CallSquad Overview
What is CallSquad?
CallSquad is a cloud-based outbound call campaign software for teams which provides businesses with the tools to plan, execute, and track call campaigns for purposes such as sales development, recruitment, lead qualification, event invitations, opt-in marketing consent, and more. CallSquad can be used by onsite and remote teams with collaboration tools to coordinate and carry out outbound call campaigns within teams.
In order to help businesses engage their team and retain employees, CallSquad is designed to simplify daily tasks and eliminate unnecessary activities. By automatically routing calls based on priority, CallSquad allows agents to focus on their pitch. Within the team portal, users can view their team’s recent activity, keep track of campaign details and progress, and log their own successes for others to see.
Outbound call campaigns for any purpose can be programmed and managed within CallSquad with tools such as contact data upload, customer segmentation, targeted campaign configuration, multiple campaign management, and more. Campaigns can be customized with parameters such as daily calling hours, maximum call attempts per day, call time limits, and more. Users can track active and archived campaigns within the CallSquad system and view statistics on campaign performance such as number of leads and call outcomes.
CallSquad facilitates the recording of calls in order to allow management to monitor employee performance and offer feedback to individuals or teams. Real-time dashboards provide data on campaign progress and all team members can track their shared goals. The leaderboard tab allows businesses to recognize high-performing employees with insight into number of leads and calls, as well as the total duration of calls made by each user.
CallSquad Overview
Pricing
Pricing options
Contact CallSquad for pricing information.
CallSquad Features
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CallSquad Reviews
CallSquad Reviews
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It's been great working with CallSquad
Pros
It's really quick and straightforward to set up our call campaigns and programme the various elements. It's especially useful being able to edit things like the sales script and change the number of dial attempts we make to each prospect. This means we can quickly adjust things in line with our requirements, rather than having to create a new campaign from scratch.
Cons
It could be easier to edit campaigns on a mobile device but as we use our laptops to access the software the majority of the time, this is not a real issue for us.
An ideal resource for outbound calling
Pros
CallSquad is really simple to implement as no special equipment is needed and there's nothing to download or install. When creating campaigns, there are numerous customizable options which you can edit whenever you need to. The customer support team are also great and quick to respond to questions or queries.
Cons
When uploading data via a spreadsheet, you have to follow the data template exactly otherwise records do not format correctly
Easy to use, helped us to be more efficient
Pros
Really easy to use. We had been managing outbound calls manually, via various systems, which had become complex and time-wasting to manage. This was massively improved and simplified with CallSquad.
Also, as as a regulated business, it was very important that we had ability (i) restrict the data that is shared with the team to only "essential" + non-sensitive information, and (ii) to monitor call recordings.
Cons
No specific dislikes so far and the team who are using day-to-day have been very happy, able to pick it up super quickly.
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CallSquad Pricing
CallSquad Pricing
Contact CallSquad for pricing information.
Contact CallSquad for pricing information.
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CallSquad Features
CallSquad Features
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Categories
Categories
Additional information for CallSquad
Additional information for CallSquad
Key features of CallSquad
- A/B testing
- Access control
- Activity dashboard
- Activity tracking
- Alerts / escalation
- Audit trail
- Auto-dialing
- Call analysis
- Call logging
- Call routing
- Call tracking
- Campaign analysis
- Campaign planning
- Campaign segmentation
- Computer telephony
- Contact database
- Customer segmentation
- Data management
- Employee portal
- Gamification
- Manual dialer
- Multi-campaign
- Outbound call center
- Performance reports
- Permission management
- Power dialer
- Preview dialer
- Prioritizing
- Productivity reporting
- Progress tracking
- Progressive dialer
- Reporting/analytics
- Status tracking
- Survey management
- Telephony integration
- Third party integration
- User activity monitoring
Benefits
CallSquad FAQs
CallSquad FAQs
Below are some frequently asked questions for CallSquad.
Q. What type of pricing plans does CallSquad offer?
CallSquad offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Contact CallSquad for pricing information.
Q. What are the main features of CallSquad?
CallSquad offers the following features:
- A/B testing
- Access control
- Activity dashboard
- Activity tracking
- Alerts / escalation
- Audit trail
- Auto-dialing
- Call analysis
- Call logging
- Call routing
- Call tracking
- Campaign analysis
- Campaign planning
- Campaign segmentation
- Computer telephony
- Contact database
- Customer segmentation
- Data management
- Employee portal
- Gamification
- Manual dialer
- Multi-campaign
- Outbound call center
- Performance reports
- Permission management
- Power dialer
- Preview dialer
- Prioritizing
- Productivity reporting
- Progress tracking
- Progressive dialer
- Reporting/analytics
- Status tracking
- Survey management
- Telephony integration
- Third party integration
- User activity monitoring
Q. Who are the typical users of CallSquad?
CallSquad has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does CallSquad support?
CallSquad supports the following languages:
English
Q. What type of pricing plans does CallSquad offer?
CallSquad has the following pricing plans:
Subscription
Q. Does CallSquad support mobile devices?
We do not have any information about what devices CallSquad supports
Q. What other apps does CallSquad integrate with?
CallSquad integrates with the following applications:
Close, Gmail, Intercom, Marketo Engage, Microsoft 365, Pardot, Salesforce Sales Cloud, SugarCRM, Zendesk, Zoho CRM
Q. What level of support does CallSquad offer?
CallSquad offers the following support options:
Phone Support, Online Support
