CallSquad

Outbound call campaign software for teams

5 /5 (4 reviews) Write a Review!

CallSquad Overview

What is CallSquad?

CallSquad is a cloud-based outbound call campaign software for teams which provides businesses with the tools to plan, execute, and track call campaigns for purposes such as sales development, recruitment, lead qualification, event invitations, opt-in marketing consent, and more. CallSquad can be used by onsite and remote teams with collaboration tools to coordinate and carry out outbound call campaigns within teams.

In order to help businesses engage their team and retain employees, CallSquad is designed to simplify daily tasks and eliminate unnecessary activities. By automatically routing calls based on priority, CallSquad allows agents to focus on their pitch. Within the team portal, users can view their team’s recent activity, keep track of campaign details and progress, and log their own successes for others to see.

Outbound call campaigns for any purpose can be programmed and managed within CallSquad with tools such as contact data upload, customer segmentation, targeted campaign configuration, multiple campaign management, and more. Campaigns can be customized with parameters such as daily calling hours, maximum call attempts per day, call time limits, and more. Users can track active and archived campaigns within the CallSquad system and view statistics on campaign performance such as number of leads and call outcomes.

CallSquad facilitates the recording of calls in order to allow management to monitor employee performance and offer feedback to individuals or teams. Real-time dashboards provide data on campaign progress and all team members can track their shared goals. The leaderboard tab allows businesses to recognize high-performing employees with insight into number of leads and calls, as well as the total duration of calls made by each user.

CallSquad Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact CallSquad for pricing information.


CallSquad Features

Devices
Business size
S M L
Markets
United States, Canada, Australia, Germany
Supported Languages
English

Media

The dialer activity feed allows team members to log and track their calls and activity
Gamification features such as the dialer leaderboard can be used to engage employees
From the dialer console users can make outbound calls and log outcomes
The manager console tool allows management to track campaign success and employee performance
Reports and analytics are provided on the manager dashboard to track campaign progress visually
CallSquad video CallSquad screenshot: The dialer activity feed allows team members to log and track their calls and activity CallSquad screenshot: Gamification features such as the dialer leaderboard can be used to engage employees CallSquad screenshot: From the dialer console users can make outbound calls and log outcomes CallSquad screenshot: The manager console tool allows management to track campaign success and employee performance CallSquad screenshot: Reports and analytics are provided on the manager dashboard to track campaign progress visually

CallSquad Reviews

CallSquad Reviews

Overall rating
5
/
5
Excellent
4

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
4,5
Features
5
Ease of Use
5
Customer Support
5
100% recommended this app
Andy W.

It's been great working with CallSquad


Mitchell P.

An ideal resource for outbound calling


Mark H.

Easy to use, helped us to be more efficient


Frederick S.


Andy W.
Industry: Internet
Company size: 51-200 Employees

It's been great working with CallSquad

Used Weekly for 2+ years
Reviewed on 2018/07/27
Review Source: Capterra

Pros

It's really quick and straightforward to set up our call campaigns and programme the various elements. It's especially useful being able to edit things like the sales script and change the number of dial attempts we make to each prospect. This means we can quickly adjust things in line with our requirements, rather than having to create a new campaign from scratch.

Cons

It could be easier to edit campaigns on a mobile device but as we use our laptops to access the software the majority of the time, this is not a real issue for us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Mitchell P.
Industry: Staffing & Recruiting
Company size: 2-10 Employees

An ideal resource for outbound calling

Used Weekly for 6-12 months
Reviewed on 2018/08/03
Review Source: Capterra

Pros

CallSquad is really simple to implement as no special equipment is needed and there's nothing to download or install. When creating campaigns, there are numerous customizable options which you can edit whenever you need to. The customer support team are also great and quick to respond to questions or queries.

Cons

When uploading data via a spreadsheet, you have to follow the data template exactly otherwise records do not format correctly

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Mark H.
Industry: Financial Services
Company size: 11-50 Employees

Easy to use, helped us to be more efficient

Used Daily for 1-5 months
Reviewed on 2018/08/01
Review Source: Capterra

Pros

Really easy to use. We had been managing outbound calls manually, via various systems, which had become complex and time-wasting to manage. This was massively improved and simplified with CallSquad.
Also, as as a regulated business, it was very important that we had ability (i) restrict the data that is shared with the team to only "essential" + non-sensitive information, and (ii) to monitor call recordings.

Cons

No specific dislikes so far and the team who are using day-to-day have been very happy, able to pick it up super quickly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Frederick S.

Rating only

Reviewed on 2019/03/18
Review Source: GetApp
User recommendation
8,5/10
Based on 4 user ratings
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CallSquad Pricing

CallSquad Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact CallSquad for pricing information.

Contact CallSquad for pricing information.

Value for Money
4,5/5
Based on 4 user ratings
Compare value for money rating with alternatives
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CallSquad Features

CallSquad Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
5/5
Based on 4 user ratings
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Categories

Additional information for CallSquad

Additional information for CallSquad

Key features of CallSquad

  • A/B testing
  • Access control
  • Activity dashboard
  • Activity tracking
  • Alerts / escalation
  • Audit trail
  • Auto-dialing
  • Call analysis
  • Call logging
  • Call routing
  • Call tracking
  • Campaign analysis
  • Campaign planning
  • Campaign segmentation
  • Computer telephony
  • Contact database
  • Customer segmentation
  • Data management
  • Employee portal
  • Gamification
  • Manual dialer
  • Multi-campaign
  • Outbound call center
  • Performance reports
  • Permission management
  • Power dialer
  • Preview dialer
  • Prioritizing
  • Productivity reporting
  • Progress tracking
  • Progressive dialer
  • Reporting/analytics
  • Status tracking
  • Survey management
  • Telephony integration
  • Third party integration
  • User activity monitoring

Benefits

  • Engage team members with Call Squad features such as the team portal and activity feed which help employees to track their own tasks, as well as their colleagues, to ensure everyone is on the same page.

  • Use gamification features and leaderboards to celebrate team members' successes and encourage users to share their progress towards goals.

  • Manage outbound call campaigns within CallSquad with tools for automatic call routing, multiple campaign management, customer segmentation, campaign tracking, and more.

  • Monitor the success of campaigns with reporting and analytics on number of leads, number of calls, duration of calls, and more for individuals or entire teams.

  • Track employee performance with call recording tools which can be used to provide feedback and suggest areas for improvement. Recordings can also be used for training purposes for new hires.

  • CallSquad FAQs

    CallSquad FAQs

    Below are some frequently asked questions for CallSquad.

    Q. What type of pricing plans does CallSquad offer?

    CallSquad offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact CallSquad for pricing information.

    Q. What are the main features of CallSquad?

    CallSquad offers the following features:

    • A/B testing
    • Access control
    • Activity dashboard
    • Activity tracking
    • Alerts / escalation
    • Audit trail
    • Auto-dialing
    • Call analysis
    • Call logging
    • Call routing
    • Call tracking
    • Campaign analysis
    • Campaign planning
    • Campaign segmentation
    • Computer telephony
    • Contact database
    • Customer segmentation
    • Data management
    • Employee portal
    • Gamification
    • Manual dialer
    • Multi-campaign
    • Outbound call center
    • Performance reports
    • Permission management
    • Power dialer
    • Preview dialer
    • Prioritizing
    • Productivity reporting
    • Progress tracking
    • Progressive dialer
    • Reporting/analytics
    • Status tracking
    • Survey management
    • Telephony integration
    • Third party integration
    • User activity monitoring

    Q. Who are the typical users of CallSquad?

    CallSquad has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does CallSquad support?

    CallSquad supports the following languages:

    English

    Q. What type of pricing plans does CallSquad offer?

    CallSquad has the following pricing plans:

    Subscription

    Q. Does CallSquad support mobile devices?

    We do not have any information about what devices CallSquad supports

    Q. What other apps does CallSquad integrate with?

    CallSquad integrates with the following applications:

    Close, Gmail, Intercom, Marketo Engage, Microsoft 365, Pardot, Salesforce Sales Cloud, SugarCRM, Zendesk, Zoho CRM

    Q. What level of support does CallSquad offer?

    CallSquad offers the following support options:

    Phone Support, Online Support