About Anagram

Anagram, formerly Patch, is an online insurance benefit management platform built to help healthcare providers such as eye care, physical therapy, mental health, chiropractic care, and other professionals to understand and use their patient’s out-of-network healthcare plans and insurance benefits. Anagram enables healthcare professionals let their patients know the exact reimbursement amount to expect, and submit a claim online on their behalf.

Anagram's complete universal insurance benefit platform helps healthcare providers to increase their patient base, allowing professionals to leverage out-of-network insurance benefits and avoid in-network constraints. Healthcare providers are able to retrieve their patient’s coverage information in real time, regardless of their insurance network, allowing patients to understand their benefits at the point-of-service. Exact reimbursements specific to every patient’s plans are automatically calculated and outlined with detailed information on all services and/or items they are purchasing or receiving. Healthcare professionals can file claims for patients online on their behalf, and shortly thereafter, patients will receive their reimbursement checks.

Anagram's capabilities for digital claiming allow organizations to eliminate superbills or handwritten paperwork, printing and mailing, and helps to cut down on claim errors and typos. All online claims are insurance carrier standard and compliant, and the Patch platform is fully HIPAA compliant, including bank-level SLL security.

Pricing starting from:

N/A

  • Free Trial
  • Subscription

Key benefits of Anagram

  • With Anagram, healthcare providers and their patients can understand out-of-network benefits, and file digital claims online.

  • Anagram's universal web platform provides a streamlined experience for managing insurance benefits across a variety of payers for all kinds of healthcare providers.

  • Increase the organization's patient base by knowing and accepting a variety of healthcare plans and insurance benefits across networks.

  • Help patients understand their out-of-network benefits at the point-of-service and offer the best patient experience.

  • Patient reimbursements are automatically calculated specific to each customer's unique plan including details on the materials and services being rendered.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Trial
    • Subscription

    Images

    Maintain relationships with patients regardless of their insurance network and retrieve coverage details in real time
    Calculate exact reimbursements for every patient
    File claims for patients and they will receive their reimbursement checks shortly thereafter
    Monitor revenue for the practice
    The universal web application provides a streamlined experience for managing insurance benefits across many payers for all kinds of healthcare providers
    View 6 more
    Anagram video
    Anagram video
    Anagram screenshot: Maintain relationships with patients regardless of their insurance network and retrieve coverage details in real time Anagram screenshot: Calculate exact reimbursements for every patient Anagram screenshot: File claims for patients and they will receive their reimbursement checks shortly thereafter Anagram screenshot: Monitor revenue for the practice Anagram screenshot: The universal web application provides a streamlined experience for managing insurance benefits across many payers for all kinds of healthcare providers

    Features

    Total features of Anagram: 13

    • API
    • Activity Dashboard
    • Benefits Management
    • Chat
    • Claims Management
    • Client Management
    • Deduction Management
    • HIPAA Compliance
    • Real Time Data
    • Records Management
    • Revenue Management
    • SSL Security
    • Status Tracking

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    Reviews

    Overall rating

    4,6 /5
    (18)
    Value for Money
    4,5/5
    Features
    4,3/5
    Ease of Use
    4,4/5
    Customer Support
    4,6/5

    Already have Anagram?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 18
    Vick M.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Patch is perfect for OON VSP offices

    Reviewed on 2019/12/12

    Pros

    This product helps me competer for VSP patients since our practice is out of network. We would not be as successful if it wasn't for this product.

    Cons

    customer support can be slow at times when we do have issues.

    Brendon W.
    Overall rating
    • Industry: Medical Practice
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Our Practice LOVES Patch for VSP OON!

    Reviewed on 2019/12/10

    We are very happy with Patch and we are in our second year of using them. Submitting OON claims as...

    We are very happy with Patch and we are in our second year of using them. Submitting OON claims as an open access provider for the patient is a no brainer, because it's less work for the patient than having them fill out their own OON claim forms. When we give the patient our normal retail price of glasses, and then the total they pay with our own discounts and their OON allowances, we rarely get any pushback on them purchasing eyewear. I would say the pushback is less than 10%. Patch pays for itself in only a few OON patients.

    Pros

    Our practice uses Patch to obtain out of network benefits so that our patients have the freedom to keep us as a provider even though we are not in their network. Being an open access provider is so easy! We use much less staff time working on VSP claims AND we generate more income for the practice per patient. By offering discounts to the patient and accepting assignment (payments) from VSP directly, we are still able to offer great value while at the same time offer premium optical products and services. Also, submitting claims is much easier than submitting claims in network with VSP.

    Cons

    VSP sometimes makes it difficult for Patch to find the benefits of a patient. But Patch has a direct message system that allows them to look into any problems or discrepancies right away if the benefits don't come up automatically (which they usually do). Even though it make take some time to find benefits for a patient, Patch is there every step of the way letting us know what the status is.

    Kim D.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Waste of Money

    Reviewed on 2019/02/19

    Terrible customer service. Took 3 weeks to get back to me. Never follows up. This customer service...

    Terrible customer service. Took 3 weeks to get back to me. Never follows up. This customer service was only good when they wanted to make a sale. Don't get fooled!

    Pros

    I tried Patch for a month. The website is always down. If not then you are left messaging back and forth with their operators with no results. It was a good sell but a worthless service. I made the mistake of buying a year's service but when I realized it was worthless I offered to pay them 2-3 months but to get a partial refund. They refused. Therefore I don't want other doctors or practices to make my same mistake. It is just a an expensive lesson in futility. Don't wast your time or money!

    Cons

    All of it! It not worthy your time, your staff's time, your patient's time and definitely not your money!

    Adam C.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A Must Have for ALL Opticians !!

    Reviewed on 2019/11/21

    Overall: A +++++++++++

    Overall: A +++++++++++

    Pros

    Patch is great! I highly recommend using it!!
    - The platform is easy to use the the support team is very friendly and helpful!!

    - Patch can help finalize the sale! We've been in business since 1952 and we never had to worry about Insurances back in the day, Now, Insurance is the norm and Patch is a game changer that allows us to compete with the chain stores. Everyone wants their "FREE Pair" of eyewear. Patch allows us to sell quality eyewear and help patients get the most out of their out of network insurance benefits.

    Cons

    Plugging in a patient's information is a little different for each Insurance Carrier.
    Example: Sometimes you need the Member ID, sometimes S.S. is the only thing that's needed besides other basic information.

    - We do a lot of eyewear for kids and we are finding a lot of solo plans only for children.
    Which is tough to then find their benefits because we always need the primary first.

    Annette A.
    Overall rating
    • Industry: Medical Practice
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    With PATCH, I can have my receptionist file ALL claims before or as soon as the patient walks...

    Reviewed on 2018/07/04

    MORE FREE TIME out of the office and no cut in per patient exam fees verses being IN NETWORK and...

    MORE FREE TIME out of the office and no cut in per patient exam fees verses being IN NETWORK and agreeing to a major reduction in fee just to belong as a provider.

    Pros

    This software allows me to file insurance claims for most Out of Network vision plans, while also allowing me to receive my full exam price for a comprehensive eye exam without compromising the value, and it's as easy to understand that even my 12 year old can file claims for me! EASE OF USE for the non-technical individual is KEY to keeping my workload down and my free time out of the office at a maximum.

    Cons

    There are insurance plans that do need a member ID number to obtain benefits, and there are some vision plans that do not regularly distribute ID cards with their members, making it more difficult for the staff AND patient to obtain benefits and file seamlessly. It would be great to only have to use the last 4 digits of the member's social security number like some plans allow.

    Showing 5 reviews of 18 Read all reviews

    Anagram FAQs

    Below are some frequently asked questions for Anagram.

    Anagram offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Anagram for detailed pricing information.

    Anagram offers the following features:

    • API resources
    • Calculate exact reimbursements
    • Claim resolution tracking
    • Claim revenue management
    • Co-pay & deductible tracking
    • Complete and file for reimbursements
    • Coverage details in real time
    • Dashboard
    • Digital claim filing
    • Electronic claims
    • HIPAA compliant
    • In-app chat support system
    • Insurance management
    • JS plugin
    • Manage patients' healthcare plans across networks
    • Patient management
    • Patient records
    • SSL security
    • Status tracking

    Anagram has the following typical customers:

    Small Business, Mid Size Business

    Anagram supports the following languages:

    English

    We do not have any information about what devices Anagram supports

    We do not have any information about what integrations Anagram has

    Anagram offers the following support options:

    Phone Support, FAQs

    Related categories

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