AlertMedia

4.8 (134)
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Identify threats and respond faster during critical events.

About AlertMedia

AlertMedia helps organizations protect their people and business through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and with greater confidence—all from a single, unified interface.

Protect your employees and business during critical events with real-time, verified intelligence from experienced analysts combined with the industry’s most intuitive emergency communication solution.

With AlertMedia, you can keep your employees safe, informed, and connected during any event. Regardless of employee location, how they work, or what device they are using, you can ensure everyone gets the messages they need, when they need them.

With full-featured mobile apps for iOS and Android, AlertMedia helps safety and security leaders effectively manage incidents from the office, at home, or while on the go. Pre-built communication templates allow for rapid, consistent messaging across multiple channels, including voice calls, SMS text messages, email, mobile app push notifications, and more. Engage employees directly using powerful, two-way messaging features designed to help you prioritize your response. Customizable threat warnings ensure security teams and impacted employees are notified immediately when incidents threaten safety or operations.

AlertMedia supports critical communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 130 countries.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of AlertMedia

  • Modern Emergency Communication System: Quickly and easily notify any sized audience—anywhere in the world—to critical events, such as severe weather, natural disasters, active shooters, office closures, and more.
  • Integrated Threat Intelligence: Identify threats to your people and business faster with analyst-verified intelligence and location-specific risk assessments.
  • Implementation & Support Included: Launch quickly with a dedicated success manager and 24/7 support with an average response time of 13 minutes.
  • Highly Visible, Multichannel Notifications: Simultaneously reach employees via voice call, text message, email, mobile app push, desktop takeover, Slack, and more from a single interface.
  • One-Touch Conference Call Solution: Get response teams together faster by initiating a conference call in seconds without meeting invites or pin codes.
  • Customizable Notification Templates: Send messages in just a few clicks using flexible, pre-built communication templates.
  • Delivery Insights & Reporting: Track message delivery and audience responses in real-time to inform response plans.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Brazil, British Virgin Islands, Canada, China and 14 others

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch and 21 others

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Images

    AlertMedia Software - Learn to use the most intuitive mass notification platform in just 15 minutes. Quickly and confidently send emergency communication in seconds from any device.
    AlertMedia Software - See real-time delivery metrics to confirm critical messages are received.
    AlertMedia Software - Easily facilitate two-way communication to confirm employee status or safety.
    AlertMedia Software - Fully-integrated threat intelligence and real-time warnings help you identify dangerous or disruptive events near your people and business.
    View 7 more
    AlertMedia video
    AlertMedia video
    AlertMedia video
    AlertMedia Software - Learn to use the most intuitive mass notification platform in just 15 minutes. Quickly and confidently send emergency communication in seconds from any device.
    AlertMedia Software - See real-time delivery metrics to confirm critical messages are received.
    AlertMedia Software - Easily facilitate two-way communication to confirm employee status or safety.
    AlertMedia Software - Fully-integrated threat intelligence and real-time warnings help you identify dangerous or disruptive events near your people and business.

    Features

    Total features of AlertMedia: 110

    • API
    • Access Controls/Permissions
    • Active Directory Integration
    • Activity Dashboard
    • Activity Tracking
    • Activity/News Feed
    • Alerts/Notifications
    • App Notifications
    • Audience Targeting
    • Audit Trail
    • Blogs
    • Campaign Analytics
    • Campus Notifications
    • Chat/Messaging
    • Collaboration Tools
    • Commenting/Notes
    • Communication Management
    • Communications Management
    • Contact Database
    • Contact Management
    • Crisis Management
    • Customizable Branding
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Digital Signage
    • Disaster Recovery
    • Document Management
    • Document Storage
    • Drip Campaigns
    • Email Alerts
    • Email Management
    • Emergency Notification
    • Emergency Response Planning
    • Employee Database
    • Employee Directory
    • Employee Management
    • Employee Photos
    • Engagement Tracking
    • Event Calendar
    • Event Logs
    • Event Triggered Actions
    • File Sharing
    • Geolocation
    • Geotargeting
    • Incident Management
    • Incident Reporting
    • Interaction Tracking
    • Knowledge Management
    • Live Chat
    • Location Tracking
    • Mass Notifications
    • Meeting Management
    • Mobile Access
    • Mobile Alerts
    • Monitoring
    • Multi-Channel Communication
    • Multi-Language
    • Multi-Language Alerts
    • Multi-Location
    • Notification Scheduling
    • OSHA Compliance
    • Occupational Health Management
    • Push Notifications
    • Read Receipts
    • Real-Time Analytics
    • Real-Time Chat
    • Real-Time Data
    • Real-Time Monitoring
    • Real-Time Notifications
    • Real-Time Reporting
    • Real-Time Updates
    • Real-time Alerts
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Risk Alerts
    • Risk Analysis
    • Risk Assessment
    • Risk Management
    • Role-Based Permissions
    • SMS Messaging
    • SMS Notifications
    • Safety Incident Management
    • Scheduled Messaging
    • Scheduling
    • Screen Sharing
    • Search/Filter
    • Secure Data Storage
    • Security Management
    • Single Sign On
    • Social Media Integration
    • Status Tracking
    • Survey/Poll Management
    • Surveys & Feedback
    • Task Management
    • Template Management
    • Templates
    • Third-Party Integrations
    • Threat Intelligence
    • Threat Response
    • Transcripts/Chat History
    • Two-Way Communication
    • User Management
    • User Profiles
    • Video Conferencing
    • Visitor Management
    • Visual Notifications
    • Web Notifications
    • Workflow Management

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    Reviews

    Overall rating

    4.8 /5
    (134)
    Value for Money
    4.7/5
    Features
    4.7/5
    Ease of Use
    4.8/5
    Customer Support
    4.9/5

    Already have AlertMedia?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 134
    Tyson
    Tyson
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 201–500 Employees
    • Used Monthly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Quick, simple implementation

    Reviewed on 2021/05/14

    We originally picked this up with the intention of giving us a more reliable means of notifying...

    We originally picked this up with the intention of giving us a more reliable means of notifying users of system issues when email was unavailable. We have since introduced the product to our HR and Compliance departments and will soon roll it out to our branch managers.

    Pros

    This was probably the fastest implementation I've ever done. We were up and running in less than a day. Training my users was less than 20 minutes.

    Cons

    I'd like to see better integration with Active Directory and AAD in particular.

    Response from AlertMedia

    Thank you for leaving us a review! We are so glad to hear you've had a positive experience and that your implementation was quick. We are always looking to improve and would love to better understand the integration you would like to see between AlertMedia and AAD. We will have your Customer Success Manager reach out to discuss further.

    Blane
    Overall rating
    • Industry: Financial Services
    • Company size: 5,001–10,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    AlertMedia Is My Go To Solution

    Reviewed on 2021/03/17

    We have realized tremendous value in taking care of our employees and their families. They know we...

    We have realized tremendous value in taking care of our employees and their families. They know we sincerely care and have invested in their safety. AlertMedia gives me and my team the ability to monitor, prepare, alert and account for our team during hurricanes, severe weather, active shooter events, wildfires and more. It's hard to put a price on that kind of peace of mind, but AlertMedia far and away makes this return on investment one of the best we have.

    Pros

    Our employees are the most important part of Fairway and it's our job to protect them. The ability to contact and alert employees all over the country for any emergency situation that may impact them has been the foundation for our Crisis and Emergency Management operations. It has also been a key business driver for us and allows less disruption and the the shifting of work if needed. With AlertMedia we are able to proactively monitor our 9700 employees across the US. Our employees have been in almost every major weather event of the last three years and I have received many emails and letters of thanks for looking out for them and their families.

    Cons

    I have used most if not all of the main Emergency Notifications Systems on the market in my 27 years in IT, mainly Everbridge, xMatters and others where cost outweigh the benefits. AlertMedia's innovation roadmap and customer input has made then stand out. With this close relationship AlertMedia has with its customers we see new features added to help provide us better situational awareness.

    Reasons for Switching to AlertMedia

    When I came to build the business continuity program I was on my own and I needed a solution that was easy to use, price was right and one I knew would scale with me. AlertMedia has exceeded my expectations not just with the product but with the support as well.

    Response from AlertMedia

    Thank you so much for leaving us a review! We are dedicated to helping our customers keep their people safe and informed through any critical event that comes their way and it truly makes our day to hear that AlertMedia has helped you proactively protect your people through so many severe weather events.

    Angela
    Overall rating
    • Industry: Banking
    • Company size: 2–10 Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    AlertMedia review

    Reviewed on 2021/01/23

    We use it as a part of our BCP communication tool and it's effective

    We use it as a part of our BCP communication tool and it's effective

    Pros

    Can communicate with the group through various communication tools including email, sms and app message and get instant responses.

    Cons

    I sometimes see errors such as a message did not delivered to everyone

    Response from AlertMedia

    Thank you for your feedback. Message delivery is critical to our platform. Oftentimes message errors indicate the need to update contact data or an issue with the cell carrier. We'll have your Customer Success Manager reach out to provide more details.

    Verified Reviewer
    Overall rating
    • Industry: Food Production
    • Company size: 201–500 Employees
    • Used for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Simple, easy to use tool for timely communications on a variety of platforms.

    Reviewed on 2021/02/09

    Connecting quickly with employees on updates with high timeliness.

    Connecting quickly with employees on updates with high timeliness.

    Pros

    1. The ability to set up flexible preset messages. If there's an emergency, you can save significant time by having everything you need ready to go. Also nice that there's the option for repeated reminders until the receiver confirms they've read the message.
    2. The option to blast out to a variety of platforms (e.g., call, text, desktop computer, email) to ensure you're meeting people where they are.

    Cons

    Excited for them to build out more proactive alerts and support.

    Alternatives Considered

    Omnilert and InformaCast

    Reasons for Switching to AlertMedia

    Great automation, UI, features, and support.

    Response from AlertMedia

    Thank you for taking the time to leave us a review! We're glad to hear your experience has been positive. Your Customer Success Manager would be happy to share more information with you regarding some of the latest updates to our proactive alerts.

    Jennifer
    Overall rating
    • Industry: Higher Education
    • Company size: 201–500 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    AlertMedia at the Cornell Lab of Ornitholgoy

    Reviewed on 2023/08/24

    We occasionally have need to temporarily close due to power outages, etc. Many of our staff have...

    We occasionally have need to temporarily close due to power outages, etc. Many of our staff have long commutes into work from outlaying areas and this allows instant notification of any closures. We do not have a PA System or means for broad announcements, so our staff has come to depend on AlertMedia notifications for any important, timely messaging from the administration

    Pros

    I like the ability to communicate with all of our staff in a fast and efficient way, whether it be in the case of an emergency or building closure, etc.

    Cons

    Generally I can't think of any cons. I've been happy with the product, the customer service, etc.

    Showing 5 reviews of 134 Read all reviews

    AlertMedia FAQs

    Below are some frequently asked questions for AlertMedia.

    AlertMedia offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    Fixed subscription price with no setup fees. Contact AlertMedia for a quote.

    AlertMedia has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    AlertMedia supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    AlertMedia supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    AlertMedia integrates with the following applications:

    Navan, SAP Concur

    AlertMedia offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for AlertMedia.