Anthill

Anthill

Customer process management & CRM

4.9/5 (14 reviews)

Anthill Overview

Anthill is a customer process management solution that enables organizations to organize employee and customer interactions into workflow streams across teams, channels and locations. The customizable CRM platform helps manage even the most complex sales cycles, helping sales, admin and support teams stay on the same page in order to provide a seamless customer experience.

Anthill’s CRM tool helps automate sales by allowing different teams to tailor their pipelines and track all relevant customer activity. Users can keep up-to-date with visibility on all customer contact with progress notes in one place to improve internal communication across the organization. Users are able to automate customer reminders (email or SMS) at each stage of the customer journey, monitor customer satisfaction with health statuses, track team performance, and view a full customer history for each contact.

Users can combine different visualizers and datasets to build 360° personalized dashboards for every team and view real-time data on customer information, to team performance, with a click. The drilldown feature shows various perspectives and lets users access the full customer history for each record behind a chart. Data filtering options allow users to filter by date, user, location, and more, and then export to a CSV file for further processing or external integrations.

Custom workflows help outline procedures for staff to follow and provide consistency across channels, teams and locations. Users can allocate tasks to departments and monitor their progress in order to spot when a task has been left uncompleted, and take action. Anthill’s tools for marketing automation allow users to send targeted marketing campaigns including trigger-based emails and SMS messages throughout the entire customer lifestyle. Additional features include a no-code email builder, customer surveys, and integration with Google Analytics for key metrics and performance tracking.

Pricing

Starting from
£55,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Anthill Reviews

Overall rating
4.9/5
100% positive reviews
13
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
Mark G.

A welcome breath of fresh air

Used Daily for 2+ years
Reviewed on 2018/01/19
Review Source: Capterra

A platform for growth that enables me to be confident in developing and refining business improvements.
The software's flexibility combined with the unparalleled support received from the team is unique.

CRM is not something that can fully describe the platforms capabilities, able to cope with both the volume of usage and the need for specific requirements in their stride.

Pros

The platform has become a firm favorite of our 600+ users. Used across the whole business to enable us to deliver exceptional service and maximise sales.
Through the platform and its integration with several other parts of our business we have been able to unify the user experience, drive a single customer view and implement and manage process change with confidence.
The platform has driven sales through process management , helping our users to deliver the experience we expect. This visibility to the management teams of the sales and operational processes has been a key factor in our growth whilst improving service levels.

The support delivered by the team is exceptional maintaining the platforms high availability whilst treating every request we throw at them as an opportunity to prove that they excel at what they do.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Adam W.

A CRM software that feels intuitively designed for the user

Used Daily for 6-12 months
Reviewed on 2019/01/15
Review Source: Capterra

Before Anthill we were using many excel spreadsheets to track our client journeys with our business. It was laboursome and tiresome entering and reentering data all the time. Anthill has provided a sleek and efficient way to ensure all our clients receive the best service from their initial inquiry through to completion. Additionally being able to track the source of the inquiry has meant we can focus our marketing and budgeting effectively. The whole team at Anthill care about making their product work for you and your business and will go beyond to ensure you are using Anthill to its full capability.

Pros

The cleanliness of the appearance and usability of Anthill meant that it was easy to introduce the whole team to the software from day one. With the ability to create workflows that reflected and tracked our processes we have ensured that our clients receive optimum service from us from starting their project, keeping payments aligned throughout, and through to any remedials or issues meaning we can offer the best in aftersales care too. The integration with our website also gives a seamless appeal to our company for clients.

Cons

Nothing. It takes a little time to use the software to really iron out the requirements but CSR and the team have never said 'no' to us. They will always aim to find you a way to make Anthill work for you.

Response from Anthill

Thank you so much for your fantastic review Adam. Really appreciate it :-)

It has been great working with you and the team and look forward to seeing Bathroom Eleven prosper even more...

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Duncan B.

Feedback

Used Daily for 2+ years
Reviewed on 2018/08/07
Review Source: Capterra

Organic Insurance has now been using Anthill for over 6.5 years and quite simply we would be lost without it. Financial services, specifically the insurance sector, has many levels of process, compliance and third party sites. Anthill, through Rep and his teams knowledge of the product, has been tailor made to our individual business requirements. This has been adapted many times since we started as we have grown and developed. There would be no hesitation regarding recommending the product regardless of the business activity.

Pros

The ease of navigation and customer support

Cons

I cannot find a con, however phone and account software integration are on the way, which is something that Anthill recognised before we brought it to their attention

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Lisa H.

Totally transformed our business!

Used Daily for 2+ years
Reviewed on 2018/06/06
Review Source: Capterra

Enables us to work together much more accurately and effectively.

Pros

The beauty of this platform is that it can be customised to completely suit your own business requirements. We particularly benefit from the reporting side which has proved to be invaluable.

Our customer experience has been heightened by the fact that the whole team at Anthill are on hand to sort any problems quickly and effectively, ensuring very little or no business interruption whatsoever.

Cons

We really don't have anything other than praise for this software, it really has enabled our team to work together more effectively and productively.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Joe R.

Much more than a CRM

Used Daily for 2+ years
Reviewed on 2018/01/27
Review Source: Capterra

Enabled us to track our customer experience much more efficiently and dramatically improved our ability monitor the accounts process with ongoing sales and projects.

Pros

Fantastic user friendly interface. Information is clear and accessible with an infinite capacity for customisation to suit the needs of any business.

The team did everything possible to understand and deliver a system to suit our requirements and have since offered complete support to maintain it.

Cons

Would like to run even more through it. Would be great to use as till system rather than linking to third party software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Anthill Pricing

Starting from
£55,00/month
Pricing options
Free Trial
Subscription
Value for money

Single Site: £55 per user, per month (billed monthly) or £50 per user, per month (billed annually)
5 - 10 Users

Multi Site: £50 per user, per month (billed monthly) or £45 per user, per month (billed annually)
11 - 31 Users

Enterprise: contact Anthill
31 to unlimited users

Anthill Features

  • Data Import/Export

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Anthill

Key features of Anthill

  • 360° personalized dashboards
  • Call logging
  • Custom processes for customer interactions
  • Custom workflows
  • Customer support
  • Data filters
  • Export
  • Full customer history
  • Get feedback with customer surveys
  • Interaction tracking
  • Key metrics and performance tracking
  • List management
  • Marketing automation
  • Quotes / proposals
  • Sales pipeline management
  • Send personalized emails and SMS messages
  • Set triggers and automate repetitive tasks
  • Tailored CRM
  • Track team performance with sales pipelines

Benefits

  • Manage unique sales cycles and stay on the same page with a tailored sales pipeline for sales, admin and support teams to ensure a seamless customer experience for every customer.

  • Anthill's live, customizable dashboards can be created for every team to provide them with the real-time information they need, including features for data filtering and export for further processing.

  • Save time and reduce errors by creating custom processes for all types of customer interactions, and execute tasks consistently with defined workflows for each department.

  • Attract, convert and retain customers by sending targeted marketing campaigns throughout the entire customer lifecycle, and set up segments and triggers to automatically send out personalized emails and SMS messages to customers at the perfect time.

  • Gain operational control and instant visibility with Anthill by organizing customer actions into workflow streams with key metrics and performance tracking to help make improvements.

  • Anthill FAQs

    Below are some frequently asked questions for Anthill.

    Q. What type of pricing plans does Anthill offer?

    Anthill offers the following pricing plans:

    Starting from: £55,00/month

    Pricing model: Subscription

    Free Trial: Available

    Single Site: £55 per user, per month (billed monthly) or £50 per user, per month (billed annually)
    5 - 10 Users

    Multi Site: £50 per user, per month (billed monthly) or £45 per user, per month (billed annually)
    11 - 31 Users

    Enterprise: contact Anthill
    31 to unlimited users

    Q. What are the main features of Anthill?

    Anthill offers the following features:

    • 360° personalized dashboards
    • Call logging
    • Custom processes for customer interactions
    • Custom workflows
    • Customer support
    • Data filters
    • Export
    • Full customer history
    • Get feedback with customer surveys
    • Interaction tracking
    • Key metrics and performance tracking
    • List management
    • Marketing automation
    • Quotes / proposals
    • Sales pipeline management
    • Send personalized emails and SMS messages
    • Set triggers and automate repetitive tasks
    • Tailored CRM
    • Track team performance with sales pipelines

    Q. Who are the typical users of Anthill?

    Anthill has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Anthill support?

    Anthill supports the following languages:

    English

    Q. What type of pricing plans does Anthill offer?

    Anthill has the following pricing plans:

    Subscription

    Q. Does Anthill support mobile devices?

    We do not have any information about what devices Anthill supports

    Q. What other apps does Anthill integrate with?

    Anthill integrates with the following applications:

    Campaign Monitor, Google Analytics, Sage | Accounting, SendGrid, Unbounce, Wordpress, Xero, Zapier

    Q. What level of support does Anthill offer?

    Anthill offers the following support options:

    FAQs, Online Support, Phone Support