Merlin Software

Cloud-based timeshare and vacation resort ownership software

About Merlin Software

Merlin is a cloud-based timeshare and holiday resort service software solution for vacation ownership businesses across the industry. Providing enough scalability to meet demands up to Enterprise-level, Merlin's modular structure provides features across property management, marketing, sales and accounting. A full CRM system maintains a centralized database of marketing leads and guest records, logging marketing communications responded to and complaint cases tracked to resolution. Multi-channel communication is in itself supported by direct mail, email, phone and SMS, with website integration facilitating lead capture, online bookings, maintenance fee payments and more.

Merlin’s front office module extends this further with a full hotel-based reservation management system providing additional timeshare functionalities. Aside form tracking reservations of every type, front of house procedures from check-in and checkout, to cashiering, shift rescheduling, arranging housekeeping are augmented by historical records of prior guest stays. Maintenance fee billing, owner self-service access and ownership auditing is then joined by a dedicated sales module equipped with tools for generating sales documentation. An owners register records inventory ownership while storing all sales correspondences and activity histories, while reporting options straddle not only sales, but also marketing and financials. Integrated back office accounting provisions in turn support multiple currencies and handle transaction tasks such as billing and invoicing, issuing statements, supplier payments and reconciliation.

Key benefits of Merlin Software

• Merlin Software is a modular, cloud-based timeshare property and vacation resort management solution that spans marketing, sales, accounting and reporting in a single front-to-back office system.

• Merlin Software's marketing module spans a full CRM with guest, lead and owner database management and case tracking for compliments or complaints, plus marketing communications support across multiple channels including postal mail, email, phone and SMS.

• A sales module handles all kinds of timeshare and fractional product sales with the creation and processing of sales documentation, with an owners register tracking inventory ownership and storing correspondence, activities etc.

• A front office module supports typical front of house actions such as check-in, check-out, housekeeping and maintenance scheduling, along with full property reservation management capabilities, maintenance fee billing, plus website integration for taking bookings with owner self-service facilities.

• Merlin Software's accounting module represents an integrated double-entry accounting system supporting multiple currencies and capable of processing financial transactions including billing and invoicing, issuing statements, paying suppliers and more.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Features

Total features of Merlin Software: 51

  • Accounting
  • Accounting Integration
  • Audit Management
  • Audit Trail
  • Availability Indicator
  • Availability Management
  • Bank Reconciliation
  • Billing & Invoicing
  • Booking Management
  • Bulk Send
  • CRM
  • Case Management
  • Commission Management
  • Contact Database
  • Contract/License Management
  • Customer Complaint Tracking
  • Customizable Reports
  • Data Import/Export
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Lead Capture
  • Lead Management
  • Maintenance Management
  • Maintenance Scheduling
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Online Booking
  • Owner Management
  • Personalization
  • Price / Margin Management
  • Product Data Management
  • Property Management
  • Referral Tracking
  • Reporting & Statistics
  • Reservations Management
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Tour Management
  • Transaction History
  • Website Integration

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Merlin Software FAQs

Below are some frequently asked questions for Merlin Software.

We do not have any information about Merlin Software features

Merlin Software has the following typical customers:

201-500, 501-1 000, 1 001+

Merlin Software supports the following languages:

English

Merlin Software supports the following devices:

We do not have any information about what integrations Merlin Software has

Merlin Software offers the following support options:

Phone Support, 24/7 (Live rep)

Related categories

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