About Stream Go

Stream Go is a cloud-based delivery, transport, and vehicle management solution for logistics companies, with tools for planning and optimizing routes, tracking drivers in real time, collecting proof of delivery, offering customer self service, providing transparent customer service, and more. With the aim of helping transport businesses to enhance their customer service experience as well as the efficiency of their driving operations, Stream Go offers a range of tools for planning, optimizing, and fulfilling deliveries, as well as communicating real-time updates to clients.

In order to aid with logistics planning, Stream Go provides intelligent, map-based route optimization which uses algorithms to select the most efficient route for each job, taking into account delivery location, traffic, total route time, and vehicle characteristics such as weight and capacity. Multi-drop and multi-vehicle routes can also be planned, and all drivers have access to their relevant routes through the Stream Go mobile driver app. Route progress and driver locations can be tracked in real time from the back office, and customers can track the status of their delivery using the customer self service gateway.

Stream Go is designed to help businesses prioritize their customer service with tools such as automatic, real-time email and SMS delivery updates on estimated delivery time, as well as a self-service tracking tool which allows customers to see the status of their delivery and reschedule if needed. Electronic proof of delivery can be captured and made available to customers and back-office staff in real time. Drivers can also record customer signatures with the electronic signature capture tool, and upload any relevant photographs or notes relating to the delivery to the system.

Key benefits of Stream Go

  • Plan the logistics of every delivery and benefit from route optimization which uses algorithms to provide the most efficient route. Users can also plan multi-drop, multi-depot and multi-vehicle routes.

  • Monitor the progress of routes in real time, including live traffic on Google Maps. Drivers can view their schedule of deliveries and collections plus any special instructions.

  • Improve visibility and communication by tracking driver locations and delivery status and receive instant notifications of delivery and collection exceptions in real-time.

  • Improve customer service and reduce customer queries by keeping them informed about their delivery in real-time with proactive notifications and a self service tracking tool. Customers can view the status of their delivery and reschedule if needed.

  • Capture electronic proof of delivery or collection and send the details automatically to the back office systems, colleagues, and customers. Electronic signatures can also be collected from customers upon delivery.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, Germany, United Kingdom, United States

    Supported Languages

    English

    Images

    Stream Go is designed to aid businesses with transport and logistics
    Optimized routes can be planned including multi-stop and multi-vehicle routes
    Customers can view their estimated time of delivery and track the vehicle on a geographic map
    Both customers and back office staff can view real-time updates on delivery status
    Electronic signatures can be captured and barcodes can be scanned on mobile devices
    View 6 more
    Stream Go video
    Stream Go screenshot: Stream Go is designed to aid businesses with transport and logistics Stream Go screenshot: Optimized routes can be planned including multi-stop and multi-vehicle routes Stream Go screenshot: Customers can view their estimated time of delivery and track the vehicle on a geographic map Stream Go screenshot: Both customers and back office staff can view real-time updates on delivery status Stream Go screenshot: Electronic signatures can be captured and barcodes can be scanned on mobile devices

    Features

    Total features of Stream Go: 71

    • API
    • Accounting Integration
    • Activity Dashboard
    • Alerts/Notifications
    • Asset Tracking
    • Audit Trail
    • Barcode / Ticket Scanning
    • Barcoding/RFID
    • Billing & Invoicing
    • Carrier Management
    • Communication Management
    • Customer Experience Management
    • Customer Management
    • Customer Portal
    • Delivery Tracking
    • Discount Management
    • Dispatch Management
    • Drag & Drop
    • Driver ETA
    • Driver Management
    • Electronic Signature
    • Emergency Dispatch
    • Employee Management
    • Equipment Tracking
    • Estimating
    • Facility Scheduling
    • Fleet Management
    • For Courier Services
    • For Freight
    • For Restaurants
    • GPS
    • Geographic Maps
    • Geolocation
    • Inspection Management
    • Inventory Management
    • Job Management
    • Job Scheduling
    • Live Driver Tracking
    • Load Optimization
    • Maintenance Management
    • Maintenance Scheduling
    • Mileage Tracking
    • Mobile Access
    • Mobile Signature Capture
    • Monitoring
    • Order Management
    • Performance Metrics
    • Progress Tracking
    • Proof of Delivery
    • Purchasing & Receiving
    • Quotes/Estimates
    • Real Time Monitoring
    • Real Time Notifications
    • Repair Tracking
    • Reporting/Analytics
    • Route Management
    • Route Optimization
    • Routing
    • SMS Messaging
    • Safety Management
    • Scheduling
    • Self Service Portal
    • Shipment Tracking
    • Status Tracking
    • Territory Management
    • Third Party Integrations
    • Transportation Management
    • Trip Logs
    • Two-Way Communication
    • Vehicle Management
    • Work Order Management

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    Reviews

    Overall rating

    4,8 /5
    (6)
    Value for Money
    4,8/5
    Features
    4,7/5
    Ease of Use
    4,7/5
    Customer Support
    5/5

    Already have Stream Go?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 6
    Hugh C.
    Overall rating
    • Industry: Utilities
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Flexible, Easy to Use, Versatile, Great Software

    Reviewed on 2018/01/12

    Complete control of my bookings, collections and oversight of my partners delivery performance....

    Complete control of my bookings, collections and oversight of my partners delivery performance. This product has become a crucial cornerstone for our business.

    Our company has been using Stream for over 15 months. When we have identified something we didn't like. We were able to work with Proximity report to either resolve or customise Stream to suit our exact requirements.

    Pros

    The various filters that can be applied to your data, produces very customised views which are very useful to a user. Over the course of a day, I would need to use Stream to get updates on exactly what was going on with my collections ' deliveries. Moving from one set of filters to another would take seconds, giving me complete visibility of crucial data. This ensured I was able to identify and short-circuit issues in my own service before they became a customer issue.

    Dan R.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Stream gives us the ability to offer first rate customer service whilst improving our...

    Reviewed on 2017/11/10

    Pros

    As a B2B business Stream offers our customers full visibility of their customer orders, massively improving our customer service. All communication is recorded against the order which dramatically reduces calls into the business.

    The planning facility has improved the efficiency of our fleet, with real time planning enabling all live orders to be planned.

    Stream also integrates with Brightpearl which improves the stock management of our products from two warehouse locations.

    Gemma M.
    Overall rating
    • Industry: Furniture
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I absolutely love and rate "Stream". I have no idea how I accomplished my workload without...

    Reviewed on 2017/12/04

    Quick and efficient route planning!
    Superb accuracy.
    Ability to train up staff promptly - such a...

    Quick and efficient route planning!
    Superb accuracy.
    Ability to train up staff promptly - such a simple and straight forward system to use.

    Pros

    It is an extremely user friendly system. It's simple yet extremely effective - this ensures I can train my staff quickly and they can work independently using the system with a good understanding of how it works. The support you receive (if required) is 1st class. If there is anything that you need bespoke to your business as you progress with the use of Stream, it is taken on board and in my experience quickly implemented.
    A fabulous system to use, I feel privileged to have the benefit of using it. Thank you Stream!!

    Cons

    Not much at all!! Really had to think very hard to come up with something!
    Ability to enter longer (more character) notes would be great.
    The ability to be able to amend / add to orders whilst they are in a scheduled route would also be beneficial.

    Dillon B.
    Overall rating
    • Industry: Automotive
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great product and customer support, could do with a few new features that are hopefully coming...

    Reviewed on 2017/11/08

    Time and cost savings and made running our own delivery fleet a lot less hassle

    Time and cost savings and made running our own delivery fleet a lot less hassle

    Pros

    - Simplifies route planning
    - Speed of use
    - Great tracking facilities
    - Makes us operate like a large courier company
    - Text 2 hour delivery slots to customers

    Cons

    - The mapping software it uses is dated (apparently updating to Google maps soon)
    - Can't see all routes on one map to move drops between drivers
    - Slow to generate the route optimization screen

    Tony C.
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Fantastic software & company to deal with

    Reviewed on 2018/01/12

    The time it saves to plan routes and contact customers, my customers love the fact that they...

    The time it saves to plan routes and contact customers, my customers love the fact that they received email;s and texts that they can reply and confirm delivery slots with, also saves on paperwork.

    Pros

    Ease of Use
    How much time it saves my staff to plan routes
    Customer interaction and satisfaction
    Visibility from myself to see everything is important, this system provides this and so much more

    Cons

    Time it takes the developers to launch the new updates
    I would like this to be linked up to my email accounts in my accounts system so all emails are logged.

    Showing 5 reviews of 6 Read all reviews

    Stream Go FAQs

    Below are some frequently asked questions for Stream Go.

    Stream Go offers the following pricing plans:

    • Starting from: £100,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Prices start at £100 per vehicle per month. Contact Stream Go to request a demo and pricing information.

    We do not have any information about Stream Go features

    Stream Go has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Stream Go supports the following languages:

    English

    Stream Go supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Stream Go integrates with the following applications:

    Brightpearl, Google Maps, Teletrac Navman DIRECTOR, Veeqo

    Stream Go offers the following support options:

    Email/Help Desk, Phone Support, Chat

    Related categories

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