Dialing Innovations Call Center Application Suite
Dialing Innovations Call Center Application Suite
About Dialing Innovations Call Center Application Suite
Dialing Innovations’ Call Centre Application is a hosted predictive dialer and automated outbound calling tool for call centers. The cloud-based tool is designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, lead cost tracking, and more.
The predictive dialer feature within Call Centre Application enables call center agents to manage their calls and ensure that all outbound calls are connected to real people, by filtering out busy signals, automated answering machines, or fax machines. The predictive dialer uses algorithms to predict call answer times and agent availability, and adjusts the dialing rate accordingly in order to match as many agents with active calls as possible. Unanswered or unsuccessful calls are discarded by the predictive dialer with the aim of saving time for the agents. The Call Centre Application predictive dialer also analyzes both answered and unanswered calls and automates the process of deciding if agent intervention is needed, and automatically assigns them based on availability.
The system can be customized with features such as a pre-recorded message when the dialer reaches an answering machine, and the setup of any-agent or agent-specific callbacks. Specific numbers can be blacklisted so that the predictive dialer avoids them entirely. Other features include caller ID customization, IVR, call transfer management, campaign management, call recording and monitoring, and more. Call Centre Application also facilitates the monitoring of call center performance with customizable reporting on metrics such as lead cost, carrier errors, recent sales, agent performance, server performance, and more.
Key benefits of Dialing Innovations Call Center Application Suite
Images
Not sure about Dialing Innovations Call Center Application Suite?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
iPlum
Call Center Studio
LeadDesk
Bright Pattern
Reviews
Already have Dialing Innovations Call Center Application Suite?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Telecommunications
- Used for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
DI provides personal, high-level service.
Reviewed on 2018/03/08
Pros
Feature rich, combining the best call center software features from all the competition. Incredibly stable.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great system! Saved my business money.
Reviewed on 2019/05/01
We have benefited not only be reducing costs through canceling our traditional phone service but...
We have benefited not only be reducing costs through canceling our traditional phone service but also greater productivity. Employees no longer waste time answering the phone for sales or robo calls and customers calls get routed to the appropriate person which reduces employee time spent on the phone.
Pros
Great price for a quality service. Easy to set up and manage. I have had no issues with service. I have reached out to tech support when wanting to make changes to the system and they were helpful!
Cons
Nothing so far has been negative. I really have liked everything.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Dialing Innovations
Reviewed on 2019/04/24
We have 30 of these systems, and i i probably have to call once a month for support for all...
We have 30 of these systems, and i i probably have to call once a month for support for all locations.
Pros
Its a cheap alternative to a big phone bill.
Cons
When you call in the phone system often doesn't ring. It just goes strait to the automatic attendant.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A good Dialer System
Reviewed on 2019/03/14
Over the years they've become a very stable dialer system. Would recommend for most businesses.
Over the years they've become a very stable dialer system. Would recommend for most businesses.
Pros
Able to add just about any feature necessary. They don't have downtime that often. Pretty easy to use for the most part. They don't charge for minutes which is great.
Cons
Not the best customer service. Adding new features is not cheap.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The software is excellent and very reliable.
Reviewed on 2018/02/28
Productivity, profit increase, workflow efficiency, ease of system management.
Productivity, profit increase, workflow efficiency, ease of system management.
Pros
The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow. We have the ability to view the results/data for the campaigns throughout the day.
Cons
The software looks intimidating with all of the screens, but it is easy to get used to and there are training videos on the website.
Dialing Innovations Call Center Application Suite FAQs
Below are some frequently asked questions for Dialing Innovations Call Center Application Suite.Q. What type of pricing plans does Dialing Innovations Call Center Application Suite offer?
Dialing Innovations Call Center Application Suite offers the following pricing plans:
- Starting from: US$10.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Contact Dialing Innovations for pricing information.
Q. Who are the typical users of Dialing Innovations Call Center Application Suite?
Dialing Innovations Call Center Application Suite has the following typical customers:
2–10, 11–50, 51–200, 201–500
Q. What languages does Dialing Innovations Call Center Application Suite support?
Dialing Innovations Call Center Application Suite supports the following languages:
English
Q. Does Dialing Innovations Call Center Application Suite support mobile devices?
Dialing Innovations Call Center Application Suite supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Dialing Innovations Call Center Application Suite integrate with?
We do not have any information about what integrations Dialing Innovations Call Center Application Suite has
Q. What level of support does Dialing Innovations Call Center Application Suite offer?
Dialing Innovations Call Center Application Suite offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Dialing Innovations Call Center Application Suite.
Call Centre Software
