see from Flybook over other reservation software is the rental component which allows for a lot of customization and gives us the ability to maximize each vessel in our fleet without overbooking us at key times.

    Cons

    The software does take some getting used to on the back end. I'd say it has more of PC feel compared to using a MAC. It is more process based rather than intuitive flow through the program.

    The other component that I think could use improvement is on the visual side of things that get sent to customers. It would be great to see a more visually appealing booking window and confirmation e-mails etc.

    Response from The Flybook

    Thanks for the review, Mike! We really appreciate your partnership. Stay tuned on the email updates - we'll be in touch as we look to improve that area! Megan

    Camille F.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Flybook has been a great tool in our office

    Reviewed on 2017/08/14

    Pros

    The features we enjoy the most are the automated charges, integration with SmartWaiver, and the note reminders. It is so nice to be able to leave reminders for other users and have important notes pop up when they need to. Integration with SmartWaiver has greatly reduced our paper use and has cut down on our sign-in process when we can easily see who has already signed their waiver. Being able to preset deposits and automate balance collection has greatly reduced our administrative burden. It is not quite as flexible as we would like it to be but it's a great start!

    With a bit of an unusual business structure we have found that some of the features offered by Flybook just don't quite work the way we need them to which has caused a few headaches on our end (ie: lodging module, client questions etc). That said, the staff at Flybook have been willing to explore our needs and work with us to find solutions (where possible). They are easy to work with and respond quickly which is a huge plus! All things considered, Flybook has been a great fit for us and we look forward to seeing how they grow and develop in the years to come.

    Cons

    The client database needs an automated "merge duplicate" function as we seem to have accumulated more duplicates than can be reasonably managed manually.

    We would like to see a little more flexibility in generating reports ie: which fields to include etc. We would also see a little more flexibility in the client questions. It's a great feature but we'd like to be able to use the same parameters for lodging/rentals as is set for activities.

    At the moment, any item with an autocollect rule will cause the entire reservation balance to be autocollected (not just the balance due on that item). It would be greatly helpful if individual reservation items responded to the rules that are preset to them.

    Earl W.
    Overall rating
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    It's OK, this is our second year with the system and we are constantly fielding complaints

    Reviewed on 2017/06/30

    some rental management, and some ability for clients to make reservations online. Overall the...

    some rental management, and some ability for clients to make reservations online. Overall the number of phone calls on the system front end is not helping us like we had hoped it would.

    Pros

    Looks are OK, Pictures are to big. Kind of allows us to keep track of rentals.customer service is always prompt with responses.

    Cons

    Pictures are to big and require scrolling to sign up on the front end. System does not auto save when a client continues to payment. They have to hit save first, None of them do so we have to call them all the time. Big waste of time.sometimes bikes are available. They are on the back end! not of the front. Customers struggle all the time. Call us to make reservations, More waste of time.NOT SECURE SERVER!!! Can't swipe cards with walk ins. Information is all over the place for rentals and activities. To many clicks to find stuff. Staff hates it. Cant change the bike on front end when making reservation, Add Rental goes to the same bike. Log in does not stay logged in. Always have to re log in. Waste of time. Lots of useless information on the dashboard that you can't click to make it useful. To many clicks to make a backend reservation. Stuff we don't use still is there. It should be pick a bike to click the dates and boom reservation.

    Response from The Flybook

    Hi Earl,
    We really appreciate the candid feedback and take it very seriously. i think there are a few things we can help you with right away that are mentioned here, and a few ideas here we'd like to consider how to solve for you. We definitely do have a secure server. We have appreciated your business and hope to make things better for you and your staff! You'll hear from us shortly.

    Annemarie K.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    The Best Option for Multi-day Tours, Single Day Tours, and Rentals in one solution

    Reviewed on 2017/06/28

    Pros

    Our company has searched high and low for a software solution to managing out product inventory across multi-day tours, single-day tours, and bike rentals. Each of those three types of products has huge variation that also needs to be managed. The Flybook is the only software solution that has come close to working for the complexity of our business. We are happy to have the capacity to book customers online and manage our true inventory on the back end. We have a great working relationship with the team at the Flybook and they have been very receptive to feedback and relatively quick to implement changes to help solve our problems. Their customer service team is excellent.

    Cons

    We have watched the software improve dramatically, but there are some limitations in how effectively we are able to use it. It's not easy to extract data from the system for whatever reason, reporting, printing documents with customer booking information, or printing documents with information about a trip (start and end time, pick-up time, customer names, etc). Though some improvements have been made here, it is still a difficult point for us.

    Response from The Flybook

    Thanks for your review, Annmarie. Getting AOAs feedback has been invaluable for us. We have some more advancements coming in reporting we'll keep you posted on!

    Amariah D.
    Overall rating
    • Industry: Entertainment
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Reservation System

    Reviewed on 2017/04/11

    Overall, I LOVE the Flybook reservation system. My staff were all able to learn it quickly, once I...

    Overall, I LOVE the Flybook reservation system. My staff were all able to learn it quickly, once I got up to speed with creating new items and settings I was able to do that quickly and easily. The team at the Flybook is always working hard to improve the system and come up with solutions for whatever challenges we bring them. The system is extremely versatile and is able to work well with many different type of promotions that your business may want to run. The Flybook team is extremely receptive to feedback and requests. The one and only thing I don't love is that when you call the technical support phone line literately no one ever answers the phone. However, in the same breath, they are very responsive to emails and resolve issues very quickly. Sometimes you just want to be able to pick up the phone and get a quick answer for smaller things that may come up with out emailing to open a support ticket. This one small annoyance is far outweighed by the many benefits the Flybook offers. I would whole-heartedly recommend this system to anyone looking for a comprehensive reservation system for their business.

    Pros

    Easy to train staff to use the software, versatile, company very open to feedback, always updating and improving.

    Cons

    Phone support

    Response from The Flybook

    We really appreciate your review, Amariah! It's been great getting to know you and work with you and the team at Treeumph! Thanks for the feedback on the phone calls (you know you can always call me, too!). Look forward to more brainstorming and development with you!

    Showing 5 reviews of 47 Read all reviews

    The Flybook FAQs

    Below are some frequently asked questions for The Flybook.

    The Flybook offers the following pricing plans:

    • Starting from:
    • Free Trial: Available

    Schedule a demo of The Flybook to receive full pricing information.

    We do not have any information about The Flybook features

    The Flybook has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    The Flybook supports the following languages:

    English

    The Flybook supports the following devices:

    The Flybook integrates with the following applications:

    Authorize.Net, Constant Contact, Google Calendar, HubSpot CRM, Mailchimp, Salesforce Sales Cloud, Slack, Stripe

    The Flybook offers the following support options:

    Email/Help Desk, Phone Support, Chat

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