Polytech LIS

Pros

The software is intuitive to use and allows for a truly tailored experience. Our greatest area of appreciation is the ability of Polytech to merge workflow processes while maintaining our established review and alert criteria. In addition to the ease of use, the software allows for a wide range of abilities across access levels that affords us the ability to ensure the integrity of our review and control processes, from collections to reporting.
Furthermore, the support team is phenomenal in their responsiveness and dedication to ensuring our user experience meets and exceeds our expectations.
Lastly, the online web portal mobile access for our doctors has revolutionized our response and follow-up time.

Cons

We are highly perplexed that this software is not mandated standard issue across the medical field.

Pros

The best feature of Polytech has been the customer service aspect. When we entered a contract with Polytech, we were assigned our own representative to assist us with the training, implementation, and use of the LIS. Our technical support representative has been an excellent resource for us here. We love that at any time we can pick up the phone and reach a person that is familiar with our system design and our projects. We also like the customization that is available using this product. We have launched several new products this year and this LIS has had the capability of adapting to our rapidly growing company.

Cons

We are a lab that is growing very quickly and we launch new products regularly. The LIS has been able to be adaptable to our needs as a growing company but due to the inability to test how implementing new features would affect our live system, we were running into situations where we were unable to get results out because a change made in the live system would cause unexpected errors elsewhere. Our customer support representative, was almost always available to help us along with the process but we do recommend that a test system be offered during implementation of the LIS to new customers. We were unaware that a test system was available to us and could have prevented several system errors prior to launching new products had we known about this option. We have also not been very pleased about the turnaround time on customized projects.

Pros

Relatively easy to generate patient records and release the results.

Cons

Very minor detail, I'm not a fan of tabbing over in the requisition software for entering patient demographics.

Pros

Since I have been using Polytech, we have had virtually NO downtime. That is quite amazing and different from other LIS systems that I have used.

Cons

It is a little complicated to generate the reports/lists I need. It would be helpful if there were some lists and reports available

Pros

I have no downtime with my LIS. When it locks up, which is rarely, all I have to do is reboot the system and we are up and running again.

Cons

I really have no issues with the software. The screens are basic, not what you would call, pretty but that is okay with me.