RealPage IMS
About RealPage IMS
IMS Platform is a cloud-based, fully integrated investor management solution for commercial real estate investment firms, with tools including distribution waterfalls, investor dashboards, document management, an in-built CRM, investor mobile apps for Android and iOS, and advanced analytics. The platform gives real estate firms the tools to automate waterfall distribution calculations, improve relations with investors by providing full transparency, and drive asset performance through actionable insights.
The IMS Platform aims to increase efficiency and help businesses save time by automating tasks such as distribution waterfall calculations and distribution workflows. The waterfall tool facilitates the delegation, automation, and distribution of sponsorship funds, and the in-built calculator produces sums based on pre-defined, associated rules and historical investment data.
Investor dashboards enable users to provide their real estate investors with complete transparency into current investment positions and performance, as well as distribution history. Dashboards are fully white-labeled and can be customized with the company logos and branding, and content can also be customized with the option to choose from a range of performance metrics. Investors also have access to distribution and performance data via the IMS Platform self-service mobile applications for investors. Documents can be accessed through the mobile app, and the IMP Platform facilitates document management in the form of secure storage, sharing, email notifications, automated K-1 upload, form parsing, and more.
The IMS Advanced Analytics module provides users with actionable insights into property performance, positive and negative trends, gross income, and other relevant metrics, through visual reports and dashboards. Data is automatically collected from the IMS Platform to create interactive reports and analytics.
Key benefits of RealPage IMS
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Reviews
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- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent back of the office assistant
Reviewed on 2019/02/04
Our overall experience has been great. Our three objectives for our Firm and Investors was...
Our overall experience has been great. Our three objectives for our Firm and Investors was efficiencies on communicating, subscribing and transparency. The IMS platform assists us on all three, allowing us the time to stay focused on acquisitions.
Pros
The ease of the CRM to connect and communicate with Investors.
Cons
From an admin perspective it is difficult to navigate on the platform through a mobile device when you want to provide excellent customer service while on the go.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly Recommended
Reviewed on 2021/01/15
From the start the IMS staff have been incredibly professional, courteous, responsive, and just...
From the start the IMS staff have been incredibly professional, courteous, responsive, and just nice people. That makes a huge difference.
Pros
The software itself was very easy to use. We had a slightly different need when we started and the staff at IMS was great to respond to our needs. Over the next couple of months we made some modifications that were perfect for our internal needs and for our clients.
Cons
As developers we needed a slightly different project description page for our investors, but IMS made a few changes and worked with us closely to make sure our end product did what it was supposed to.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
IMS Simply Did Not Work for Us
Reviewed on 2019/03/15
We made every effort to make IMS work for us. We even went so far as to pay for IMS personnel to...
We made every effort to make IMS work for us. We even went so far as to pay for IMS personnel to come to our offices for a few days in order to see if they could really come to undersand what the needs of our family of funds were and how we could best deploy their system in support of our investor relations goals. In the end, we got a lot of lip service and promises for system enhancements, but IMS never delivered. Ultimately, we were compelled to terminate our contract and move to a different platform.
Pros
Price point was at the low end of market.
Cons
Ineffectual support. Platform would freeze or crash frequently. We were told this was due to our fund's "large size", which was, at the time, only 300 investors. System was not intuitive to use.
Response from RealPage
We are sorry that you didn¿t feel like IMS was the best partner for your firm during our brief engagement, that said, this feedback appears to be quite dated. Your experience indicates that you had left IMS prior to some significant updates to our support structure and capacity. Further, in the last year, we have rolled out extensive fund enhancements that include Commitments and Capital Calls, added additional fund-specific metrics to the dashboards, and improved our reporting abilities with the release of Investor Statements.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Overall Great Platform/Product
Reviewed on 2019/08/23
Been a very positive experience overall. Like with any implementation or roll-out of a new...
Been a very positive experience overall. Like with any implementation or roll-out of a new technology, there are speed bumps and issues that arise, but their team is awesome and will help navigate you through every problem. Additionally, what surprised us the most was the way it allowed us to control the equity raise process in an uber professional and powerful kind of way - which was truly a game changer for us since we're a small management/investment firm.
Pros
Robust CRM capabilities; great way to track performance of assets and deliver metrics to investors; professional platform to communicate updates and distribute documents to investors; can publish offerings through platform whereby investors can view the offering materials and fully subscribe with a few clicks; impressive waterfall functionality; gave us the ability to raise significant capital quickly and expand our investor network in the process.
Cons
There is a learning curve and it's not the most intuitive or user-friendly, but the implementation team and customer service team are fantastic to work with. There are also some basic things it could do better, but the good thing is they listen and are always rolling out updates.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great tool and extremely valuable
Reviewed on 2019/04/23
My overall experience has been great. IMS has allowed me to be much more efficient at my job and...
My overall experience has been great. IMS has allowed me to be much more efficient at my job and given me back a lot of time due to all the functionality it has to offer. The customer service is great and extremely responsive and helpful.
Pros
Forward-thinking platform that provides excellent transparency for our investors and an easy means for investors to go for documents, investment performance, and new offerings.
It's also a very valuable tool from a sponsors standpoint because of the ability to process complex waterfall distributions, upload K1's in a timely fashion, and sign documents electronically.
Cons
Some of the initial setup of new offerings is not very intuitive but this is a known issue that is being addressed.
RealPage IMS FAQs
Below are some frequently asked questions for RealPage IMS.Q. What type of pricing plans does RealPage IMS offer?
RealPage IMS offers the following pricing plans:
- Starting from: US$1,000.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Multiple plans are available for different business goals. Contact IMS for a pricing quote.
Q. Who are the typical users of RealPage IMS?
RealPage IMS has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does RealPage IMS support?
RealPage IMS supports the following languages:
English
Q. Does RealPage IMS support mobile devices?
RealPage IMS supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does RealPage IMS integrate with?
RealPage IMS integrates with the following applications:
Docusign, Gmail, Google Analytics 360, Google Maps, Mailchimp, Microsoft Outlook, Rent Manager
Q. What level of support does RealPage IMS offer?
RealPage IMS offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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