Arcade

It is very easy to get others involved and discussing sales successes.

As a manager I would like to see the amount of time an individual has spent using the application so that I can help them stay engaged.

Arcade is used across the ranks of our company, and provides reps the opportunity to build an online community between our members who live in multiple locations throughout the province. Not only are reps able to share thoughts, photos, and accomplishments, but they are able to track their live sales metrics so they know where stand on a day-to-day basis.

The games are easy to understand, and the software automatically updates the standings and leaderboards for the majority of events. For the ones that don't automatically update, the process is simple and easy for reps to update their totals.

The reward system is easy, and the process is as simple as 1,2,3 for reps to get their chosen rewards.

CUSTOMER CARE IS FANTASTIC! As someone who had a few issues getting an account up and running, I can say the customer service is phenomenal. They are easy to get in touch with, and follow-up with you throughout each inquiry, from start to finish.

The navigation could use a facelift as the android version does not react appropriately to the swipe gestures of my device.

It takes some getting used to using the menus as opposed to your common "back" swipe/gesture, but overall I feel the app runs smoothly most of the time.

All the features available. Creating Huddles, Contests, Performance, Recognition!
I like being able to create a huddle for my teams with our goals and focus for the day, week and month. I like being able to hold contests were everyone in the company can see the progress of where they stand within the contest. It is a great tool for motivation when all employees in the company can support each other. The love the fact that anyone can recognize anyone else with a star.

Unable to upload video clips and/or demonstrations.
It would be great if we were able to record and post short video clips. This would allow us to use the software as a training tool as well. We could take short "How to Videos" and post them on Arcade. That would be a great way to share best practices. I would also like to be able to issue stars more often than once per week. Sometimes several people deserve a star in the same week and you have to select one person.

We love arcade! What we like the most about Arcade is the people on the other side.

Alison, Jenn, James, and everyone we have had any contact with are all FANTASTIC. To us, they ARE Arcade. Every other feature and benefit we see is icing on the cake.

Any con we have had with the app or software has been solved by the team quickly and effectively.