Uptrends
About Uptrends
Uptrends is a SaaS platform with website and web performance monitoring solution which aims to deliver organizations and team-based business users with a complete cloud-based remote monitoring solution for websites, web apps, API's and servers. Requiring no coding knowledge to install, Uptrends offers a dashboard-based approach to reporting uptime, performance, errors, functionality and user activity. Drag-and-drop "tiles" function like widgets to build custom reports that can be saved, exported to PDF or Excel, and quickly shared via email to all stakeholder contacts.
Uptrends allows for proactive testing of website performance according to 184 global checkpoints, while identifying recurring browser errors with snapshot screen grabs. Multi-step web app transactions can be monitored and click paths created via the transaction recorder tool, with Uptrends leveraging both synthetic and real user monitoring techniques. DNS and SMTP/POP3 uptime snooping covers server monitoring, with broad industry-standard protocol support, while API testing can be automated with calls verified according to response data. Alert escalations can be set to keep everyone updated in real time, utilizing multiple channels across phone, email, SMS messaging, and third-party integrations with Slack and PagerDuty. Additionally, the Uptrends 2.0 app for iOS, Android and Windows Phone also supports on-the-fly monitoring with color-coded status updates, push notifications, and more.
Uptrends is now part of ITRS, which with highly-skilled professional team dedicated to helping you get the most out of our monitoring services.
Harnessing the power of software for a bright future.
Key benefits of Uptrends
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Reviews
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- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Service
Reviewed on 2022/10/07
Very positive
Very positive
Pros
Reliable, very good customer support, much appreciated.
Cons
nothing. The new interface took a while to get used to but is good.
- Industry: Legal Services
- Company size: 10,000+ Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Beware of Predatory Licensing
Reviewed on 2023/08/02
Was great until I needed to cancel. I wouldn't use them again just because of their business...
Was great until I needed to cancel. I wouldn't use them again just because of their business practices.
Pros
The monitoring and alerting features worked well and did what they promised. The UI is not the most intuitive, but it works once you get past that.
Cons
The company relies on abusive licensing terms to retain customers with a ridiculous policy that says you have to pay for 3 months of service after you tell them you want to cancel. They won't issue a waiver on this.A company confident in their tool should encourage retention through a great product and customer service, not using the fine print in their license agreement to lock you in.
- Industry: Computer Software
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Very difficult to cancel
Reviewed on 2023/08/09
It was very difficult to cancel. Most SAAS companies allow a user to cancel within 30 days and they...
It was very difficult to cancel. Most SAAS companies allow a user to cancel within 30 days and they can cancel on their own typically with a cancellation button or form within their account. I tried to cancel but they require you to send in a cancellation request which is not typical for a SAAS service. I put in my request and they informed me I was to continue to pay for 90 days upon request to cancel. They continued to bill me for the 90 days after the request which was very unethical. When I asked about most SAAS companies allowing a 30 day notice, and with nothing specifying this on their main webpages, they then presented me with the fine print in their TOS that it's required to continue to pay for 90 days after the cancellation request. I told them I would be happy to pay for the 30 days but not 90 so they threatened to turn my account over to their legal team and used threatening tactics to get the remaining 60 days. After many back and forth threatening emails I finally decided to just pay the unpaid invoices just to get them off my back. This company has very unethical practices and I wish I would have read other user reviews with the same issues. Stay far away from them.
Pros
Alerts are good when they work. You run out of credits quickly.
Cons
Expensive and support lacks. They use threatening tactics when you try to cancel.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good for shop monitoring
Reviewed on 2023/01/10
All in all, this is good software. Helped us improve our online shops - with monitoring response...
All in all, this is good software. Helped us improve our online shops - with monitoring response times over time and comparing them between the stores.
Pros
That it simply works and provides reliable data. We use Slack a lot, so slack integration is a big plus. Ease of use - the entry level is not too high, so anyone can configure it at the basic level. Customer service is great also - people are kind and always willing to help.
Cons
Transaction monitoring is a little bit expensive for what it does.Configuration is simple but has its limitations. Yet for our use case, it is fine and working.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Uptrends great in usage
Reviewed on 2022/11/25
Pros
Easy to use, good support and good commerce help.
Cons
No disadvantages. Pricing, support was great.
Uptrends FAQs
Below are some frequently asked questions for Uptrends.Q. What type of pricing plans does Uptrends offer?
Uptrends offers the following pricing plans:
- Starting from: US$100.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Free 30-day trial with both packages and then: BUSINESS: Starting from $100 per month ENTERPRISE: Custom Pricing
Q. Who are the typical users of Uptrends?
Uptrends has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Uptrends support?
Uptrends supports the following languages:
Dutch, English, French, German
Q. Does Uptrends support mobile devices?
Uptrends supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Uptrends integrate with?
Uptrends integrates with the following applications:
PagerDuty, Slack
Q. What level of support does Uptrends offer?
Uptrends offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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