About billwerk

billwerk is a web-based subscription management and recurring billing solution which supports multiple payment methods including SEPA direct debit, credit card, PayPal, eWallets, and more. The software is aimed at European subscription companies and is compliant with European and global standards, including PCI-DSS, EU tax regulations, and more.

With billwerk, users can create and manage a variety of subscription products, with the ability to add setup fees, test phases, optional components, durations, cancellation terms, and one-time, periodic, or usage-based invoicing. Tax regulations and reverse-charge processes for multiple EU countries are supported, and users can offer reseller reductions or price promotions for any time period. Customer self-service functionality allows customers to sign up through custom-branded pages, and manage their personal and billing information, download invoices, and track their usage through the customer portal.

billwerk enables the automation of recurring billing, including periodical or prorated recurring billing, and usage-based metered billing. Usage can be billed immediately or at the end of ongoing contract periods, and for upgrades, cancellations, and contract period changes, billwerk automatically manages interim or final bills. billwerk also automates collections and debtor management processes, including payment escalation, multi-step dunning, outstanding items management, chargeback detection, and reverse-charge processes.

Key benefits of billwerk

  • Users are automatically informed 30 days in advance of customers’ payment methods expiring, allowing users to proactively inform customers and prevent payment escalations.

  • The self-service portal allows customers to make changes to their personal, billing, and payment information, download invoices, cancel contracts, and more.

  • Users can create a variety of different packages with or without optional test phases and setup fees, determine package durations and terms, and offer flexible pricing with optional components which can be billed once, periodically, or based on customers’ usage.

  • Periodical and prorated recurring billing are both supported, alongside usage-based metered billing, and both recurring and metered billing can be automated.

  • Worldwide billing and payments are supported with the ability to offer multiple languages, currencies, and payment methods across a range of international service providers, including PayPal, SEPA direct debits, invoices, credit cards, and more.

  • Devices

    Business size

    S M L

    Markets

    Germany, United Kingdom

    Supported Languages

    English, German

    Images

    billwerk provides data on recent transactions, undelivered emails, open orders, failed payments, and more
    Users can offer multiple subscription plans, and control test periods, setup fees, durations, cancellation terms, and discounts
    Each customer's contract details can be viewed
    Users can choose to send automated emails to customers before payments are taken
    View 5 more
    billwerk screenshot: billwerk provides data on recent transactions, undelivered emails, open orders, failed payments, and more billwerk screenshot: Users can offer multiple subscription plans, and control test periods, setup fees, durations, cancellation terms, and discounts billwerk screenshot: Each customer's contract details can be viewed billwerk screenshot: Users can choose to send automated emails to customers before payments are taken

    Features

    Total features of billwerk: 47

    • API
    • Activity Dashboard
    • Alerts / Escalation
    • Alerts/Notifications
    • Billing & Invoicing
    • Billing Portal
    • Billing Rate Management
    • Cancellation Management
    • Categorisation/Grouping
    • Client Portal
    • Collections Management
    • Contact Database
    • Contingency Billing
    • Customer Profiles
    • Customizable Branding
    • Customizable Invoices
    • Dashboard
    • Data Import/Export
    • Deferred Billing
    • Discount Management
    • Dunning Management
    • Electronic Payments
    • Enrollments/Onboarding
    • Invoice Creation
    • Invoice History
    • Mobile Payments
    • Monitoring
    • Multi-Currency
    • Multi-Language
    • Multi-Period Recurring Billing
    • Multiple Payment Options
    • Online Invoicing
    • Online Payments
    • Payment Processing
    • Price / Margin Management
    • Product Catalog
    • Recurring Invoicing
    • Recurring/Subscription Billing
    • Reporting & Statistics
    • Revenue Recognition
    • Self Service Portal
    • Subscription Plan Management
    • Tax Calculation
    • Tax Management
    • Third Party Integrations
    • Time & Expense Tracking
    • Usage Tracking/Analytics

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    Reviews

    Overall rating

    5 /5
    (4)
    Value for Money
    4,7/5
    Features
    5/5
    Ease of Use
    4,8/5
    Customer Support
    4,8/5

    Already have billwerk?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 4
    Frank W.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Other for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best Subscription Billing Solution for SME and Enterprise Organisations in Germany and EU

    Reviewed on 2020/10/01

    It is very comfortable to have access to this very professional and responsive team in the GMT...

    It is very comfortable to have access to this very professional and responsive team in the GMT time-zone.

    Pros

    Billwerk is uniquely positioned to provide a full subscription billing solution for mid to large companies who require strict adherence to german bookkeeping and accounting standards (GOBD).
    With its set of APIs the solution is easy to integrate into a marketing technology or enterprise software framework. Based on these APIs we connect Billwerk to CRM Systems and to ERP and/or accounting systems.
    We like the fact that we can deploy a solution very easy and fast based on their existing checkout pages. And later integrate the billing systems into an optimized checkout journey.

    Cons

    Difficult to say. Not much really.
    Maybe some customers may miss particular US-centric conventions in billing and checkout journeys.

    Oliver B.
    Overall rating
    • Industry: Sports
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    By far the best on the market

    Reviewed on 2020/10/12

    Pros

    We run KERNWERK®, a fitness app for functional fitness athletes.

    Our customers are private individuals - we have the highest demands on the user experience in our fast moving App Business.

    We have developed our own and highly customized checkout flow - only Billwerk offers us this high degree of adaptability.

    Furthermore, Billwerk has excellent customer support. On weekdays, you receive high-quality answers reliably on the same day. I have never experienced a situation where an inquiry could not be answered by an untrained support employee.

    We have thousands of monthly invoices with small amounts that would make our accounting department a huge effort. Billwerk books all invoices completely correctly according to German requirements so that our tax consultant can rely completely on the delivered DATEV files.

    Billwerk also meets the high requirements of GDPR.

    Cons

    Compared to other tools Billwerk's interface is a bit nerdy; in our experience a short training is necessary for your own team.

    Other tools on the other hand have a polished UI with many "vanity metrics" that you won't find at Billwerk.

    However, I see this as a disadvantage for users who are looking for a one-click solution. We were looking for exactly that - a software that stays completely in the background (whitelabel) and is 100% customizable.

    Verified Reviewer
    Overall rating
    • Industry: Internet
    • Company size: 51-200 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Subscription management made in Germany

    Reviewed on 2021/01/18

    Pros

    This is a service highly relevant for SaaS businesses. First "Plus" is they are located in Germany and therefore adjusted to our local regulations and GDPR.
    Secondly, billwerk covers the full cycle that is needed for recurring fees, from normal collecting to the more difficult cases. All of that can be integrated via API which worked nicely for us thanks to a proper documentation.

    Cons

    Variable fees in smaller packages are quite high. Outside of Germany, 1-2 medium-popular payment methods could be added to make billing there even more comfortable.

    Verified Reviewer
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Sehr leistungsstark

    Reviewed on 2020/10/12

    Wir sind extrem zufrieden mit der Software und vor allem auch dem Support. Preislich gesehen ist es...

    Wir sind extrem zufrieden mit der Software und vor allem auch dem Support. Preislich gesehen ist es okay.

    Pros

    Eine sehr leistungsstarke Software für die Verwaltung von Abonnements und die Abrechnungen aus Deutschland. Vor allem natürlich sehr gut, dass alle deutschen Prozess Anforderungen hier abgedeckt werden.

    Cons

    Es fehlt leider noch eine Schnittstelle zu Datev

    billwerk FAQs

    Below are some frequently asked questions for billwerk.

    billwerk offers the following pricing plans:

    • Starting from: €158,00
    • Free Trial: Available

    Plan M: €139/month Plan L: €298/month Enterprise: customized, pricing available on request.

    We do not have any information about billwerk features

    billwerk has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    billwerk supports the following languages:

    English, German

    billwerk supports the following devices:

    billwerk integrates with the following applications:

    ChartMogul, GoCardless, HubSpot CRM, Mailchimp, PayPal, Stripe, Zapier

    billwerk offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base

    Related categories

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