Zoiper

Cross-platform VoIP softphone dialer for SIP and IAX systems

About Zoiper

Zoiper is a cross-platform VoIP softphone dialer solution that supports voice and video calling along with instant messaging functionality. Available for Windows, Mac and Linux, Zoiper also offers native companion apps for iOS, Android and Windows Phone, giving users the ability to conduct VoIP calls through multiple PBX (Private Branch Exchange) networks and SIP (Session Initiation Protocol) or IAX (Inter-Asterisk eXchange) providers. Voice, text or video communications are secured using TLS, SRTP and ZRTP encryption protocols, while contacts are automatically found from a variety of popular address books and arranged into searchable contact lists. Call center functionality then goes on to include features such as auto-answer, call transfer, recording, provisioning and also click-2-dial CRM integration. Zoiper also boasts the ability to call direct from within email clients or web browsers with a number of plugins and extensions across Outlook, Thunderbird, Internet Explorer, Firefox, Chrome, Safari, Goldmine CRM, Lotus Organizer etc.

Additional features include customizable branding, changing Zoiper's logo, colors and even interface to better match own corporate identity and user experience. The product offers access to its SDK and API to further customize the application, also enabling developers to embed its VoIP stack inside their own software. Zoiper Biz and Zoiper Biz API facilitates softphone control from any Windows application, while the WEB JavaScript API enables embed within browsers or custom web-based interfaces.

Pricing starting from:

US$4,99/one-time

  • Free Trial
  • One Time License
  • Free Version

Key benefits of Zoiper

  • Zoiper is a VoIp softphone dialer available across web, desktop and mobile, that supports multi-channel communication features across multiple PBX's and SIP providers.
  • Contacts are found and gathered automatically into combined, accessible contact lists from cross-platform sources, plus CSV / LDAP import, with Zoiper looking up incoming numbers to identify calls as they happen.
  • Access to Zoiper's Software Development Kit (SDK) enables developers to add the system's voice, instant messaging and video calling functionality into custom applications, while its WEB JavaScript API can be used to embed a softphone into the browser.
  • Customizable branding can be outsourced or implemented through Zoiper's own SDK, applying a company's own logo and colors, or going further to revise the interface to match a desired user experience.
  • Zoiper Pro (SIP Softphone) for Android and Zoiper Premium (voip soft phone) for iOS are paid companion smartphone apps that connect to PBX or VoIP providers to make voice and video calls through WiFi/cellular data networks.
  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    US$4,99/one-time

    • Free Trial
    • One Time License
    • Free Version

    Images

    Zoiper allows a multitude of available audio and video codecs to be chosen for each registered provider
    Zoiper enables the registering of multiple SIP accounts
    Make test video calls with duration counter and various call actions
    Zoiper contact lists with instant message conversation thread
    With contact lookup capability, incoming calls are identified by known contact name, username, email and photo
    H.264 and VP8 codec support allows high-definition two-way video calls to be conducted, with settings available for choosing resolution quality
    Zoiper 5's settings dialog providing access to preferences including accounts, contacts, media, GUI customization options, plus features including automation
    The Zoiper Pro app for Android showing the searchable contacts list, arranged like tiles denoting name and contact photo
    Multiple SIP and IAX accounts can be registered within the Zoiper Pro smartphone app, shown on Android, allowing users to toggle select between them
    An alphabetized contacts list can be browsed by name and contact photo or searched for faster finding, shown on Zoiper Pro for Android
    More than one SIP/IAX provider can be registered for use within the Zoiper Pro app on Android, here showing account status within the navigation menu
    The settings menu on Zoiper Pro for Android, giving access to accounts, audio / video, connectivity, customization options, contacts and more
    During calls, users can opt to switch to video, view call statistics with the current contact, record the call or transfer it to another line
    The Zoiper Pro app for Android showing the keypad for manually entering phone numbers that are not already known within contacts
    An incoming call displayed within the Zoiper Pro app for Android, highlighting that incoming calls are acknowledged across multiple providers
    Zoiper Premium VoIP soft phone is the companion app for iOS smartphone devices, supporting text messaging, voice and video calls
    View 17 more
    Zoiper video
    Zoiper screenshot: Zoiper allows a multitude of available audio and video codecs to be chosen for each registered provider Zoiper screenshot: Zoiper enables the registering of multiple SIP accounts Zoiper screenshot: Make test video calls with duration counter and various call actions Zoiper screenshot: Zoiper contact lists with instant message conversation thread Zoiper screenshot: With contact lookup capability, incoming calls are identified by known contact name, username, email and photo Zoiper screenshot: H.264 and VP8 codec support allows high-definition two-way video calls to be conducted, with settings available for choosing resolution quality Zoiper screenshot: Zoiper 5's settings dialog providing access to preferences including accounts, contacts, media, GUI customization options, plus features including automation Zoiper screenshot: The Zoiper Pro app for Android showing the searchable contacts list, arranged like tiles denoting name and contact photo Zoiper screenshot: Multiple SIP and IAX accounts can be registered within the Zoiper Pro smartphone app, shown on Android, allowing users to toggle select between them Zoiper screenshot: An alphabetized contacts list can be browsed by name and contact photo or searched for faster finding, shown on Zoiper Pro for Android Zoiper screenshot: More than one SIP/IAX provider can be registered for use within the Zoiper Pro app on Android, here showing account status within the navigation menu Zoiper screenshot: The settings menu on Zoiper Pro for Android, giving access to accounts, audio / video, connectivity, customization options, contacts and more Zoiper screenshot: During calls, users can opt to switch to video, view call statistics with the current contact, record the call or transfer it to another line Zoiper screenshot: The Zoiper Pro app for Android showing the keypad for manually entering phone numbers that are not already known within contacts Zoiper screenshot: An incoming call displayed within the Zoiper Pro app for Android, highlighting that incoming calls are acknowledged across multiple providers Zoiper screenshot: Zoiper Premium VoIP soft phone is the companion app for iOS smartphone devices, supporting text messaging, voice and video calls

    Features

    Total features of Zoiper: 32

    • API
    • Access Controls/Permissions
    • Auto-Dialer
    • CRM
    • Call Recording
    • Call Routing
    • Call Transfer
    • Caller ID
    • Caller Profiles
    • Chat/Messaging
    • Conferencing
    • Contact Database
    • Contact Management
    • Customizable Branding
    • Data Import/Export
    • Interaction Tracking
    • Live Chat
    • Microsoft Outlook Integration
    • Mobile Access
    • Multi-Channel Communication
    • Multi-Language
    • Remote Access/Control
    • Reporting & Statistics
    • SMS Messaging
    • Search/Filter
    • Softphone Software
    • Software Development
    • Two-Way Audio & Video
    • Unified Communications
    • Video Conferencing
    • Video Support
    • Voice Mail

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    Reviews

    Overall rating

    4,4 /5
    (77)
    Value for Money
    4,6/5
    Features
    4,2/5
    Ease of Use
    4,4/5
    Customer Support
    4,3/5

    Already have Zoiper?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 77
    Paul Z.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Zoiper - One of the best sip clients ever seen!

    Reviewed on 2019/07/26

    Once moved to a SIP platform I found this software, really great, I can talk easily with the...

    Once moved to a SIP platform I found this software, really great, I can talk easily with the customer while you have an overview of other incoming calls and who is busy, really useful!

    Pros

    Zoiper is fast, has all the features you need in a small business, from picking up multiple calls, forwarding calls, making a conference call, to record a call if its needed and having a history of all your calls, to see if an customer was contacting you before, even after 2 years the client doesn't slow down.

    Cons

    All the headsets work really well, but special features of headsets are not working, like the button to pickup a call or to hang-up ( Plantronics Voyager )

    Akhilesh M.
    Overall rating
    • Industry: Telecommunications
    • Company size: 51-200 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Excellent product endpoint connectivity tests.

    Reviewed on 2020/09/09

    Overall experience is good and as a free user it is the best product out there.

    Overall experience is good and as a free user it is the best product out there.

    Pros

    The best part of Zoiper is I am able to test out call connectivity for endpoint users without using any physical phone ( cumbersome task!). Zoiper has an easy way to test call connectivity and User interface is also quite helpful in understanding.

    Cons

    They should improve deployment steps as it is not helpful in understanding. We had to take help of DevOps and technical team just for installing it.

    Daniel A.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Application of easy installation and management, to use VoIP telephony

    Reviewed on 2018/08/27

    In the modern era, where all communications travel through the network, they allow us connectivity...

    In the modern era, where all communications travel through the network, they allow us connectivity through voice, which use resources that are currently of first necessity for both commercial use and personal use.

    It helps reduce equipment costs, since the software can be installed directly on the user's computer or on their smartphone.

    Mobility and versatility to establish communications from any geographical location with access to the internet.

    Compatibility with most operating systems, which means that costs are reduced by not having to change the infrastructure to operate, live simultaneously with other similar applications without conflict and you can set up accounts anywhere in the world.

    Pros

    It is a super agile softphone, easy to install and very easy to use. It fulfills the main objective of the application which is to provide an interface to use VoIP, in the comfort of the computer or on a smartphone.

    It has high availability and compatibility with different operating systems and is adaptable to the needs of each user.

    It does not require the implementation of a large infrastructure to be able to function and can be used both in the professional field and in the personal area.

    Cons

    The free version has its limitations, but it complies with the minimum functions to be able to work. meets its objective and facilitates access to less experienced users.

    Sometimes it has connection failures with the main server, which is quickly resolved.

    Stefanos E.
    Overall rating
    • Industry: Computer Software
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Zoiper review

    Reviewed on 2021/01/20

    I have been using Zoiper as part of my day to day VoIP calls with an Asterisk PBX system.

    I have been using Zoiper as part of my day to day VoIP calls with an Asterisk PBX system.

    Pros

    Zoiper is a prominent VoIP client which is used as a softphone and can be integrated with various SIP-based PBX systems. It has a good sound quality and it is easy and intuitive to use and operate.

    Cons

    There have been cases in which i had a one-way audio issue and other cases in which SIP registration would not work out of the box as additional ports needed to be open in the local network.

    Wobe muki marguerite N.
    Overall rating
    • Industry: Education Management
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best soft SIP client with good user experience

    Reviewed on 2019/11/22

    My industry was facing communication problems, from where an employee will have to move from one...

    My industry was facing communication problems, from where an employee will have to move from one block to another. I recommended Zoiper to my industry because it is free, reliable and it worked well on Asterisk (PBX). As such employees in my industry used it for day-to-day communication as well reducing cost on phone calls.

    Pros

    I really do like this software:
    -Zoiper is a free software is stable fantastic!!! and it is available for all operating systems.
    -It can be used on both computers and mobile phones, making it convenient for me and other employees in my industry even students to communicate on any device we chose.
    -I was able to download it for free and the downloaded file and mobile application is not heavy.
    -Thanks to Zoiper I am able to have conference calls with my team members and other employees.
    -With Zoiper, I keep track of my call history. One thing that amazed my team members and I is that we are able to record calls, so amazing!! this functionality has aid our secretary.
    -One important aspect, there are no advertisement (adds) on Zoiper, so relieving.

    Cons

    -At times the call button does not work (free platform), so there is a need to restart the application and it works well afterwards

    Showing 5 reviews of 77 Read all reviews

    Zoiper FAQs

    Below are some frequently asked questions for Zoiper.

    Zoiper offers the following pricing plans:

    • Starting from: US$4,99/one-time
    • Pricing model: One Time License, Free
    • Free Trial: Available

    Free = $0 Premium €39.95 Custom = Contact for quote Zoiper 5 for Windows, Mac & Linux = €39.95 + €7.99 (€47.94) Zoiper Pro for Android = £6.99 Zoiper Premium voip soft phone for iOS = $4.99

    We do not have any information about Zoiper features

    Zoiper has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Zoiper supports the following languages:

    English

    Zoiper supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Zoiper integrates with the following applications:

    Freshdesk, Nimble, VICIdial

    Zoiper offers the following support options:

    Email/Help Desk, Chat

    Related categories

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