About STS Cloud

STS Cloud is a sales and catering software designed specifically for the unique needs of sales and catering teams within the hospitality industry. Key features include CRM, group management, lead capture and opportunity management, reporting, and more. The platform is available as a desktop or cloud-based solution, accessible from PC, tablet and mobile devices.

STS Cloud’s full-featured CRM helps users keep sales processes organized, while helping to build customer relationships, as well as capture and manage leads to ensure that an opportunity is never missed. Account management features include company and travel profiles, contract tracking, a sales call module, account statistics, and sales pipeline tracking. Document merge capabilities allow users to merge bookings into contracts, letters and BEOs (banquet event orders) with Word, including automatic traces from bookings.

Catering planning tools include a function diary, BEOs, banquet checks, and catering contracts to help keep users and their catering team in sync. STS Cloud seamlessly integrates with ProposalPath for creating personalized proposals, as well as with Outlook to send out email blasts to customers.

Tools for group management include comprehensive GRC functionality to help users manage bookings and room blocks, including an automated suggested rates module. In order to monitor and track performance, sales activity, revenue, GRC, and more, STS Cloud offers a vast selection of sales and catering reports, including weekly sales reports which summarize all activity for a specific salesperson.

Key benefits of STS Cloud

  • Keep sales processes organized and build customer relationships with a full-featured, built-in CRM.

  • Customer and booking data are available, anytime and anywhere, via PC, tablet, or mobile devices.

  • Tools for document workflow allow users to merge contracts and BEOs through STS Cloud's document merge capabilities.

  • Get reports on sales activity, business pace, GRC, and more to get all the information needed to monitor performance.

  • Automate the key functions of sales efforts and quickly build custom proposals through STS Cloud's seamless integration with ProposalPath, the online proposal system.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    Mange and filter through all bookings, and create new ones
    View 2 more
    STS Cloud screenshot: Mange and filter through all bookings, and create new ones

    Features

    Total features of STS Cloud: 32

    • Action Planning
    • Activity Dashboard
    • Activity Tracking
    • Billing Rate Management
    • Budgeting
    • Bulk Send
    • Compliance Management
    • Conferencing
    • Contact History
    • Contact Management
    • Customer Activity Reporting
    • Digital Signature
    • Document Management
    • Document Storage
    • Event Calendar
    • Facility Scheduling
    • Filtered Views
    • Lead Capture
    • Meeting Management
    • Microsoft Outlook Integration
    • Monitoring
    • Multi-Location
    • Opportunity Management
    • Performance Management
    • Planning Tools
    • Proposal Generation
    • Real Time Updates
    • Reporting & Statistics
    • Room Booking
    • Sales Reporting
    • Summary Reports
    • Third Party Integration

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    Reviews

    Overall rating

    4,4 /5
    (125)
    Value for Money
    4,4/5
    Features
    4,1/5
    Ease of Use
    4,4/5
    Customer Support
    4,6/5

    Already have STS Cloud?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 125
    Jody C.
    Overall rating
    • Industry: Hospitality
    • Company size: 501-1 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A great CRM tool

    Reviewed on 2018/11/28

    STS solves the logistical issues of trying to track multiple accounts in various stages of booking....

    STS solves the logistical issues of trying to track multiple accounts in various stages of booking. This gives me the ability to quickly set up a reminder to myself to follow up on any topic, and the auto fill traces alone save hours in a busy schedule.

    It allows us to enter data once, and output in various documents that satisfy contract, reporting, and informational needs. And once it is accurate, it is accurate on every document automatically.

    The company has been incredibly responsive to our needs, from the initial setup to implementation. They have corrected any issues that we have had, and even developed new functions on request. Good setup is imperative, because once it has been configured to satisfy the needs of your organization, it will be a great asset for your staff.

    Pros

    This software allows me to efficiently document the relationship with each client, managing the contacts, contracts, events, and everything in between. It is a "one and done", as I can enter the data once and have it create contracts, BEOs, invoicing, reports, and schedule reminders for future contacts. It eliminates the need for paper files, as everything is at my fingertips. I can attach files, so it also holds signed contracts, room layouts, and more.

    I especially love the fields that allow me to record information about clients, including a picture. With a database of contacts, it's nice to have a face with the correspondence to refresh my memory of who I am speaking with.

    My most favorite part of the software has to be ProposalPath. Being able to put together a proposal that looks professional and polished in a matter of a few clicks is amazing! Digital delivery is important in this age, and being able to provide links to vital documents is a big plus.

    Cons

    The most disappointing was that the calendar did not correlate with my bookings. HOWEVER, I must mention that they were quick to make this change, and currently, it allows click through from the calendar to the actual booking.

    Daniela A.
    Overall rating
    • Industry: Hospitality
    • Company size: 501-1 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent Product - ROI gauarnteed

    Reviewed on 2019/06/04

    This is the new-generation of CRM, functio platform, I love the fact it is cloud-based so I can...

    This is the new-generation of CRM, functio platform, I love the fact it is cloud-based so I can even respond to my clients while on the road. Amazing feature being, able to intephase with Proposal Path.

    Pros

    Is super sales-friendly, it 's an intuitive system - so is easy to use, in all aspects: guestrooms, function space inventory, CRM, reports, GRC - forget about eternal ticket and case reports to get something fixed or enhanced, and bye, bye to time consuming reports. As an administrator you can give immediate solution to almost any request, so that you can focus on selling or being with clients and the sales team for that matter.

    Cons

    the set-up stage, and training for the team... but once we all got used to the system, things are flowing as expected - or even better. It would be perfect if it would be compatible with our PMS..

    Christina W.
    Overall rating
    • Industry: Hospitality
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 4.0 /10

    Could be Better

    Reviewed on 2020/02/06

    It's not the worst CRM I have ever used but it's not the most convenient either. In future roles,...

    It's not the worst CRM I have ever used but it's not the most convenient either. In future roles, I probably wouldn't opt for this software and would probably go with Delphi or Sales Pro.

    Pros

    It does operate a lot like Delphi and most of the basic usages are easy, also, a lot of the available features haven't been utilized by previous sales teams that we have started to implement which is great!

    Cons

    Entering Activities needs to be easier and I feel like in an individual booking, you need to add immediate access to the account. We are weighed heavily on our activities and to switch from booking to account takes up entirely too much time. Typically activities take a couple of seconds and I am finding that it's taking minutes because you have to actually get out of the booking and go separately to the account.

    Response from SalesAndCatering.com

    Thank you for sharing you concern with account access from the booking. There is a quick link within a booking to access either the contact or the account, on the left side of the booking home page for a group, allowing a click and go. You can also use the Create a New Activity from the "Rocket" Shortcut icon in the main menu bar to locate the account, select or add your contact, create the activity and related follow up on one screen as well. We will reach out direct to follow up with you.

    Zetta H.
    Overall rating
    • Industry: Hospitality
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Sales Automation Reveiw

    Reviewed on 2020/02/25

    Manage Guestroom and Function Revenue/Productivity

    Manage Guestroom and Function Revenue/Productivity

    Pros

    The product is easy to use and support is very attentive.

    Cons

    The windows based system is not updated, but I love the cloud system.

    Response from SalesAndCatering.com

    Thank you for your honest feedback! We are happy you have worked with our systems and appreciate our partnership with your team and portfolio of hotels

    Jessica M.
    Overall rating
    • Industry: Hospitality
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Great Product

    Reviewed on 2019/06/12

    Pros

    It's a nice and simple layout easy to use for a first time user!

    Cons

    Sometimes we need to go around to make some adjustments without it deleting information.

    Response from Sales&Catering.com

    Jessica. Thank you for your review of STS Cloud. We appreciate your comments and feedback. We are interested in hearing more about any "work-around" type solutions you are taking to avoid deleting information. Please feel free to respond to me directly, or send an email to our support team (email address is in the Help section of the product).

    Showing 5 reviews of 125 Read all reviews

    STS Cloud FAQs

    Below are some frequently asked questions for STS Cloud.

    STS Cloud offers the following pricing plans:

    • Starting from: US$99,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact SalesAndCatering for detailed pricing information.

    STS Cloud offers the following features:

    • Automatic traces from bookings
    • Banquet management
    • CRM
    • Catering management
    • Compliance management
    • Conference / meeting management
    • Extended stay
    • Facility management
    • Group management
    • Guest experience (GEM)
    • Kitchen / menu management
    • Multi-property
    • Reporting
    • Room booking management
    • Single property

    STS Cloud has the following typical customers:

    Small Business, Mid Size Business

    STS Cloud supports the following languages:

    English

    We do not have any information about what devices STS Cloud supports

    STS Cloud integrates with the following applications:

    Microsoft Outlook, Microsoft Word

    STS Cloud offers the following support options:

    Phone Support, Online Support

    Related categories

    See all software categories found for STS Cloud.