About Callsquad

CallSquad is a cloud-based outbound call campaign software for teams which provides businesses with the tools to plan, execute, and track call campaigns for purposes such as sales development, recruitment, lead qualification, event invitations, opt-in marketing consent, and more. CallSquad can be used by onsite and remote teams with collaboration tools to coordinate and carry out outbound call campaigns within teams.

In order to help businesses engage their team and retain employees, CallSquad is designed to simplify daily tasks and eliminate unnecessary activities. By automatically routing calls based on priority, CallSquad allows agents to focus on their pitch. Within the team portal, users can view their team’s recent activity, keep track of campaign details and progress, and log their own successes for others to see.

Outbound call campaigns for any purpose can be programmed and managed within CallSquad with tools such as contact data upload, customer segmentation, targeted campaign configuration, multiple campaign management, and more. Campaigns can be customized with parameters such as daily calling hours, maximum call attempts per day, call time limits, and more. Users can track active and archived campaigns within the CallSquad system and view statistics on campaign performance such as number of leads and call outcomes.

CallSquad facilitates the recording of calls in order to allow management to monitor employee performance and offer feedback to individuals or teams. Real-time dashboards provide data on campaign progress and all team members can track their shared goals. The leaderboard tab allows businesses to recognize high-performing employees with insight into number of leads and calls, as well as the total duration of calls made by each user.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Callsquad

Key benefits of Callsquad

  • Engage team members with Call Squad features such as the team portal and activity feed which help employees to track their own tasks, as well as their colleagues, to ensure everyone is on the same page.

  • Use gamification features and leaderboards to celebrate team members' successes and encourage users to share their progress towards goals.

  • Manage outbound call campaigns within CallSquad with tools for automatic call routing, multiple campaign management, customer segmentation, campaign tracking, and more.

  • Monitor the success of campaigns with reporting and analytics on number of leads, number of calls, duration of calls, and more for individuals or entire teams.

  • Track employee performance with call recording tools which can be used to provide feedback and suggest areas for improvement. Recordings can also be used for training purposes for new hires.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, Germany, United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Callsquad

    Images

    Callsquad Software - The dialer activity feed allows team members to log and track their calls and activity
    Callsquad Software - Gamification features such as the dialer leaderboard can be used to engage employees
    Callsquad Software - From the dialer console users can make outbound calls and log outcomes
    Callsquad Software - The manager console tool allows management to track campaign success and employee performance
    Callsquad Software - Reports and analytics are provided on the manager dashboard to track campaign progress visually
    View 6 more
    Callsquad video
    Callsquad Software - The dialer activity feed allows team members to log and track their calls and activity Callsquad Software - Gamification features such as the dialer leaderboard can be used to engage employees Callsquad Software - From the dialer console users can make outbound calls and log outcomes Callsquad Software - The manager console tool allows management to track campaign success and employee performance Callsquad Software - Reports and analytics are provided on the manager dashboard to track campaign progress visually

    Features

    Total features of Callsquad: 36

    • Activity Dashboard
    • Activity Tracking
    • Auto-Dialer
    • CRM
    • Call Disposition
    • Call List Management
    • Call Logging
    • Call Monitoring
    • Call Recording
    • Call Routing
    • Call Scheduling
    • Call Scripting
    • Call Tracking
    • Campaign Management
    • Campaign Specific Caller ID
    • Computer Telephony Integration
    • Contact Database
    • Dashboard
    • Data Management
    • FCC Compliance
    • FTC Compliance
    • Lead Capture
    • Lead Distribution
    • Lead Management
    • Lead Qualification
    • List Management
    • Monitoring
    • Multi-Campaign
    • Outbound Call Center
    • Performance Management
    • Performance Metrics
    • Power Dialer
    • Preview Dialer
    • Progressive Dialer
    • Reporting/Analytics
    • Third Party Integrations

    Alternatives

    PhoneBurner

    4,9
    #1 Alternative to Callsquad
    PhoneBurner's Power Dialing platform helps inside sales teams reach 447% more contacts, increase live answers,...

    contactSPACE

    4,8
    #2 Alternative to Callsquad
    contactSPACE is an intuitive cloud contact centre solution that empowers your team to make better-quality contact....

    VICIdial

    4,7
    #3 Alternative to Callsquad
    VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or...

    ChaseData CCaaS

    4,8
    #4 Alternative to Callsquad
    ChaseData offers a cloud-based call center solution with both inbound and outbound calling facility and an interactive...

    Reviews

    Overall rating

    5 /5
    (4)
    Value for Money
    4,5/5
    Features
    5/5
    Ease of Use
    5/5
    Customer Support
    5/5

    Already have Callsquad?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 4
    Andy W.
    Overall rating
    • Industry: Internet
    • Company size: 51-200 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    It's been great working with CallSquad

    Reviewed on 2018/07/27

    Pros

    It's really quick and straightforward to set up our call campaigns and programme the various elements. It's especially useful being able to edit things like the sales script and change the number of dial attempts we make to each prospect. This means we can quickly adjust things in line with our requirements, rather than having to create a new campaign from scratch.

    Cons

    It could be easier to edit campaigns on a mobile device but as we use our laptops to access the software the majority of the time, this is not a real issue for us.

    Mitchell P.
    Overall rating
    • Industry: Staffing & Recruiting
    • Company size: 2-10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    An ideal resource for outbound calling

    Reviewed on 2018/08/03

    Pros

    CallSquad is really simple to implement as no special equipment is needed and there's nothing to download or install. When creating campaigns, there are numerous customizable options which you can edit whenever you need to. The customer support team are also great and quick to respond to questions or queries.

    Cons

    When uploading data via a spreadsheet, you have to follow the data template exactly otherwise records do not format correctly

    Mark H.
    Overall rating
    • Industry: Financial Services
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Easy to use, helped us to be more efficient

    Reviewed on 2018/08/01

    Pros

    Really easy to use. We had been managing outbound calls manually, via various systems, which had become complex and time-wasting to manage. This was massively improved and simplified with CallSquad.
    Also, as as a regulated business, it was very important that we had ability (i) restrict the data that is shared with the team to only "essential" + non-sensitive information, and (ii) to monitor call recordings.

    Cons

    No specific dislikes so far and the team who are using day-to-day have been very happy, able to pick it up super quickly.

    Frederick S.
    Overall rating
    • Review Source

    Overall rating

    Reviewed on 2019/03/18

    Callsquad FAQs

    Below are some frequently asked questions for Callsquad.

    Callsquad offers the following pricing plans:

    • Starting from:
    • Free Trial: Available

    Contact CallSquad for pricing information.

    Callsquad has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Callsquad supports the following languages:

    English

    Callsquad supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Callsquad integrates with the following applications:

    Close, Gmail, HubSpot CRM, Intercom, Marketo Engage, Microsoft 365, Pardot, Salesforce Sales Cloud, SugarCRM, Zapier, Zendesk, Zoho CRM

    Callsquad offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Callsquad.