About ePACT

ePACT is an online emergency network that helps community organizations like Parks & Recreation Departments, YMCAs, Sports Associations, Schools, and Camps move information previously collected on paper medical forms, waivers, and consent forms into a secure, HIPAA-compliant, cloud-based system. ePACT can be used by any organization that collects emergency information to support communities, adults, and children both day-to-day and in a crisis, and offers native apps for Android and iOS.

Emergency and medical information is collected from families through ePACT, as well as additional data including consents, waivers, medical authorization forms, immunization records, and special accommodations. eSignature tools allow families to accept waivers online with a date-stamped electronic signature and IP address information. Additional forms that require wet signatures, such as third-party waivers or immunization forms, can also be collected and managed, allowing users to store, and report on, all necessary information and forms in one place.

ePACT includes redundant communication options for contacting and sharing information with members and emergency contacts. Email and SMS messaging enable the sending of general updates and emergency alerts, and voice messaging can be used to communicate with members who may not have access to mobile phones or email. ePACT also supports roll call messaging, which allows users to send two-way communications via text with a response required from recipients. Message delivery can be tracked, and users can view answers from members to provide assistance or ensure that off-site staff are safe.

Pricing starting from:

US$3,00/month

  • Free Trial
  • Subscription

Key benefits of ePACT

• Collect medical and emergency information for families and easily manage additional information such as waivers, consents, special accommodations, immunization records, medication authorization forms, and more.

• Collect and manage additional forms that require a wet signature, such as immunization forms or third-party waivers. Track their collection and filter for them so that your organization can collect all the information and forms it needs in one place.

• Families accept waivers with a date-stamped electronic signature and IP address, helping your organization meeting licensing, legal, and/or insurance requirements.

• ePACT's Check In, Check Out feature helps improve drop-off and pick-up processes, ensuring the safety of participants, and allowing records to be archived for licensing requirements across all programs.

• Communicate with members and their emergency contacts via email, text, and voice messaging to ensure that everyone receives important updates and information in real-time.

• Filter, and create custom reports for, members to identify outstanding information required by your organization, search for records with additional notes and comments, or look for members with specific information such as dietary requirements, media consent, allergies, and more.

• Securely store archived views of member records online to meet legislative requirements and ensure secure long-term data retention.

• ePACT's Mobile App (Android and iOS) provides secure access to member emergency data any time, anywhere, even without an internet or cellular connection, allowing staff to view medical and contact details at a glance, and communicate quickly in an emergency.

Devices

Business size

S M L

Markets

United States, Canada

Supported Languages

English

Pricing starting from:

US$3,00/month

  • Free Trial
  • Subscription

Images

ePACT patient medical and emergency information
ePACT eSignature
ePACT Shared files
ePACT special accommodations
ePACT communication options
View 6 more
ePACT video
ePACT video
ePACT video
ePACT screenshot: ePACT patient medical and emergency information ePACT screenshot: ePACT eSignature ePACT screenshot: ePACT Shared files ePACT screenshot: ePACT special accommodations ePACT screenshot: ePACT communication options

Features

Total features of ePACT: 24

  • Collections Management
  • Commenting
  • Custom Forms
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Digital Signature
  • Document Management
  • Document Storage
  • Electronic Signature Capture
  • Email Integration
  • Email Invitations & Reminders
  • File Management
  • Filtered Views
  • Forms Management
  • HIPAA Compliance
  • Mobile Integration
  • Offline Access
  • Receiving
  • Records Management
  • Reminders
  • Retention Management
  • SMS Integration
  • Search Functionality

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Reviews

Overall rating

4,5 /5
(109)
Value for Money
4,2/5
Features
4,3/5
Ease of Use
4,3/5
Customer Support
4,7/5

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Showing 5 reviews of 109
Whitney L.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Epact

Reviewed on 2018/11/28

Pros

everything can be on one place, and you can edit and update information at any time. You can access it on your phone through the app

Cons

some times can be hard to navigate if you are not computer savvy

Response from ePACT Network

Thanks for taking the time to leave us a review, Whitney!

We've made some recent changes to our system to ensure it's fully responsive on mobile devices, and there are overall improvements for flow on desktop as well, so we hope that helps those less confident in their computer skills.

Please don't hesitate to reach out to your Account Manager, our Customer Success Team, or our Help Center for lots of resources to help you and your families get the most out of ePACT. Thanks again!

Molly L.
Overall rating
  • Industry: Sports
  • Company size: 5 001-10 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

EPACT SOFTWARE CITY OF BOULDER COLORADO REVIEW

Reviewed on 2018/09/19

Overall experience is good. I love the quick responses I get from anybody I email so that is very...

Overall experience is good. I love the quick responses I get from anybody I email so that is very nice!

Pros

-I love that we are saving so much paper
-I run multiple camps so Epact is awesome that parents only have to fill out the paperwork once and it transfers to each camp
-I feel it is easy from a parents standpoint and admin to use
-Everything is right in one app where you need it to be
-The app function is awesome and really easy to use
-Overall I feel its a great software

Cons

-I really do not like that when a form is outstanding because it is missing certain info that the admin still cannot view it. This is really hard for us when parents are telling us they filled everything out and cannot figure out what they need to do to make it complete and we cannot view it to see what they are missing so we cannot guide them anywhere but the helpdesk. It also is hard when we get audited by licensing that we cannot view anything in that kids file.
-There are certain pieces of information that our licensing dictates for us to have on the forms and when there are additions that we have to add to epact they can only add it as a waiver. When it is added as a waiver parents are only signing off that they did something when in reality they did not and then the info is missing. An example for this is, I needed parents work names, phone number and addresses to be added to the parent info section, that was added but not required so they added a waiver for parents to sign that they added that info but they never do, they just sign off on the waiver that they did.

Response from ePACT Network

Thanks for taking the time to leave us a review, Molly!

We understand that it can be a challenge to support families with their ePACT forms when you can't see the details that are missing. However, the privacy and security of families' data is our top priority, which is the reason you can't see information on a record before it's completed. Being able to see data requires the family to choose to share their ePACT record with your organization. We are looking at ways to make it easier for parents to identify what information is missing as they're working through the form.

We're also working on fixing the contact information section too, so stay tuned for more details.

We'll pass both of your comments on to our Product Team as this is really valuable feedback for us. Thanks again and please don't hesitate to let us know how we can continue to support you and your department!

Terrin A.
Overall rating
  • Industry: Government Administration
  • Company size: 501-1 000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

still learning

Reviewed on 2019/10/15

customer service for set up has been awesome
user friendly
still learning the ins and outs

customer service for set up has been awesome
user friendly
still learning the ins and outs

Pros

shared with other programs
when things are completed correctly, the ease of finding information quickly

Cons

no Spanish translation
I can't see the parent view when they call and ask questions about how to finish profile
still don't understand how it talks with ACTIVE
wish there was better training on the program.. maybe there is an I was just not informed of it

Response from ePACT Network

Thanks for taking the time to leave us a review, Terrin!

To address your feedback:

- We're working on adding multiple languages to ePACT, including Spanish, so stay tuned for those.
- Administrators only see completed information from a parent/family - you cannot access the parent view as it's from their account and is private to them. To assist families, we recommend referencing the form that was approved with our Implementation Specialist at your account set up.
- To learn more about how our ACTIVE Net/ePACT API works, there is a webinar on our website that you can download. Also, you can learn how to enable auto-reminders and reconfirms by visiting our Help Center.
- For Administrator Training, there are recordings of our recent webinars on our Help Center as well.

Thank you for using ePACT and if you have any additional questions or support needs, please don't hesitate to reach out!

Amanda C.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for Child Care, Camps and Afterschool Programs

Reviewed on 2019/01/02

My overall experience with ePACT has been amazing. It's transformed our communication with families...

My overall experience with ePACT has been amazing. It's transformed our communication with families and streamlined our processes. Families no longer have to fill out an information package every time the register for a break program, they just need to log in to ePACT and confirm that their information is current.

Pros

Using ePact has meant that our organization has gone from a 18 page registration package to 2 pages. Our employees can access children's information with ease at any time and parents can update it as necessary. Recently we added the text and email notification feature and during the recent power outages it meant that we were able to notify families of the outages at the programs, the steps we were taking to ensure their child's safety as well as where to locate us once they arrived.

Cons

The phone app does not update automatically, once in the app you do need to select "Update Records" to provide you with the most recent information for participants

Response from ePACT Network

Thanks for taking the time to leave us a review, Amanda! We're so happy to hear that ePACT continues to make life easier for your staff and the families you serve.

Our Admin App requires staff to prompt record updates upon log in because there can be a lot of data to download, especially before the start of a program or activity. We recommend that staff perform updates on a secure, wireless connection to avoid using up data on their devices, and a manual prompt is the best way to protect your data plans and ensure that records aren't being downloaded on an unsecured network.

Thanks again for your feedback, and please let us know if there's anything else we can do to support you!

Sara S.
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

1st Year ePACT User

Reviewed on 2019/10/08

Overall, ePACT has been a great additional to our camp programs. I think it is easier for parents,...

Overall, ePACT has been a great additional to our camp programs. I think it is easier for parents, staff, and administration to access and update emergency contact information and health forms with ease.

Pros

I like that this software is easy to use from the administrative side. The best feature is that it sends regular reminders to parents to fill out their required paperwork. Access to emergency documents from anywhere is extremely easy. And, of course...it's paperless!

Cons

Getting people to fill out paperwork to the point of uploading their immunizations and required documents can be tough. Parents struggled with uploading photos and immunization records, and I don't like that I have 0 access to their emergency/contact information until that is all submitted. It makes it hard when a camper is dropped off and we don't have access to even contact a parent to have them fill this out (in the case of registration software information being out of date).

Response from ePACT Network

Thanks for taking the time to leave us a review, Sara! We're thrilled to hear that the automated reminders are making things even easier for you and that you're enjoying going paperless.

We're happy to help you with any resources you might need to get parents on board with the new process and we can provide technical support to those who are struggling with any of the requirements.

We completely understand the frustration of not being able to see information for a camper without a completed ePACT record, but this is a key way that ePACT protects participant information. Families give permission for authorized staff to view their records by selecting the "Share" button once they have completed their record. Consider providing families with a way to complete their ePACT record on-site to address those last-minute drop-offs so you're not missing that vital information.

Thanks for choosing to use ePACT and don't hesitate to let us know how else we can help!

Showing 5 reviews of 109 Read all reviews

ePACT FAQs

Below are some frequently asked questions for ePACT.

ePACT offers the following pricing plans:

  • Starting from: US$3,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing is subscription-based (annual) and the cost is per unique user.

ePACT offers the following features:

  • Android, iOS & Blackberry apps
  • Automated email invitations
  • Comments
  • Custom reporting
  • Data collection
  • Data management
  • Document upload & storage
  • Electronic signature capture
  • Email messaging
  • Emergency forms
  • HIPAA compliant
  • Member data import
  • Member filtering
  • Offline mode
  • Real-time access to data
  • Record search
  • Reminders for incomplete records
  • SMS messaging
  • Shared files
  • Voice messaging
  • Waivers & consent forms

ePACT has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

ePACT supports the following languages:

English

ePACT supports the following devices:

Android, iPhone, iPad

ePACT integrates with the following applications:

ACTIVE Network, RecTrac

ePACT offers the following support options:

Phone Support, Knowledge Base, Forum, Online Support, FAQs, Video Tutorials

Related categories

See all software categories found for ePACT.