About Verse.io

Verse.io (formerly Agentology) is a lead response and nurturing solution for businesses which utilizes trained concierges to follow-up and manage leads generated online. Inbound leads are instantly contacted, with multiple attempts carried out via email, SMS, and phone if they cannot be reached immediately.

Verse.io's concierges instantly follow- up with leads 24/7/365, ask qualifying questions, and pass hot prospects directly to sales. Verse.io equips you with real-time engagement history, conversation data, and notes within the Verse dashboard or directly back to your CRM so your team is ready to hit the ground running.

When users are not available to talk immediately, Verse books appointments with warm prospects directly on your calendar. Notifications are sent to users by email and SMS, and detailed lead summaries and action items provide information on where to pick up where we left off.

Key benefits of Verse.io

  • Verse.io's 100% U.S. based concierges instantly respond to inbound leads 24/7/365, and users can view chat history in real-time.

  • Fully customize your scripts and timing SMS, phone, or email if they cannot be reached immediately.

  • Live transfers hot leads who are ready to talk right now

  • Appointments with warm prospects booked directly on your calendar

  • Works with any CRM or lead source: we can trigger field updates, send engagement history, pass lead info, and more.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

    Verse.io's lead response & follow-up solution utilizes trained concierges to immediately reach out to and nurture newly-generated real estate leads
    Active, qualified, and unqualified leads from multiple sources can be managed
    Users can access lead chat histories at any time
    Notes can be added to lead profiles to provide information for users when leads are transferred
    Users can view lead statistics across multiple time periods
    View 6 more
    Verse.io screenshot: Verse.io's lead response & follow-up solution utilizes trained concierges to immediately reach out to and nurture newly-generated real estate leads Verse.io screenshot: Active, qualified, and unqualified leads from multiple sources can be managed Verse.io screenshot: Users can access lead chat histories at any time Verse.io screenshot: Notes can be added to lead profiles to provide information for users when leads are transferred Verse.io screenshot: Users can view lead statistics across multiple time periods

    Features

    Total features of Verse.io: 43

    • AI/Machine Learning
    • Action Item Tracking
    • Activity Dashboard
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • CRM
    • Calendar Management
    • Campaign Management
    • Chat/Messaging
    • Chatbot
    • Contact Database
    • Contact Management
    • Drip Campaigns
    • Email Automation
    • Email Management
    • Email Marketing
    • Historical Reporting
    • Human Handover
    • Interaction Tracking
    • Interaction Tracking
    • Lead Capture
    • Lead Distribution
    • Lead Engagement
    • Lead Management
    • Lead Notifications
    • Lead Nurturing
    • Lead Qualification
    • Lead Segmentation
    • Multi-Channel Communication
    • One-to-One Messaging
    • Performance Metrics
    • Personalization
    • Pipeline Management
    • Real Time Data
    • Real Time Notifications
    • Real-time Conversations
    • Real-time Updates
    • Referral Tracking
    • Reporting/Analytics
    • SMS Messaging
    • Source Tracking
    • Summary Reports

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    Reviews

    Overall rating

    4,9 /5
    (32)
    Value for Money
    4,6/5
    Features
    4,8/5
    Ease of Use
    4,9/5
    Customer Support
    5/5

    Already have Verse.io?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 32
    Trevor H.
    Overall rating
    • Industry: Real Estate
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Game changer for inside sales

    Reviewed on 2020/06/04

    We receive calls at all hours during nights and weekends from customers.  There's no way we could...

    We receive calls at all hours during nights and weekends from customers.  There's no way we could have staffed for that.  Verse has leveled up our customer interaction in every way imaginable.  They even qualified a customer for us via SMS at 3am who signed up on our website! We work very closely with [SENSITIVE CONTENT HIDDEN] on a week-to-week basis to make sure that our two systems are humming in perfect sync and I can't speak highly enough about him. Highly recommend both the product and the team.

    Pros

    Verse has truly transformed my inside sales team.  After adding Verse to our funnel, 40% of the customers my inside sales team talks to are converted into opportunities in our CRM.  We work out of Salesforce and the data they zap back to us makes it really easy to manage everything out of our existing system.

    Cons

    While the tech integration is really easy to plugin with Salesforce (zapier), we set our system up with some different fields, vocab, funnel stages before we worked with Verse.  We've had to create a lot of new automations to get everything working in our company's format.  I don't see this as Verse's fault at all though.  It's jut the nature of plugging in a new front line sales team into a mature existing system.  The tradeoff that we get in customer experience and sales efficiency are a no brainer though.

    Response from Verse.io

    Hey Trevor. Thanks so much for taking the time to review Verse. 40% is so amazing to see, not to mention it's great to hear ROI has been greater since switching to our contact center and software. Excited to keep converting those leads into opportunities for you! Cheers.

    Andrew H.
    Overall rating
    • Industry: Real Estate
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great lead follow up for real estate agents

    Reviewed on 2021/03/10

    Pros

    I'm neither particularly good at lead follow up, nor is it somewhere where I want to spend my time, as I dislike it. I've tried several companies, 4 now, and Verse.io is the best of the bunch. The last company I used was a phone call only company, and I feel like it very much turned off some of my leads. A company I used prior to that, was text only. As we know, everyone is different and has their own way of preferring to communicate. Verse offers to call or text leads and also does email follow up. Their communication gives each lead the option to communicate however they'd prefer, giving me the best chance to connect with these leads. Their dashboard looks great and is easy to use, and their onboarding is smooth. Really happy with Verse and their ability to engage leads, great service overall.

    Cons

    I'd prefer to have a cost/lead system rather than a flat fee per month. That way, if I have lower lead flow one month (or more), I wouldn't have to pay their full monthly fee.

    Response from Verse.io

    Hey Andrew! Thanks so much for taking the time to review Verse. We're glad you found Verse to be the best option for you with lead qualification and conversion. We hope you've been able to make the most of your time spent and can't wait to watch you continue to grow! Cheers. - Megan T., Verse.io

    Adam W.
    Overall rating
    • Industry: Real Estate
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Wanted more

    Reviewed on 2018/10/04

    Overall it was good but not great. We wanted more features to customize our responses depending on...

    Overall it was good but not great. We wanted more features to customize our responses depending on lead source. Also wanted a longer follow up / nurture process.

    Pros

    loved that the new leads were connected with ASAP which helped when an agent was not available.

    Cons

    Follow up / qualification was too short. I have had many leads where I follow up after unqualified and was able to connect. Texting templates were very generic. Conversion was too low and have had better success doing it ourselves. Also, could not customize depending on lead sources.

    Ken T.
    Overall rating
    • Industry: Financial Services
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Experience - [SENSITIVE CONTENT HIDDEN]

    Reviewed on 2020/12/10

    The contact rate of our leads has increased substantially since enrolling with Verse.
    Our...

    The contact rate of our leads has increased substantially since enrolling with Verse.
    Our experience with [SENSITIVE CONTENT HIDDEN] and the onboarding process was the best, [SENSITIVE CONTENT HIDDEN] could not have made it any easier. We requested a few revisions after the initial setup and [SENSITIVE CONTENT HIDDEN] handled the changes quickly, and professionally...the best!

    Pros

    The speed from lead to outreach is very impressive. The customer portal is great, easy to follow and provides all necessary details...easy to use!

    Cons

    We do not have anything negative to say about the software!

    Response from Verse.io

    Hey Ken! Thanks so much for taking the time to review Verse. We're so glad to hear Verse has improved your lead outreach. Our Client Success team works hard to make things as seamless as possible for our clients. It's so great to hear that it has reaped rewards for you currently. We can't wait to watch you contact rate and conversion rates increase even more! Happy New Year! -Megan

    Randy J.
    Overall rating
    • Industry: Real Estate
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Nice to never have a lead fall through the cracks!

    Reviewed on 2018/09/24

    Agentology solves the problem of not being able to answer each call within a few minutes because of...

    Agentology solves the problem of not being able to answer each call within a few minutes because of other tasks to be done (or sleeping)

    Pros

    It's nice that the leads are being screened to separate who is just looking from someone who is ready to buy. So nice to be at ease when you miss a call because you know it is being taken care of.

    Cons

    I wish agentology could see my schedule on a calendar and let me know when someone is ready to book a showing. I understand that is coming soon.

    Showing 5 reviews of 32 Read all reviews

    Verse.io FAQs

    Below are some frequently asked questions for Verse.io.

    Verse.io offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    We do not have any information about Verse.io features

    Verse.io has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Verse.io supports the following languages:

    English

    Verse.io supports the following devices:

    We do not have any information about what integrations Verse.io has

    Verse.io offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep)

    Related categories

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