TripSpark NEMT

Non-emergency medical transportation operations management

About TripSpark NEMT

TripSpark NEMT is a web-based non-emergency medical transportation (NEMT) solution designed for NEMT providers, brokers, and healthcare organizations. The platform offers tools for managing trip requests, scheduling, dispatch, drivers, vehicles, clients, billing, claims and reimbursement, notifications, and more.

With TripSpark NEMT, users can manage service reservations made online or over the phone, with the ability to provide call takers with detailed patient information. Automated scheduling and dispatch tools allow users to schedule groups of trips with a single click, track schedule changes, cancellations, and no-shows, make instant adjustments to trips, monitor vehicle locations to identify nearby drivers for will-calls, and more. Mobile apps notify drivers of new assignments, provide real-time information on assigned trips, enable trip completion data recording and signature capture, allow drivers to manage their availability, and provide driving routes through Google Maps integration.

TripSpark NEMT’s client notification system is designed to reduce no-shows by automatically reminding clients of their upcoming trips minutes or days in advance, via SMS, email, or voice call. Notifications allow clients to confirm or cancel their trip, and manage or edit trip details. The reminder system supports multiple languages and unique pronunciations, and users can customize messages to be sent out individually or in bulk. Reimbursement claims, including Medicaid claims, can be submitted electronically through TripSpark NEMT’s interface, and users can verify clients’ Medicaid eligibility and automatically store client eligibility records, authorization numbers, or reasons for rejection.

Key benefits of TripSpark NEMT

>> The driver mobile app enables real-time data exchange between drivers, brokers, and providers, including vehicle location data for identification of nearby vehicles, trip assignment, driver notifications, instant trip completion updates, availability management, and more.

>>Client notifications aim to reduce no-shows by automatically delivering reminders to clients days or minutes before their trip via SMS, email, or voice calls, allowing clients to cancel or confirm their trips with the push of a button.

>> The online booking portal lets clients request pickups, track approaching vehicle locations, manage their personal information, and delegate management to their family, medical facilities, or funding agencies.

>> Automated scheduling and real-time dispatch tools allow users to manage service resources, trips, and routes, with instant tracking of cancellations, schedule changes, and no-shows, and the ability to schedule groups of trips with a single click.

>> The Medicaid eligibility interface enables electronic verification of client eligibility and automatic storage of eligibility records, reasons for rejections, and authorization numbers, and with the Medicaid claims interface users can electronically submit claims to single or multiple providers using per-mile or flat rates.

Devices

Business size

S M L

Markets

United States, Canada

Supported Languages

English

Images

The driver mobile apps allow drivers to access trip information, manage their availability, capture client signatures, and more
The client portal provides online access to upcoming trip information and allows clients to book new trips
Automated reminders via SMS, email, and voice calls aim to reduce no-shows by reminding clients about their upcoming trips
Pickup and trip routes can be managed and optimized
Users can view schedules and manage upcoming trips, including editing pick-up and drop-off information
View 6 more
TripSpark NEMT video
TripSpark NEMT video
TripSpark NEMT screenshot: The driver mobile apps allow drivers to access trip information, manage their availability, capture client signatures, and more TripSpark NEMT screenshot: The client portal provides online access to upcoming trip information and allows clients to book new trips TripSpark NEMT screenshot: Automated reminders via SMS, email, and voice calls aim to reduce no-shows by reminding clients about their upcoming trips TripSpark NEMT screenshot: Pickup and trip routes can be managed and optimized TripSpark NEMT screenshot: Users can view schedules and manage upcoming trips, including editing pick-up and drop-off information

Features

Total features of TripSpark NEMT: 35

  • Ad hoc Reporting
  • Assignment Management
  • Automated Scheduling
  • Automatic Notifications
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Capacity Management
  • Client Management
  • Client Portal
  • Contractor Management
  • Data Import
  • Dispatch Management
  • Electronic Signature Capture
  • Email Integration
  • Equipment Tracking
  • Geographic Maps
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Location Tracking
  • Performance Reports
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Resource Management
  • Route Management
  • Route Optimization
  • SMS Integration
  • Self Service Portal
  • Trend Analysis
  • User Management

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Reviews

Overall rating

4,5 /5
(6)
Value for Money
4,8/5
Features
4,6/5
Ease of Use
4,2/5
Customer Support
4,7/5

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Showing 5 reviews of 6
Kevin M.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Absolutely awesome software that can be customized to whatever your operation happens to be.

Reviewed on 2018/01/24

The benefits we have had since using this product is an increased efficiency in call taking and...

The benefits we have had since using this product is an increased efficiency in call taking and being able to go through scheduling quicker not only benefits the clients but for the providers as well.

Pros

First let me start off with the deployment team with Nadia and Amy, they were absolutely phenomenal and professional. They were able to take something completely brand new and train my staff effectively; then once everyone was trained up on it they were able to stay around for another week during the opening phase of it to make sure that if they had any issues come up that they were able to be there to take care of it immediately. Once we got everything up and running I realized we needed a couple of reports created, I was able to email my account manager and they responded really fast with a meeting time and we were able to go over everything that I needed and within a couple of days of approvals we had a custom report. Once we completed our milestones and we were then handed off from the deployment team to customer care, my CC Team who literally set the bar on customer service. they are able to get help to me as quickly as possible and they don't make things complicated but they are able to break down what went wrong and not only how to fix it, but how to prevent it from happening again. Now currently my account manager is someone who will take the ball and run with it as fast as she can so she can make sure that the client gets what they want in the time they need it by and she is a straight shooter and someone who won't stop until the job is done and we are satisfied with what we need.

Cons

There are not a lot of things that I would list here except for maybe a couple of suggestions, I know that when it comes to the permissions if it would be possible to add a "wizard" of some type that helps you select which roles would be needed. The same could be possibly done for the context properties or maybe like a user manual that would go over each section and what exactly they do, and the last one is somehow be able to create rides that would be going from one location to the other but they have the same address technically, but as long as they have the same address - Novus will issue an error saying it's not allowed.

Tracey A.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Non-Emergency Medical Transporation - DON'T GO IT ALONE!

Reviewed on 2020/05/28

TripSpark is a phenominal business partner going above and beyond to help their customers succeed! ...

TripSpark is a phenominal business partner going above and beyond to help their customers succeed! From sales to customer support, the entire team works tirelessly to ensure your product is optimized and performing efficiently! Always available, always ready to assist at a moment's notice, and always smiling, TripSpark makes each customer feel like they are TripSpark's only customer (we know they have lots of customers)!! Tripspark's personalized attention, industry experience and vision, allow brokers to remain competitive in an industry facing many challenges! TripSpark's customer support team is OUTSTANDING! Customer support works side by side internal IT teams to properly stage upgrades, review open cases, and bring those cases to closure quickly! The TripSpark team is a driving force in our success!

Pros

Auto Assign and Trip Bid are a one two punch for my customers! Auto-Assigned helped to solve the problem of hundreds of member trips sent back with no transportation to appointments. Auto-assign reduced the number of trips with no providers to a manageable number under providing more access to transportation for members. Trip Bid allows any trips without a provider to be placed in a bid lot offering providers more opportunities to build their business while ensuring no member is left without transportation!

Cons

If there is one suggestion I would make regarding the software, it would be to make accessing security and auditing reports easier by including some security reports out of the box!

Jeffrey H.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

I have been working in the software for nearly four years as the primary manager of the system.

Reviewed on 2015/12/09

The customer service has always been exceptional. They are very responsive to my requests and...

The customer service has always been exceptional. They are very responsive to my requests and assist without making me feel like a bother. It is very nice. The pros of the software is that it generally keeps everything moving smoothly and the data is organized. Cons is that MT is 'chunky' and, unless you know work-arounds, is not very easy to use. When trying to train, we get a number of questions about 'how come the systems isn't fully integrated so changes show up from a single change point?" Things like that.

Bonnie N.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Tripspark Program Review

Reviewed on 2020/06/01

As our system has grown, the software has not limited us. The support staff are excellent to work...

As our system has grown, the software has not limited us. The support staff are excellent to work with.

Pros

There are many areas that you can customize to your needs. The user guides are very helpful in showing what the program is able to do. Ongoing monthly training's give you opportunity to see the features and ask questions.

Cons

There are times that development doesn't seem to have an understanding what or how the end user needs to work the with the program.

Larry S.
Overall rating
  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Public Transportation Tool

Reviewed on 2020/01/14

Easy to use after you learn the basics, ability to pull management statistics for reporting...

Easy to use after you learn the basics, ability to pull management statistics for reporting purposes is amazing.

Pros

The ability to have the software in the vehicle , and the many uses for different types of public transportation. Great for NEMT or fixed route systems.

Cons

It does take time to learn the basics of the software, as it does with any software change.

Showing 5 reviews of 6 Read all reviews

TripSpark NEMT FAQs

Below are some frequently asked questions for TripSpark NEMT.

TripSpark NEMT offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact TripSpark for pricing information and to request a demonstration.

TripSpark NEMT offers the following features:

  • Automated scheduling
  • Automatically-triggered reminders
  • Client management
  • Contractor management
  • Customized notification system
  • Data import
  • Dispatch monitoring
  • Dispatching & scheduling
  • Driver mobile app
  • Electronic claim submission
  • Fleet management
  • HIPAA compliant
  • Interactive voice response (IVR)
  • Medicaid eligibility management
  • On-time performance tracking
  • Online booking portal
  • Patient database
  • Real-time data
  • Real-time dispatch
  • Resource management
  • Robust reporting capabilities
  • Rotation scheduling
  • Schedule optimization
  • Service request import
  • Shift management
  • Shift-end alerts
  • Vehicle tracking

TripSpark NEMT has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

TripSpark NEMT supports the following languages:

English

We do not have any information about what devices TripSpark NEMT supports

We do not have any information about what integrations TripSpark NEMT has

TripSpark NEMT offers the following support options:

Phone Support, Online Support

Related categories

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