About Chorus

The Chorus Conversation Cloud is an AI-driven tool which is designed to capture and record every sales call and customer-facing meeting to analyze and provide insights. It aims to help teams to become more customer centric, data-driven, and maintain alignment across the organization. Chorus seamlessly integrates with existing sales, meeting, CRM, and communications systems in order to ensure synchronous workflows and provide instant insights across platforms.

Chorus aims to provide businesses with complete visibility into team and organizational performance through real-time insights into conversations with customers. Natural language analysis provides users with feedback on missed opportunities or effective strategies during calls, so that team members can learn from what works and what doesn’t. Calls are stored within the system and can be tagged by category or type and searched for when needed for training new hires or carrying out performance reviews.

Artificial intelligence automatically captures, records, summarizes, and enters call notes into third-party CRM systems in real time to provide deeper insights into every customer relationship and opportunity. Every conversation - both calls and virtual meetings - are automatically mapped to integrated CRM tools so that all employees within the organization can benefit from notes and information on each contact. Managers can also analyze and run reports on individual sales team members and calls without having to ask others for a recount of the conversation.

Key benefits of Chorus

  • Access a call library of best sales calls to shorten ramp times and assist with onboarding new team members. Coaching Networks can be created including collective learnings from the top B2B revenue teams and organization best practices.

  • Enable data-driven sales coaching by utilizing data from calls that have been recorded and analyzed. Training can be based around what trends are effective and what has been proven as uneffective.

  • Provide recordings to enable cross team collaboration and in-depth product and customer feedback. Managers can listen to recordings of individual team members in order to assess performance.

  • Integrate with third party CRM systems to enable automatic input of call details that are often missed by manual entry including call transcripts, exact timings, type of call, subject matter, and more.

  • View analytics to gain insight into metrics such as trends affecting win-rates across the entire organization or individual teams, average minutes per call, agent performance, and more. Reports can be shared with anyone within the organization.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English

    Images

    Record and analyze meetings and calls within Chorus
    Meeting recordings are stored within Chorus and can be searched for and accessed at any time
    Call recordings can be organized into playlists including calls with improvement areas, calls for on-boarding, and more
    Analytics are generated to provide insight into trends, keywords, and mentions within calls
    Metrics such as number of calls, average minutes per call, and more can be tracked
    View 6 more
    Chorus video Chorus screenshot: Record and analyze meetings and calls within Chorus Chorus screenshot: Meeting recordings are stored within Chorus and can be searched for and accessed at any time Chorus screenshot: Call recordings can be organized into playlists including calls with improvement areas, calls for on-boarding, and more Chorus screenshot: Analytics are generated to provide insight into trends, keywords, and mentions within calls Chorus screenshot: Metrics such as number of calls, average minutes per call, and more can be tracked

    Features

    Total features of Chorus: 38

    • Activity Dashboard
    • Activity Tracking
    • Archiving & Retention
    • Auto-Dialer
    • CRM
    • Call Monitoring
    • Call Recording
    • Call Reporting
    • Call Tagging
    • Call Tracking
    • Categorisation/Grouping
    • Chat Transcript
    • Collaboration Tools
    • Commenting / Notes
    • Conversion Rate Optimization
    • Conversion Tracking
    • Customizable Categories
    • Dashboard
    • Email Management
    • Event Triggered Actions
    • Feedback Management
    • File Transfer
    • Interaction Tracking
    • Learning Paths/Tracks
    • Meeting Management
    • On-Demand Recording
    • Onboarding
    • Opportunity Management
    • Performance Appraisal
    • Performance Management
    • Performance Metrics
    • Recording
    • SSL Security
    • Sales Reports
    • Scheduled Recording
    • Search/Filter
    • Summary Reports
    • Training Management

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    Reviews

    Overall rating

    4,7 /5
    (46)
    Value for Money
    4,7/5
    Features
    4,5/5
    Ease of Use
    4,5/5
    Customer Support
    4,6/5

    Already have Chorus?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 46
    Andrew L.
    Overall rating
    • Industry: Computer Software
    • Company size: 1 001-5 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent tool - Customer Success Manager

    Reviewed on 2018/09/04

    I often use Chorus to transfer customer feedback to our product managers. This gives the PMs the...

    I often use Chorus to transfer customer feedback to our product managers. This gives the PMs the ability to hear the feedback directly from the customer, which is definitely something they value. It also eliminates a lot of back and forth internally.

    Pros

    I'm a big fan of Chorus because it gives me the ability to go back and review my calls. This allows me to collect follow-ups and critique my style. Also, I enjoy listening to my team's calls to iterate on my style and pick up different techniques on engaging with customers., I've enjoyed building out playlists so new members from my team can listen and learn more from a library of customer calls sorted based on topic. The new UI is great too. I feel it is much easier to use than the previous one. I'm excited to work with Chorus in the future because I feel the team is extremely customer-centric. They've been extremely responsive and helpful during the whole process (onboarding and checking in). They've also been receptive to some feedback and connected us with a PM to further discuss.

    Cons

    I dislike that there a two different buttons to share and add a clip to a playlist. I think this could be combined in the screen that allows you to fine tune the clip.

    Jacco D.
    Overall rating
    • Industry: Photography
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Chorus tracks and transcribes our meetings

    Reviewed on 2018/12/05

    Chorus is an extra ear and eye on every meeting we have with prospects and clients, something that...

    Chorus is an extra ear and eye on every meeting we have with prospects and clients, something that pays for itself as you scale and ramp up the volume of meetings.

    Pros

    Chorus extends the reach and influence of our managers by tracking all demo meetings and identifying opportunities to follow up on to improve our demos. It also allows us to go back to older meetings, share them with team members and transcribe them for the sales team and their clients.

    Cons

    At times the software was slower or the interface was not optimal, but the team is constantly taking feedback and incorporating this in the product to deliver not only what was promised but further building out the tool to add new value.

    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Chorus is the future

    Reviewed on 2020/11/05

    Chorus is a great platform for scaling your sales team and overall success in your sales org.

    Chorus is a great platform for scaling your sales team and overall success in your sales org.

    Pros

    Very easy to share with your team by creating playlists or commenting on recordings. Great for working remotely!

    Cons

    I don't like how you can't see on the recording level if it's been added to the playlist already or playlists the call recording belongs to. The AI isn't that great at transcribing voice to text.

    Jose P.
    Overall rating
    • Industry: Computer & Network Security
    • Company size: 201-500 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Great sales tool

    Reviewed on 2020/12/15

    i have had a really great experience using Chorus.ai vital tool for a sales rep.

    i have had a really great experience using Chorus.ai vital tool for a sales rep.

    Pros

    The note taker is a game changer. being able to focus on the call and not worry about taking notes has definitely had an impact on my sales. Also great to be able and go back and listen to calls.

    Cons

    I feel like they could make the application a little more hidden. Sometimes prospects can get scared if they think the conversation is being recorded.

    Verified Reviewer
    Overall rating
    • Industry: Internet
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great for recording calls and sharing moments

    Reviewed on 2018/09/14

    Our Sales Team uses it a lot for coaching and mentoring. Customer Success (my team) mostly uses it...

    Our Sales Team uses it a lot for coaching and mentoring. Customer Success (my team) mostly uses it for sharing feedback themes with our Product Team.

    Pros

    I love that it records my calls and shows me the themes that came up during our call. This allows me to easily identify the moments in my call that are relevant to share with my team, and then I can clip those moments and share them via Slack.

    Cons

    The transcripts are just plain wrong. Like 75% of the words written are not the words we said. I know text to speech is tricky. They do, pretty much always, capture the trigger words for themes that we established on setting it up, though: "Next Steps", names of competitors, names of projects, etc.

    Showing 5 reviews of 46 Read all reviews

    Chorus FAQs

    Below are some frequently asked questions for Chorus.

    Chorus offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Contact Chorus for pricing information.

    We do not have any information about Chorus features

    Chorus has the following typical customers:

    51-200, 201-500, 501-1 000, 1 001+

    Chorus supports the following languages:

    English

    Chorus supports the following devices:

    Chorus integrates with the following applications:

    BlueJeans, Cisco Webex, ClearSlide, Five9, GoToMeeting, Google Workspace, Join.Me, Microsoft Outlook, Outreach, Playbooks, Salesforce Sales Cloud, Slack, Zoom Meetings & Chat

    Chorus offers the following support options:

    Phone Support

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