AlertFind

Multi-channel emergency notification and IT alerting system

About AlertFind

AlertFind is a multi-channel emergency notification and IT alerting system that helps organizations notify employees immediately and manage incidents ranging from natural disasters to system outages. Includes 2-way communications, geofencing, multi-language support, and more. AlertFind's unique SmartContact feature ensures that the emergency contact database is always accurate and up to date by pulling the latest employee contact information from the organization's HR information systems.

Multi-channel delivery means users can send alerts to employees via text, voice, email, mobile app push notifications, and more. By simultaneously pushing alerts through multiple channels, AlertFind delivers alerts and updates to employees quickly on whichever device they are using. Emergency notifications enable users to alert employees to threats, and provide them with important information and key updates on situations such as natural disasters, so that they can take protective action immediately. Two-way communication allows team members to respond to emergency notifications and send ‘need help’ requests.

AlertFind’s IT alerting capabilities help keep organizations informed when systems are down due to a service outage or cyber attack. Users can integrate AlertFind with their service desk solution using APIs for Remedy, ServiceNow, Zendesk, Freshdesk, and more. Targeted alerts and auto-escalation technology enable users to send or escalate alerts to the specific individuals or teams capable of resolving the issue. AlertFind ensures all alerts are delivered even when systems go offline with secure off-network alerts.

Other important features include customizable hotline and conference bridge capabilities, automated alerts, role- and group-based alerts and geofencing. AlertFind's global reach, guaranteed uptime, multi-language support and secure, off-network platform make sure that you'll be able to reach everyone, everywhere in any situation.

Key benefits of AlertFind

Multi-channel delivery allows users to send unlimited notifications through multiple channels, including email, text, voice call, mobile app push notifications, faxes, and more.

AlertFind allows users to provide real-time status updates with 2-way communication tools such as read receipts, surveys, conference calls, incoming messages, and ‘need help’ requests.

Geofencing capabilities enable users to target alerts in specific areas in case of regional events or threats.

Native iOS and Android mobile apps give users the flexibility to send alerts and manage responses in real-time from their smartphone.

Secure off-network emergency notifications enable users to deliver alerts even when phone lines are down or systems go offline.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

AlertFind identify and address issues
AlertFind Smart Contact
AlertFind technical training and onboarding
AlertFind customer support
AlertFind team member status tracking
AlertFind’s geo-targeting capabilities allow users to communicate with groups in any specific area they choose
View 7 more
AlertFind video
AlertFind screenshot: AlertFind identify and address issues AlertFind screenshot: AlertFind Smart Contact AlertFind screenshot: AlertFind technical training and onboarding AlertFind screenshot: AlertFind customer support AlertFind screenshot: AlertFind team member status tracking AlertFind screenshot: AlertFind’s geo-targeting capabilities allow users to communicate with groups in any specific area they choose

Features

Total features of AlertFind: 26

  • API
  • Alerts / Escalation
  • Assignment Management
  • Automatic Notifications
  • Communication Management
  • Compliance Management
  • Email Alerts
  • Employee Database
  • Escalation Management
  • Geotargeting
  • Human Resource Integration
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Offline Access
  • Progress Tracking
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Risk Alerts
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • User Management
  • Video Conferencing

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Reviews

Overall rating

5 /5
(1)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

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Showing 1 review
Adam C.
Overall rating
  • Industry: Management Consulting
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic product for continuity

Reviewed on 2020/09/21

Helpful team - no issues

Helpful team - no issues

Pros

Easy to use and set up - people were helpful and knowledgeable about other vendors

Cons

Haven't found just yet - does as expected based on what I was told

AlertFind FAQs

Below are some frequently asked questions for AlertFind.

AlertFind offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Contact AlertFind for detailed pricing information.

AlertFind offers the following features:

  • 'Need help' requests
  • Alerts / escalation
  • Artificial intelligence, machine learning & data science
  • Auto-escalation
  • Automated alerts
  • Conference calls
  • Custom API integrations
  • Custom hotlines & conference bridges
  • Device targeting
  • GDPR compliant
  • Geofencing
  • Incoming messages
  • Mass notifications
  • Mobile notifications
  • Multi-channel delivery
  • Multi-language support
  • Notification hierarchy
  • Notification templates
  • One-click alerts
  • Priority level assignment
  • Progress tracking
  • Read receipts
  • Real time data
  • Real time reporting
  • Real time updates
  • Role-based alerting
  • SOC 1 & SOC 2 certified
  • Secure off-network emergency notifications
  • Service desk integration
  • SmartContact
  • Surveys
  • Targeted alerts to specific individuals or groups
  • Two-way communication
  • User management
  • Visual notifications
  • Web notifications
  • iOS & Android mobile app

AlertFind has the following typical customers:

Small Business, Mid Size Business

AlertFind supports the following languages:

English

AlertFind supports the following devices:

Android, iPhone, iPad

AlertFind integrates with the following applications:

Freshdesk, SAP Business One, ServiceNow, Zendesk

AlertFind offers the following support options:

Phone Support, Online Support, FAQs

Related categories

See all software categories found for AlertFind.