RingCentral Engage Digital

RingCentral Engage Digital

Unified management tool for customer service conversations

About RingCentral Engage Digital

RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform. The platform is best suited for companies with a minimum of 100 employees. RingCentral Engage Digital unified interface is designed to increase the agent’s response rate, streamline resources allocation and level the flow during peak periods as well as track customer conversation history, monitor channel activity, and more.

RingCentral Engage Digital allows users to create and define custom categories and criteria on which to filter and sort messages. Users can also set up routing rules which assign incoming messages automatically to the most qualified agents based on the their skills, languages, specialities, and more. All spam is automatically filtered and archived to ensure agents only focus on important messages. RingCentral Engage Digital helps users streamline customer service activity with features such as queue management, message prioritization, and desktop notifications. Users can set escalation rules which forward pending messages to other teams if an agent is unavailable.

RingCentral Engage Digital enables users to manage customers effectively with conversation history tracking and one-click customer record access. Single CRM integration allows users to aggregate customer interactions and sync ticket information and customer profiles with CRM systems such as Salesforce and Microsoft Dynamics. RingCentral Engage Digital helps users respond to customer inquiries by grouping all customer messages into one conversation. Automatic responses and a reply assistant enable users to answer messages quickly and efficiently. Users can also set up a knowledge base to help agents respond more accurately to inquiries.

RingCentral Engage Digital incorporates tools which help users supervise agent activity. Supervisors can set up validation rules for responses and track agent activity, in addition to monitoring agent screens in real time. This enables users to guide agents or follow along with live conversations. Supervisors can also manually assign messages to different agents in order to manage the incoming message queue. Users can monitor their activity on digital channels as well as measure the quality of their responses via a customer satisfaction questionnaire.


Key benefits of RingCentral Engage Digital

  • Offers a single, unified platform from which users can manage customer inquiries on all social media, web, chat and mobile channels.

  • RingCentral Engage Digital is an omni-digital solution, allowing any digital channel with open APIs to be integrated, including messaging, chat, social apps, email, forum channels etc.

  • CRM integration allows users to aggregate customer interactions and sync ticket information and customer profiles with CRM systems including Salesforce and Microsoft Dynamics.

  • Users can set up their routing rules so that agents receive inquiries automatically based on their particular skills, languages or specialities.

  • Desktop notifications ensure users never miss a message and respond quickly to incoming inquiries.

  • Images

    RingCentral Engage Digital Software - RingCentral Engage Digital customer service ticketing
    RingCentral Engage Digital Software - RingCentral Engage Digital performance metrics
    RingCentral Engage Digital Software - RingCentral Engage Digital customer history
    RingCentral Engage Digital Software - RingCentral Engage Digital chat support
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    RingCentral Engage Digital Software - RingCentral Engage Digital customer service ticketing
    RingCentral Engage Digital Software - RingCentral Engage Digital performance metrics
    RingCentral Engage Digital Software - RingCentral Engage Digital customer history
    RingCentral Engage Digital Software - RingCentral Engage Digital chat support
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    US$14,00
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    Reviews

    Overall rating

    4,7 /5
    (11)
    Value for Money
    4,4/5
    Features
    4,5/5
    Ease of Use
    4,7/5
    Customer Support
    4,3/5

    Already have RingCentral Engage Digital?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 11
    Verified Reviewer
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 201–500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I can Send Fax !

    Reviewed on 2021/02/25

    Great, highly recommended if you receive a lot of calls a day. or want someone to man the phone...

    Great, highly recommended if you receive a lot of calls a day. or want someone to man the phone while your office is closed.

    Pros

    I can send and receive texts, fax, and call. We can also make team groups that allow us to communicate directly with the team members. If you want to record all your calls for QA purposes you can also do it with this software. The best part is that they have a mobile application.

    Cons

    IT's a paid software and you can only use this if you have an internet connection. It's kinda pricey too.

    Verified Reviewer
    Overall rating
    • Industry: Mechanical or Industrial Engineering
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Free version of Glip is so good!

    Reviewed on 2022/02/24

    Pros

    easy to use , deploy , we use this for like 5 years now, so easy to use and keep all our files and communication in one place now

    Cons

    nothing much , all is good, the free version is stable and trusty, it has an apps, sometimes it is slower to load but still manageable

    Jon Jon
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    RingCentral Engage Digital

    Reviewed on 2022/05/10

    good software for the people who is in this industry

    good software for the people who is in this industry

    Pros

    good software for the people who is in this industry

    Cons

    user interface sometimes lagging during opening og the App

    Fauziah
    Overall rating
    • Industry: Media Production
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Ringcentral review

    Reviewed on 2022/03/02

    Pros

    I like all features on RingCentral. I can import and export data easily. RingCentral also have notes feature that help me assist my task and also have video call meeting, so I don't need to use another video call application.

    Cons

    If I don't open RingCentral for a while, the notification didn't appear on my laptop. So I should to open RingCentral routine.

    jeannine
    Overall rating
    • Industry: Real Estate
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    RingCentral

    Reviewed on 2022/01/26

    Overall, I really enjoy using this product.

    Overall, I really enjoy using this product.

    Pros

    I love the text feature with this application, as well as being able to video call.

    Cons

    I do not like that when I am making a call merging 2 calls is complicated. Another issues is setting up the app on my phone. It appears that the security code never works.

    Showing 5 reviews of 11 Read all reviews

    RingCentral Engage Digital FAQs

    Below are some frequently asked questions for RingCentral Engage Digital.

    RingCentral Engage Digital offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact RingCentral for detailed pricing information.

    RingCentral Engage Digital has the following typical customers:

    51–200, 201–500, 501–1 000, 1 001–5 000

    RingCentral Engage Digital supports the following languages:

    Dutch, English, French, German, Spanish

    RingCentral Engage Digital supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    RingCentral Engage Digital integrates with the following applications:

    Avaya Experience Platform, Bazaarvoice, Dynamics 365 Business Central, Freshservice, Gainsight Digital Hub, Google Analytics 360, IBM Customer Experience, Inbenta, Instagram, JIRA Service Management, Khoros Care, Khoros Communities, Kissflow Digital Workplace, Meta for Business, Oracle B2C Service, Oracle CRM On Demand, Pipefy, Salesforce Essentials, Salesforce Platform, Salesforce Service Cloud, Sign In Scheduling, Twitter Archiving, Twitter/X, Webex, WordPress

    RingCentral Engage Digital offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

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