Netchex

The Netchex software has allowed the HR Administrative Team to streamline so many processes with the product suite available and the ability to integrate with industry leaders. With the NetGuide feature, our department has been able to onboard new hires more effectively and efficiently which gives a better overall first impression of our company allowing us to focus on training and welcoming new employees.
The NetAssist HR helps most managers and administrators keep track of HR tasks easily with a snapshot view of what needs to be performed.
The NetBenefits, NetCOBRA and ACA Central product has been a tremendous time and compliance life saver. Integration with our carriers has shaved hours of time off tracking a host of these tasks. It's all built in and easy to use!

The HR department really loves all the offered products, but there are some functions that we still need. There are ways to monitor when performance reviews are happening but not a way to tie the individual performance factors for each employee in the system. It would be nice to have this as a built in the system in the employee profile instead of on paper. There is no tracking mechanism built to record personnel improvement plans or warnings.
Initial set up and implementation is an extensive amount of work that was expected but exhausting for a 1 or 2 man team to stay on task and make deadlines. If considering Netchex, I would highly suggest that you assign an implementation team of 2-4 members to tackle.

I like the options for add-ons as my company grows and has a need for more features. I can add them on ala carte when needed. The functionality is easy and smooth and they have so much training to get you started.

I don't have anything I dislike, as time progresses, they fix and improve little things to keep moving forward.

While we have not had the most pleasant experience with NetChex; the payroll process is the best feature. It is super easy to use and easy to process payroll in minutes.

The tax department is horrible. We have submitted several tickets about missing state tax not being filed or paid, unemployment tax not being paid or filed, and last we have had to educate Netchex on how to pay these taxes. We have received several late fees, penalties, and notices because of Netchex. Last, every ticket is unprioritized; our tickets are open on average 5 weeks before they are fully resolved.

Moreover, the talent acquisition system is horrible. The system doesn't tell you when a candidate applied for other jobs. The system doesn't generate reports that you can use to help manage the recruiting team or to increase efficiency. Moreover, when you call Netchex to get customized reports they say it isn't their system we have to contact another party to get answers and customized reports.

Netchex has by far the best customer service in the industry. You are never on hold and you always get to speak to someone onshore.

Some of the features that I feel are most important are kind of archaic. The time management part looks and feels old and hard to edit and make changes.