FranConnect

Franchise software for the entire franchise lifecycle

About FranConnect

FranConnect is a cloud-based franchise management solution designed to help manage the entire franchise lifecycle, including franchisee onboarding, training, customer relationship management (CRM), sales, field ops, financial data management, communications, marketing, performance tracking, and more. The software is suitable for franchises of any size, across all industries.

FranConnect provides users with a unified information system, enabling centralized management of compliance and historical records. All unit data can be managed from one location, and alerts are generated automatically for important events such as legal violation notifications, insurance expirations, renewal dates, and payments due. All contract transfers, expirations, renewals, and terminations can be tracked, and information can be shared to keep the organization aligned on unit history and status. Field operations can be managed, including field team and franchisee activity, store visit reports, follow-up tasks, franchisee self-evaluations, performance benchmarking, reporting and dashboards, and more. Non-compliance trends can be identified and programs created to address issues.

FranConnect’s franchisee onboarding tools aim to streamline the process of opening new franchise locations, including construction, employee training, and opening events. Workflow-based project plans enable collaboration between multiple departments and allow users to track all steps, tasks, and documentation, create milestones, track onboarding timelines, and receive overdue task alerts. Custom online courses can be developed to train franchisees and employees, automate onboarding training, and measure performance. FranConnect also offers a centralized communications hub, marketing management, CRM functionality, franchise insights, financial data management, and more.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to FranConnect

Key benefits of FranConnect

  • Trigger alerts are automatically generated for important events, including renewal dates, insurance expiration dates, payment due, and legal violations.

  • Franchisee engagement can be built up through self-evaluations, and performance metrics can be correlated and benchmarked to enact change.

  • The central communications hub provides users with permission-controlled access to marketing materials, operating manuals, and other corporate-sanctioned assets, company news, new information alerts, a searchable social portal for sharing best practices and ideas, ePolling for feedback collection, and more.

  • Online programs can be developed for employee onboarding and training, with support for SCORM-compliant content, assessments and reports to track employee engagement, and measurement of performance tied to training requirements, business objectives, and human capital management.

  • Brand presence and reputation can be managed online and offline, with reviews, mentions, and social presence monitoring, customer feedback collection, and an online system for franchisees to order merchandise, equipment, and logo wear.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to FranConnect

    Images

    FranConnect Software - CRM functionality allows users to manage leads and prospects
    FranConnect Software - Users can view a variety of franchise insights
    FranConnect Software - Store progress can be tracked
    FranConnect Software - Unified information management enable the sharing of unit histories and statuses across the business
    FranConnect Software - Alerts are automatically generated for due payments and other important events
    FranConnect Software - Custom training courses can be developed for employee onboarding
    FranConnect Software - Field operations and activity can be managed
    FranConnect Software - Visit forms can be standardized and managed
    FranConnect Software - The central communications hub gives all users access to news and best practices information
    FranConnect Software - A social feed enables communication between franchisees
    View 11 more
    FranConnect video
    FranConnect Software - CRM functionality allows users to manage leads and prospects FranConnect Software - Users can view a variety of franchise insights FranConnect Software - Store progress can be tracked FranConnect Software - Unified information management enable the sharing of unit histories and statuses across the business FranConnect Software - Alerts are automatically generated for due payments and other important events FranConnect Software - Custom training courses can be developed for employee onboarding FranConnect Software - Field operations and activity can be managed FranConnect Software - Visit forms can be standardized and managed FranConnect Software - The central communications hub gives all users access to news and best practices information FranConnect Software - A social feed enables communication between franchisees

    Features

    Total features of FranConnect: 29

    • Activity Management
    • Activity Tracking
    • Audit Management
    • Automatic Re-ordering
    • Billing & Invoicing
    • Campaign Management
    • Commission Management
    • Compliance Management
    • Construction Tracker
    • Contact Database
    • Contact Management
    • Customizable Templates
    • Email Marketing
    • Email Templates
    • Franchise Intranet
    • Historical Reporting
    • Interaction Tracking
    • Invoice Management
    • Job Scheduling
    • Lead Generation
    • Lead Management
    • Monitoring
    • Online Store
    • Performance Metrics
    • Real Time Data
    • Reminders
    • Search/Filter
    • Task Management
    • Website Management

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    Reviews

    Overall rating

    4,3 /5
    (180)
    Value for Money
    4,2/5
    Features
    4,2/5
    Ease of Use
    4,2/5
    Customer Support
    4,5/5

    Already have FranConnect?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 180
    Shelli P.
    Overall rating
    • Industry: Retail
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    All Franchisors (big and small) can benefit from FranConnect

    Reviewed on 2018/09/18

    I've been with 2 global brands and was directly involved with the build-out and administration of...

    I've been with 2 global brands and was directly involved with the build-out and administration of FranConnect, as well as heavily used FranConnect at another large brand, all since 2010. I am heavily involved in franchise development, FDD compliance and franchisee compliance at my job so I need a tool to meet each of those needs and FranConnect consistently performs.

    Working with the developers to bring FranConnect in-house was the easiest it could have been. They are thorough in their detail of wanting to know how to make the product conform to your business model and best serve your franchisees. Regardless of the size of franchise system, FranConnect gives the franchisor a powerful tool to serve not just the franchisee but also to track Development activity (Sales) as well as monitor franchisee compliance (Info Mgr), receive royalties (Finance) and more. So much more!

    Pros

    The versatility of the product and ability to modify/add/remove fields, tabs and modules to personalize each users experience.

    Cons

    Wishing I could delete multiple files in the Library.

    Sergio O.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    FranConnect Review.

    Reviewed on 2018/09/05

    Pros

    FranConnect Sales Module is a great CRM for keeping track of franchisee leads, and potential franchise owners. The reporting system is robust. Overall, a lot of capabilities in a relatively user-friendly system. Good response when submitting a request or a new ticket. Very easy to run financial reports and get data for franchise locations and store documents such as insurance certificates, owner certifications & franchise agreements.

    Cons

    The internal operational modules and the library where you can store documents could use an upgrade. Not a great place to put best practices, the forums are in a very outdated format and not user-friendly. The modules do not sync or communication between sales, operations, hub, etc. They seem to store their own data without easy of finding the appropriate information in a quick manner. Ability to sync emails to outlook is not very user friendly.

    Verified Reviewer
    Overall rating
    • Industry: Consumer Services
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Faulty software, bad tech support, glitchy programs, and more...

    Reviewed on 2019/01/29

    Poor, or below poor, if that's even a category of classification.

    Poor, or below poor, if that's even a category of classification.

    Pros

    Easy to navigate for the most part. But the glitches destroy any hope of using it properly. I'm sure if you find other reviews, you will see a common theme - glitches , bad support, and a bad platform. The platforms kicks you off every few minutes and is NOT RELIABLE at all.

    Cons

    Honestly, I hate most of it. The platform moves so slowly, doesn't load properly, and glitches all the time. It makes my work day twice as long sometimes... When we transitioned into FC, which we were told was going to be easy, was anything but that. The franconnect team thought it was a good idea to send a security login email to every prospect we had in the system (40,000+!), without our approval. As you can imagine, we got over 800 replies threatening us, demanding explanations, and more... It took us a month to calm everyone down and explain it was an accident. That blast from FC also resulted in our email domain getting blacklisted, due to spam. It has taken us months to get whitelisted, and FC support did not assist at all. Every recommendation they offered, was junk.
    Our virtual sales brochure, does not work. Everyone who tries to log into it, gets locked out. We have lost numerous sales due to prospects getting frustrated with their "award winning" technology.
    Our conversion reports, are not accurate. Our lead flow, is not accurate. And glitches, happen on the regular, making things impossible to get done. Everyone at our company can't stand this software, and its unfortunate that this is the so called "best" in the franchise industry. Run away, if you're considering this platform to use for your franchisor or franchisees. You'd be better off trying something else out.

    Xavier P.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    A very good tool to manage everything related to a franchise system

    Reviewed on 2018/12/18

    My overall eperience is ok. You could make the tool more intuitive and easy to use for mobiles.

    My overall eperience is ok. You could make the tool more intuitive and easy to use for mobiles.

    Pros

    I like the fact that you can have in one place all the information concerning to the manage of a franchise system. Specially I like the library and training module. The field ops feature where you can qualificate the performance of a franchisee and the areas where it can be improve its operational performance its great and with good features.

    Cons

    It´s not intuitive. The program has too many tools but it could be build with an intuitive interface thinking that could be used for people with a minimun grade of knowledge about a software.

    I would like that the spanich translations of the menus would be more accurate. We are located in latin america and that woul facilitate the use of the tool a lot for more people.

    I would like to have more graphics to evaluate the qualifications obtained by the franchisees in the field ops section. I would like to have more comparatives between weeks, months and years from one site to another.

    You could include in your interface the capacity to share the results in one clik and open them in other third party apps that can be used in the computer and mobile apps.

    Wendy H.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Makes Life Easier

    Reviewed on 2018/12/20

    I love how organized everything is in FranConnect. I love how easily I can get training on the...

    I love how organized everything is in FranConnect. I love how easily I can get training on the software and the support team is very responsive.

    Pros

    I love that leads come in automatically. It is wonderful to organize leads and sure does make life easier. I can quickly change the drip campaigns, change status, and automatically send out email. When I find a function that I want, the support team helps quickly with training to help me find the function and ensure I know how to use it.

    Cons

    I have not found anything yet. Early on it seemed overwhelming but with additional training, I was able to navigate around easily.

    Showing 5 reviews of 180 Read all reviews

    FranConnect FAQs

    Below are some frequently asked questions for FranConnect.

    FranConnect offers the following pricing plans:

    • Starting from:
    • Free Trial: Not Available

    Contact FranConnect for full pricing information.

    FranConnect has the following typical customers:

    11-50, 51-200, 201-500, 501-1 000, 1 001+

    FranConnect supports the following languages:

    English

    FranConnect supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations FranConnect has

    FranConnect offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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