SolarWinds Mail Assure Overview

What is SolarWinds Mail Assure?

SolarWinds® Mail Assure is an email security solution designed to help you stay in control and protect inbound and outbound email using collective threat intelligence, 24/7 email continuity, and long-term email archiving. The solution offers advanced threat protection to protect businesses from ransomware, spam, viruses, phishing, malware, and other email threats. Mail Assure is compatible with nearly any email service and seamlessly integrates with Office 365 to protect and archive email communications.

Proprietary filtering technology incorporates input from processing large volumes of email data from over 23 million mailboxes under management that feed into the SolarWinds® Mail Assure Intelligent Protection & Filtering Engine. This, combined with real-time pattern threat recognition and machine learning technology, helps protect users against emerging email-borne threats - with 2B+ spam messages blocked per month. Real-time pattern threat recognition leveraging a variety of filtering technologies includes anti-phishing and impersonation protection.

The solution comes with a multi-tenant web-interface with predefined settings, reporting, and views for greater visibility and control over email flow. Quarantine and spam reports give visibility over email flow, including options for users to release, remove, blacklist, block, or whitelist messages.

SolarWinds® Mail Assure’s email archiving helps ensure a safe and searchable history of email communication and avoid the risk of losing messages or access to important email communication. Emails archived with Mail Assure are stored in the cloud and encrypted using Advanced Encryption Standards (AES) for added security. Other SolarWinds® Mail Assure features include 24/7 built-in email continuity to keep email available and accessible in the case of an email server outage or local network downtime, and Office 365 integration via an easy to install Office 365 add-in.

SolarWinds Mail Assure Overview

Pricing

Starting from
US$1,00/month

Pricing options

Free Trial
Subscription
Value for money

Contact SolarWinds for a pricing quote.


SolarWinds Mail Assure Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 4 others, India, Germany, Brazil, Mexico
Supported Languages
English, French, German, Italian, Portuguese, Spanish

Media

Track statistics such as the number of blacklisted senders, blocked viruses, spam messages, and more within a certain period
Customize settings to determine which content is archived
Users are able to track queued emails that have failed to be accepted by the destination server
Mail Assure integrated with Office 365 to add security and backup emails
SolarWinds Mail Assure video SolarWinds Mail Assure screenshot: Track statistics such as the number of blacklisted senders, blocked viruses, spam messages, and more within a certain period SolarWinds Mail Assure screenshot: Customize settings to determine which content is archived SolarWinds Mail Assure screenshot: Users are able to track queued emails that have failed to be accepted by the destination server SolarWinds Mail Assure screenshot: Mail Assure integrated with Office 365 to add security and backup emails

SolarWinds Mail Assure Reviews

SolarWinds Mail Assure Reviews

Overall rating
4,5
/
5
Excellent
11

Very good
12

Average
0

Poor
0

Terrible
0

Value for Money
4,7
Features
4,6
Ease of Use
4
Customer Support
4,8
100% recommended this app
Adam S.

An excellent email security filter

Our customers usually have a lot of negative things to say about the spam filtering service prior to Mail Assure, silence is golden!


Michael K.

Reducing unwanted email by 98% instantly

I LOVE this product and have started to offer it to entire client base. I have not heard any complaints from those that have been migrated to it and those on it... they LOVE the fact that the majority of the garbage has been eliminated!


Ryan P.

Switch to Mail Assure

We switched off of EOP due to Office 365 support issues and the lack of it. Solarwinds provides much better support and access to staff instantly. We are still working out some bugs and learning the software but look forward to using it.


Lee W.

Mail Assure Review

Mail Assure is protecting our business on the front end by stopping (and continuing to train) spam and malicious Email before it gets into our environment; therefore, I'd say it's doing a very good job to thwart off issues before they become an issue.


Rodney K.

Great email protection service!

Recently I found an increase in the spam traffic on the domains I am working with. Finally I had to make a decision which company to use for my protection. I took a long time searching and reading and found SolarWinds Mail Assure. When I contacted them they were most helpful and accommodating to meet my needs and help me get started. I was in a hurry to get my protection as soon as possible and the team of SolarWinds Mail Assure was very helpful to assist me to get started quickly. The service is very open to get to know it by means of a free trial. After trying the service I quickly found that this is exactly what I needed. The spam protection is very accurate. It is just like my CleanPort experience years ago, setup the service and after setting it up, I checked the logs occasionally and saw it's very accurate and so far, I didn't need any monitoring at all. After a week I could already see how much spam was blocked and didn't reach the mailboxes anymore.


Adam S.
Industry: Information Technology & Services
Company size: 2-10 Employees

An excellent email security filter

Used Daily for 1-5 months
Reviewed on 2020/02/26
Review Source: Capterra

Our customers usually have a lot of negative things to say about the spam filtering service prior to Mail Assure, silence is golden!

Pros

Highly configurable, very accurate spam stopper

Cons

I personally found you need a fair bit of help with the configuration, but their technical sales and support team is A* - I would recommend using them as much as possible during the setup phase to ensure everything is setup correctly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Michael K.
Industry: Information Technology & Services
Company size: 2-10 Employees

Reducing unwanted email by 98% instantly

Used Daily for 6-12 months
Reviewed on 2019/09/11
Review Source: Capterra

I LOVE this product and have started to offer it to entire client base. I have not heard any complaints from those that have been migrated to it and those on it... they LOVE the fact that the majority of the garbage has been eliminated!

Pros

How quickly it was able to be implemented in our organization. Modifying the reports and setting the security profiles was very intuitive. It captures over 98% of unwanted email and provides an easy to read report of anything that was caught... and a simple way to release it and enable to the system to 'learn' about this type of mail in the future.

Cons

Some of the reports were a little difficult to setup. This was the only part that was not very intuitive. The definition of 'row' and 'column' produces EXTREMELY different ports, but there is no easy explanation as to what those two definitions actually mean.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ryan P.
Industry: Information Technology & Services
Company size: 2-10 Employees

Switch to Mail Assure

Used Weekly for 1-5 months
Reviewed on 2018/10/09
Review Source: Capterra

We switched off of EOP due to Office 365 support issues and the lack of it. Solarwinds provides much better support and access to staff instantly. We are still working out some bugs and learning the software but look forward to using it.

Pros

- Mail Assure does a good job with locating and marking SPAM messages. The main and second class are helpful for creating rules in our Exchange to do things based on that marking
- The overall filtering speed is quick and reliable
- Mail Assure offers a bit of flexibility as compared to other vendors.

Cons

- The console can be a little confusing for first time users
- There is no ability for multiple admins to access all the domains
- I receive a gateway timeout instead of no data message for one of the searches
- We have already had a couple instances of bounce backs to our customers due to issues with Mail Assure
- There needs to be more options for global setting we can push to all the domains to simply the setup of new domains
- Support needs to escalate issues quicker to the engineering team for quicker responses and faster resolutions

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Lee W.
Industry: Legal Services
Company size: 51-200 Employees

Mail Assure Review

Used Daily for 1-5 months
Reviewed on 2019/12/17
Review Source: Capterra

Mail Assure is protecting our business on the front end by stopping (and continuing to train) spam and malicious Email before it gets into our environment; therefore, I'd say it's doing a very good job to thwart off issues before they become an issue.

Pros

The implementation was very easy and quick to get started. We were up and running as soon as our ISP redirected our Email traffic to Mail Assure.
Mail Assure is going a really good job in catching what it says it will catch. It caught over 18,000 messages within the first several days of operation.

Cons

Navigating around in the Web User Interface isn't quite as intuitive as I would like. It takes a bit of getting used to (mainly with regards to terminology and verbiage); however, once you learn the "lingo" and the "operations" of the dashboard, it becomes easier.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Rodney K.
Industry: Information Technology & Services
Company size: Self Employed

Great email protection service!

Used Daily for 1-5 months
Reviewed on 2019/09/12
Review Source: Capterra

Recently I found an increase in the spam traffic on the domains I am working with. Finally I had to make a decision which company to use for my protection. I took a long time searching and reading and found SolarWinds Mail Assure. When I contacted them they were most helpful and accommodating to meet my needs and help me get started. I was in a hurry to get my protection as soon as possible and the team of SolarWinds Mail Assure was very helpful to assist me to get started quickly. The service is very open to get to know it by means of a free trial. After trying the service I quickly found that this is exactly what I needed. The spam protection is very accurate. It is just like my CleanPort experience years ago, setup the service and after setting it up, I checked the logs occasionally and saw it's very accurate and so far, I didn't need any monitoring at all. After a week I could already see how much spam was blocked and didn't reach the mailboxes anymore.

Pros

The best feature about this software is how well it protects email traffic from spam and virusses. I used to be a customer of CleanPort which for some years has been discontinued. After this I didn't find a good service to replace it because CleanPort was absolutely perfect. Recently I had another careful search and read a lot about SolarWinds Mail Assure. One of the things I liked is that they are constantly improving and evolving their solutions. That is exactly what results in a reliable anti-spam and anti-virus protection, staying on top of things.

Cons

When I started to setup the service for my domains which needed protection, I first had to make myself familiar with the user interface and structure of the control pages. But this was relatively easy once I knew where everything can be found and took me about an hour to get things up and running for my domains. Everything you need is there in the user interface.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 23 user ratings
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SolarWinds Mail Assure Pricing

SolarWinds Mail Assure Pricing

Starting from
US$1,00/month
Free Trial
Subscription
Value for money

Contact SolarWinds for a pricing quote.

Contact SolarWinds for a pricing quote.

Value for Money
4,7/5
Based on 23 user ratings
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SolarWinds Mail Assure Features

SolarWinds Mail Assure Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,6/5
Based on 23 user ratings
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Categories

Additional information for SolarWinds Mail Assure

Additional information for SolarWinds Mail Assure

Key features of SolarWinds Mail Assure

  • Allow / block list
  • Archiving & retention
  • Audit trail
  • Automatic backup
  • Backup management
  • Business intelligence
  • Capacity monitoring
  • Data export
  • Data storage management
  • Data verification
  • Email attachment protection
  • Email integration
  • Email recovery
  • Email response control
  • Email routing
  • Email tracking
  • Encryption
  • Office 365 integration
  • Quarantine
  • Real time updates
  • Risk alerts
  • Search functionality
  • Shared inboxes
  • Spam analysis
  • Spam check
  • Spam filter
  • Storage management
  • Tagging
  • Third party integration
  • Threat protection
  • Web threat management
  • Whitelisting / blacklisting

Benefits

  • Maximize security with protection from ransomware, phishing, and other cyber threats using a smart algorithm fueled by a continuously updated database of known threats around the world, and also filter out spam emails automatically.

  • Ensure that no emails are lost with Mail Assure’s archiving functionality which automatically backs up all emails in a secure cloud and allows users to retrieve them at any time using search functionality.

  • Integrate seamlessly with Office 365 and Microsoft Exchange to improve security and archiving from directly within each app.

  • Benefit from up-to-the-minute spam filtering technology which uses tools such as fingerprinting to compare incoming emails against the characteristics of known spam or phishing attempts.

  • Ensure that communication is never interrupted with Mail Assure’s 24/7 built-in continuity which keeps mail coming even in the case of downtime of the original email server or local network outages.

  • SolarWinds Mail Assure FAQs

    SolarWinds Mail Assure FAQs

    Below are some frequently asked questions for SolarWinds Mail Assure.

    Q. What type of pricing plans does SolarWinds Mail Assure offer?

    SolarWinds Mail Assure offers the following pricing plans:

    Starting from: US$1,00/month

    Pricing model: Subscription

    Free Trial: Available

    Contact SolarWinds for a pricing quote.

    Q. What are the main features of SolarWinds Mail Assure?

    SolarWinds Mail Assure offers the following features:

    • Allow / block list
    • Archiving & retention
    • Audit trail
    • Automatic backup
    • Backup management
    • Business intelligence
    • Capacity monitoring
    • Data export
    • Data storage management
    • Data verification
    • Email attachment protection
    • Email integration
    • Email recovery
    • Email response control
    • Email routing
    • Email tracking
    • Encryption
    • Office 365 integration
    • Quarantine
    • Real time updates
    • Risk alerts
    • Search functionality
    • Shared inboxes
    • Spam analysis
    • Spam check
    • Spam filter
    • Storage management
    • Tagging
    • Third party integration
    • Threat protection
    • Web threat management
    • Whitelisting / blacklisting

    Q. Who are the typical users of SolarWinds Mail Assure?

    SolarWinds Mail Assure has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does SolarWinds Mail Assure support?

    SolarWinds Mail Assure supports the following languages:

    English, French, German, Italian, Portuguese, Spanish

    Q. What type of pricing plans does SolarWinds Mail Assure offer?

    SolarWinds Mail Assure has the following pricing plans:

    Subscription

    Q. Does SolarWinds Mail Assure support mobile devices?

    We do not have any information about what devices SolarWinds Mail Assure supports

    Q. What other apps does SolarWinds Mail Assure integrate with?

    SolarWinds Mail Assure integrates with the following applications:

    Gmail, Microsoft 365, Zimbra

    Q. What level of support does SolarWinds Mail Assure offer?

    SolarWinds Mail Assure offers the following support options:

    Phone Support, Knowledge Base, Online Support, FAQs, Forum