STS Cloud

STS Cloud

Cloud-based software for sales & catering teams

4.3/5 (63 reviews)

STS Cloud Overview

STS Cloud is a sales and catering software designed specifically for the unique needs of sales and catering teams within the hospitality industry. Key features include CRM, group management, lead capture and opportunity management, reporting, and more. The platform is available as a desktop or cloud-based solution, accessible from PC, tablet and mobile devices.

STS Cloud’s full-featured CRM helps users keep sales processes organized, while helping to build customer relationships, as well as capture and manage leads to ensure that an opportunity is never missed. Account management features include company and travel profiles, contract tracking, a sales call module, account statistics, and sales pipeline tracking. Document merge capabilities allow users to merge bookings into contracts, letters and BEOs (banquet event orders) with Word, including automatic traces from bookings.

Catering planning tools include a function diary, BEOs, banquet checks, and catering contracts to help keep users and their catering team in sync. STS Cloud seamlessly integrates with ProposalPath for creating personalized proposals, as well as with Outlook to send out email blasts to customers.

Tools for group management include comprehensive GRC functionality to help users manage bookings and room blocks, including an automated suggested rates module. In order to monitor and track performance, sales activity, revenue, GRC, and more, STS Cloud offers a vast selection of sales and catering reports, including weekly sales reports which summarize all activity for a specific salesperson.

Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

STS Cloud Reviews

Overall rating
4.3/5
79% positive reviews
32
Excellent
18
Very good
12
Average
0
Poor
1
Terrible
Jody C.

A great CRM tool

Used Daily for 6-12 months
Reviewed on 2018/11/28
Review Source: Capterra

STS solves the logistical issues of trying to track multiple accounts in various stages of booking. This gives me the ability to quickly set up a reminder to myself to follow up on any topic, and the auto fill traces alone save hours in a busy schedule.

It allows us to enter data once, and output in various documents that satisfy contract, reporting, and informational needs. And once it is accurate, it is accurate on every document automatically.

The company has been incredibly responsive to our needs, from the initial setup to implementation. They have corrected any issues that we have had, and even developed new functions on request. Good setup is imperative, because once it has been configured to satisfy the needs of your organization, it will be a great asset for your staff.

Pros

This software allows me to efficiently document the relationship with each client, managing the contacts, contracts, events, and everything in between. It is a "one and done", as I can enter the data once and have it create contracts, BEOs, invoicing, reports, and schedule reminders for future contacts. It eliminates the need for paper files, as everything is at my fingertips. I can attach files, so it also holds signed contracts, room layouts, and more.

I especially love the fields that allow me to record information about clients, including a picture. With a database of contacts, it's nice to have a face with the correspondence to refresh my memory of who I am speaking with.

My most favorite part of the software has to be ProposalPath. Being able to put together a proposal that looks professional and polished in a matter of a few clicks is amazing! Digital delivery is important in this age, and being able to provide links to vital documents is a big plus.

Cons

The most disappointing was that the calendar did not correlate with my bookings. HOWEVER, I must mention that they were quick to make this change, and currently, it allows click through from the calendar to the actual booking.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Daniela A.

Excellent Product - ROI gauarnteed

Used Daily for 6-12 months
Reviewed on 2019/06/04
Review Source: Capterra

This is the new-generation of CRM, functio platform, I love the fact it is cloud-based so I can even respond to my clients while on the road. Amazing feature being, able to intephase with Proposal Path.

Pros

Is super sales-friendly, it 's an intuitive system - so is easy to use, in all aspects: guestrooms, function space inventory, CRM, reports, GRC - forget about eternal ticket and case reports to get something fixed or enhanced, and bye, bye to time consuming reports. As an administrator you can give immediate solution to almost any request, so that you can focus on selling or being with clients and the sales team for that matter.

Cons

the set-up stage, and training for the team... but once we all got used to the system, things are flowing as expected - or even better. It would be perfect if it would be compatible with our PMS..

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jessica M.

Great Product

Used Daily for 6-12 months
Reviewed on 2019/06/12
Review Source: Capterra

Pros

It's a nice and simple layout easy to use for a first time user!

Cons

Sometimes we need to go around to make some adjustments without it deleting information.

Response from Sales&Catering.com

Jessica. Thank you for your review of STS Cloud. We appreciate your comments and feedback. We are interested in hearing more about any "work-around" type solutions you are taking to avoid deleting information. Please feel free to respond to me directly, or send an email to our support team (email address is in the Help section of the product).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Laurie W.

GREAT CUSTOMER SERVICE

Used Daily for 2+ years
Reviewed on 2019/06/04
Review Source: Capterra

easier to run reports.

Pros

What I like most with the new STS program is that I know if I have any questions or frustrations with learning the new program, the rep is right there to help us out. He's quick to respond- and always willing to go through things, again and again, if needed for us to understands.

Cons

It was confusing to learn it. Not very user-friendly. Wanted to give up, and go back to old version - but, thanks to rep's patience with me, he kept me from jumping ship. lots of navigating that was hard to pick up on for me.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Maggi V.

Wonderful service and easy to use product

Used Daily for 2+ years
Reviewed on 2019/06/04
Review Source: Capterra

I love the quick response from the sales team and the helpdesk. I have been working with the program for several years now and really feel that it makes my teams job easier.

Pros

I enjoy the ease of use and how intuitive the product is. It is ideal for a smaller independent property and sales team - and ideal when compared to Delphi in ease of use and price point.

Cons

I love STS and the partner product proposal path- but I with the two worked together for pace reporting.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

STS Cloud Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

Contact SalesAndCatering for detailed pricing information.

STS Cloud Features

  • Activity Dashboard
  • Billing Rate Management
  • Reporting & Statistics
  • Room Booking
  • Third Party Integration

  • API
  • Automatic Notifications
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Channel Management
  • Credit Card Processing
  • Discount Management
  • Electronic Payments
  • Invoice Management
  • Multi-Channel Management
  • Online Booking Integration
  • Price Management
  • Reservations Management

Additional information for STS Cloud

Key features of STS Cloud

  • Automatic traces from bookings
  • Banquet management
  • CRM
  • Catering management
  • Compliance management
  • Conference / meeting management
  • Extended stay
  • Facility management
  • Group management
  • Guest experience (GEM)
  • Kitchen / menu management
  • Multi-property
  • Reporting
  • Room booking management
  • Single property

Benefits

  • Keep sales processes organized and build customer relationships with a full-featured, built-in CRM.

  • Customer and booking data are available, anytime and anywhere, via PC, tablet, or mobile devices.

  • Tools for document workflow allow users to merge contracts and BEOs through STS Cloud's document merge capabilities.

  • Get reports on sales activity, business pace, GRC, and more to get all the information needed to monitor performance.

  • Automate the key functions of sales efforts and quickly build custom proposals through STS Cloud's seamless integration with ProposalPath, the online proposal system.

  • STS Cloud FAQs

    Below are some frequently asked questions for STS Cloud.

    Q. What type of pricing plans does STS Cloud offer?

    STS Cloud offers the following pricing plans:

    Starting from: US$99,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Contact SalesAndCatering for detailed pricing information.

    Q. What are the main features of STS Cloud?

    STS Cloud offers the following features:

    • Automatic traces from bookings
    • Banquet management
    • CRM
    • Catering management
    • Compliance management
    • Conference / meeting management
    • Extended stay
    • Facility management
    • Group management
    • Guest experience (GEM)
    • Kitchen / menu management
    • Multi-property
    • Reporting
    • Room booking management
    • Single property

    Q. Who are the typical users of STS Cloud?

    STS Cloud has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does STS Cloud support?

    STS Cloud supports the following languages:

    English

    Q. What type of pricing plans does STS Cloud offer?

    STS Cloud has the following pricing plans:

    Subscription

    Q. Does STS Cloud support mobile devices?

    We do not have any information about what devices STS Cloud supports

    Q. What other apps does STS Cloud integrate with?

    STS Cloud integrates with the following applications:

    Microsoft Outlook, Microsoft Word

    Q. What level of support does STS Cloud offer?

    STS Cloud offers the following support options:

    Online Support, Phone Support