Bandwidth

Bandwidth

Coding APIs for adding telephony, SMS & 911 calling to apps

4.6/5 (108 reviews)

Bandwidth Overview

Bandwidth is a provider of communication APIs and services tailored to meet the needs of business users and developers wishing to build voice calling, text messaging, or 9-1-1 call connectivity into their software and applications. As a communications API provider with its own nationwide (USA) all-IP voice network, Bandwidth promises to be uniquely placed when it comes to high quality voice fidelity (SIP Trunking), real time reliability and access to 52 million US phone numbers. This backing then allows the Bandwidth Voice API to package features that include local and toll-free number support, optimized call routes, automated call control, text-to-speech, recording and transcription, wireless carrier interconnects and also detailed call record-keeping. The Messaging API then invites the development of apps offering SMS, MMS, toll-free (A2P) and threaded group messaging functionality, with notable features spanning long message support, pin codes and notifications, bi-directional Unicode and indeed the sending of emoji, imagery and audio. Security is then enhanced around text messaging with Bandwidth's API building blocks for layering on Two-Factor Authentication (2FA), pre-built and setup already while open to custom tailoring to suit unique use cases.

In addition, Bandwidth's 9-1-1 access API provides specialized call connectivity to emergency services that includes automated instant number provisioning. Nationwide and mobile-ready 9-1-1 call routing is joined by MSAG address validation and dynamic location routing technology for aiding dispatchers with the accurate location information so critical to fast effective response. The platform goes on to support all these API's and associated services such as virtual phone number allocation and number porting with its own online Bandwidth dashboard providing intuitive admin access to phone number search and management, along with with reporting tools for monitoring aspects around call usage etc.

Pricing

Starting from
US$0,40
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Bandwidth Reviews

Overall rating
4.6/5
94% positive reviews
75
Excellent
27
Very good
6
Average
0
Poor
0
Terrible
Nicholas L.

Top notch support, porting can be tricky, overall however great experience

Used Daily for 1+ year
Reviewed on 2018/06/19
Review Source: Capterra

Provides a great service that I am able to then resell as a finished complete product.

Pros

Support is really great.

When porting on network they are fantastic

The provided API support is very powerful provided you know how to properly utilize it.

Really fast provisioning of new DID's, great searching abilities for finding new DID's.

While they don't advertise it they pass T38 signaling through their system without issue and without changing any headers.

Cons

Each part of the service is broken down into a separate login portal requiring the management of multiple logins for what should be 1 server.

When logging into any of the portals their website feels it needs to open a new tab with every step leaving the last page open..... "Tip no one wants this ever"

Searching DID's within your control is clunky and very slow due to the interface design. If you have to search and change the settings on multiple DID's it is very unintuitive and slow.

They do not support right-clicking and opening many elements in a new tab due to poor web coding.

If you know how to utilize their API you can work around a lot of their faults but if you are going to use their product as-is be aware it will take much longer to accomplish simple tasks like setting a line to call forward than it should.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Mark W.

As a whole, we are happy with the services and support we receive from Bandwidth.com

Used Daily for 2+ years
Reviewed on 2018/06/22
Review Source: Capterra

Pros

The vast majority of the BW team goes the extra mile for their customers.
The customer-facing portal is clean and easy to navigate.

Cons

A dedicated Account Manager would be nice to have... or should I say if we have one, we're not aware of it.

I dislike how in many of the ticket replies we receive BW culture (I'm assuming) directs their employees to say "Team, we're...". Sometimes, it's not clear if the "team" is referring to BW's internal team... or if they're referring to us as a team all together. I understand this is kind of like going to Arby's restaurant and them calling you by name... "Susan, your order is ready"... trying to make the customer feel warm and fuzzy. It doesn't always translate well. I know this seems minor, but, it's an observation.

Would be nice if BW would request approval for all port-aways... like your competitors do. This could head off some slams and porting errors. Seems like it should be pretty easy to do.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Bernadette P.

Portal is very easy to use. Support is fast to respond and assist.

Used Daily for 2+ years
Reviewed on 2018/06/22
Review Source: Capterra

Pros

Bandwidth Portal is very simple to use. Ordering New DIDs is very easy with several options on how to order. Submitting LNP will let you know the current carrier right away with no so much fields to fill in. The time you enter the LNP TNs you'll know right away if they are portable to Bandiwidth. It's user friendly. Updating CNAM is the fastest update compared to other carriers.

Cons

Updating TNs or disconnecting them does not have the option to do it in bulk, need to do it one by one. Supping LNP order does not have an option to delete or add TNs, which will need a cancel and re-key that delays too much deadline. Off-net orders do not have option to choose the time to activate TNs, it automatically completes on due dae, this is not okay if customer suddenly reschedule on the confirmed due date.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Raj B.

Bandwidth software works well consistently. If there is an outage, periodic status is provided.

Used Daily for 2+ years
Reviewed on 2018/06/07
Review Source: Capterra

Pros

The Bandwidth team is very professional. They are easy to get to and respond quickly.

The customer service is very high quality.

There setup is mature and works with very high reliability. If there is any outage, status is provided at regular intervals.

Cons

There are a couple of missing features for our use-case: within US and Canada the service is great, however, the international calling rates (last time I checked, which was over a year ago) need to be lowered. Also, for post-paid accounts, the short-code SMS rates are much higher than regular SMS rates (which might be true for other vendors also) so it will be good to provide some mechanism to turn short-code SMS feature off for an account or phone number.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Carri P.

Excellent response time from BW team and support

Used Daily for 2+ years
Reviewed on 2018/06/20
Review Source: Capterra

Pros

The database is real time. When requesting products most of the time you get an immediate response. Also the functionality is very easy to learn and train on. Set up under administration is also very easy and the turn around time for new colleagues to use the sight is same day.

Cons

Multiple logins for databases. One for ordering, one for trouble tickets, one for 911. It would be nice if they were all merged under one site. Also if the order could fall out to a rep when notes are applied that would be great. Typically there are instructions needed for the team when submitting a port. Those notes aren't viewed if the orders flow through BW automation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Bandwidth Pricing

Starting from
US$0,40
Pricing options
Free Trial
Free
Subscription
Value for money

Voice & messaging pricing:

FOR DEVELOPERS
Phone number (per line) – $0.35
Inbound calling (per minute) – $0.0055
Outbound calling (per minute) – $0.01
Inbound messaging (per message) – FREE
Outbound messaging (per message) – $0.005

FOR ENTERPRISE
Contact for quote

Bandwidth Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Call Routing
  • Conferencing
  • Monitoring
  • SMS Integration
  • Voice Mail

  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Transfer
  • Caller ID
  • Chat
  • Instant Messaging
  • Live / Video Conferencing
  • Receiving
  • Reporting & Statistics
  • Third Party Integration

Additional information for Bandwidth

Key features of Bandwidth

  • 911 access
  • API design
  • Application security
  • Audio
  • Audio / video conferencing
  • Automated MSAG address validation
  • Automated call control
  • Call routing
  • Chat / messaging
  • Chat transcript
  • Code assistance
  • Collaboration tools
  • Communication management
  • Computer telephony
  • Conferencing
  • Dashboard
  • Emojis
  • IVR / voice recognition
  • Instant number provisioning
  • Local / toll free numbers
  • Long message support
  • MMS
  • Mobile development
  • Nationwide 911 routing
  • Notifications
  • Pictures
  • Pin codes
  • Playable media files
  • Porting
  • SIP trunking
  • SMS integration
  • Software development
  • Software development kit
  • Text to speech
  • Two-factor authentication
  • Unicode compliance
  • Unified communications
  • VoIP
  • Voice & data integration
  • Voice & messaging APIs
  • Voice mail

Benefits

  • Bandwidth benefits from being a communications API platform provider with its own nationwide IP voice network, to support developers and businesses alike with enterprise ready telephony and text messaging services.
  • High-quality, business grade Voice API provides access to local and toll-free numbers, 911 calling, optimized call routes, automated call control, recording and transcription functions, text-to-speech, call records, playable media and more.
  • SMS messaging API with two-factor authentication allows developers to add secure text messaging and MMS, along with toll-free (A2P) and group messaging functionality into apps, with support for emojis, pictures, audio, long messages and bi-directional Unicode compliance.
  • Bandwidth's 9-1-1 API facilitates the building in of nationwide (USA) 911 emergency call routing that is mobile-ready and subject to automatic MSAG address verification to ensure the correct and fastest local response.
  • The platform's own web-based dashboard provides an intuitive front-end onto associated API services such as the search and management of external numbers and also integrated reporting capabilities for tracking and monitoring number usage data.
  • Bandwidth FAQs

    Below are some frequently asked questions for Bandwidth.

    Q. What type of pricing plans does Bandwidth offer?

    Bandwidth offers the following pricing plans:

    Starting from: US$0,40

    Pricing model: Free, Subscription

    Free Trial: Available

    Voice & messaging pricing:

    FOR DEVELOPERS
    Phone number (per line) – $0.35
    Inbound calling (per minute) – $0.0055
    Outbound calling (per minute) – $0.01
    Inbound messaging (per message) – FREE
    Outbound messaging (per message) – $0.005

    FOR ENTERPRISE
    Contact for quote

    Q. What are the main features of Bandwidth?

    Bandwidth offers the following features:

    • 911 access
    • API design
    • Application security
    • Audio
    • Audio / video conferencing
    • Automated MSAG address validation
    • Automated call control
    • Call routing
    • Chat / messaging
    • Chat transcript
    • Code assistance
    • Collaboration tools
    • Communication management
    • Computer telephony
    • Conferencing
    • Dashboard
    • Emojis
    • IVR / voice recognition
    • Instant number provisioning
    • Local / toll free numbers
    • Long message support
    • MMS
    • Mobile development
    • Nationwide 911 routing
    • Notifications
    • Pictures
    • Pin codes
    • Playable media files
    • Porting
    • SIP trunking
    • SMS integration
    • Software development
    • Software development kit
    • Text to speech
    • Two-factor authentication
    • Unicode compliance
    • Unified communications
    • VoIP
    • Voice & data integration
    • Voice & messaging APIs
    • Voice mail

    Q. Who are the typical users of Bandwidth?

    Bandwidth has the following typical customers:

    Large Enterprises, Mid Size Business, Public Administrations, Small Business

    Q. What languages does Bandwidth support?

    Bandwidth supports the following languages:

    English

    Q. What type of pricing plans does Bandwidth offer?

    Bandwidth has the following pricing plans:

    Free, Subscription

    Q. Does Bandwidth support mobile devices?

    We do not have any information about what devices Bandwidth supports

    Q. What other apps does Bandwidth integrate with?

    We do not have any information about what integrations Bandwidth has

    Q. What level of support does Bandwidth offer?

    Bandwidth offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials