Zoiper

Cross-platform VoIP softphone dialer for SIP and IAX systems

4,4 /5 (76 reviews) Write a Review!

Zoiper Overview

What is Zoiper?

Zoiper is a cross-platform VoIP softphone dialer solution that supports voice and video calling along with instant messaging functionality. Available for Windows, Mac and Linux, Zoiper also offers native companion apps for iOS, Android and Windows Phone, giving users the ability to conduct VoIP calls through multiple PBX (Private Branch Exchange) networks and SIP (Session Initiation Protocol) or IAX (Inter-Asterisk eXchange) providers. Voice, text or video communications are secured using TLS, SRTP and ZRTP encryption protocols, while contacts are automatically found from a variety of popular address books and arranged into searchable contact lists. Call center functionality then goes on to include features such as auto-answer, call transfer, recording, provisioning and also click-2-dial CRM integration. Zoiper also boasts the ability to call direct from within email clients or web browsers with a number of plugins and extensions across Outlook, Thunderbird, Internet Explorer, Firefox, Chrome, Safari, Goldmine CRM, Lotus Organizer etc.

Additional features include customizable branding, changing Zoiper's logo, colors and even interface to better match own corporate identity and user experience. The product offers access to its SDK and API to further customize the application, also enabling developers to embed its VoIP stack inside their own software. Zoiper Biz and Zoiper Biz API facilitates softphone control from any Windows application, while the WEB JavaScript API enables embed within browsers or custom web-based interfaces.

Zoiper Overview

Pricing

Starting from
US$4,99

Pricing options

Free Trial
One Time License
Free
Value for money

Free = $0
Premium €39.95
Custom = Contact for quote
Zoiper 5 for Windows, Mac & Linux = €39.95 + €7.99 (€47.94)
Zoiper Pro for Android = £6.99
Zoiper Premium voip soft phone for iOS = $4.99


Zoiper Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Zoiper allows a multitude of available audio and video codecs to be chosen for each registered provider
Zoiper enables the registering of multiple SIP accounts
Make test video calls with duration counter and various call actions
Zoiper contact lists with instant message conversation thread
With contact lookup capability, incoming calls are identified by known contact name, username, email and photo
H.264 and VP8 codec support allows high-definition two-way video calls to be conducted, with settings available for choosing resolution quality
Zoiper 5's settings dialog providing access to preferences including accounts, contacts, media, GUI customization options, plus features including automation
The Zoiper Pro app for Android showing the searchable contacts list, arranged like tiles denoting name and contact photo
Multiple SIP and IAX accounts can be registered within the Zoiper Pro smartphone app, shown on Android, allowing users to toggle select between them
An alphabetized contacts list can be browsed by name and contact photo or searched for faster finding, shown on Zoiper Pro for Android
Zoiper video Zoiper screenshot: Zoiper allows a multitude of available audio and video codecs to be chosen for each registered provider Zoiper screenshot: Zoiper enables the registering of multiple SIP accounts Zoiper screenshot: Make test video calls with duration counter and various call actions Zoiper screenshot: Zoiper contact lists with instant message conversation thread Zoiper screenshot: With contact lookup capability, incoming calls are identified by known contact name, username, email and photo Zoiper screenshot: H.264 and VP8 codec support allows high-definition two-way video calls to be conducted, with settings available for choosing resolution quality Zoiper screenshot: Zoiper 5's settings dialog providing access to preferences including accounts, contacts, media, GUI customization options, plus features including automation Zoiper screenshot: The Zoiper Pro app for Android showing the searchable contacts list, arranged like tiles denoting name and contact photo Zoiper screenshot: Multiple SIP and IAX accounts can be registered within the Zoiper Pro smartphone app, shown on Android, allowing users to toggle select between them Zoiper screenshot: An alphabetized contacts list can be browsed by name and contact photo or searched for faster finding, shown on Zoiper Pro for Android

Zoiper Reviews

Zoiper Reviews

Overall rating
4,4
/
5
Excellent
45

Very good
18

Average
11

Poor
2

Terrible
0

Value for Money
4,5
Features
4,3
Ease of Use
4,4
Customer Support
4,3
83% recommended this app
Paul Z.

Zoiper - One of the best sip clients ever seen!

Once moved to a SIP platform I found this software, really great, I can talk easily with the customer while you have an overview of other incoming calls and who is busy, really useful!


Verified Reviewer

Calling expert for Covid Crisis

It is nice addition to the store.
It's makes global calling experience more worthy.
It's helps to record the calls over cloud and that is very important for business quality prospective.
It helps to leave your phone systems or equipment forget without any second thought.
It helps to work from any corner of the world without any dependency of IT which was a big concern for organization,.
Thats all for now and once again Zoiper will go high ,I can tell you.


Jonathan M.

Zoiper is a flexible and easy to use SoftPhone solution

Zoiper has let us weather the lockdown with little to no hassle by being simple enough for anyone to use and flexible enough for employees to continue answering calls wherever they are.


Daniel A.

Application of easy installation and management, to use VoIP telephony

In the modern era, where all communications travel through the network, they allow us connectivity through voice, which use resources that are currently of first necessity for both commercial use and personal use.

It helps reduce equipment costs, since the software can be installed directly on the user's computer or on their smartphone.

Mobility and versatility to establish communications from any geographical location with access to the internet.

Compatibility with most operating systems, which means that costs are reduced by not having to change the infrastructure to operate, live simultaneously with other similar applications without conflict and you can set up accounts anywhere in the world.


Akhilesh M.

Excellent product endpoint connectivity tests.

Overall experience is good and as a free user it is the best product out there.


Paul Z.
Industry: Information Technology & Services
Company size: Self Employed

Zoiper - One of the best sip clients ever seen!

Used Daily for 2+ years
Reviewed on 2019/07/26
Review Source: Capterra

Once moved to a SIP platform I found this software, really great, I can talk easily with the customer while you have an overview of other incoming calls and who is busy, really useful!

Pros

Zoiper is fast, has all the features you need in a small business, from picking up multiple calls, forwarding calls, making a conference call, to record a call if its needed and having a history of all your calls, to see if an customer was contacting you before, even after 2 years the client doesn't slow down.

Cons

All the headsets work really well, but special features of headsets are not working, like the button to pickup a call or to hang-up ( Plantronics Voyager )

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 1 001-5 000 Employees

Calling expert for Covid Crisis

Used Daily for 2+ years
Reviewed on 2020/04/14
Review Source: Capterra

It is nice addition to the store.
It's makes global calling experience more worthy.
It's helps to record the calls over cloud and that is very important for business quality prospective.
It helps to leave your phone systems or equipment forget without any second thought.
It helps to work from any corner of the world without any dependency of IT which was a big concern for organization,.
Thats all for now and once again Zoiper will go high ,I can tell you.

Pros

What i really like is the way it helps the 21st business who are experiencing critical time across the globe due to Covid 19 epidemic, which compelled people to lock down at home but help your employer at work. I feel like due to such wealthy and powerful tool or software like zoiper this has been possible for employee like us to deliver the best ,disregard small challenges at your new work desk at home.As 21century organization work across the globe as common thing but this software really helps to overcome the calling challenges, server,security,equipment etc and most importantly it deliver absolute security to connect across the globe in the same way a secure connection provided at your organization desk for business for which organization spends millions and billions ,using phone systems , record calls for quality,monitoring , individual lines extension etc.It make things so easy for a global business to survive with more determination which cannot be easily forgotten.I think it took all the pain a business was striving for to fulfill the needs of one's organization .It feels amazing to explore such softwares more and more.

Cons

It's only two weeks I am using this software and their is lot to explore .only thing I could say it's amazing however my personal feeling about this software is I think The FAQ section needs to be looked into .few more details would be more helpful to use by a newcommer

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jonathan M.
Industry: Legal Services
Company size: 51-200 Employees

Zoiper is a flexible and easy to use SoftPhone solution

Used Daily for 6-12 months
Reviewed on 2020/11/06
Review Source: Capterra

Zoiper has let us weather the lockdown with little to no hassle by being simple enough for anyone to use and flexible enough for employees to continue answering calls wherever they are.

Pros

Zoiper enables remote employees to maintain full connection with the VOIP system with just their home computer and a basic headset.

Cons

Features like Conference Calling and Warm Transfers are locked behind a paywall, which is understandable but adds to the cost per user.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Daniel A.
Industry: Information Technology & Services
Company size: 11-50 Employees

Application of easy installation and management, to use VoIP telephony

Used Daily for 1-5 months
Reviewed on 2018/08/27
Review Source: Capterra

In the modern era, where all communications travel through the network, they allow us connectivity through voice, which use resources that are currently of first necessity for both commercial use and personal use.

It helps reduce equipment costs, since the software can be installed directly on the user's computer or on their smartphone.

Mobility and versatility to establish communications from any geographical location with access to the internet.

Compatibility with most operating systems, which means that costs are reduced by not having to change the infrastructure to operate, live simultaneously with other similar applications without conflict and you can set up accounts anywhere in the world.

Pros

It is a super agile softphone, easy to install and very easy to use. It fulfills the main objective of the application which is to provide an interface to use VoIP, in the comfort of the computer or on a smartphone.

It has high availability and compatibility with different operating systems and is adaptable to the needs of each user.

It does not require the implementation of a large infrastructure to be able to function and can be used both in the professional field and in the personal area.

Cons

The free version has its limitations, but it complies with the minimum functions to be able to work. meets its objective and facilitates access to less experienced users.

Sometimes it has connection failures with the main server, which is quickly resolved.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Akhilesh M.
Industry: Telecommunications
Company size: 51-200 Employees

Excellent product endpoint connectivity tests.

Used Weekly for 1+ year
Reviewed on 2020/09/09
Review Source: Capterra

Overall experience is good and as a free user it is the best product out there.

Pros

The best part of Zoiper is I am able to test out call connectivity for endpoint users without using any physical phone ( cumbersome task!). Zoiper has an easy way to test call connectivity and User interface is also quite helpful in understanding.

Cons

They should improve deployment steps as it is not helpful in understanding. We had to take help of DevOps and technical team just for installing it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,3/10
Based on 76 user ratings
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Zoiper Pricing

Zoiper Pricing

Starting from
US$4,99
Free Trial
One Time License
Free
Value for money

Free = $0
Premium €39.95
Custom = Contact for quote
Zoiper 5 for Windows, Mac & Linux = €39.95 + €7.99 (€47.94)
Zoiper Pro for Android = £6.99
Zoiper Premium voip soft phone for iOS = $4.99

Free = $0
Premium €39.95
Custom = Contact for quote
Zoiper 5 for Windows, Mac & Linux = €39.95 + €7.99 (€47.94)
Zoiper Pro for Android = £6.99
Zoiper Premium voip soft phone for iOS = $4.99

Value for Money
4,5/5
Based on 76 user ratings
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Zoiper Features

Zoiper Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,3/5
Based on 76 user ratings
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Categories

Additional information for Zoiper

Additional information for Zoiper

Key features of Zoiper

  • API
  • Address book integration
  • Auto-dialer
  • CRM integration
  • Call recording
  • Call transfer
  • Chat
  • Codec support
  • Conferencing
  • Contact database
  • Contact history
  • Customizable branding
  • Data import
  • Encryption
  • IAX
  • Instant messaging
  • Live / video conferencing
  • Microsoft Outlook integration
  • Mobile integration
  • Multi-channel communication
  • Multi-language
  • Phone number extraction
  • QR code scanning
  • SIP
  • SMS integration
  • Search functionality
  • Software Development Kit
  • Statistics
  • Two-way audio & video
  • Unified communications
  • Video support
  • VoIP
  • Voice mail

Benefits

  • Zoiper is a VoIp softphone dialer available across web, desktop and mobile, that supports multi-channel communication features across multiple PBX's and SIP providers.
  • Contacts are found and gathered automatically into combined, accessible contact lists from cross-platform sources, plus CSV / LDAP import, with Zoiper looking up incoming numbers to identify calls as they happen.
  • Access to Zoiper's Software Development Kit (SDK) enables developers to add the system's voice, instant messaging and video calling functionality into custom applications, while its WEB JavaScript API can be used to embed a softphone into the browser.
  • Customizable branding can be outsourced or implemented through Zoiper's own SDK, applying a company's own logo and colors, or going further to revise the interface to match a desired user experience.
  • Zoiper Pro (SIP Softphone) for Android and Zoiper Premium (voip soft phone) for iOS are paid companion smartphone apps that connect to PBX or VoIP providers to make voice and video calls through WiFi/cellular data networks.
  • Zoiper FAQs

    Zoiper FAQs

    Below are some frequently asked questions for Zoiper.

    Q. What type of pricing plans does Zoiper offer?

    Zoiper offers the following pricing plans:

    Starting from: US$4,99

    Pricing model: One Time License, Free

    Free Trial: Not Available

    Free = $0 Premium €39.95 Custom = Contact for quote Zoiper 5 for Windows, Mac & Linux = €39.95 + €7.99 (€47.94) Zoiper Pro for Android = £6.99 Zoiper Premium voip soft phone for iOS = $4.99

    Q. What are the main features of Zoiper?

    Zoiper offers the following features:

    • API
    • Address book integration
    • Auto-dialer
    • CRM integration
    • Call recording
    • Call transfer
    • Chat
    • Codec support
    • Conferencing
    • Contact database
    • Contact history
    • Customizable branding
    • Data import
    • Encryption
    • IAX
    • Instant messaging
    • Live / video conferencing
    • Microsoft Outlook integration
    • Mobile integration
    • Multi-channel communication
    • Multi-language
    • Phone number extraction
    • QR code scanning
    • SIP
    • SMS integration
    • Search functionality
    • Software Development Kit
    • Statistics
    • Two-way audio & video
    • Unified communications
    • Video support
    • VoIP
    • Voice mail

    Q. Who are the typical users of Zoiper?

    Zoiper has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Zoiper support?

    Zoiper supports the following languages:

    English

    Q. What type of pricing plans does Zoiper offer?

    Zoiper has the following pricing plans:

    One Time License, Free

    Q. Does Zoiper support mobile devices?

    Zoiper supports the following devices:

    Android, iPhone

    Q. What other apps does Zoiper integrate with?

    Zoiper integrates with the following applications:

    Freshdesk, Nimble, VICIdial, VICIdial, XCALLY

    Q. What level of support does Zoiper offer?

    Zoiper offers the following support options:

    Online Support