About Retently

Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action. The cloud-based Retently platform aims to help business track their Net Promoter Score, collect valuable customer feedback and improve customer loyalty by turning detractors into promoters.

The fully customizable Retently Net Promoter Survey platform allows businesses to collect customer feedback, create workflows, and boost customer satisfaction by sending customers a single question satisfaction survey. Customers can then give the business a score based on how likely they are to recommend the company to a friend, and provide additional feedback, and a total Net Promoter Score will be calculated based on the survey responses. Surveys can be distributed via email, or triggered within the business app or website, and multiple channels can be utilized for increased response rates. Retently also facilitates the triggering of surveys based on specific, predefined actions such as a visitor leaving the web page or the finalization of a sale.

Customers can be split into segments in order to target surveys at specific user groups and gain insight into different demographic results. Surveys can be customized both visually and in terms of content, with the ability to add company branding and colors, and personalize the question and text content depending on the target audience. Retently integrates with a large range of third party applications including CRM, email, and marketing platforms in order to create custom workflows, sync contacts, manage feedback, and more.

Pricing starting from:

US$15,00/month

  • Free Trial
  • Subscription

Key benefits of Retently

  • Segment customers into defined demographic groups in order to target them with personalized and targeted surveys and campaigns, and visualize the results in advanced reports.

  • Customize surveys fully and choose from a range of pre-built survey templates. Businesses can add their own colors and branding, and customize the text to target specific users.

  • Distribute surveys across multiple channels including email, in-app, and online on the business website. Set up surveys to be triggered on multiple platforms in order to optimize the amount of responses.

  • Integrate with over 260 third party applications such as HubSpot, Salesforce, MailChimp, Constant Contact, Gmail, Slack, Campaign Monitor, and many more, and create custom integrations using the Retently API.

  • Create transactional NPS campaigns meaning surveys will be triggered when a customer carries out a specific, predefined action such as leaving the web page.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, Australia

    Supported Languages

    English

    Pricing starting from:

    US$15,00/month

    • Free Trial
    • Subscription

    Images

    Setup and manage multiple NPS campaigns
    Manage customers with a built-in customer database, and send surveys to specific clients
    The dashboard displays the businesses overall Net Promoter Score
    Conversations can be setup with visitors who leave negative responses in order to gather further feedback
    Integrate with over 260 apps natively or through Zapier
    View 6 more
    Retently video
    Retently screenshot: Setup and manage multiple NPS campaigns Retently screenshot: Manage customers with a built-in customer database, and send surveys to specific clients Retently screenshot: The dashboard displays the businesses overall Net Promoter Score Retently screenshot: Conversations can be setup with visitors who leave negative responses in order to gather further feedback Retently screenshot: Integrate with over 260 apps natively or through Zapier

    Features

    Total features of Retently: 27

    • API
    • Automatic Notifications
    • CRM Integration
    • Campaign Management
    • Chat
    • Collaboration Tools
    • Corrective Actions
    • Custom Fields
    • Custom Forms
    • Customer Database
    • Customer Experience Management
    • Customer Segmentation
    • Customizable Branding
    • Customizable Templates
    • Data Import/Export
    • Email Distribution
    • Email Integration
    • Event Triggered Actions
    • Feedback Collection
    • Feedback Management
    • Monitoring
    • Multi-Language
    • Real Time Notifications
    • Surveys & Feedback
    • Third Party Integration
    • Visitor Management
    • Visual Analytics

    Alternatives

    Zoho CRM

    4,2
    #1 Alternative to Retently
    Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

    TeamSupport

    4,5
    #2 Alternative to Retently
    TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech,...

    Alchemer

    4,5
    #3 Alternative to Retently
    You might want to run a simple survey. You might want to change the world. Alchemer, formerly SurveyGizmo, is the only...

    Zoho CRM Plus

    4,3
    #4 Alternative to Retently
    Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer...

    Reviews

    Overall rating

    5 /5
    (23)
    Value for Money
    4,8/5
    Features
    4,8/5
    Ease of Use
    5/5
    Customer Support
    4,9/5

    Already have Retently?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 23
    Mark D.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Clean, beautiful design, intuitive interface, great customer support, and a high value product.

    Reviewed on 2018/04/18

    Ease of use, beautiful and intuitive interface, cost effective.

    Ease of use, beautiful and intuitive interface, cost effective.

    Pros

    I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

    Cons

    None!

    Evan C.
    Overall rating
    • Industry: Retail
    • Company size: 201-500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Solid Platform, Great Support, Very Affordable

    Reviewed on 2020/10/26

    Pros

    The product was very easy to set up and transition from other vendors. With in a day I had imported all our data and was ready to send out a campaign. Very easy to use.

    Cons

    There's not much I don't like about this software. There are additional features I would like to see but they are already on the developer's road map. The only real feature I feel needs to be priortised is being able to one one contact across multiple campaigns (think surveys) with rules to prevent multiple surveys being sent. For example, if I have an NPS, CES and CSAT Campaign that all have similar triggers, a customer could receive all 3 surveys. The team are very responsive though and working to make this a platform businesses of all sizes can rely on. Very happy we made the switch.

    George M.
    Overall rating
    • Industry: E-Learning
    • Company size: 51-200 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Does what it promises

    Reviewed on 2019/01/06

    We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the...

    We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.

    Pros

    Simple and modern UI
    Fairly generous plan for up to 3,000 responses per month
    The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)

    Cons

    Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options.

    As far as I know there is no easy way to integrate with an Android/iOS mobile app.

    Mathieu A.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great NPS software for Intercom users

    Reviewed on 2020/11/02

    Pros

    We chose Retently because their Intercom integration is the best on the market. When I had a question, their support team was very kind and fast to response.

    Cons

    I think their self-onboarding process could be improved a bit, but their online support made up for it.

    Abbe W.
    Overall rating
    • Industry: Management Consulting
    • Company size: 2-10 Employees
    • Used Monthly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Superb Customer Service and product

    Reviewed on 2020/01/30

    It's great to be able to have different campaigns for the various offerings of our business so we...

    It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.

    Pros

    Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations!

    The software itself is very user friendly, easy to setup and use. I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price.

    Cons

    Initially we only signed up to the cheapest package which includes only one campaign. We soon realised we needed more than one campaign. But that's not a Retently software issue and not something I didn't like - it's just something that I discovered we would need (more than one campaign) so we have upgraded to the next package.

    Showing 5 reviews of 23 Read all reviews

    Retently FAQs

    Below are some frequently asked questions for Retently.

    Retently offers the following pricing plans:

    • Starting from: US$15,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Basic: $15/month when billed monthly or $126 annually for 100 monthly surveys, 1 NPS campaign, and 1 team member Growth: $35/month when billed monthly or $294 annually for 1,000 monthly surveys, 3 NPS campaign, and 3 team members Advanced: $100/month when billed monthly or $840 annually for 2,500 monthly surveys, 8 NPS campaign, and 8 team members Premium: custom pricing available for 10,000 monthly surveys, 20+ NPS campaign, and 20+ team members. Contact Retently for more information.

    Retently offers the following features:

    • API
    • Analytics
    • Automatic notifications
    • CRM integration
    • Campaign management
    • Chat
    • Collaboration tools
    • Custom fields
    • Custom forms
    • Customer database
    • Customer experience management
    • Customer segmentation
    • Customizable branding
    • Customizable templates
    • Data import/export
    • Email distribution
    • Email integration
    • Event triggered actions
    • Feedback collection
    • Feedback management
    • Multi-language
    • Notifications
    • Real time notifications
    • Surveys & feedback
    • Third party integration
    • Visitor targeting
    • Visual analytics

    Retently has the following typical customers:

    Small Business, Mid Size Business

    Retently supports the following languages:

    English

    We do not have any information about what devices Retently supports

    Retently integrates with the following applications:

    ActiveCampaign, Expensify, Freshsuccess, Marketo Engage, Paymo, Redbooth, Runrun.it, SolarWinds Service Desk, Wordpress, Xero

    Retently offers the following support options:

    Phone Support, Online Support, Knowledge Base, FAQs

    Related categories

    See all software categories found for Retently.