Koomi POS

Koomi POS

iPad POS for quick-serve, takeaway & on-the-go customers

4.4/5 (44 reviews)

Koomi POS Overview

Koomi POS is a point of sale solution for quick-service and takeaway restaurants which features fully-integrated ordering apps for takeaway and delivery, plus offline access. Koomi POS helps users streamline restaurant operations in the front, in the kitchen, and in the office with a range of features including counter registers, receipt management, rover apps for lineups, sales reports, and more. With applications for food trucks, bakeries, bars, pizzerias, ice cream parlours, franchises, salad bars, and more, Koomi POS supports efficient, quick-service order management.

The Koomi kitchen display ensures orders are received immediately and allows kitchen staff to manage and organize incoming mobile and in-store orders. The Koomi rover display enables users to take orders in lineups and process them directly to the kitchen. Koomi enables users to modify orders as well as print or email receipts and print sales reports. Users can also build their own branded mobile app from which to receive prepaid takeaway orders. Koomi accepts all card types for convenient online payment.

Koomi enables users to track and manage kitchen orders and completed items. Users can close tickets by swiping them off the screen, rearrange tickets by dragging, or even re-open completed tickets. Koomi alerts users to new tickets and allows them to customize how their tickets are printed. Koomi’s admin panel gives users real-time insight into their sales and metrics, and allows users to view and export sales reports for further analysis. The admin panel also enables users to manage menus, items and discounts, and set tax rates and exceptions.

Pricing

Starting from
US$69,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English, French

Koomi POS Reviews

Overall rating
4.4/5
89% positive reviews
27
Excellent
12
Very good
1
Average
2
Poor
2
Terrible
Maori M.

Great Experience

Used Daily for 1-5 months
Reviewed on 2019/08/26
Review Source: Capterra

This POS allowed us to centralize all the information in put it all in a cloud that is accessible from many devices. This has allowed our company to work more effectively and improve the customer experience by reducing the processing time of the orders. Would highly recommend!

Pros

Very user friendly, easy to install and set up. Our employees understand how to use it very easily and emphasize that it reduced the line up time we had with our previous system. It looks very sleek because it is just an iPad and paying terminals, which allows to have more counter-top space. The customer service is very personalized, always willing to develop to help our needs. In addition, the reports are all online and we can manage all of our restaurant locations under one dashboard.

Cons

no cons so far. Every challenge we had was right away addressed by their customer service and we managed to find solutions that were tailored to our needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Darren J.

Solid way to run your cafe business !

Used Daily for 1+ year
Reviewed on 2019/06/17
Review Source: Capterra

Pros

Working with Koomi was one of the most important decisions we could have ever made for our cafe. Their software is so easy to use and it is so customizable. It's a breeze in rushes and new staff catch on in minutes. Seriously. Working the till/POS has never been so fast in serving customers quickly and accurately, and Koomi is the difference. Their support team is the best I've ever seen and highly recommend them.

Cons

Nothing much, actually. It's been such a positive experience from the start.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Martin R.

Koomi is speeding you to market!

Used Daily for 1+ year
Reviewed on 2019/01/23
Review Source: Capterra

Koomi app is one of our key partners! Koomi's team is right over the phone with me as soon as I need it. We are always welcome to share ideas, to report observation on little details to push further (development) and even to ask for features to come!

It just make my business management such easy and fun, day-after-day!

Pros

Koomi is a must to have for a quick and efficient business operation set up (a coffee shop is mine).

This app is easy to understand for a business manager and such a user friendly tool for employe's training. You can create a menu in few minutes... Adding new items (live at work) or launching quick promo right before the opening hours (from home) and composing options groups on items are cool and simple features you just want.

I also love the charts (sale/hour) that make me feel the beat of my business when I'm away of the shop!

Cons

No major cons for me. Manage the way you share the wifi on spot and you'll get a better feed/response on the network for your Koomi!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Shannon W.

Palm Lane Review

Used Daily for 1+ year
Reviewed on 2018/11/18
Review Source: Capterra

Koomi has been a really, really great tool for Palm Lane. We love how straightforward it is to train staff on. I can't wait to see how we both can grow to better streamline processes in the future.

Pros

It's super simple to teach, easy to use and straightforward. Having the iPad setup is a simple tool for our business to use. I also love the app integration and hope that as our business grows, the Koomi Palm Lane app will become the most used app for guest's to use.

Cons

I do have a few wishlist items: the ability to "out of stock" items via the app directly, breaking down menu screens so that if we click on a salad it then leads to Protein Options, Salad Dressing Options, etc. (currently it's one giant list that you scroll through), for the Dine-In option via the App, the ability for the guest to choose a table number, some more analytics at the end of the day (better breakdown of "for here" or "to go" processed orders rather than scrolling through the master report).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Annie N.

Great app for us (ice cream shop)

Used Daily for 1+ year
Reviewed on 2018/09/13
Review Source: Capterra

Pros

It's super easy and simple to use. All my employees find it user friendly.

Cons

Two things would be easier:
1) It would help a lot to have different colors for the different groups (in the options). This way, it would be easier to scan and find the option that we want to select within all the groups.
2) It would be easier if we could correct one or many things after having clicked «check out». If the customer changes his mind after we have clicked «check out», we have to delete the complete order and then enter it all over again with the one correction.

Response from Koomi

Hi Annie,

Thank you for your review and feedback.

2) You mentioned that you were not able to delete any items after clicking "Checkout". You can actually swipe left on an item to delete it even after having clicked "Checkout".

When in doubt on using Koomi POS, please give our support team a call - we are always happy to help!

Thanks again,
The Koomi Team

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10

Koomi POS Pricing

Starting from
US$69,00/month
Pricing options
Free Trial
Subscription
Value for money

Starts at $69 per month.

Contact Koomi for detailed pricing information.

Koomi POS Features

  • Activity Dashboard
  • Automatic Notifications
  • Credit Card Processing
  • Discount Management
  • Gift Card System
  • Multi-Location
  • POS
  • Real Time Data
  • Reporting & Statistics
  • Sales Reporting

  • API
  • Barcode Scanning
  • Customer Database
  • Customer History
  • Employee Management
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Order Management
  • Reminders

Additional information for Koomi POS

Key features of Koomi POS

  • Access control
  • Activity dashboard
  • Audible alerts for new tickets
  • Branded mobile app
  • Cash drawer management
  • Completed item tracking
  • Credit card processing
  • Customer management
  • Customizable categories
  • Customizable menus
  • Customizable promotions
  • Customizable tickets
  • Data visualization
  • Discount management
  • Franchise management
  • Offline access
  • Online ordering
  • Order modification
  • Printed & email receipts
  • Production management
  • Quick-service management
  • Real-time data
  • Sales performance monitoring
  • Sales reports
  • Square for Restaurants integration
  • Tax rate setting
  • Ticket management & organization

Benefits

  • Koomi combines a POS system and an integrated mobile ordering app to serve customers faster and prevent customer loss. It also integrates directly with Uber Eats mobile ordering app to accept more orders and streamline operations.

  • Fill and complete orders in real time at the counter, manage and organize them with a ticketless system in the kitchen, and manage it all in real-time online from the office.

  • Users can brand their own mobile app with the Koomi+ app for prepaid takeaway orders and use counter registers to send orders to their kitchen apps with rover units also available to take orders in long lineups or table-side.

  • Manage and organize orders in the kitchen with the ability to close, re-open, track, and rearrange orders in Koomi's ticketless system.

  • View sales metrics in real-time, manage & edit menu items and discounts, view and export sales reports, and more all from the Koomi admin panel.

  • Koomi POS FAQs

    Below are some frequently asked questions for Koomi POS.

    Q. What type of pricing plans does Koomi POS offer?

    Koomi POS offers the following pricing plans:

    Starting from: US$69,00/month

    Pricing model: Subscription

    Free Trial: Available

    Starts at $69 per month.

    Contact Koomi for detailed pricing information.

    Q. What are the main features of Koomi POS?

    Koomi POS offers the following features:

    • Access control
    • Activity dashboard
    • Audible alerts for new tickets
    • Branded mobile app
    • Cash drawer management
    • Completed item tracking
    • Credit card processing
    • Customer management
    • Customizable categories
    • Customizable menus
    • Customizable promotions
    • Customizable tickets
    • Data visualization
    • Discount management
    • Franchise management
    • Offline access
    • Online ordering
    • Order modification
    • Printed & email receipts
    • Production management
    • Quick-service management
    • Real-time data
    • Sales performance monitoring
    • Sales reports
    • Square for Restaurants integration
    • Tax rate setting
    • Ticket management & organization

    Q. Who are the typical users of Koomi POS?

    Koomi POS has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Koomi POS support?

    Koomi POS supports the following languages:

    English, French

    Q. What type of pricing plans does Koomi POS offer?

    Koomi POS has the following pricing plans:

    Subscription

    Q. Does Koomi POS support mobile devices?

    Koomi POS supports the following devices:

    iPad

    Q. What other apps does Koomi POS integrate with?

    Koomi POS integrates with the following applications:

    7Shifts, 7Shifts, Square for Restaurants

    Q. What level of support does Koomi POS offer?

    Koomi POS offers the following support options:

    Online Support, Phone Support, Video Tutorials