ABM Loyalty

ABM Loyalty

Cloud based loyalty program for B2B & B2C

5/5 (2 reviews)

ABM Loyalty Overview

ABM Loyalty is a cloud-based loyalty program platform with integrated CRM suitable for a variety of B2B and B2C organizations who would like to further develop their buyer/customer relationships and stimulate repeated sales. Users are able to identify customers, reward purchases, create offers, collect customer data, compare the performance of multiple outlets, form customer groups based on consumer behavior or demographic data, and more.

ABM Loyalty enables users to implement unique loyalty programs in order to encourage users to form an attachment to the company or brand, and stimulate repeated sales from customers. In order to retain and attract new clients, organizations can create attractive offers and add an emotional component to sales while supporting the client’s interest. Offers can take personal customer preferences into account and can include bonuses which can be exchanged for unique prizes, special offers, or participation in drawings.

Through the use of loyalty cards and mobile apps, organizations can identify customers as they register or make a purchase, and collect their data. Users can collect information to determine which are the most active or passive, direct or indirect clients, as well as see which goods are purchased the most, which goods bring maximum profit, and compare performance across all outlets. ABM Loyalty enables organizations to build customer groups based on consumer behavior and demographic data in order to conduct personalized campaigns and promotions, and reward purchases, participation and activity.

ABM Loyalty provides a detailed customer history of purchases made via the site or mobile app, allowing companies to offer their clients bonuses for various actions such as registration, the purchase of specific goods, changing to a new level, birthdays, leaving feedback about an establishment or products, and more. Additional features include tools to create unique proposals and campaigns, and view detailed information regarding the demand for each product’s SKU (stock keeping unit).

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Middle-East and Africa, United States

Supported Languages

English, Russian, Ukrainian

ABM Loyalty Reviews

Overall rating
5/5
100% positive reviews
2
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
Anna G.

1 We successfully use the ABM Loyalty for is a program of encouraging customers "LOTOK Family"

Used Daily for 1+ year
Reviewed on 2017/11/17
Review Source: Capterra

The total number of issued bonus cards is more than 120,000 participants. Increase in the average check by 20%. Increase in the average number of positions in the check.

The "LotOK" chain, in addition to the key card, provides the special keychain to the main card, which allows the entire family to accumulate additional funds on the account. Participants present their key card or keychain at the POS before each purchase and automatically accumulate points to their account. For each 1 (one) hryvnia paid in the retail chain, the Participant receives 1 (one) "OK". After the payment (cash or bank cards), the check indicates the number of accumulated "OK" in the form of an integer

Pros

1. Cloud-based CRM system for managing the program and settings of rewards.
2. The site was developed and integration was carried out with the personal cabinet of the Participant (client) of the Loyalty program www.lotok.ua
3. Participant's tool - a plastic card with bar codes EAN 13 and QR code.
4. Mobile app, wallet (iOS, Android).
5. Integration with iBox self-service terminal networks.
6. Single channel (omni channel) for correct data collection and interaction with the participants of
the program.
7. Integration with the cash software.

Cons

Previously, our stores provided customers with discounts. This howled is not profitable for our retail chain. ABM Loyalty is a bonus loyalty program. It was difficult for us to adjust to the bonus program.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Marina S.

Wide possibilities for bonus/loyalty program operations

Used Daily for 6-12 months
Reviewed on 2018/11/01
Review Source: Capterra

Client base update (Actualization) due to mobile phone number binding. New capabilities in terms of analytics and promo campaigns

Pros

High rate of processing, campaigns and analytics adjustment

Cons

Longer order of upgrades cause longer expectation time for some crucial updates

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

ABM Loyalty Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact ABM Cloud for detailed pricing information.

ABM Loyalty Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Reminders
  • Calendar Management
  • Customer Database
  • Mobile Integration
  • Reporting & Statistics

  • Automatic Notifications
  • CRM Integration
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Real Time Data
  • Social Media Integration
  • Third Party Integration

Additional information for ABM Loyalty

Key features of ABM Loyalty

  • Advertising
  • Bonus management
  • CRM
  • Calendar/reminder system
  • Call logging
  • Client management
  • Conduct campaigns and promotions
  • Contact management
  • Create offers
  • Create proposals
  • Customer activity tracking
  • Customer groups
  • Customer groups based on behavior
  • Customer identification
  • Customer loyalty program
  • Data collection
  • Demographic data
  • Detailed history of purchases
  • Discount management
  • Gift card system
  • Hotline & surveys
  • Internal chat integration
  • Loyalty card system
  • Loyalty cards
  • Loyalty management
  • Member portal
  • Mobile applications
  • No-card loyalty system
  • Omnichannel management
  • Performance tracking
  • Personalized offers
  • Purchase history bonus
  • RFM analysis
  • Registration
  • Reward participation and activity
  • Rewards management
  • Sales reports
  • Statistics bonuses
  • Stock keeping unit (SKU)
  • Unique prizes

Benefits

  • ABM Loyalty helps organizations build friendly relationships with buyers through tools for direct communication, behavior and preference data collection, and more.

  • Collect detailed consumer and demographic information about customers to create personalized campaigns and promotions to retain clients and attract new ones.

  • Ensure accurate identification of the customer as they make a purchase through the use of loyalty cards or native mobile apps.

  • Efficiently reward customers for purchases, amount spent, participation and activity using ABM Loyalty's automatic reward calculations for each SKU (stock keeping unit).

  • Get a detailed history of purchases made via the site and mobile app and offer bonuses for different actions such as specific goods purchase, registration, change to a new level, and more.

  • ABM Loyalty FAQs

    Below are some frequently asked questions for ABM Loyalty.

    Q. What type of pricing plans does ABM Loyalty offer?

    ABM Loyalty offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact ABM Cloud for detailed pricing information.

    Q. What are the main features of ABM Loyalty?

    ABM Loyalty offers the following features:

    • Advertising
    • Bonus management
    • CRM
    • Calendar/reminder system
    • Call logging
    • Client management
    • Conduct campaigns and promotions
    • Contact management
    • Create offers
    • Create proposals
    • Customer activity tracking
    • Customer groups
    • Customer groups based on behavior
    • Customer identification
    • Customer loyalty program
    • Data collection
    • Demographic data
    • Detailed history of purchases
    • Discount management
    • Gift card system
    • Hotline & surveys
    • Internal chat integration
    • Loyalty card system
    • Loyalty cards
    • Loyalty management
    • Member portal
    • Mobile applications
    • No-card loyalty system
    • Omnichannel management
    • Performance tracking
    • Personalized offers
    • Purchase history bonus
    • RFM analysis
    • Registration
    • Reward participation and activity
    • Rewards management
    • Sales reports
    • Statistics bonuses
    • Stock keeping unit (SKU)
    • Unique prizes

    Q. Who are the typical users of ABM Loyalty?

    ABM Loyalty has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does ABM Loyalty support?

    ABM Loyalty supports the following languages:

    English, Russian, Ukrainian

    Q. What type of pricing plans does ABM Loyalty offer?

    ABM Loyalty has the following pricing plans:

    Subscription

    Q. Does ABM Loyalty support mobile devices?

    We do not have any information about what devices ABM Loyalty supports

    Q. What other apps does ABM Loyalty integrate with?

    We do not have any information about what integrations ABM Loyalty has

    Q. What level of support does ABM Loyalty offer?

    ABM Loyalty offers the following support options:

    Online Support, Phone Support