About Callsquad
CallSquad is a cloud-based outbound call campaign software for teams which provides businesses with the tools to plan, execute, and track call campaigns for purposes such as sales development, recruitment, lead qualification, event invitations, opt-in marketing consent, and more. CallSquad can be used by onsite and remote teams with collaboration tools to coordinate and carry out outbound call campaigns within teams.
In order to help businesses engage their team and retain employees, CallSquad is designed to simplify daily tasks and eliminate unnecessary activities. By automatically routing calls based on priority, CallSquad allows agents to focus on their pitch. Within the team portal, users can view their team’s recent activity, keep track of campaign details and progress, and log their own successes for others to see.
Outbound call campaigns for any purpose can be programmed and managed within CallSquad with tools such as contact data upload, customer segmentation, targeted campaign configuration, multiple campaign management, and more. Campaigns can be customized with parameters such as daily calling hours, maximum call attempts per day, call time limits, and more. Users can track active and archived campaigns within the CallSquad system and view statistics on campaign performance such as number of leads and call outcomes.
CallSquad facilitates the recording of calls in order to allow management to monitor employee performance and offer feedback to individuals or teams. Real-time dashboards provide data on campaign progress and all team members can track their shared goals. The leaderboard tab allows businesses to recognize high-performing employees with insight into number of leads and calls, as well as the total duration of calls made by each user.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Callsquad
Key benefits of Callsquad
Devices
Business size
Markets
Australia, Canada, Germany, United States
Supported Languages
English
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Callsquad
Images
Features
Total features of Callsquad: 36
- Activity Dashboard
- Activity Tracking
- Auto-Dialer
- CRM
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking
- Campaign Management
- Campaign Specific Caller ID
- Computer Telephony Integration
- Contact Database
- Dashboard
- Data Management
- FCC Compliance
- FTC Compliance
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Monitoring
- Multi-Campaign
- Outbound Call Center
- Performance Management
- Performance Metrics
- Power Dialer
- Preview Dialer
- Progressive Dialer
- Reporting/Analytics
- Third Party Integrations
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Reviews
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- Industry: Internet
- Company size: 51-200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
It's been great working with CallSquad
Reviewed on 2018/07/27
Pros
It's really quick and straightforward to set up our call campaigns and programme the various elements. It's especially useful being able to edit things like the sales script and change the number of dial attempts we make to each prospect. This means we can quickly adjust things in line with our requirements, rather than having to create a new campaign from scratch.
Cons
It could be easier to edit campaigns on a mobile device but as we use our laptops to access the software the majority of the time, this is not a real issue for us.
- Industry: Staffing & Recruiting
- Company size: 2-10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
An ideal resource for outbound calling
Reviewed on 2018/08/03
Pros
CallSquad is really simple to implement as no special equipment is needed and there's nothing to download or install. When creating campaigns, there are numerous customizable options which you can edit whenever you need to. The customer support team are also great and quick to respond to questions or queries.
Cons
When uploading data via a spreadsheet, you have to follow the data template exactly otherwise records do not format correctly
- Industry: Financial Services
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use, helped us to be more efficient
Reviewed on 2018/08/01
Pros
Really easy to use. We had been managing outbound calls manually, via various systems, which had become complex and time-wasting to manage. This was massively improved and simplified with CallSquad.
Also, as as a regulated business, it was very important that we had ability (i) restrict the data that is shared with the team to only "essential" + non-sensitive information, and (ii) to monitor call recordings.
Cons
No specific dislikes so far and the team who are using day-to-day have been very happy, able to pick it up super quickly.
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Review Source
Overall rating
Reviewed on 2019/03/18
Callsquad FAQs
Below are some frequently asked questions for Callsquad.Q. What type of pricing plans does Callsquad offer?
Callsquad offers the following pricing plans:
- Starting from:
- Free Trial: Available
Contact CallSquad for pricing information.
Q. Who are the typical users of Callsquad?
Callsquad has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Callsquad support?
Callsquad supports the following languages:
English
Q. Does Callsquad support mobile devices?
Callsquad supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Callsquad integrate with?
Callsquad integrates with the following applications:
Close, Gmail, HubSpot CRM, Intercom, Marketo Engage, Microsoft 365, Pardot, Salesforce Sales Cloud, SugarCRM, Zapier, Zendesk, Zoho CRM
Q. What level of support does Callsquad offer?
Callsquad offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
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