--- description: Learn how Zoho CRM Plus can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho CRM Plus Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [Zoho CRM Plus](/software/113643/zoho-crmplus) # Zoho CRM Plus Canonical: https://www.getapp.za.com/software/113643/zoho-crmplus Page: 1 / 4\ Next: [Next page](https://www.getapp.za.com/software/113643/zoho-crmplus?page=2) > Cloud-based unified CX platform combining CRM, helpdesk, email marketing, live chat, and analytics for mid-size businesses. > > Verdict: Rated **4.4/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zoho CRM Plus \* Consolidates CRM, helpdesk, email marketing, live chat, social media management, surveys, project management, and analytics under a single login and unified billing, eliminating the overhead of managing multiple separate applications. \* Provides all customer-facing teams with a 360-degree customer view that spans sales history, support tickets, live chat interactions, social media engagements, and survey responses, reducing context-switching and data silos. \* Includes AI-powered lead scoring and churn prediction to help sales and support teams prioritize high-converting prospects and identify at-risk customers before churn occurs. \* Offers a prediction builder that allows teams to construct custom AI models for forecasting deal closures, purchases, costs, and other business outcomes without requiring data science expertise. \* Applies sentiment, intent, and emotion analysis across emails, support tickets, and social media interactions, giving teams actionable context on customer communications. \* Surfaces best-time-to-contact suggestions based on past interaction history, time zones, and response patterns, improving outreach effectiveness. \* Enriches CRM records automatically by sourcing customer details from external data sources to fill gaps in existing records. \* Detects anomalies across sales and support trends, flagging unexpected shifts in performance data for faster investigation. \* Generates upsell and cross-sell recommendations based on customer purchase history and visitor behavior patterns. \* Extracts data from images via intelligent character recognition and maps the results directly to CRM record fields, reducing manual data entry. \* Monitors competitor pricing, campaigns, and product changes through automated competitor alerts, keeping sales teams informed without manual research. \* Deploys AI-powered chatbots for customer self-service on websites, reducing inbound support volume. \* Supports cross-team collaboration through shared customer data, internal chat, video calls, and screen sharing built into the platform. \* Delivers unified analytics with 75+ pre-built visualizations, data blending across sales, marketing, and service, and connectivity to 50+ external data sources for cross-functional reporting. \* Includes low-code workflow automation and no-code interface design tools, reducing dependency on developer resources for platform configuration and customization. \* Provides mobile apps for all included services alongside APIs, mobile SDKs, and web SDKs, supporting custom integrations and field team access. \* Includes all AI features within the base subscription at no additional cost, keeping total cost of ownership predictable. \* Offers special pricing for non-profit and charitable organizations, broadening platform accessibility beyond commercial enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 71 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$45,65 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: A 30-day free trial is available, after which Zoho CRM Plus is priced as follows: $57 per user, per month billed annually OR $69 per user, month-to-month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, India, Indonesia and 24 more ## Features - API - Access Controls/Permissions - Activity Tracking - Alerts/Notifications - CRM - Campaign Management - Chat/Messaging - Churn Management - Collaboration Tools - Communication Management - Content Creation - Customer Database - Customer Experience Management - Customer History - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Dashboard ## Integrations (16 total) - Agentforce Sales (formerly Salesforce Sales Cloud) - Firebase - Google Analytics - Microsoft Outlook - Microsoft Power BI - Microsoft Project Server Subscription Edition - Slack - WhatsApp API - Zoho Bookings - Zoho Calendar - Zoho Cliq - Zoho Expense - Zoho Mail - Zoho Meeting - Zoho People ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software) - [AI Sales Assistant Software](https://www.getapp.za.com/directory/3872/ai-sales-assistant/software) - [Sales Performance Management Software](https://www.getapp.za.com/directory/3837/sales-performance-management/software) - [CRM Software](https://www.getapp.za.com/directory/230/crm/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.za.com/software/102533/hubspot-crm) — 4.5/5 (4484 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.za.com/software/90378/salesforce) — 4.4/5 (18807 reviews) 3. [Zoho CRM](https://www.getapp.za.com/software/9908/zoho-crm) — 4.3/5 (6994 reviews) 4. [Bigin by Zoho CRM](https://www.getapp.za.com/software/142099/bigin-by-zoho-crm) — 4.7/5 (743 reviews) 5. [Pipedrive](https://www.getapp.za.com/software/90507/pipedrive) — 4.5/5 (3058 reviews) ## Reviews ### "Work on Zoho CRM everyday" — 3.0/5 > **Cathy** | *02 April 2019* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: I like some of the organizational features of the software like the ease of finding my upcoming tasks and finding my leads > > **Cons**: I have to make a minimum of 6 clicks to complete a task at times and change the statuses. It can be quite time consuming to get all the information completed. > > I overall like it but I still find it to be a little time consuming and fragmented. ----- ### "Started with a free account, upgraded as my business expanded. Never been happier with the service." — 5.0/5 > **Verified Reviewer** | *12 October 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I have been using this service for almost three years now. I love the variety of the apps available at my disposal, i can manage my clients, my team and all of my projects and all of the varying facets that are attached to each, in a compartmentalised way where only the people see what I want them to see, yet all can communicate with ease within various limits. This system has enabled me to manage a multitude of software projects, dev teams and potential and existing clients in a timely manner and with relative ease. The suite of mobile apps also keeps me on track while i'm travelling or otherwise away from keyboard. If anything it keeps me guilty of working too much\! > > **Cons**: There is little to complain about this software as far as my experience goes. I enjoy using it, the interface is user-friendly and well thought out, the experience is generally pleasant with little to few errors that I can recall with around 3 years of usage. There was reportedly a down earlier this year thanks to an autmated mix up with the hosting provider that zoho used, but we never felt so much as a whisper of downtime. I also understand that they swtiched to cloudflare immediately and mitigated the issue. > > I feel that my last few paragraphs have elaborated on this adequalty. ----- ### "Zoho CRM Plus" — 3.0/5 > **Elizabeth** | *26 November 2018* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: We have been using Zoho for a little under two years now and I must say, it has really helped a lot with organization. We get tons of calls a day and it make every call so easy to just type in a key word to pull up the account and have their info available so quick. > > **Cons**: Nothing really I can negative about this software. At times it does randomly log me out and says I cant get access but that does not last very long. > > Overall Zoho CRM Plus is great, really look that we have all account info all on one screen and available within secs. ----- ### "Helps To Manage All The Leads" — 4.0/5 > **Diksha** | *31 January 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I can access information about customers, notes, attachments, contacts, tasks, and emails pertaining to communications, deals, etc. in one location. One of Zoho CRM Plus's top features, SalesIQ aids with live chat and visitor tracking. The email blaster is a great function because it speeds up bulk emailing. > > **Cons**: The only challenging component for us was managing customer tickets because it was time-consuming to create them or ask customers to do so. Previous notes and saved notes cannot be changed. > > For salespeople, Zoho CRM is a really useful tool. Its user interface is quite simple to comprehend. ----- ### "All-in-one Features, Somewhat Inconvenient UI" — 4.0/5 > **Verified Reviewer** | *09 March 2021* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The Zoho platform has everything you could ever need to run a business. This is especially critical for smaller organizations or those with a small budget. While there may be better alternatives for specific features, Zoho can provide all of them together at a comparable quality and remove the headache of integrating/managing different platforms. Out of the box, your data is not siloed. > > **Cons**: Zoho's UI, especially for admins, could be designed better for speed/convenience (access/edit settings faster) and for clarity (new users may have unnecessary difficulty navigating the interface). > > In all, Zoho's suite of products is under-priced for its potential. Zoho CRM Plus is a great place to start, but implementing their Zoho One platform (access to all of their applications) represents the biggest bang for your buck. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.za.com/software/113643/zoho-crmplus?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/113643/zoho-crmplus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data