About NUACOM

NUACOM is an all-in-one Cloud phone system for small to medium-sized businesses that need a modern, fully scalable business communication solution. The platform offers over 50 business-class features to help improve productivity, connect departments, and centralize telephony for all locations. Key features include IVR, smart call transfer, call recording, queuing, conferencing, call analytics, 40+ third party integrations, native mobile apps, and more.

NUACOM’s online VoIP solution automates all incoming calls to the relevant department and automatically syncs all call data to connected business apps such as CRM, email marketing, or customer support systems. Users can design custom call flows using the IVR design tool to set up greetings, voice menus, business working hours, and ring strategies, as well as use the smart call transfer feature to direct calls, whether internal or external, to a single agent or to a group. Users can also configure automated call forwarding to a mobile device whenever away from the desk during business hours, and manually or automatically flip calls from a deskphone to a mobile device.

NUACOM offers a variety of tools to handle calls professionally, enabling users to make conference calls, record calls, transfer calls to multiple extensions, and view all live calls in a single wallboard. Users can get full visibility on who is online and available, on a call, receiving calls, or offline, and view rich VoIP data and analytics on the number of outbound calls made, inbound calls taken, average talk time per team, and abandoned vs. completed calls. Features for call handling include hold & resume, call parking, paging, and speed dial, and additional call settings include call barring, blocking, queueing, encryption, distinctive ringtones, user localization, and more.

Key benefits of NUACOM

  • Use the IVR design tool to design custom call flows complete with greetings, opening hours, menus, and actions, and have all calls answered automatically.

  • NUACOM integrates with 40+ external apps for CRM, email marketing, customer support and more to improve communication and sync all call events.

  • Get full visibility on all live calls in a single wallboard and see who is online and available, on a call, receiving calls, or offline.

  • NUACOM includes softphone and deskphone compatibility, and enables users to manually or automatically flip calls from a deskphone to a mobile device.

  • Automatically connect internal or external calls to the right department using the smart transfer feature, whether to a single agent or to a group.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, Germany, United Kingdom and 3 others, Japan, Mexico, United States

    Supported Languages

    English

    Images

    View rich VoIP data including inbound and outbound call statistics for multiple departments
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    NUACOM screenshot: View rich VoIP data including inbound and outbound call statistics for multiple departments NUACOM screenshot: NUACOM screenshot: NUACOM screenshot:

    Features

    Total features of NUACOM: 71

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts/Notifications
    • Archiving & Retention
    • Audio / Video Conferencing
    • Automatic Call Distribution
    • By-Extension Reporting
    • CRM
    • Call Center Management
    • Call Conferencing
    • Call Duration
    • Call Logging
    • Call Monitoring
    • Call Queues
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Scripting
    • Call Tracking
    • Call Transfer
    • Call Volume
    • Caller ID
    • Campaign Management
    • Communication Management
    • Computer Telephony Integration
    • Conferencing
    • Contact Management
    • Customizable Caller ID
    • Employee Directory
    • Event Triggered Actions
    • File Transfer
    • Help Desk Management
    • Hotkeys
    • IVR / Voice Recognition
    • Inbound Call Center
    • Inbound Reporting
    • Knowledge Base Management
    • Mobile Access
    • Monitoring
    • Multi-Channel Communication
    • Multi-Location
    • Multiple Parties
    • On-Demand Recording
    • Open Database Design
    • Outbound Call Center
    • Outbound Reporting
    • Phone Key Input
    • Predictive Dialer
    • Purchasing & Receiving
    • Queue Management
    • Real Time Analytics
    • Real Time Monitoring
    • Real Time Reporting
    • Recording
    • Reporting & Statistics
    • Reporting/Analytics
    • Ring Groups
    • SIP Trunking
    • SMS Marketing Managment
    • Survey/Poll Management
    • Third Party Integrations
    • Unattended Call Management
    • Unified Communications
    • Virtual Call Center
    • Virtual Extensions
    • VoIP
    • VoIP Connection
    • Voice Customization
    • Voice Mail
    • Who Answered Log

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    Reviews

    Overall rating

    4,8 /5
    (30)
    Value for Money
    4,6/5
    Features
    4,6/5
    Ease of Use
    4,5/5
    Customer Support
    4,6/5

    Already have NUACOM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 30
    Carla M.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great software that I've added to my tech stack to implement in every client I work with

    Reviewed on 2019/12/04

    Great experience. It's not every time we come across a tech company that wants to help us to take...

    Great experience. It's not every time we come across a tech company that wants to help us to take the most of the tool, following up with us every single day during the first 7 days we decided to go ahead with them. The first day was the initial setup. The second day was just a call to let us know about an automated way to switch closing hours message (as we needed to customize a different message for the Bank Holiday we had in the following week). Everything worked well. We had one situation during the switch that we forgot to set up the call divert from the old system and they noticed we were using their system only with the sales team (outbound). Then, they suggested the call divert so we didn't need to wait the number porting. But in general, the process of switching was fine.
    Once you find out about a cloud phone system, you do not want to switch back to those old landline and pbx. Everything nowadays is connected, whether you use a CRM for sales or a helpdesk for support and having this type of system is crucial for automating tasks and improve performance. I will continue recommend NUACOM to all my clients.

    Pros

    I am a business consultant and have implemented NUACOM system with one of my clients. Our main goal was to improve our sales process, which was strongly related to how we connected to our prospects. Although my background is Marketing, who works in sales knows well that a phone call converts more than emails. So we needed a proper phone system. We chose NUACOM because we could connect it to our Hubspot CRM and track calls and emails in one place. I would also add the call recording feature to the list of reasons we decided to go with them. In terms of pricing, they were very competitive, especially because they offer unlimited calls to mobiles. So for us, it helped a lot to put the sales team to ring every single lead. As the business is in B2C, mobile calls included was a must-have in our purchase process. The setup was very practical and their support team was very helpful. We set everything up in less than an hour. Every time we needed assistance to reconfigure our call flow, their customer service team was available for us.

    Cons

    It's hard to tell. I'm really pleased with the software. We had a situation that it is actually outside NUACOM's responsibility. As any cloud system, it runs over the broadband and once we had an issue with our internet provider. So we ended up with no internet connection until they restored it 2 days later. After some emails and calls exchanged with the internet provided at that time, we tried to run the business as we could and thanks God our sales team could continue prospecting over the mobile app for inbound and outbound. There was some times the reps were on 3G connection on the mobile so the app were not receiving calls, but actually the GSM of the sales manager (we had set up his number as a backup). But it depends on the mobile coverage, not actually the NUACOM app. We reported this internet issue to NUACOM and Igor recommended using temporarily a 4G modem to at least handle incoming calls in the reception, which we had had an IP phone. But the mobile app was working fine for the sales team, so why not using it for the customer service team as well. After our internet connection was restore again, we contacted them and asked to assist us to bring back the call flow we had before (which was something we could have done by ourselves on the portal). So apart from the internet dependancy, I think the system is great. Also, they often release new features. So if there is a lack of feature at that time we implemented the system, months ago, they may have released them now.

    Steven H.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Simple, straightforward, just brilliant!

    Reviewed on 2019/12/20

    Pros

    The interactive voice features and call playback are really very useful for any small business.

    Cons

    I don't have any complaints so far, i've had little reason to call tech support!

    Dario C.
    Overall rating
    • Industry: Professional Training & Coaching
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    PIssed Off Cancelling Service Due To Too Many Technical Issues & Lack Of Support To Make It...

    Reviewed on 2019/10/21

    Frustrating to say the least, I have Sales People that are not located in one office, but all over...

    Frustrating to say the least, I have Sales People that are not located in one office, but all over the world. Almost everyday I had another Sales Person mention a technical issue they had with the software to make calls, this compromised us making productive phone calls.
    The installation of the extensions and software are confusing.
    The Tech Support is helpful but at times takes way to long to solve a simple issue.
    The Tech Support should of prevented the issues from happening, by helping us setup each sales team member, from the beginning which they didn't.
    Even after 3 weeks of using it, we had still issues with making calls, calls dialing out but then just dropping out, or smart call function even after installing the extension and software, it would just not dial at all, the quality of the sound at times was very bad and those ore just some of the issues we had.

    My experience, I got 1 word for it "Nightmare".

    Pros

    I spoken last week again with the Consultant and how unhappy I am about the lack of responsiveness to resolve technical issues, some of the issues have been now going on for 3 weeks, and we been going forward and back via email.

    We came to the agreement, that on Monday, so today, the Tech Support will be in touch and solve the issues the staff members of mine still have with using nuacom and that I will hear from him again.

    I called in, no answer, tonight when I checked with another Sales Team Member, I got the text that he still could not yet make calls using nuacom, which is frustrating him. Not only did I lose out on sales during the 3 weeks because of technical issues that didn't get fixed in time, but I also have now Sales Team Members that can't make productive calls to sell tickets to my event and that are frustrated.

    Very unhappy about all of this, and to be honest I really feel that I shouldn't have to pay for a voip service that my team could not use productively for 3 weeks, due to technical issues that needed to be fixed and prevented from occurring, from the nuacom side, which hasn't been done. I told the Consultant from the very beginning my situation, and also told the tech team that my Sales Team is in different locations, so since I got the highest package for each user, they should of made sure that all of it, is functioning with every Sales Person using nuacom with hubspot crm, which has not been done.

    I would not recommend this voip service to anyo

    Cons

    That at first it seemed easy to make use of it and the consultant was very much accommodating with the initial training.

    Nick B.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellence Business Level Service Provider

    Reviewed on 2020/08/24

    Excellent team of professionals. Sales was excellent in getting me setup, I spoke with [SENSITIVE...

    Excellent team of professionals. Sales was excellent in getting me setup, I spoke with [SENSITIVE CONTENT HIDDEN] at 5pm and the following morning before 10am I was active and up and running, Support was excellent with a complimentary onboarding call to talk me through the phone system and help me configure my IVR, the porting team was excellent with zero issues they brought my numbers over from 3 systems. They answer phones very quickly and you are always dealing with people who know what they are doing (tech staff). Nuacom is possibly my favourite thing of the year 2020, thanks guys for making an otherwise difficult year in business much better :D

    Nick,
    Owner
    Ireland Website Design
    [SENSITIVE CONTENT HIDDEN]

    Pros

    Everything, it is a far superior product and service to competitors on the market.

    Cons

    None this service and product is excellent.

    David G.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The most flexible system I've ever used

    Reviewed on 2019/12/05

    We use Nuacom ourselves and have done for more than 2 years, but we've also recommended and...

    We use Nuacom ourselves and have done for more than 2 years, but we've also recommended and installed this system for many of our customers. One of them has the most complicated menus and queue system I've ever come across, but all the same with a good design it works exactly as they expect and it's very easy to change whenever needed. I work closely with the team at Nuacom and find them to be almost an extension of our own business. They respond when we need them and go out of their way to ensure that our customers get the experience they deserve.

    Pros

    It can literally do everything I've ever needed it to do.
    It works flawlessly.
    The call quality is excellent.
    The team at Nuacom are superb to work with.

    Cons

    I really don't have any cons to list, everything has been really good.

    Showing 5 reviews of 30 Read all reviews

    NUACOM FAQs

    Below are some frequently asked questions for NUACOM.

    NUACOM offers the following pricing plans:

    • Starting from: US$9,99/month
    • Pricing model: Subscription
    • Free Trial: Available

    Contact us for a full quote.

    We do not have any information about NUACOM features

    NUACOM has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    NUACOM supports the following languages:

    English

    NUACOM supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    NUACOM integrates with the following applications:

    AdRoll, Agile CRM, Autopilot, Capsule, Close, Drift, Drip, Freshworks CRM, Google Contacts, Highrise, HubSpot CRM, Insightly, Intercom, Kayako, Keap, LeadSquared, Mailchimp, Mailjet, NetHunt CRM, OneDrive, OnePageCRM, Pipedrive, Salesflare, Salesforce Sales Cloud, Salesmate, SendPulse, Sendinblue, Sendloop, Slack, Spiro, Streak, SugarCRM, Zapier, Zendesk, Zendesk Sell, Zoho CRM, amoCRM

    NUACOM offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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