AlertMedia

AlertMedia

Cloud-based two-way emergency notifications and monitoring

5/5 (5 reviews)

AlertMedia Overview

AlertMedia is a multi-channel emergency notification platform hosted within the cloud and supported by companion mobile apps. Designed predominantly for deployment by organizations who demand reliable safety communication with employees and associated audiences, the system delivers encrypted real time notifications to any device. Unlimited messages can be sent across multiple channels including voice calls, SMS text message, email, social media, mobile app push notifications and over an unlimited number of custom channels also. Two-way messaging support then encourages audience engagement and confirmations with read receipts, incoming messages, feedback survey submissions and requests for assistance. The platform integrates monitoring services, with reporting capabilities delivering data-driven insights for tracking progress and analyzing how efficiently the organization and its audience responds to critical events.

Alongside, AlertMedia offers a 24-hour emergency monitoring product built around the SafeSignal smartphone app for Android and iOS. Combined with the services of a dedicated monitoring team, the solution promises to send rapid response to field audience locations during crisis incidents. The app's "zero-button" design uses a tether peripheral plugged into the device, which when pulled out sends a distress signal to the AlertMedia Monitoring Center for around the clock employee support. Additionally, AlertMedia Pro for iOS and Android is the native companion app for employers already using the main platform who wish to deliver and manage mass, two-way communications while on the move. From here users can compose notification messages from scratch or using a pre-built template, invite feedback via survey or initiate a voice conference, while contacting audiences with SMS, voice call, email, and app push notifications. Incoming messages and responses to issues notifications can then be viewed and managed conveniently.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

AlertMedia Reviews

Overall rating
5/5
100% positive reviews
5
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
Chantay M.

Excellent Software, a Must Have Product

Used Other for 6-12 months
Reviewed on 2019/04/23
Review Source: Capterra

Alertmedia allows use to speak to the masses and respond accordingly when we believe we haven't reached a full cohort of employees. It's a critical part of our communications that has helped us to gain the trust of employees and the build the credibility we needed internally. The goal now is to use it far more to communicate our pressing communications needs.

Pros

Alertmedia is intuitive, captures real time key performance indicators, and provides all the functionalities we need in an emergency software. The layout is clean and the instructions are clear. It's hard to make a mistake. It's as if the systems was built to catch errors, allowing users to forge through during an emergency or crisis with ease.

Cons

There are no cons to report at this time.

Response from Alert Media

Thank you so much for your review! We are happy to hear you have had a positive experience with us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Nicole A.

Easy to use!

Used Other for 6-12 months
Reviewed on 2019/04/22
Review Source: Capterra

Living in Florida, we have many hurricanes in our summer/fall months.. so we now have an easy-to-use system that allows us to alert employees when a threatening storm is in our area. We want to keep our employees safe, and this is the best system to do it!

Pros

The software is extremely user friendly. As the administrative user, I appreciate step by step directions when uploading the new employees into the system, It only took me a matter of minutes!

Cons

Would like it to alert the admin users ahead of time if a bad storm is in the area.. is that possible?

Response from Alert Media

Thank you for sharing your experience! AlertMedia can absolutely alert you of weather in your area.
We will have your customer success manager reach out right away to help you subscribe to weather alerts!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Alexis A.

Great Product

Used Other for 1+ year
Reviewed on 2019/04/23
Review Source: Capterra

Alertmedia has been great overall. The product is great and support team rep is always very helpful

Pros

I like that the software works perfectly for its purpose

Cons

Not being able to group different departments with in our account

Response from Alert Media

Thank you so much for taking the time to share your review. We're glad to hear the software works well for you! We can definitely help you setup dynamic groups within your account. Your Customer Success Manager will be in touch today to help you get this setup!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

They deliver what they promise

Used Monthly for 1+ year
Reviewed on 2019/05/01
Review Source: Capterra

Pros

It is easy to set up and easy to use. We have it sync'ed with Active Directory so the recipients of the messages we send are always fresh. It works flawlessly on all platforms. Our customer support specialist is always available to give us a hand, whether it is figuring out something we've done wrong (it happens) or fixing something that has gone wrong (hey, that happens sometimes too).

Cons

there is nothing I did not like about this software. It sounds like I'm a shill, but honestly, I'm a real customer.

Response from Alert Media

Thank you so much for taking the time to review us. We are glad to hear you have had a positive experience!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Tim D.

Outstanding product - does exactly what they say it does

Used Monthly for 6-12 months
Reviewed on 2019/04/21
Review Source: Capterra

We have the system in place specifically for emergency announcements - the hope is that we don't need to use it at all, but in the single event we did need it (flooding in our area), it worked perfectly

Pros

Very easy to use and understand.
Mobile app is fantastic
support is fast and easy
integration with our system of record was a snap

Cons

Nothing. It's fantastic, as is the team behind it.

Response from Alert Media

Thank you so much for your review. We are happy to hear that you have had a positive experience with us!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

AlertMedia Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Fixed subscription price with no setup fees. Contact AlertMedia for a quote.

AlertMedia Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Routing
  • Call Transfer
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Monitoring
  • Receiving
  • Reporting & Statistics
  • SMS Integration
  • Third Party Integration
  • Voice Mail

  • Call Recording
  • Call Reporting
  • Caller ID
  • Chat

Additional information for AlertMedia

Key features of AlertMedia

  • Alerts
  • Call monitoring
  • Computer telephony
  • Customizable templates
  • Email integration
  • Email notifications
  • Geo targeting
  • Instant messaging
  • Mobile integration
  • Monitoring
  • Multi-channel communication
  • Real time monitoring
  • Real time notifications
  • Real time updates
  • Reporting & statistics
  • Risk alerts
  • SMS integration
  • Safety management
  • Social media integration
  • Surveys & feedback
  • Two-way communication

Benefits

  • AlertMedia's system promises delivery of mass notifications to all parties across any device, alerting audiences to critical events such as office closures, accidents, incidents, weather emergencies etc.
  • Unlimited multi-channel message delivery includes voice calls, SMS text message, email, social media, mobile app push notifications and an unlimited number of custom channels.
  • Two-way messaging support allows recipients to communicate back with features including read receipts, incoming messages, surveys and also emergency help requests.
  • Reporting and analytics features promise data-driven insights for tracking, visualizing and evaluating the efficiency of how the organization responds to event occurrences.
  • AlertMedia Pro and SafeSignal are also available as native companion apps for Android and iOS devices, offering location-aware notification issue and receipt features for mobilized, two-way audience communication.
  • AlertMedia FAQs

    Below are some frequently asked questions for AlertMedia.

    Q. What type of pricing plans does AlertMedia offer?

    AlertMedia offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Fixed subscription price with no setup fees. Contact AlertMedia for a quote.

    Q. What are the main features of AlertMedia?

    AlertMedia offers the following features:

    • Alerts
    • Call monitoring
    • Computer telephony
    • Customizable templates
    • Email integration
    • Email notifications
    • Geo targeting
    • Instant messaging
    • Mobile integration
    • Monitoring
    • Multi-channel communication
    • Real time monitoring
    • Real time notifications
    • Real time updates
    • Reporting & statistics
    • Risk alerts
    • SMS integration
    • Safety management
    • Social media integration
    • Surveys & feedback
    • Two-way communication

    Q. Who are the typical users of AlertMedia?

    AlertMedia has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does AlertMedia support?

    AlertMedia supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does AlertMedia offer?

    AlertMedia has the following pricing plans:

    Subscription

    Q. Does AlertMedia support mobile devices?

    AlertMedia supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does AlertMedia integrate with?

    We do not have any information about what integrations AlertMedia has

    Q. What level of support does AlertMedia offer?

    AlertMedia offers the following support options:

    Knowledge Base, Online Support, Phone Support