IT Glue

4.6 (248)
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About IT Glue

IT Glue is an intelligence-driven IT documentation software for IT professionals. With intelligent documentation you can easily standardize, automate, consolidate and integrate all your IT documentation into one interconnected hub.

Imagine having all your policies, procedures, passwords, asset and vendor information (including expiries) under one roof. Add to this user information, and link it all together so that your team has everything they need, right at their fingertips.

Have confidence in the security of your information with features like granular access permissions, version history, and more. Track any asset with ease for peace of mind, including expiries and vendor information.

This is IT Glue's vision for the future of IT documentation. Maximize your team's efficiency and productivity with the single source of truth for all your critical IT information.


Key benefits of IT Glue

  • Runbooks allow users to create documentation packages in PDF format, providing offline access to structured information for individual, multiple, or all clients.

  • Related items can be linked together with definition of relationships between various documentation elements, empowering self-service cultures within organizations.

  • The asset tracking engine allows users to customize documentation standards to their specific requirements and ensure that standards are enforced, with support for tracking of highly technical elements such as wireless, virtualization, and server components.

  • With the Checklists feature, users can create task lists and assign these to individual team members, with insight into task status and control over team workflows.

  • Completion profiles provide users with insight into what information is missing and where, enabling the closing of any gaps.

  • Images

    IT Glue Software - The completion dashboard gives users insight into which tasks still require completion
    IT Glue Software - All activity is automatically logged
    IT Glue Software - Workflows can be configured and managed
    IT Glue Software - All assets can be tracked, with customizable asset types
    IT Glue Software - The password vault enables secure password storage and management
    View 6 more
    IT Glue video
    IT Glue Software - The completion dashboard gives users insight into which tasks still require completion
    IT Glue Software - All activity is automatically logged
    IT Glue Software - Workflows can be configured and managed
    IT Glue Software - All assets can be tracked, with customizable asset types
    IT Glue Software - The password vault enables secure password storage and management

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    Reviews

    Overall rating

    4.6 /5
    (248)
    Value for Money
    4.5/5
    Features
    4.5/5
    Ease of Use
    4.5/5
    Customer Support
    4.5/5

    Already have IT Glue?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 248
    Christopher
    Christopher
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    A Must for MSPs

    Reviewed on 2023/03/15

    Pros

    ITGlue is a great product for control of your documents, password, and network devices.Everything our Help Desk need in one location

    Cons

    Network glue the agent has been buggy for us

    Alternatives Considered

    ITBoost

    Reasons for Switching to IT Glue

    Better integration and ease of use
    Jw
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best Asset Management System I've Used

    Reviewed on 2023/05/18

    IT Glue solves many problems for us daily. It primary use for us is Password and Asset management....

    IT Glue solves many problems for us daily. It primary use for us is Password and Asset management. Without IT Glue we would have no single place to go when searching for information on our clients, their locations, users, ISPs, telcos, servers, firewalls, etc. IT Glue houses all of the critical information that keeps ours and our client's business running.

    Pros

    IT Glue is an excellent platform that is easy to use and quite customizable. Most importantly, it is fast and reliable. We have experienced very few outages over the years with ITG and with their automated offline backup, we were able to continue operations with minimal impact.

    Cons

    While one of it's strengths, the simplicity of ITG can also be a weakness. I would like to see more controls implemented in user permissions and access. As well, it would be great to be able to toggle certain features on/off completely if they are not used.

    Vinson
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Good product, but greedy company and pushy sales people

    Reviewed on 2018/05/03

    Pros

    The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

    Cons

    The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to price gouge their customers and provide customer service that basically says "if you don't like us, good luck finding another product". They boast how they are constantly "upgrading and adding new features". What they fail to say is these new features are only added to their most expensive subscription plan (Enterprise) - which for smaller companies is completely overkill. The most requested feature for the last 5 years, Runbooks, was finally added and made Enterprise level only. This is the only way to neatly export your companies data out of their system in an easy to read and organized format - feels like a hostage situation to me. They like to pretend like the Basic/Select plans don't exist, and even went as far as trying to trick me into signing up through a link that was configured to Enterprise subscription when I specifically stated I was only interested in Basic. The "onboarding fee" is just a money grab. I did not feel I got my "money worth" when onboarding - they just sent me some youtube videos to watch. We use the software at our company because we needed the service it provided, which it does well. But as for the company itself, I am less than pleased. If there were better options, I probably would have chosen differently.

    Lauren
    Overall rating
    • Industry: Computer & Network Security
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great Password Management Program

    Reviewed on 2024/02/19

    We enjoyed using ITGlue and it fit our structure until it was purchased by another company....

    We enjoyed using ITGlue and it fit our structure until it was purchased by another company. Customer service declined from there and billing got complicated and mixed up. Overall a good product.

    Pros

    It was easy to add passwords, and use them without needing to be on the webpage with the widget.

    Cons

    The interface wasn't the easiest to use. Sometimes I needed to click through a few pages to get to my passwords. Easy to get lost if you are just a user.

    Michael
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    One stop shop for your Knowledge Base needs.

    Reviewed on 2023/03/10

    Since implementation, our staff has become more organized with our password management, knowledge...

    Since implementation, our staff has become more organized with our password management, knowledge base / document creation, and vendor management. We constantly see techs answer questions to other staff members regarding customer and vendor info with "It's in IT Glue." So long as everyone is onboard with putting the info in the platform, it saves time of having to reach out to specific resources for a peice of information.

    Pros

    My favorite function of IT Glue is the fact that we're able to store many forms of information on the platform, along with consume information from various sources, in-turn saving time in gathering relevant information on our clients and infrastructure.

    Cons

    The organization can be a little much, but I think it's just due to the sheer number of things you can do with the platform. We discover new things with IT Glue frequently, and it sometimes requires a single resource to manage how the platform should be used in the organization, or at least lay down some groundwork and rules for staff to follow so data can be populated effectively.

    Alternatives Considered

    Hudu

    Reasons for Choosing IT Glue

    We experienced a number of downtime events with Passportal, that pushed us to looking at another platform. Additionally, the number of features and integrations available for IT Glue, along with its long-standing use in the MSP community influenced our decision.

    Switched From

    Passportal

    Reasons for Switching to IT Glue

    Features, integrations, and personal experience provided by one of our valued staff from previous use in another organization. The latter really gave us the push we needed as he provided valid use cases and efficiencies that the product provided for his organization.
    Showing 5 reviews of 248 Read all reviews

    IT Glue FAQs

    Below are some frequently asked questions for IT Glue.

    IT Glue offers the following pricing plans:

    • Starting from: US$29.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    *Terms & conditions apply. Prices are per user, per month, based on a 36-month term. There is a one-time $545 fee for standard onboarding, or $1419 for premier onboarding.

    IT Glue has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000

    IT Glue supports the following languages:

    English

    IT Glue supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    IT Glue integrates with the following applications:

    Addigy, Atera, Autotask PSA, Auvik, Azure Active Directory, BVoIP, Backupify, Barracuda RMM, BrightGauge, BullPhish ID, Cisco Meraki, CloudRadial, ComplianceManager, ConnectWise Automate, ConnectWise Cybersecurity Management, ConnectWise PSA, Continuum, Continuum PPM, Crewhu, Cytracom, Dark Web ID, Datto RMM, Datto SaaS Defense, DeskDirector, Domotz, GitHub, Graphus, HaloPSA, IMS Compliance Manager, Jamf Pro, Kaseya BMS, Kaseya VSA, Liongard, LogMeIn, LogMeIn Central, LogicMonitor, Lucidchart, Microsoft 365, Microsoft Intune, N-Able Projects Portal, N-central, N-sight, Narmada, NinjaOne, Panorama9, Passly, Pulseway, QGuard, QuickPass Visitor Management, ScalePad Backup Radar, ScalePad Lifecycle Manager, ServiceNow, Slack, Spanning, Syncro, ThreatLocker, Tigerpaw Software, Unitrends Backup, Unitrends MSP, Vorex, Watchman Monitoring, Zapier, myITprocess, vCIOToolbox

    IT Glue offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

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