Zoho CRM Plus
About Zoho CRM Plus
Zoho CRM Plus helps businesses streamline their customer-facing operations by connecting sales, marketing, and support on a single platform to provide great experiences to their customers.
Zoho CRM Plus' omnichannel customer engagement helps customers receive help across all channels, be it email, phone, chat, or social media. Business teams will now be able to do it all on a single interface as the agents will be able to reply to chats while they're viewing other support tickets. You can also convert customer tweets into support tickets or convert chats from your website into phone conversations.
Zoho CRM Plus comes with an advanced AI assistant - Zia, to help your sales, marketing, and support teams. Zia's intelligence helps in email and ticket sentiment analysis, predicting lead and deal closures so you can convert more, and the best time to contact your prospects. Zia can guide your support agents to frame more contextual responses to customers by analysing keywords from incoming tickets. Zoho's AI-powered voice assistant - Zia Voice, has conversational abilities that can work across Zoho CRM Plus, right from getting you the number of deal closures for the day to generating a full fledged report.
Blueprint in Zoho CRM Plus helps you set up and execute business processes across teams with ease. With Blueprint you can easily manage and streamline processes such as product returns, that involve multiple teams and different stakeholders. Work in collaboration and manage internal processes with ease, without being lost in the middle.
Zoho CRM Plus also provides powerful and unified analytics with a set of 300+ pre-built dashboards to choose from. Create custom dashboards with charts, funnels, or with components to help you compare your performance. These dashboards run through the data from your customer-facing teams to give a holistic picture of your business.
Pricing starting from:
US$45.65/month
- Free Version
- Free Trial
- Subscription
Key benefits of Zoho CRM Plus
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$45.65/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Zoho CRM Plus: 59
Alternatives
Pipedrive
Dynamics 365
Freshsales
Salesforce Sales Cloud
Reviews
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- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Correct Improvement for entire Zoho Suite
Reviewed on 2024/07/04
Pros
It finally centralizes incoming and outgoing communications within all different Zoho environments making it easier to oversee leads and collaborate. Before, our sales team was just operating in CRM as other tools were too many to handle.
Our teams can now see much clearer what is happening in other markets and help out or generate new ideas together.
Handovers internally are becoming faster as full history per contact is shown and traced.
Cons
It is not always clear if things are working or not, and there is a need to doublecheck per several environments if things are smooth.
Support is not always there to answer quickly.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Incredible power, but complicated processes.
Reviewed on 2024/06/03
Customer support is always great, super quick and helpful.
The programs Zoho builds are very...
Customer support is always great, super quick and helpful.
The programs Zoho builds are very powerful and customizable but also very challenging to learn and implement into your specific organization. It takes a LOT of time to learn the program as the admin if you're not already familiar with multiple other powerful CRM programs.
You just get SO much value for your money. Zoho products can operate your entire business, no matter the industry. I just may be significantly overkill for your needs. Likewise, sometimes a purpose-built tool (specific to your industry) will serve your needs better, and simpler than a tool like Zoho which is built to meet the needs of all company times, from tech start-ups, to retail empires, to social marketing companies, to SAAS companies.
Pros
- Industry leading integrations with tools like Zapier and others
- The value is incredible. You're getting: Project management tools, Social media marketing tools, landing page builders, a fully customizable CRM, email builders, custom workflows, per account and per app permissions for each user, forms, etc.
- The customizability of everything is fantastic
Cons
Zoho products in general feel like they were created by software engineers for developers or people with deep technical knowledge about how CRMs connect using hooks and how custom fields can be linked into reports. Its just a LOT to learn, even for someone with a good amount of technical knowledge. I wish the program felt a bit more natural to use. Everything about it feels so clinical or technical. I also wish there was an easy-to-use "Zoho University" to learn how to use all the crazy tools this has to offer. I've used this tool a LOT over 3+ years and there's still way more that I don't know.
Reasons for Choosing Zoho CRM Plus
Liondesk has a lack of analytics and reporting. We also needed a more robust tool for marketing, and email campaigns.Switched From
LionDeskReasons for Switching to Zoho CRM Plus
Mainly for the customization. Our company almost operates as 4-5 different entities, which is difficult and weird for most CRMs to handle.- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The Game Changer!
Reviewed on 2024/12/12
Pros
It is very useful to interconnect between the different teams and makes the process more easier and smoother
Cons
It is a bit difficult for a non technical person to understand about how it works in the first hand
- Industry: Mining & Metals
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A good solution that could deliver much more
Reviewed on 2021/05/23
So far, it has assisted us to streamline our contacts and leads with a new service line that has to...
So far, it has assisted us to streamline our contacts and leads with a new service line that has to run as a separate campaign. It has been challenging to set up processes and automation related to leads.
Pros
The app offers very good functionality and some excellent features such as its preset analytics that make performance mgmt a much easier job. Additionally, it offers the capability to extend your capability with other Zoho apps such as projects.
Cons
Despite the functionality it offers, it does not provide a unified journey for potential customer interactions. It does not actually help you actively manage your CRM processes.
Furthermore, instead of working with Gsuite, it tries to force you to send and receive emails from within the CRM with inferior functionality (no signature capability...).
Reasons for Switching to Zoho CRM Plus
Zoho CRM provided the connectivity to an entire suite of services and products that will be more suitable for the service that we have launched.- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing platform
Reviewed on 2024/09/28
Amazing, no complains. I am excited to keep using it
Amazing, no complains. I am excited to keep using it
Pros
Its the most perfect tool ever. You can benefit from their ready to use templates but the most exciting thing is you can creste your own! Not mentioning you have every tool you need in one place
Cons
Nothing yet. I am really liking Zoho and intend to learn more.
Zoho CRM Plus FAQs
Below are some frequently asked questions for Zoho CRM Plus.Q. What type of pricing plans does Zoho CRM Plus offer?
Zoho CRM Plus offers the following pricing plans:
- Starting from: US$45.65/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
A 30-day free trial is available, after which Zoho CRM Plus is priced as follows: $57 per user, per month billed annually OR $69 per user, month-to-month
Q. Who are the typical users of Zoho CRM Plus?
Zoho CRM Plus has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zoho CRM Plus support?
Zoho CRM Plus supports the following languages:
Brazilian Portuguese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, German, Greek, Haitian Creole, Irish, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Turkish, Ukrainian
Q. Does Zoho CRM Plus support mobile devices?
Zoho CRM Plus supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zoho CRM Plus integrate with?
Zoho CRM Plus integrates with the following applications:
Docusign, Dropbox Business, Eventbrite, Google Ads, Google Workspace, Mailchimp, Microsoft 365, Microsoft Outlook, Microsoft Word, SurveyMonkey, Twilio, Ytel, Zoho BugTracker, Zoho Cliq, Zoho Creator, Zoho Forms, Zoho Mail, Zoho Meeting, Zoho Writer
Q. What level of support does Zoho CRM Plus offer?
Zoho CRM Plus offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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