IT Glue
About IT Glue
IT Glue is an intelligence-driven IT documentation software for IT professionals. With intelligent documentation you can easily standardize, automate, consolidate and integrate all your IT documentation into one interconnected hub.
Imagine having all your policies, procedures, passwords, asset and vendor information (including expiries) under one roof. Add to this user information, and link it all together so that your team has everything they need, right at their fingertips.
Have confidence in the security of your information with features like granular access permissions, version history, and more. Track any asset with ease for peace of mind, including expiries and vendor information.
This is IT Glue's vision for the future of IT documentation. Maximize your team's efficiency and productivity with the single source of truth for all your critical IT information.
Key benefits of IT Glue
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- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Information Storage
Reviewed on 2024/03/03
Amazing software and everyone from our company that used IT Glue are amazed.
Amazing software and everyone from our company that used IT Glue are amazed.
Pros
Easy to use and able to link in other IT tools like Connectwise
Cons
nothing, until now ITGlue is the perfect storage for all information about my everyday work
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ITGlue Review from Blackcreek Technologies
Reviewed on 2025/02/10
Overall, my experience has been mostly pleasant, and there are very few pitfalls and challenges...
Overall, my experience has been mostly pleasant, and there are very few pitfalls and challenges that cannot be fully overcome with ITGlue.
Pros
The vast flexibility of integrations and ability to customize this product for our own specific needs
Cons
The duplication of configurations and the broken data between various records makes it challenging to truly have full insight on client configurations
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Why I left the ITGlue family
Reviewed on 2023/05/19
In the long run, I believe ITGlue was not a good partner for us
In the long run, I believe ITGlue was not a good partner for us
Pros
In the beginning, it really forced upon us a culture of creating useful documentation.
Cons
ITGlue did help my business with documentation and business practices in the beginning. But, as my company matured, I questioned its value of not being fully enlisted in the Kaseya ecosystem, where most development went toward. Kaseya's business practices became apparent - lots of talk/promises with minimal action. It might be different if I entirely bought into the Kaseya ecosystem, but that was not my experience.However, I am still getting notices concerning items I voted on within the ideas pages with hundreds of upvotes (which many have had for over 5 years) and little to no action taken against these items. Also, in many cases, the ITGlue staffers argue against the use cases people propose, saying that is not how it is done but, at the same time, not offering any feasible workarounds.Additionally, Kaseya's approach, as well as respect toward the community, is severely lacking. Just ask many well-respected security vendors who have spoken up about issues/concerns and the backlash/punishment they have received in return. This is not how the MSP community works.If you are fully committed to the Kaseya ecosystem, this might be a different story; but it's not how I have chosen to do business, and I do not believe they are true partners of mine. Your experience may differ, but the many people I have talked to all share similar stories.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
IT Glue After 7 Years of Usage
Reviewed on 2024/11/21
Overall we are quite happy with IT Glue. It absolutely makes knowledge management for our company...
Overall we are quite happy with IT Glue. It absolutely makes knowledge management for our company more efficient and streamlined.
Pros
It provides a solid platform for us to manage all of our documentation; both internal and for clients. It also automates notifications for expirations of various products which saves our techs a lot of time.
Cons
It can sometimes be a bit buggy when it comes to moving or copying documents. It will often take an exorbitant amount of time to execute a document move or copy.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Service Desk Manager
Reviewed on 2025/02/11
Pros
Different sections that is available to upload or update the data into.
Cons
Network glue or configuration sync can be more enhanced
IT Glue FAQs
Below are some frequently asked questions for IT Glue.Q. What type of pricing plans does IT Glue offer?
IT Glue offers the following pricing plans:
- Starting from: US$29.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Terms and conditions apply. All listed prices are for a minimum of 5 users on a 36-month term. Options for 1-4 users are available on the Enterprise Plan at a higher price per user. 12- and 24-month terms are available at slightly higher prices. There will be a one-time onboarding fee.
Q. Who are the typical users of IT Glue?
IT Glue has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does IT Glue support?
IT Glue supports the following languages:
English
Q. Does IT Glue support mobile devices?
IT Glue supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does IT Glue integrate with?
IT Glue integrates with the following applications:
Addigy, Atera, Autotask PSA, Auvik, Azure Active Directory, BVoIP, Backupify, Barracuda RMM, BrightGauge, BullPhish ID, Cisco Meraki, CloudRadial, ComplianceManager, ConnectWise Automate, ConnectWise Cybersecurity Management, ConnectWise PSA, Continuum PPM, Crewhu, Cytracom, Dark Web ID, Datto RMM, Datto SaaS Defense, DeskDirector, Domotz, GitHub, Graphus, HaloPSA, IMS Compliance Manager, Jamf Pro, Kaseya BMS, Kaseya VSA, Liongard, LogMeIn, LogMeIn Central, LogicMonitor, Lucidchart, Microsoft 365, Microsoft Intune, N-Able Projects Portal, N-central, N-sight, Narmada, NinjaOne, Panorama9, Passly, Pulseway, QGuard, QuickPass Visitor Management, ScalePad Backup Radar, ScalePad Lifecycle Manager, ServiceNow, Slack, Spanning, Syncro, ThreatLocker, Unitrends Backup, Unitrends MSP, Vorex, Watchman Monitoring, Zapier, myITprocess, vCIOToolbox
Q. What level of support does IT Glue offer?
IT Glue offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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