Anagram

Insurance benefit management for healthcare providers

4,6 /5 (18 reviews) Write a Review!

Anagram Overview

What is Anagram?

Anagram, formerly Patch, is an online insurance benefit management platform built to help healthcare providers such as eye care, physical therapy, mental health, chiropractic care, and other professionals to understand and use their patient’s out-of-network healthcare plans and insurance benefits. Anagram enables healthcare professionals let their patients know the exact reimbursement amount to expect, and submit a claim online on their behalf.

Anagram's complete universal insurance benefit platform helps healthcare providers to increase their patient base, allowing professionals to leverage out-of-network insurance benefits and avoid in-network constraints. Healthcare providers are able to retrieve their patient’s coverage information in real time, regardless of their insurance network, allowing patients to understand their benefits at the point-of-service. Exact reimbursements specific to every patient’s plans are automatically calculated and outlined with detailed information on all services and/or items they are purchasing or receiving. Healthcare professionals can file claims for patients online on their behalf, and shortly thereafter, patients will receive their reimbursement checks.

Anagram's capabilities for digital claiming allow organizations to eliminate superbills or handwritten paperwork, printing and mailing, and helps to cut down on claim errors and typos. All online claims are insurance carrier standard and compliant, and the Patch platform is fully HIPAA compliant, including bank-level SLL security.

Anagram Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Anagram for detailed pricing information.


Anagram Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

The universal web application provides a streamlined experience for managing insurance benefits across many payers for all kinds of healthcare providers
Monitor revenue for the practice
Maintain relationships with patients regardless of their insurance network and retrieve coverage details in real time
Calculate exact reimbursements for every patient
File claims for patients and they will receive their reimbursement checks shortly thereafter
Anagram video Anagram video Anagram screenshot: The universal web application provides a streamlined experience for managing insurance benefits across many payers for all kinds of healthcare providers Anagram screenshot: Monitor revenue for the practice Anagram screenshot: Maintain relationships with patients regardless of their insurance network and retrieve coverage details in real time Anagram screenshot: Calculate exact reimbursements for every patient Anagram screenshot: File claims for patients and they will receive their reimbursement checks shortly thereafter

Anagram Reviews

Anagram Reviews

Overall rating
4,6
/
5
Excellent
13

Very good
4

Average
0

Poor
0

Terrible
1

Value for Money
4,5
Features
4,3
Ease of Use
4,4
Customer Support
4,6
94% recommended this app
Vick M.

Patch is perfect for OON VSP offices


Brendon W.

Our Practice LOVES Patch for VSP OON!

We are very happy with Patch and we are in our second year of using them. Submitting OON claims as an open access provider for the patient is a no brainer, because it's less work for the patient than having them fill out their own OON claim forms. When we give the patient our normal retail price of glasses, and then the total they pay with our own discounts and their OON allowances, we rarely get any pushback on them purchasing eyewear. I would say the pushback is less than 10%. Patch pays for itself in only a few OON patients.


Kim D.

Waste of Money

Terrible customer service. Took 3 weeks to get back to me. Never follows up. This customer service was only good when they wanted to make a sale. Don't get fooled!


Annette A.

With PATCH, I can have my receptionist file ALL claims before or as soon as the patient walks...

MORE FREE TIME out of the office and no cut in per patient exam fees verses being IN NETWORK and agreeing to a major reduction in fee just to belong as a provider.


Adam C.

A Must Have for ALL Opticians !!

Overall: A +++++++++++


Vick M.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Patch is perfect for OON VSP offices

Used Daily for 6-12 months
Reviewed on 2019/12/12
Review Source: Capterra

Pros

This product helps me competer for VSP patients since our practice is out of network. We would not be as successful if it wasn't for this product.

Cons

customer support can be slow at times when we do have issues.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brendon W.
Industry: Medical Practice
Company size: 2-10 Employees

Our Practice LOVES Patch for VSP OON!

Used Daily for 1+ year
Reviewed on 2019/12/10
Review Source: Capterra

We are very happy with Patch and we are in our second year of using them. Submitting OON claims as an open access provider for the patient is a no brainer, because it's less work for the patient than having them fill out their own OON claim forms. When we give the patient our normal retail price of glasses, and then the total they pay with our own discounts and their OON allowances, we rarely get any pushback on them purchasing eyewear. I would say the pushback is less than 10%. Patch pays for itself in only a few OON patients.

Pros

Our practice uses Patch to obtain out of network benefits so that our patients have the freedom to keep us as a provider even though we are not in their network. Being an open access provider is so easy! We use much less staff time working on VSP claims AND we generate more income for the practice per patient. By offering discounts to the patient and accepting assignment (payments) from VSP directly, we are still able to offer great value while at the same time offer premium optical products and services. Also, submitting claims is much easier than submitting claims in network with VSP.

Cons

VSP sometimes makes it difficult for Patch to find the benefits of a patient. But Patch has a direct message system that allows them to look into any problems or discrepancies right away if the benefits don't come up automatically (which they usually do). Even though it make take some time to find benefits for a patient, Patch is there every step of the way letting us know what the status is.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kim D.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Waste of Money

Used Daily for 1-5 months
Reviewed on 2019/02/19
Review Source: Capterra

Terrible customer service. Took 3 weeks to get back to me. Never follows up. This customer service was only good when they wanted to make a sale. Don't get fooled!

Pros

I tried Patch for a month. The website is always down. If not then you are left messaging back and forth with their operators with no results. It was a good sell but a worthless service. I made the mistake of buying a year's service but when I realized it was worthless I offered to pay them 2-3 months but to get a partial refund. They refused. Therefore I don't want other doctors or practices to make my same mistake. It is just a an expensive lesson in futility. Don't wast your time or money!

Cons

All of it! It not worthy your time, your staff's time, your patient's time and definitely not your money!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Annette A.
Industry: Medical Practice
Company size: 2-10 Employees

With PATCH, I can have my receptionist file ALL claims before or as soon as the patient walks out !

Used Daily for 1+ year
Reviewed on 2018/07/04
Review Source: Capterra

MORE FREE TIME out of the office and no cut in per patient exam fees verses being IN NETWORK and agreeing to a major reduction in fee just to belong as a provider.

Pros

This software allows me to file insurance claims for most Out of Network vision plans, while also allowing me to receive my full exam price for a comprehensive eye exam without compromising the value, and it's as easy to understand that even my 12 year old can file claims for me! EASE OF USE for the non-technical individual is KEY to keeping my workload down and my free time out of the office at a maximum.

Cons

There are insurance plans that do need a member ID number to obtain benefits, and there are some vision plans that do not regularly distribute ID cards with their members, making it more difficult for the staff AND patient to obtain benefits and file seamlessly. It would be great to only have to use the last 4 digits of the member's social security number like some plans allow.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Adam C.
Industry: Retail
Company size: 2-10 Employees

A Must Have for ALL Opticians !!

Used Daily for 6-12 months
Reviewed on 2019/11/21
Review Source: Capterra

Overall: A +++++++++++

Pros

Patch is great! I highly recommend using it!!
- The platform is easy to use the the support team is very friendly and helpful!!

- Patch can help finalize the sale! We've been in business since 1952 and we never had to worry about Insurances back in the day, Now, Insurance is the norm and Patch is a game changer that allows us to compete with the chain stores. Everyone wants their "FREE Pair" of eyewear. Patch allows us to sell quality eyewear and help patients get the most out of their out of network insurance benefits.

Cons

Plugging in a patient's information is a little different for each Insurance Carrier.
Example: Sometimes you need the Member ID, sometimes S.S. is the only thing that's needed besides other basic information.

- We do a lot of eyewear for kids and we are finding a lot of solo plans only for children.
Which is tough to then find their benefits because we always need the primary first.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,4/10
Based on 18 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Anagram Pricing

Anagram Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Anagram for detailed pricing information.

Contact Anagram for detailed pricing information.

Value for Money
4,5/5
Based on 18 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Anagram Features

Anagram Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,3/5
Based on 18 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Anagram

Additional information for Anagram

Key features of Anagram

  • API resources
  • Calculate exact reimbursements
  • Claim resolution tracking
  • Claim revenue management
  • Co-pay & deductible tracking
  • Complete and file for reimbursements
  • Coverage details in real time
  • Dashboard
  • Digital claim filing
  • Electronic claims
  • HIPAA compliant
  • In-app chat support system
  • Insurance management
  • JS plugin
  • Manage patients' healthcare plans across networks
  • Patient management
  • Patient records
  • SSL security
  • Status tracking

Benefits

  • With Anagram, healthcare providers and their patients can understand out-of-network benefits, and file digital claims online.

  • Anagram's universal web platform provides a streamlined experience for managing insurance benefits across a variety of payers for all kinds of healthcare providers.

  • Increase the organization's patient base by knowing and accepting a variety of healthcare plans and insurance benefits across networks.

  • Help patients understand their out-of-network benefits at the point-of-service and offer the best patient experience.

  • Patient reimbursements are automatically calculated specific to each customer's unique plan including details on the materials and services being rendered.

  • Anagram FAQs

    Anagram FAQs

    Below are some frequently asked questions for Anagram.

    Q. What type of pricing plans does Anagram offer?

    Anagram offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Anagram for detailed pricing information.

    Q. What are the main features of Anagram?

    Anagram offers the following features:

    • API resources
    • Calculate exact reimbursements
    • Claim resolution tracking
    • Claim revenue management
    • Co-pay & deductible tracking
    • Complete and file for reimbursements
    • Coverage details in real time
    • Dashboard
    • Digital claim filing
    • Electronic claims
    • HIPAA compliant
    • In-app chat support system
    • Insurance management
    • JS plugin
    • Manage patients' healthcare plans across networks
    • Patient management
    • Patient records
    • SSL security
    • Status tracking

    Q. Who are the typical users of Anagram?

    Anagram has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Anagram support?

    Anagram supports the following languages:

    English

    Q. What type of pricing plans does Anagram offer?

    Anagram has the following pricing plans:

    Subscription

    Q. Does Anagram support mobile devices?

    We do not have any information about what devices Anagram supports

    Q. What other apps does Anagram integrate with?

    We do not have any information about what integrations Anagram has

    Q. What level of support does Anagram offer?

    Anagram offers the following support options:

    Phone Support, FAQs