ePACT

ePACT

Online medical forms, waivers, consent forms, and more

4.6/5 (88 reviews)

ePACT Overview

ePACT is an online emergency network solution designed to help schools, community organizations, recreation programs, and workplaces move information previously collected on paper medical forms, waivers, and consent forms into a secure, HIPAA-compliant, cloud-based system. The software can be used by any organization which records emergency information to support communities, adults, and children both day-to-day and during crisis, and offers native apps for Android and iOS.

Emergency and medical information can be collected from families through ePACT, and additional information including consents, waivers, medical authorization forms, immunization records, and special accommodations can be managed. eSignature tools allow families to accept waivers online with date-stamped electronic signature and recording of IP addresses. Additional forms which require wet signatures, such as third-party waivers or immunization forms, can also be collected and managed, allowing users to store all necessary information and forms in one place.

ePACT includes a range of communication options for contacting and sharing information with members and emergency contacts. Email and SMS messaging enable the sending of general updates and emergency alerts, and voice messaging can be used to communicate with members who may not have access to mobile phones or emails. ePACT also supports roll call messaging, which allows users to send two-way communications via text with a response required from recipients. Message delivery can be tracked, and users can view answers from members to provide assistance or ensure that off-site staff are safe.

Pricing

Starting from
US$3,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

ePACT Reviews

Overall rating
4.6/5
97% positive reviews
52
Excellent
33
Very good
3
Average
0
Poor
0
Terrible
Molly L.

EPACT SOFTWARE CITY OF BOULDER COLORADO REVIEW

Used Daily for 1+ year
Reviewed on 2018/09/19
Review Source: Capterra

Overall experience is good. I love the quick responses I get from anybody I email so that is very nice!

Pros

-I love that we are saving so much paper
-I run multiple camps so Epact is awesome that parents only have to fill out the paperwork once and it transfers to each camp
-I feel it is easy from a parents standpoint and admin to use
-Everything is right in one app where you need it to be
-The app function is awesome and really easy to use
-Overall I feel its a great software

Cons

-I really do not like that when a form is outstanding because it is missing certain info that the admin still cannot view it. This is really hard for us when parents are telling us they filled everything out and cannot figure out what they need to do to make it complete and we cannot view it to see what they are missing so we cannot guide them anywhere but the helpdesk. It also is hard when we get audited by licensing that we cannot view anything in that kids file.
-There are certain pieces of information that our licensing dictates for us to have on the forms and when there are additions that we have to add to epact they can only add it as a waiver. When it is added as a waiver parents are only signing off that they did something when in reality they did not and then the info is missing. An example for this is, I needed parents work names, phone number and addresses to be added to the parent info section, that was added but not required so they added a waiver for parents to sign that they added that info but they never do, they just sign off on the waiver that they did.

Response from ePACT Network

Thanks for taking the time to leave us a review, Molly!

We understand that it can be a challenge to support families with their ePACT forms when you can't see the details that are missing. However, the privacy and security of families' data is our top priority, which is the reason you can't see information on a record before it's completed. Being able to see data requires the family to choose to share their ePACT record with your organization. We are looking at ways to make it easier for parents to identify what information is missing as they're working through the form.

We're also working on fixing the contact information section too, so stay tuned for more details.

We'll pass both of your comments on to our Product Team as this is really valuable feedback for us. Thanks again and please don't hesitate to let us know how we can continue to support you and your department!

Rating breakdown

Ease of Use

Likelihood to recommend

7.0/10
Amanda C.

Great for Child Care, Camps and Afterschool Programs

Used Daily for 2+ years
Reviewed on 2019/01/02
Review Source: Capterra

My overall experience with ePACT has been amazing. It's transformed our communication with families and streamlined our processes. Families no longer have to fill out an information package every time the register for a break program, they just need to log in to ePACT and confirm that their information is current.

Pros

Using ePact has meant that our organization has gone from a 18 page registration package to 2 pages. Our employees can access children's information with ease at any time and parents can update it as necessary. Recently we added the text and email notification feature and during the recent power outages it meant that we were able to notify families of the outages at the programs, the steps we were taking to ensure their child's safety as well as where to locate us once they arrived.

Cons

The phone app does not update automatically, once in the app you do need to select "Update Records" to provide you with the most recent information for participants

Response from ePACT Network

Thanks for taking the time to leave us a review, Amanda! We're so happy to hear that ePACT continues to make life easier for your staff and the families you serve.

Our Admin App requires staff to prompt record updates upon log in because there can be a lot of data to download, especially before the start of a program or activity. We recommend that staff perform updates on a secure, wireless connection to avoid using up data on their devices, and a manual prompt is the best way to protect your data plans and ensure that records aren't being downloaded on an unsecured network.

Thanks again for your feedback, and please let us know if there's anything else we can do to support you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Tamiko K.

Thanks ePACT!

Used Weekly for 1+ year
Reviewed on 2018/09/18
Review Source: Capterra

With ePACT, we have resolved our storage issue. We used to have numerous boxes of paperwork to store each recreation season. Now everything is on a little thumb drive.

With ePACT we have gathered current information from participants. Our registration system doesn't always capture the most current information, however ePACT has the up to date email and phone number for all of our participants. Making messaging them easier!

Our overall experience is EXCELLENT! We are so glad we ran into Wagner at the CPRS conference. ePACT is exactly what he promised us and more! The customer service is AMAZING.

Pros

We used to collect paper emergency and permission forms from every participant, for every camp, for each of the 10 weeks of summer and the camp staff had to carry around a giant binder filled with forms! ePACT resolved this for us. No more storage issues, no more thick and heavy binders, forms are filled out in advance so we didn't have long lines at check in, info is safeguarded on our tablets and can't get lost. At the end of the season we export the files to a little thumb drive and store it...no more boxes and boxes of forms!

Cons

Some fields are hard coded and we can't change them. For example, in the allergies section, we are most concerned with life threatening allergies...some families list ANY allergy (allergy to hamsters, pollen, etc.). When a family lists something in this category the participant is flagged. It would be great if this could be emphasized as a life threatening allergy.

Response from ePACT Network

Thanks for leaving such a glowing review, Tamiko! We'll be sure to pass on your comments to our Product Team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jamie W.

Truly a great product run by a team that is passionate about what they do and how they do it.

Used Daily for 2+ years
Reviewed on 2018/05/31
Review Source: Capterra

Saving the environment, time and money.

Pros

Easy to use, ability to modify what is needed (ie waivers), simple interface, sending invites to parents is quick and easy, achieving, the search function useto be very limiting but that's been fixed to allow for great flexibility, adding members is fast and simple, adding group admins is easy, the homepage interface for group admins is simple to read and follow for my staff, once you've learnt the basics, the program management is quite intuitive

Cons

I think parents don't understand what it is and so they often call and demand that we fix the problems, so we have to send them to epact, however, epact's customer service is close to flawless so it turns out pretty well.
I think my only struggle is that I have to be in a main full roster to when I want to affect a childs account. Sometimes I want to be able to find the child in their group and remove them from the epact in that screen.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Sarah P.

ePACT review

Used Daily for 2+ years
Reviewed on 2018/09/18
Review Source: Capterra

I love using ePACT! it has made my job a lot easier over all and gives me a very effective & efficient way to communicate with parents. Very accessible and the staff at ePACT is all very helpful.

Pros

very accessible
Very helpful to get in contact with parents in program
easy use

Cons

That you cant view a profile while it is labeled outstanding.
takes every email from an account in ACTIVE NET even if the email is not valid

Response from ePACT Network

Thanks for taking the time to leave us a review, Sarah!

The privacy and security of families' data is our top priority, which is the reason you can't see information on a record before it's completed. Being able to see data requires the family to choose to share their ePACT record with your organization.

We rely on the ACTIVE Net data for information to sync with ePACT through our API, so unfortunately, if information has been entered incorrectly by the family at registration, it will transfer over to ePACT.

Thanks again for your feedback, and please let us know if there's anything else we can do to support you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

ePACT Pricing

Starting from
US$3,00/month
Pricing options
Free Trial
Subscription
Value for money

Pricing is subscription-based, and cost is per unique user.

ePACT Features

  • Automatic Reminders
  • Document Management
  • Document Storage
  • Search Functionality

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Case Management
  • Contact Management
  • Custom Fields
  • Data Import/Export
  • Document Assembly
  • Document Templates
  • Invoice Management
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration
  • Workflow Management

Additional information for ePACT

Key features of ePACT

  • Android, iOS & Blackberry apps
  • Automated email invitations
  • Comments
  • Custom reporting
  • Data collection
  • Data management
  • Document upload & storage
  • Electronic signature capture
  • Email messaging
  • Emergency forms
  • HIPAA compliant
  • Member data import
  • Member filtering
  • Offline mode
  • Real-time access to data
  • Record search
  • Reminders for incomplete records
  • SMS messaging
  • Shared files
  • Voice messaging
  • Waivers & consent forms

Benefits

  • Emergency and medical information can be collected from families, and users can manage additional information including consents, waivers, medical authorization forms, immunization records, special accommodations, and more.

  • Forms requiring wet signatures can be collected and tracked, enabling the storage of all important information, such as third-party waivers and immunization forms, in a single location.

  • Waivers can be accepted by families through electronic signature, with date stamping and IP address recording.

  • Members can be filtered based on a range of criteria to generate custom reports, on dietary requirements, media consent, allergies, and more.

  • Users can communicate with members and emergency contacts via email, SMS, two-way communications with required response, and voice messaging.

  • Through the archiving functionality, records can be securely stored long-term to meet retention requirements.

  • ePACT FAQs

    Below are some frequently asked questions for ePACT.

    Q. What type of pricing plans does ePACT offer?

    ePACT offers the following pricing plans:

    Starting from: US$3,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Pricing is subscription-based, and cost is per unique user.

    Q. What are the main features of ePACT?

    ePACT offers the following features:

    • Android, iOS & Blackberry apps
    • Automated email invitations
    • Comments
    • Custom reporting
    • Data collection
    • Data management
    • Document upload & storage
    • Electronic signature capture
    • Email messaging
    • Emergency forms
    • HIPAA compliant
    • Member data import
    • Member filtering
    • Offline mode
    • Real-time access to data
    • Record search
    • Reminders for incomplete records
    • SMS messaging
    • Shared files
    • Voice messaging
    • Waivers & consent forms

    Q. Who are the typical users of ePACT?

    ePACT has the following typical customers:

    Large Enterprises, Mid Size Business, Public Administrations

    Q. What languages does ePACT support?

    ePACT supports the following languages:

    English

    Q. What type of pricing plans does ePACT offer?

    ePACT has the following pricing plans:

    Subscription

    Q. Does ePACT support mobile devices?

    ePACT supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does ePACT integrate with?

    ePACT integrates with the following applications:

    ACTIVE Network

    Q. What level of support does ePACT offer?

    ePACT offers the following support options:

    Forum, Knowledge Base, Online Support, Phone Support