About AlertMedia

AlertMedia is a multi-channel emergency notification platform hosted within the cloud and supported by companion mobile apps. Designed predominantly for deployment by organizations who demand reliable safety communication with employees and associated audiences, the system delivers encrypted real time notifications to any device. Unlimited messages can be sent across multiple channels including voice calls, SMS text message, email, social media, mobile app push notifications and over an unlimited number of custom channels also. Two-way messaging support then encourages audience engagement and confirmations with read receipts, incoming messages, feedback survey submissions and requests for assistance. The platform integrates monitoring services, with reporting capabilities delivering data-driven insights for tracking progress and analyzing how efficiently the organization and its audience responds to critical events.

Alongside, AlertMedia offers a 24-hour emergency monitoring product built around the SafeSignal smartphone app for Android and iOS. Combined with the services of a dedicated monitoring team, the solution promises to send rapid response to field audience locations during crisis incidents. The app's "zero-button" design uses a tether peripheral plugged into the device, which when pulled out sends a distress signal to the AlertMedia Monitoring Center for around the clock employee support. Additionally, AlertMedia Pro for iOS and Android is the native companion app for employers already using the main platform who wish to deliver and manage mass, two-way communications while on the move. From here users can compose notification messages from scratch or using a pre-built template, invite feedback via survey or initiate a voice conference, while contacting audiences with SMS, voice call, email, and app push notifications. Incoming messages and responses to issues notifications can then be viewed and managed conveniently.

Key benefits of AlertMedia

  • AlertMedia's system promises delivery of mass notifications to all parties across any device, alerting audiences to critical events such as office closures, accidents, incidents, weather emergencies etc.
  • Unlimited multi-channel message delivery includes voice calls, SMS text message, email, social media, mobile app push notifications and an unlimited number of custom channels.
  • Two-way messaging support allows recipients to communicate back with features including read receipts, incoming messages, surveys and also emergency help requests.
  • Reporting and analytics features promise data-driven insights for tracking, visualizing and evaluating the efficiency of how the organization responds to event occurrences.
  • AlertMedia Pro and SafeSignal are also available as native companion apps for Android and iOS devices, offering location-aware notification issue and receipt features for mobilized, two-way audience communication.
  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch and 21 others, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    Images

    AlertMedia Pro app
    The AlertMedia notifications
    AlertMedia Pro app general, template, survey and voice conference options
    AlertMedia text field
    AlertMedia remote access
    AlertMedia "zero-button" safety app
    View 7 more
    AlertMedia screenshot: AlertMedia Pro app AlertMedia screenshot: The AlertMedia notifications AlertMedia screenshot: AlertMedia Pro app general, template, survey and voice conference options AlertMedia screenshot: AlertMedia text field AlertMedia screenshot: AlertMedia remote access AlertMedia screenshot: AlertMedia "zero-button" safety app

    Features

    Total features of AlertMedia: 112

    • API
    • Access Controls/Permissions
    • Active Directory Integration
    • Activity Dashboard
    • Activity Tracking
    • Activity/News Feed
    • Alerts / Escalation
    • Alerts/Notifications
    • Applications Management
    • Audio / Video Conferencing
    • Audit Trail
    • Automated Scheduling
    • Blogs
    • Bulk Send
    • CRM
    • Call Monitoring
    • Call Routing
    • Call Transfer
    • Campaign Analytics
    • Campaign Scheduling
    • Campaign Segmentation
    • Campus Notifications
    • Chat/Messaging
    • Commenting / Notes
    • Communication Management
    • Communications Management
    • Computer Telephony Integration
    • Conferencing
    • Contact Database
    • Contact Management
    • Contextual Targeting
    • Customizable Branding
    • Customizable Templates
    • Data Import/Export
    • Desktop Notifications
    • Device Targeting
    • Disaster Recovery
    • Document Management
    • Drip Campaigns
    • Email Alerts
    • Email Management
    • Email Templates
    • Email Tracking
    • Employee Database
    • Employee Directory
    • Employee Photos
    • Engagement Analytics
    • Event Calendar
    • Event Triggered Actions
    • File Sharing
    • Geographic Maps
    • Geolocation
    • Geotargeting
    • Incident Management
    • Incident Reporting
    • Interaction Tracking
    • Knowledge Management
    • Live Chat
    • Location Tracking
    • Mass Notifications
    • Meeting Management
    • Mobile Access
    • Mobile Alerts
    • Monitoring
    • Multi-Channel Communication
    • Multi-Channel Distribution
    • Multi-Language
    • Multi-Language Alerts
    • Multi-Location
    • Notification Scheduling
    • OSHA Compliance
    • Purchasing & Receiving
    • Push Notifications
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-Time Chat
    • Real-time Updates
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Risk Alerts
    • Risk Analytics
    • Risk Assessment
    • Role-Based Permissions
    • SMS Messaging
    • Safety Incident Management
    • Scheduling
    • Screen Sharing
    • Search/Filter
    • Secure Data Storage
    • Self Service Portal
    • Single Sign On
    • Social Media Integration
    • Status Tracking
    • Subscription Management
    • Survey/Poll Management
    • Surveys & Feedback
    • Template Management
    • Templates
    • Third Party Integrations
    • Transcripts/Chat History
    • Two-Way Communication
    • User Management
    • Video Conferencing
    • Visual Analytics
    • Visual Notifications
    • Voice Mail
    • Web Notifications
    • Workflow Management

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    Reviews

    Overall rating

    4,8 /5
    (79)
    Value for Money
    4,8/5
    Features
    4,7/5
    Ease of Use
    4,8/5
    Customer Support
    4,9/5

    Already have AlertMedia?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 79
    Kyle C.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 1 001-5 000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great software and Support!

    Reviewed on 2021/04/01

    My experience from sale to implementation has been very good. The support team is as good as many...

    My experience from sale to implementation has been very good. The support team is as good as many have eluded to and both the sales and customer success teams have been very responsive and helpful. The product is heavily used in our Org and plays a critical role in communication to clients. Being able to use the product to quickly get out communication internally and externally has been a huge benefit for us. I am definitely an advocate of AlertMedia!

    Pros

    • Intuitive UI
    • Easy to implement
    • Great customer service!
    • Fast sending of notifications
    • Great feature set
    • Multi-purpose use cases

    Cons

    Aside from a few minor bugs and a few enhancement requests, I haven't had any significant negative experiences.

    Response from AlertMedia

    Thank you for leaving us a review! We are so glad to hear that AlertMedia has helped you quickly communicate with your employees and customers. We are always releasing new features and product enhancementswe will have your Customer Success Manager reach out to share some of the exciting updates we have coming up.

    Blane M.
    Overall rating
    • Industry: Financial Services
    • Company size: 5 001-10 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    AlertMedia Is My Go To Solution

    Reviewed on 2021/03/17

    We have realized tremendous value in taking care of our employees and their families. They know we...

    We have realized tremendous value in taking care of our employees and their families. They know we sincerely care and have invested in their safety. AlertMedia gives me and my team the ability to monitor, prepare, alert and account for our team during hurricanes, severe weather, active shooter events, wildfires and more. It's hard to put a price on that kind of peace of mind, but AlertMedia far and away makes this return on investment one of the best we have.

    Pros

    Our employees are the most important part of Fairway and it's our job to protect them. The ability to contact and alert employees all over the country for any emergency situation that may impact them has been the foundation for our Crisis and Emergency Management operations. It has also been a key business driver for us and allows less disruption and the the shifting of work if needed. With AlertMedia we are able to proactively monitor our 9700 employees across the US. Our employees have been in almost every major weather event of the last three years and I have received many emails and letters of thanks for looking out for them and their families.

    Cons

    I have used most if not all of the main Emergency Notifications Systems on the market in my 27 years in IT, mainly Everbridge, xMatters and others where cost outweigh the benefits. AlertMedia's innovation roadmap and customer input has made then stand out. With this close relationship AlertMedia has with its customers we see new features added to help provide us better situational awareness.

    Response from AlertMedia

    Thank you so much for leaving us a review! We are dedicated to helping our customers keep their people safe and informed through any critical event that comes their way and it truly makes our day to hear that AlertMedia has helped you proactively protect your people through so many severe weather events.

    Angela L.
    Overall rating
    • Industry: Banking
    • Company size: 2-10 Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    AlertMedia review

    Reviewed on 2021/01/23

    We use it as a part of our BCP communication tool and it's effective

    We use it as a part of our BCP communication tool and it's effective

    Pros

    Can communicate with the group through various communication tools including email, sms and app message and get instant responses.

    Cons

    I sometimes see errors such as a message did not delivered to everyone

    Response from AlertMedia

    Thank you for your feedback. Message delivery is critical to our platform. Oftentimes message errors indicate the need to update contact data or an issue with the cell carrier. We'll have your Customer Success Manager reach out to provide more details.

    Matt E.
    Overall rating
    • Industry: Civil Engineering
    • Company size: 501-1 000 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    AlertMedia customer support team is top notch

    Reviewed on 2021/03/30

    My overall experience has been great. Again, from the sales team to the customer service and...

    My overall experience has been great. Again, from the sales team to the customer service and technical team, they all work well together to meet our needs as the customer. They offer additional planning resources to help prepare you in the event of a crisis. The support is very much appreciated.

    Pros

    Sending an alert notification in AlertMedia is easy and simple. The alerts can be customized with templates that make sending an alert in times of an emergency less stressful. The threat map is great to track threats around the world and notify the team of a threat in their area. The customer service team is the BEST!! They are very receptive to your needs and quickly respond to resolve any concerns.

    Cons

    Integration went well. We use single sign on (SSO) and some users registered without using SSO which has caused duplicate users that we are still working through. I wish I would have been consulted on the possible phone constraints on our end. Our phone system has a limited amount of calls that can be in use at one time, which has caused delays on our end. We are working with our carrier, but it would have been good to know of potential issues from AlertMedia based off of their experience instead of finding out at the time of the test alert.

    Response from AlertMedia

    Thank you for leaving us a review! We are so glad to hear your experience has been positive with both our product and support. Once AlertMedia delivers a message to a telecom carrier, we are reliant on the carrier to make the final delivery to the end-user. Your Customer Success Manager is looking into this further and will be in touch with you soon. We hope this is helpful!

    Andrew B.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 5 001-10 000 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Transitioning Emergency Notification Systems

    Reviewed on 2021/02/10

    AlertMedia is the most user friendly version of Emergency Notification software that I have ever...

    AlertMedia is the most user friendly version of Emergency Notification software that I have ever used. It is extremely easy to navigate and all of the options available are almost self explanatory and all of our Notification admins have no issue using the system because of this.

    Pros

    The software is very user friendly and easy to navigate.

    Cons

    There are times that the map feature seems to freeze and I need to refresh the page to get items to appear.

    Response from AlertMedia

    Thank you for taking the time to leave us a review! We are glad to hear your experience has been positive.

    Showing 5 reviews of 79 Read all reviews

    AlertMedia FAQs

    Below are some frequently asked questions for AlertMedia.

    AlertMedia offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Fixed subscription price with no setup fees. Contact AlertMedia for a quote.

    We do not have any information about AlertMedia features

    AlertMedia has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    AlertMedia supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    AlertMedia supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations AlertMedia has

    AlertMedia offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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