About Arcade

Arcade is a cloud-based employee engagement platform which utilizes a range of gamification techniques to motivate employees, in addition to communication and collaboration tools including 1-on-1 and group chats, team huddles, activity tracking, social feeds, peer-to-peer recognition, surveys, and more. Native apps for Android and iOS, in addition to the web app, allow users to engage from any device at any time.

Arcade allows users to track whichever metrics matter to their business, with goals set for everyone on the team. Multiple game types are offered, with races rewarding the first employee to hit a target, tournaments to reward the first, second, and third place team members, and bounties which reward all players who achieve their target before time runs out. PowerHours reward any sales, or other target metrics, above a given threshold made within a specified hour. A Weekly Superstar Game also rewards the user who has been given the most Recognition Stars throughout the week. Tokens awarded in Arcade can be redeemed for real rewards through the rewards center, and employees can also receive badges, chests, and experience points (XP) for completing quests or winning challenges.

Users can communicate with one another through Arcade, with built-in 1-on-1 and group chat functionality, team huddles, social feeds, and announcements. Files can be uploaded and sent through chats, and content can be moderated by administrators. Custom surveys can be created to collect team feedback, and users can produce sales training and launch quizzes to test employee knowledge.

Key benefits of Arcade

  • More than 10 different game types are built into Arcade, and goals are set to motivate all users.

  • Employees can communicate through one-to-one and group chats, and send files to one another, with the ability for administrators to moderate content.

  • Employee training for sales, best practices, product releases, and more can be created through the Arcade academy, and employee knowledge can be tested and rewarded using quizzes.

  • Employee engagement is encouraged through peer-to-peer recognition, game prizes, personal achievements, and a giftcard reward portal.

  • The social feed displays achievements and recognition, and users can view progress updates and carry out team huddles.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    Modern Communication
    Recognition and Rewards
    Build Team Culture
    Gamification & Insights
    View 5 more
    Arcade screenshot: Modern Communication Arcade screenshot: Recognition and Rewards Arcade screenshot: Build Team Culture Arcade screenshot: Gamification & Insights

    Features

    Total features of Arcade: 21

    • Activity Tracking
    • Assessment Management
    • Chat
    • Collaboration Tools
    • Commenting
    • Content Management
    • Document Storage
    • Employee Communities
    • Employee Reward Programs
    • Engagement Analytics
    • Feedback Collection
    • File Management
    • File Transfer
    • Gamification
    • Performance Reports
    • Personalized Profiles
    • Progress Tracking
    • Rewards Management
    • Survey Management
    • Surveys & Feedback
    • Training Management

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    Reviews

    Overall rating

    4,5 /5
    (40)
    Value for Money
    4,6/5
    Features
    4,1/5
    Ease of Use
    4,4/5
    Customer Support
    4,7/5

    Already have Arcade?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 40
    Verified Reviewer
    Overall rating
    • Industry: Wireless
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Next level communication

    Reviewed on 2018/08/06

    I’m impressed and pleased.

    I’m impressed and pleased.

    Pros

    It is very easy to get others involved and discussing sales successes.

    Cons

    As a manager I would like to see the amount of time an individual has spent using the application so that I can help them stay engaged.

    Will C.
    Overall rating
    • Industry: Wireless
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Arcade Makes Work Even More Fun

    Reviewed on 2020/11/10

    Overall experience has been wonderful.

    Overall experience has been wonderful.

    Pros

    Arcade is used across the ranks of our company, and provides reps the opportunity to build an online community between our members who live in multiple locations throughout the province. Not only are reps able to share thoughts, photos, and accomplishments, but they are able to track their live sales metrics so they know where stand on a day-to-day basis.

    The games are easy to understand, and the software automatically updates the standings and leaderboards for the majority of events. For the ones that don't automatically update, the process is simple and easy for reps to update their totals.

    The reward system is easy, and the process is as simple as 1,2,3 for reps to get their chosen rewards.

    CUSTOMER CARE IS FANTASTIC! As someone who had a few issues getting an account up and running, I can say the customer service is phenomenal. They are easy to get in touch with, and follow-up with you throughout each inquiry, from start to finish.

    Cons

    The navigation could use a facelift as the android version does not react appropriately to the swipe gestures of my device.

    It takes some getting used to using the menus as opposed to your common "back" swipe/gesture, but overall I feel the app runs smoothly most of the time.

    Sherri F.
    Overall rating
    • Industry: Retail
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    There are a lot of great features in the software inspire and communicate with a large group.

    Reviewed on 2018/06/01

    Pros

    All the features available. Creating Huddles, Contests, Performance, Recognition!
    I like being able to create a huddle for my teams with our goals and focus for the day, week and month. I like being able to hold contests were everyone in the company can see the progress of where they stand within the contest. It is a great tool for motivation when all employees in the company can support each other. The love the fact that anyone can recognize anyone else with a star.

    Cons

    Unable to upload video clips and/or demonstrations.
    It would be great if we were able to record and post short video clips. This would allow us to use the software as a training tool as well. We could take short "How to Videos" and post them on Arcade. That would be a great way to share best practices. I would also like to be able to issue stars more often than once per week. Sometimes several people deserve a star in the same week and you have to select one person.

    Isaiah C.
    Overall rating
    • Industry: Retail
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Arcade for everyone!

    Reviewed on 2020/11/23

    Great. We see an instant boost in engagement on whatever sales metrics we bring in to Arcade.

    Great. We see an instant boost in engagement on whatever sales metrics we bring in to Arcade.

    Pros

    We love arcade! What we like the most about Arcade is the people on the other side.

    Alison, Jenn, James, and everyone we have had any contact with are all FANTASTIC. To us, they ARE Arcade. Every other feature and benefit we see is icing on the cake.

    Cons

    Any con we have had with the app or software has been solved by the team quickly and effectively.

    Mary G.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Reps is the best!!!

    Reviewed on 2019/05/07

    I absolutely love this app because of the way we are able to interact and share. Arcade would not...

    I absolutely love this app because of the way we are able to interact and share. Arcade would not be the same without the fabulous reps. I hope all of your people are as gifted as she is. I am not a social media person but I really enjoy the features that Arcade offers such as the chats and multiple news feeds where I can share with my team or all teams. I like being able to donate to money to Toys for Tots and being able to share with my coworkers on occasion. My overall experience with Arcade has given me a much stronger bond and better friendships that I do not believe I would have had without your app. Rep IS THE BEST!!!

    Pros

    I think she is my favorite part of Arcade, she is always kind and patient with me when I have "stupid" questions. She has been so helpful teaching someone "technology challenged" learn how to use the app and all of its benefits. Other than that I absolutely love how it has brought together all of us employees from different stores. Of course earning money and the competition is great as well!

    Cons

    ???? I have nothing. I have had a glitch or two that were taken care of immediately so I truly have nothing!

    Showing 5 reviews of 40 Read all reviews

    Arcade FAQs

    Below are some frequently asked questions for Arcade.

    Arcade offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Arcade for pricing information.

    Arcade offers the following features:

    • Activity tracking
    • Announcements
    • Badge management
    • Collaboration tools
    • Commenting
    • Content moderation
    • Contest management
    • Employee training
    • File sharing
    • Game prizes
    • Group chats
    • Knowledge quizzes
    • Leaderboards
    • Newsfeed
    • One-on-one chats
    • Peer recognition
    • Performance updates
    • Personal achievements
    • Personalized profiles
    • Reward portal
    • Rewards management
    • Surveys & feedback collection
    • Team huddles

    Arcade has the following typical customers:

    Small Business, Mid Size Business

    Arcade supports the following languages:

    English

    Arcade supports the following devices:

    Android, iPhone, iPad

    Arcade integrates with the following applications:

    Pipedrive, Revel Systems, Salesforce Sales Cloud, ShopKeep, Square Point of Sale, TRACK, Vend

    Arcade offers the following support options:

    Online Support, Knowledge Base, Phone Support

    Related categories

    See all software categories found for Arcade.