IT Glue

4.6 (270)
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About IT Glue

IT Glue is an intelligence-driven IT documentation software for IT professionals. With intelligent documentation you can easily standardize, automate, consolidate and integrate all your IT documentation into one interconnected hub.

Imagine having all your policies, procedures, passwords, asset and vendor information (including expiries) under one roof. Add to this user information, and link it all together so that your team has everything they need, right at their fingertips.

Have confidence in the security of your information with features like granular access permissions, version history, and more. Track any asset with ease for peace of mind, including expiries and vendor information.

This is IT Glue's vision for the future of IT documentation. Maximize your team's efficiency and productivity with the single source of truth for all your critical IT information.


Key benefits of IT Glue

  • Runbooks allow users to create documentation packages in PDF format, providing offline access to structured information for individual, multiple, or all clients.

  • Related items can be linked together with definition of relationships between various documentation elements, empowering self-service cultures within organizations.

  • The asset tracking engine allows users to customize documentation standards to their specific requirements and ensure that standards are enforced, with support for tracking of highly technical elements such as wireless, virtualization, and server components.

  • With the Checklists feature, users can create task lists and assign these to individual team members, with insight into task status and control over team workflows.

  • Completion profiles provide users with insight into what information is missing and where, enabling the closing of any gaps.

  • Images

    IT Glue Software - The completion dashboard gives users insight into which tasks still require completion
    IT Glue Software - All activity is automatically logged
    IT Glue Software - Workflows can be configured and managed
    IT Glue Software - All assets can be tracked, with customizable asset types
    IT Glue Software - The password vault enables secure password storage and management
    View 6 more
    IT Glue video
    IT Glue Software - The completion dashboard gives users insight into which tasks still require completion
    IT Glue Software - All activity is automatically logged
    IT Glue Software - Workflows can be configured and managed
    IT Glue Software - All assets can be tracked, with customizable asset types
    IT Glue Software - The password vault enables secure password storage and management

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    Reviews

    Overall rating

    4.6 /5
    (270)
    Value for Money
    4.5/5
    Features
    4.5/5
    Ease of Use
    4.6/5
    Customer Support
    4.5/5

    Already have IT Glue?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 270
    Chad
    Chad
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Essential business tool

    Reviewed on 2023/11/07

    Pros

    It does what we need, we are able to keep our documentation processes standardized across our clients and our internal systems.

    Cons

    Nothing I outright dislike; it does what we need.

    Brian
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 1,001–5,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Consolidating systems into one with IT Glue

    Reviewed on 2024/05/14

    Combining all of our IT documentation that has been saved over the years in personal folders,...

    Combining all of our IT documentation that has been saved over the years in personal folders, network share folders and invidvidual application knowledge bases into one go-to location. This saves a ton of time when onboarding new technicians so they don't have to learn where all the varied locations for help.

    Pros

    The biggest value we have gotten out of IT Glue is gathering all of our documentation, vendor contacts, assets and passwords into one platform. We no longer have to scour multiple network share folders to find support documentation on a particular application or send out a message to the team about who has the contact info for XYZ vendor. We have also seen a reduction in our budget spending by eliminating the need for a separate asset management tool, password vault and knowledge base platform. All 3 of those functions have now been consolidated into IT Glue for one go-to location for all of this information.

    Cons

    Importing existing data into IT Glue has been the most challenging piece in two ways. Because it is cloud based, the amount of time it takes to upload data by csv for example can vary greatly depending on where your upload lands in their "queue". I have had a single csv with 2 total lines of password data take upwards of 20 minutes to get the confirmation that it has been uploaded but then a second csv with 50+ lines upload within seconds.

    There hasn't been a way to import passwords directly into a user's personal password vault. We first have to upload them to the shared password root folder and the user has to modify them to be visible to only themselves. This leaves their personal data to be briefly open to anyone with access to the password module to click on those entries until they are moved to their private folder.

    Vinson
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Good product, but greedy company and pushy sales people

    Reviewed on 2018/05/03

    Pros

    The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

    Cons

    The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to price gouge their customers and provide customer service that basically says "if you don't like us, good luck finding another product". They boast how they are constantly "upgrading and adding new features". What they fail to say is these new features are only added to their most expensive subscription plan (Enterprise) - which for smaller companies is completely overkill. The most requested feature for the last 5 years, Runbooks, was finally added and made Enterprise level only. This is the only way to neatly export your companies data out of their system in an easy to read and organized format - feels like a hostage situation to me. They like to pretend like the Basic/Select plans don't exist, and even went as far as trying to trick me into signing up through a link that was configured to Enterprise subscription when I specifically stated I was only interested in Basic. The "onboarding fee" is just a money grab. I did not feel I got my "money worth" when onboarding - they just sent me some youtube videos to watch. We use the software at our company because we needed the service it provided, which it does well. But as for the company itself, I am less than pleased. If there were better options, I probably would have chosen differently.

    Jennifer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Secure and reliable

    Reviewed on 2024/08/15

    We have been using IT Glue for a very long time and we haven't had any major issues. Our client's...

    We have been using IT Glue for a very long time and we haven't had any major issues. Our client's data is kept secure.

    Pros

    IT Glue is great for keeping all your client documentation secure and in an orderly way. The integration with our PSA and RMM solutions ensure that everything is kept up to date and we don't have to update everything in 3 separate places.

    Cons

    The add-ons. We are paying for the top license yet there re still more add-ons that have to be purchased separately if you want to utilize all aspects of the software.

    Malith
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Why should you pick IT Glue over anything else? Is it worth it?

    Reviewed on 2023/08/22

    Apart from the significant pros I have mentioned above, we recently started using IT Glue check...

    Apart from the significant pros I have mentioned above, we recently started using IT Glue check lists to eliminate the requirement of painfully maintaining documents especially when we are doing new users/leavers or other work that requires sustaining a checklist.

    Pros

    I like how it integrates with almost all of the other systems used by MSPs across the globe, bringing all information into a single space for easy visibility and management.I like how it lets you link flexible assets with each other. For example, if you add an application to ITGlue, you can connect all related documents and configuration items to that specific application. So, when someone looks at it, at a glance they get a picture of what else is linked with it without scratching their head or wasting time to figure out related items.Also, I like how it lets control access to certain information. You can decide who has access to certain information. This is an essential feature in the MSP space when security is a major concern because not everybody needs access to everything.

    Cons

    I would like to see an improved version of Datto SaaS integration rather than just displaying a summary of the SaaS backups on the landing page for each client.

    Showing 5 reviews of 270 Read all reviews

    IT Glue FAQs

    Below are some frequently asked questions for IT Glue.

    IT Glue offers the following pricing plans:

    • Starting from: US$29.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    *Terms & conditions apply. Prices are per user, per month, based on a 36-month term. There is a one-time $545 fee for standard onboarding, or $1419 for premier onboarding.

    IT Glue has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000

    IT Glue supports the following languages:

    English

    IT Glue supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    IT Glue integrates with the following applications:

    Addigy, Atera, Autotask PSA, Auvik, Azure Active Directory, BVoIP, Backupify, Barracuda RMM, BrightGauge, BullPhish ID, Cisco Meraki, CloudRadial, ComplianceManager, ConnectWise Automate, ConnectWise Cybersecurity Management, ConnectWise PSA, Continuum PPM, Crewhu, Cytracom, Dark Web ID, Datto RMM, Datto SaaS Defense, DeskDirector, Domotz, GitHub, Graphus, HaloPSA, IMS Compliance Manager, Jamf Pro, Kaseya BMS, Kaseya VSA, Liongard, LogMeIn, LogMeIn Central, LogicMonitor, Lucidchart, Microsoft 365, Microsoft Intune, N-Able Projects Portal, N-central, N-sight, Narmada, NinjaOne, Panorama9, Passly, Pulseway, QGuard, QuickPass Visitor Management, ScalePad Backup Radar, ScalePad Lifecycle Manager, ServiceNow, Slack, Spanning, Syncro, ThreatLocker, Unitrends Backup, Unitrends MSP, Vorex, Watchman Monitoring, Zapier, myITprocess, vCIOToolbox

    IT Glue offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

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