About Zoho CRM Plus

Zoho CRM Plus helps businesses streamline their customer-facing operations by connecting sales, marketing, and support on a single platform to provide great experiences to their customers.

Zoho CRM Plus' omnichannel customer engagement helps customers receive help across all channels, be it email, phone, chat, or social media. Business teams will now be able to do it all on a single interface as the agents will be able to reply to chats while they're viewing other support tickets. You can also convert customer tweets into support tickets or convert chats from your website into phone conversations.

Zoho CRM Plus comes with an advanced AI assistant - Zia, to help your sales, marketing, and support teams. Zia's intelligence helps in email and ticket sentiment analysis, predicting lead and deal closures so you can convert more, and the best time to contact your prospects. Zia can guide your support agents to frame more contextual responses to customers by analysing keywords from incoming tickets. Zoho's AI-powered voice assistant - Zia Voice, has conversational abilities that can work across Zoho CRM Plus, right from getting you the number of deal closures for the day to generating a full fledged report.

Blueprint in Zoho CRM Plus helps you set up and execute business processes across teams with ease. With Blueprint you can easily manage and streamline processes such as product returns, that involve multiple teams and different stakeholders. Work in collaboration and manage internal processes with ease, without being lost in the middle.

Zoho CRM Plus also provides powerful and unified analytics with a set of 300+ pre-built dashboards to choose from. Create custom dashboards with charts, funnels, or with components to help you compare your performance. These dashboards run through the data from your customer-facing teams to give a holistic picture of your business.

Pricing starting from:

US$50,00/month

  • Free Trial
  • Subscription

Key benefits of Zoho CRM Plus

  • Zoho CRM Plus is a unified customer experience platform that helps you deliver an exceptional experience to every customer across all stages of their lifecycle and convert them into brand advocates.
  • Engage with customers across multiple channels at each stage of the lifecycle. Get the right context across different media and stay notified in real-time. Manage conversations with multiple teams in one single thread.
  • Better customer experience begins with aligning all your teams and making sure they keep customers at the center of whatever they do. Zoho CRM Plus provides them with the proper toolset so they can do just that.
  • Work intelligently across all of your teams using Zia, Zoho's AI-based voice assistant. From predicting business trends, to suggesting the best time to contact a customer, to finding email and ticket sentiments, to providing intelligent business dashboards, Zia can help you work smarter.
  • Let your customers quickly find answers from your knowledge base, raise tickets, or chat with your support agents right from your website or mobile app with ASAP in Zoho CRM Plus.
  • Build and automate processes that connect your sales and support teams, involve the right people, and ensure compliance from your teams at every step.
  • Weigh decisions based on data from across your organization, from marketing, sales, and support. Interactive dashboards provide in-depth impact analysis of every potential business decision.
  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English

    Pricing starting from:

    US$50,00/month

    • Free Trial
    • Subscription

    Images

    Deliver exceptional customer experiences.
    Customer experience platform across every channel
    Unify all your customer-facing teams.
    Predict business trends with the help of Anomaly detection - Powered by Zia.
    Zia, the AI based voice assistant learns from every interaction to provide you with the Best time to Contact.
    Zia makes lives easier by figuring out email and ticket sentiments.
    Zia's intelligent business dashboard.
    Let Zia do the talking. Take help closer to your customers
    Process automation with Blueprint
    Unified analytics across every customer touchpoint
    Pick up chats while you’re on Desk
    Quickly convert tweets to tickets
    Convert website chats to phone conversations
    Automated customer responses with Reply assistant
    Use Zia Voice to access contextual customer information through simple chat and voice messages.
    Get insight into your sales revenue using pre-built dashboards and smart components.
    Get insights on your social media activities with metrics like audience growth, post engagement and performance, reach, and impressions.
    Customized Sales, Marketing, and Support dashboards
    View 19 more
    Zoho CRM Plus video
    Zoho CRM Plus screenshot: Deliver exceptional customer experiences. Zoho CRM Plus screenshot: Customer experience platform across every channel Zoho CRM Plus screenshot: Unify all your customer-facing teams. Zoho CRM Plus screenshot: Predict business trends with the help of Anomaly detection - Powered by Zia. Zoho CRM Plus screenshot: Zia, the AI based voice assistant learns from every interaction to provide you with the Best time to Contact. Zoho CRM Plus screenshot: Zia makes lives easier by figuring out email and ticket sentiments. Zoho CRM Plus screenshot: Zia's intelligent business dashboard. Zoho CRM Plus screenshot: Let Zia do the talking. Take help closer to your customers Zoho CRM Plus screenshot: Process automation with Blueprint Zoho CRM Plus screenshot: Unified analytics across every customer touchpoint Zoho CRM Plus screenshot: Pick up chats while you’re on Desk Zoho CRM Plus screenshot: Quickly convert tweets to tickets Zoho CRM Plus screenshot: Convert website chats to phone conversations Zoho CRM Plus screenshot: Automated customer responses with Reply assistant Zoho CRM Plus screenshot: Use Zia Voice to access contextual customer information through simple chat and voice messages. Zoho CRM Plus screenshot: Get insight into your sales revenue using pre-built dashboards and smart components. Zoho CRM Plus screenshot: Get insights on your social media activities with metrics like audience growth, post engagement and performance, reach, and impressions. Zoho CRM Plus screenshot: Customized Sales, Marketing, and Support dashboards

    Features

    Total features of Zoho CRM Plus: 139

    • @mentions
    • A/B Testing
    • API
    • Access Controls/Permissions
    • Activity Management
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Analytics/ROI Tracking
    • Appointment Scheduling
    • Audit Trail
    • Auto-Responders
    • Automatic Backup
    • CRM
    • Call Center Management
    • Call Recording
    • Campaign Management
    • Campaign Scheduling
    • Charting
    • Chat/Messaging
    • Churn Management
    • Click Tracking
    • Client Portal
    • Collaboration Tools
    • Communication Management
    • Community Management
    • Computer Telephony Integration
    • Configurable Workflow
    • Contact Database
    • Contact Management
    • Content Creation
    • Contract/License Management
    • Conversion Tracking
    • Customer Database
    • Customer Experience Management
    • Customer Segmentation
    • Customer Service Analytics
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Customizable Reports
    • Customizable Templates
    • Dashboard
    • Dashboard Creation
    • Data Import/Export
    • Data Synchronization
    • Desktop Notifications
    • Document Storage
    • Drag & Drop
    • Duplicate Detection
    • Email Management
    • Email Marketing
    • Email Templates
    • Email Tracking
    • Engagement Analytics
    • Feedback Management
    • Forecasting
    • Gamification
    • Gantt/Timeline View
    • Help Desk Management
    • Historical Reporting
    • IVR / Voice Recognition
    • Inbox Management
    • Invoice Management
    • Knowledge Base Management
    • Knowledge Management
    • Lead Capture
    • Lead Distribution
    • Lead Generation
    • Lead Management
    • Lead Qualification
    • Live Chat
    • Mailing List Management
    • Member Portal
    • Membership Management
    • Microsoft Outlook Integration
    • Mobile Access
    • Multi-Campaign
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Marketing
    • Multi-Currency
    • Multi-Department/Project
    • Multi-Language
    • Multiple User Accounts
    • Negative Feedback Management
    • Newsletter Management
    • Opportunity Management
    • Performance Metrics
    • Pipeline Management
    • Pipeline Reports
    • Predictive Analytics
    • Prioritization
    • Productivity Analysis
    • Project Management
    • Project Templates
    • Purchase Order Management
    • Real Time Analytics
    • Real Time Notifications
    • Real Time Reporting
    • Recurring Tasks
    • Referral Tracking
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Rewards Management
    • Role-Based Permissions
    • Rules-Based Workflow
    • SMS Messaging
    • SSL Security
    • Sales Forecasting
    • Sales Orders
    • Sales Reports
    • Sales Trend Analysis
    • Scheduled / Automated Reports
    • Search/Filter
    • Secure Data Storage
    • Sentiment Analysis
    • Service Level Agreement (SLA) Management
    • Social Media Integration
    • Social Promotion
    • Status Tracking
    • Support Ticket Tracking
    • Survey/Poll Management
    • Surveys & Feedback
    • Task Management
    • Territory Management
    • Text Analysis
    • Third Party Integrations
    • Timesheet Management
    • User Profiles
    • Video Support
    • Visitor Tracking
    • Web Forms
    • Website Integration
    • Widgets
    • Workflow Management
    • XML / RSS

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    Reviews

    Overall rating

    4,3 /5
    (40)
    Value for Money
    4,4/5
    Features
    4,4/5
    Ease of Use
    4,3/5
    Customer Support
    4,3/5

    Already have Zoho CRM Plus?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 40
    Eric W.
    Overall rating
    • Industry: Education Management
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Feature packed at an affordable price.

    Reviewed on 2018/09/25

    My overall experience with Zoho was very positive. As the Director of Customer Success (in...

    My overall experience with Zoho was very positive. As the Director of Customer Success (in practice, sales and onboarding) for my company, I used Zoho to help build our sales funnel, keep track of my/our communications with clients, and drive sales and retention. Zoho proved to do all of those things well and at an affordable price.

    I would highly recommend Zoho, and if I'm ever involved with a startup in the future, I will push to use Zoho.

    Pros

    Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget.

    Also, they provided excellent customer service and didn't seem to care that we were a relatively small client.

    Cons

    It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible.

    Renaud M.
    Overall rating
    • Industry: Medical Devices
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Very useful tool

    Reviewed on 2019/09/27

    overall very good experience, works as advertise with good customer support as needed

    overall very good experience, works as advertise with good customer support as needed

    Pros

    Ease fo use, affordability, feature set, intuitive

    Cons

    some menus are not all that straight forward and require multiple steps to get some tasks done

    Verified Reviewer
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    All-in-one Features, Somewhat Inconvenient UI

    Reviewed on 2021/03/09

    In all, Zoho's suite of products is under-priced for its potential. Zoho CRM Plus is a great place...

    In all, Zoho's suite of products is under-priced for its potential. Zoho CRM Plus is a great place to start, but implementing their Zoho One platform (access to all of their applications) represents the biggest bang for your buck.

    Pros

    The Zoho platform has everything you could ever need to run a business. This is especially critical for smaller organizations or those with a small budget. While there may be better alternatives for specific features, Zoho can provide all of them together at a comparable quality and remove the headache of integrating/managing different platforms. Out of the box, your data is not siloed.

    Cons

    Zoho's UI, especially for admins, could be designed better for speed/convenience (access/edit settings faster) and for clarity (new users may have unnecessary difficulty navigating the interface).

    Elizabeth R.
    Overall rating
    • Industry: Consumer Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Zoho CRM Plus

    Reviewed on 2018/11/26

    Overall Zoho CRM Plus is great, really look that we have all account info all on one screen and...

    Overall Zoho CRM Plus is great, really look that we have all account info all on one screen and available within secs.

    Pros

    We have been using Zoho for a little under two years now and I must say, it has really helped a lot with organization. We get tons of calls a day and it make every call so easy to just type in a key word to pull up the account and have their info available so quick.

    Cons

    Nothing really I can negative about this software. At times it does randomly log me out and says I cant get access but that does not last very long.

    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Zoho CRM PLus is the best software, you should go for

    Reviewed on 2021/02/12

    The overall experience is Excellent, as it is very easy and convenient and budget friendly

    The overall experience is Excellent, as it is very easy and convenient and budget friendly

    Pros

    Zoho Software is a very good software, if you want to work on your database and work on 1. Enquiries Management, 2. Complaint management, 3. Inventories Management.

    Pros: 1. Very Easy , 2. Cloud Based, 3. Data Import-Export is easy and fast.
    Cons: 1. No Life-time Price, 2. Can be complex for Newbies, if starting from a scratch

    Cons

    1. Inventories management - it can be made even better.

    Showing 5 reviews of 40 Read all reviews

    Zoho CRM Plus FAQs

    Below are some frequently asked questions for Zoho CRM Plus.

    Zoho CRM Plus offers the following pricing plans:

    • Starting from: US$50,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    A 30-day free trial is available, after which Zoho CRM Plus is priced as follows: $50 (€50 / £40) per user, per month billed annually OR $60 (€60 / £48) per user, month-to-month

    We do not have any information about Zoho CRM Plus features

    Zoho CRM Plus has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Zoho CRM Plus supports the following languages:

    English

    Zoho CRM Plus supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Zoho CRM Plus integrates with the following applications:

    Adobe Sign, DocuSign, Dropbox Business, Eventbrite, Google Ads, Google Workspace, Mailchimp, Microsoft 365, Microsoft Outlook, Microsoft Word, SurveyMonkey, Twilio Voice, Ytel, Zoho BugTracker, Zoho Cliq, Zoho Creator, Zoho Forms, Zoho Mail, Zoho Meeting, Zoho Writer

    Zoho CRM Plus offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Zoho CRM Plus.