Groove

The #1 Sales Engagement Platform for Revenue Teams

4,7 /5 (117 reviews) Write a Review!

Groove Overview

What is Groove?

Groove is the leading sales engagement platform for enterprises using Salesforce, specializing in ease-of-use, ease-of-administration, and cross-team collaboration. Built for the needs of full-cycle sellers, Groove automates non-sales activities so that pre- and post-sales reps can spend more time building relationships and generating revenue. On average, Groove gives revenue teams 20% of their time back to focus on higher-value activities. Groove’s Salesforce-native architecture ensures more accurate reporting and forecasting, lower compliance risk with global privacy laws, and streamlined administration.

Over 50,000 account executive, sales development, and customer success representatives use Groove at some of the world’s largest and fastest-growing companies, including Google, Uber, BBVA, and Capital One. Groove has earned the highest customer satisfaction rating on G2 in the sales engagement category for over two years in a row.

Groove was named one of Inc. Magazine’s Best Workplaces 2020 and is one of the 2020 Inc. 5000 fastest-growing privately held companies in the U.S. Groove also ranks #14 on the San Francisco Business Times' "fastest-growing private companies in the Bay Area in 2019." Founded in 2014, Groove is headquartered in San Francisco with offices in San Diego and Seattle. To learn more, visit groove.co.

Groove Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Pricing is tailored based on team requirements.
Standard Package: Groove Core
Optional Upgrade: Unlimited Groove Flow
Optional Add-on: Groove Dialer


Groove Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Users can track and update the statuses of each account
Data is automatically synchronized between email, CRM systems, and Groove
Custom sales campaigns can be created and automated
Reminders can be set to notify users of follow-up actions required
Groove video Groove screenshot: Users can track and update the statuses of each account Groove screenshot: Data is automatically synchronized between email, CRM systems, and Groove Groove screenshot: Custom sales campaigns can be created and automated Groove screenshot: Reminders can be set to notify users of follow-up actions required Groove screenshot: Groove screenshot: Groove screenshot: Groove screenshot: Groove screenshot: Groove screenshot:

Groove Reviews

Groove Reviews

Overall rating
4,7
/
5
Excellent
86

Very good
27

Average
4

Poor
0

Terrible
0

Value for Money
4,7
Features
4,6
Ease of Use
4,7
Customer Support
4,8
97% recommended this app
Danny T.

Do More With Less

Significantly less manual work to manage a large pipeline of leads and opportunities. My team can focus on getting people on the phone and turning a No into a Yes while Groove takes care of all the pipeline management and messaging in the background. The integration into SalesForce and Gmail is also incredible too and we really leverage the tools like the message and link tracking to have the best timing on when we call customers. It's a great feeling to get the customer on the phone at the perfect time because we were able to see when they were engaging with our messages.


Verified Reviewer

Great Dialer Software

Groove offers a solution that my team needed, and they bent over backwards to accommodate our needs. We've had a good working relationship with Groove.


Ben K.

Let down by small points

It's overall a good software that integrates well with SFDC and gmail but is let down by small, but incredibly frustrating things. It is slow, it is very easy to delete your work and the most unforgivable thing it has just done to me is sent a flow out with the text in different sizes; I'd typed the email up within Groove itself, it's not like I'd copied and pasted in, it's embarrassing and not what you want a sales email to look like. The tracking features, and the fact it gives insight into all email reads is great, just let down by everything else. Spend some money and sorting out the pain points and then you have a good software but right now it's not finished.


Mary O.

Groove is the way

Very good indeed! I am pleased and enjoy working with it daily. Crisp and precise.


Jacob G.

Groove offers many functionalities


Danny T.
Industry: Computer Software
Company size: 201-500 Employees

Do More With Less

Used Daily for 2+ years
Reviewed on 2019/02/05
Review Source: Capterra

Significantly less manual work to manage a large pipeline of leads and opportunities. My team can focus on getting people on the phone and turning a No into a Yes while Groove takes care of all the pipeline management and messaging in the background. The integration into SalesForce and Gmail is also incredible too and we really leverage the tools like the message and link tracking to have the best timing on when we call customers. It's a great feeling to get the customer on the phone at the perfect time because we were able to see when they were engaging with our messages.

Pros

With Groove, leads are automatically put into the correct lines of custom messaging that makes guiding a customer through the buyer's journey easy. Before integrating the tool, my team had an extremely difficult time juggling 150+ leads/month coming from various industries and requiring custom lines of messaging. It seemed we were always playing catch-up and never playing from ahead. Now our team can cover significantly more ground and make more sales because Groove has finally automated manual work that should have been gone years ago.

Cons

I run into formatting issues with my templates that can cause major headaches. I'll spend 15 minutes touching up a flow after reviewing the analytics tab. Often times towards the end, I'll adjust one thing, like italisize a sentence, and some crazy formatting bug will ruin the whole thing and change all the spacing and formatting. And it won't let me undo it. It's difficult to describe, but basically, your formatting occasionally goes haywire all the sudden and 1 little adjustment screws up the whole thing. So then I do all the edits over from scratch...

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 501-1 000 Employees

Great Dialer Software

Used Daily for 2+ years
Reviewed on 2020/04/09
Review Source: Capterra

Groove offers a solution that my team needed, and they bent over backwards to accommodate our needs. We've had a good working relationship with Groove.

Pros

I like that it's fairly easy to use and set up. My team had some challenges but my team also had some unique requirements so that was to be expected. It integrates seamlessly with Salesforce which is what we use it for.

Cons

Some users require daily troubleshooting to get Groove up and running. However, the Groove Support team is great!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Ben K.
Industry: Staffing & Recruiting
Company size: 51-200 Employees

Let down by small points

Used Daily for 6-12 months
Reviewed on 2020/06/08
Review Source: Capterra

It's overall a good software that integrates well with SFDC and gmail but is let down by small, but incredibly frustrating things. It is slow, it is very easy to delete your work and the most unforgivable thing it has just done to me is sent a flow out with the text in different sizes; I'd typed the email up within Groove itself, it's not like I'd copied and pasted in, it's embarrassing and not what you want a sales email to look like. The tracking features, and the fact it gives insight into all email reads is great, just let down by everything else. Spend some money and sorting out the pain points and then you have a good software but right now it's not finished.

Pros

Email tracking and integration with SFDC.

Cons

Changes font sizes, generally slow and crashes.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Mary O.
Industry: Consumer Goods
Company size: 5 001-10 000 Employees

Groove is the way

Used Daily for 2+ years
Reviewed on 2020/07/10
Review Source: Capterra

Very good indeed! I am pleased and enjoy working with it daily. Crisp and precise.

Pros

The way it looks in the beginning when you log in is very nice but when your in it plain but it works well just logs you out early.

Cons

That it logs you out when your not in it constantly. I wish you could set a timer say for an hour or for the length of your shift for it to stay open.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jacob G.
Industry: Higher Education
Company size: 201-500 Employees

Groove offers many functionalities

Used Daily for 2+ years
Reviewed on 2019/05/23
Review Source: Capterra

Pros

Groove allows my entire organization to log and track emails coming in and out. Since most users do not have a full Salesforce licencse in our organization and rarely even login to the databse, Groove offers an inexpensive solution for those several hundred users to still engage our constituents right from their email accounts. It's easy to use and set up.
It also offers a lot more functionality than my organization currently takes advantage of, like click-to-call straight from gmail, scheduling email flows (with just the right amount of human intervention), and a simple user-management.

Cons

Groove updates a lot (as Gmail and Salesforce update) so it is necessary to refresh your page several times a week. I don't personally see this as much of a hindrance but non tech-savvy users can sometimes get frustrated by this "inconvenience."

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,1/10
Based on 117 user ratings
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Groove Pricing

Groove Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Pricing is tailored based on team requirements.
Standard Package: Groove Core
Optional Upgrade: Unlimited Groove Flow
Optional Add-on: Groove Dialer

Pricing is tailored based on team requirements.
Standard Package: Groove Core
Optional Upgrade: Unlimited Groove Flow
Optional Add-on: Groove Dialer

Value for Money
4,7/5
Based on 117 user ratings
Compare value for money rating with alternatives
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Groove Features

Groove Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Collaboration Tools
Contact Database
Contact Management
Customizable Templates
Data Import/Export
Lead Capture
Lead Management
Real Time Data
Reporting & Statistics
Sales Analytics
Sales Reporting
Sales Tracking
Search Functionality
Third Party Integration
Workflow Management
Features
4,6/5
Based on 117 user ratings
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Categories

Additional information for Groove

Additional information for Groove

Key features of Groove

  • Account analytics
  • Account prioritization
  • Account-based engagement scores
  • Account-based tools
  • Actionable analytics
  • Activity log
  • Auto-call logging
  • Automatic import of new leads
  • Call stats
  • Campaign analytics
  • Click-to-dial
  • Configurable views
  • Custom data collection
  • Custom multi-step campaigns
  • Dialer add-on
  • Email & calendar sync
  • Email & call script templates
  • Email tracking
  • Follow-up reminders
  • Gmail integration
  • Real-time data sync
  • Real-time insights
  • Sales analytics
  • Sales productivity tools
  • Salesforce integration
  • Scheduled emails
  • Task management

Benefits

  • Inbound and outbound emails are automatically logged in Salesforce, and calendar sync ensures that all meetings, including custom fields, are recorded.

  • The Groove sidebar allows users to access their Salesforce records from within their email inbox, with the ability to update cases and opportunities, and create new contacts, leads, and accounts.

  • Custom multi-step campaigns can be created to help users make calls and send personalized emails at scale, and analytics give users insight into which campaigns are working best.

  • The optional Groove dialer provides click-to-call functionality with Salesforce, Gmail, or campaign flows, and calls are automatically logged in Salesforce contact histories.

  • Follow-up reminders can be created when calls are made or emails sent, and emails can be scheduled to send at the most appropriate times for prospects.

  • Groove FAQs

    Groove FAQs

    Below are some frequently asked questions for Groove.

    Q. What type of pricing plans does Groove offer?

    Groove offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Pricing is tailored based on team requirements. Standard Package: Groove Core Optional Upgrade: Unlimited Groove Flow Optional Add-on: Groove Dialer

    Q. What are the main features of Groove?

    Groove offers the following features:

    • Account analytics
    • Account prioritization
    • Account-based engagement scores
    • Account-based tools
    • Actionable analytics
    • Activity log
    • Auto-call logging
    • Automatic import of new leads
    • Call stats
    • Campaign analytics
    • Click-to-dial
    • Configurable views
    • Custom data collection
    • Custom multi-step campaigns
    • Dialer add-on
    • Email & calendar sync
    • Email & call script templates
    • Email tracking
    • Follow-up reminders
    • Gmail integration
    • Real-time data sync
    • Real-time insights
    • Sales analytics
    • Sales productivity tools
    • Salesforce integration
    • Scheduled emails
    • Task management

    Q. Who are the typical users of Groove?

    Groove has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Groove support?

    Groove supports the following languages:

    English

    Q. What type of pricing plans does Groove offer?

    Groove has the following pricing plans:

    Subscription

    Q. Does Groove support mobile devices?

    We do not have any information about what devices Groove supports

    Q. What other apps does Groove integrate with?

    Groove integrates with the following applications:

    CloudTalk, Delighted, ExecVision, ForceManager, Gmail, Gong.io, Highspot, LinkedIn, Salesforce Sales Cloud

    Q. What level of support does Groove offer?

    Groove offers the following support options:

    Online Support, Knowledge Base