VINCLE CRM

VINCLE CRM

Real-time collaboration & customer relationship management

4.2/5 (17 reviews)

VINCLE CRM Overview

VINCLE CRM provides real-time collaboration for sales, marketing, customer service staff, and managers, allowing users to manage territories and contacts, schedule meetings, upload and store documents, record expenses, receive real-time notifications, analyze sales activity and ROI, and more.

With VINCLE CRM, users can manage their customer data through integrations with ERP systems including Microsoft Dynamics and SAP. The software aims to provide users with a 360-degree view of their business by integrating all business processes. Visits and routes can be planned using a range of criteria, with an integrated map for route visualization and optimization. Expenses can be recorded and tracked, and users can view automated reports on sales and commercial activity. The internal messaging system enables the communication of strategic and administrative information about each client. VINCLE CRM also offers support for multiple languages and currencies, enabling international business.

Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Europe, Latin America, Middle-East and Africa, United States

Supported Languages

English, French, Portuguese, Spanish

VINCLE CRM Reviews

Overall rating
4.2/5
94% positive reviews
5
Excellent
11
Very good
1
Average
0
Poor
0
Terrible
Adrian S.

In the beginning I did have problems to communicate, but the new versions quickly solved the problem

Used Daily for 2+ years
Reviewed on 2018/07/04
Review Source: Capterra

Pros

The software is intuitive and easy to use for the users. The multiple options it has really make your work easier; the planning assistant, for example, really help you to successfully complete your routes.

Cons

The planning assistant option can be confusing if you've planned the visit to a particular place and the next day that same place still appears in the app. In the agenda, in the monthly vision version, I would like to see which centers I have visited instead of the number of centers.
Lastly, I think it's a mistake not to include the type of offer in the prices, in the audit section, as this can lead to some mistakes in the audit of products.

Rating breakdown

Ease of Use

Likelihood to recommend

6.0/10
Alicia A.

In general, it brings me peace of mind since I don't have to worry about losing any information

Used Daily for 2+ years
Reviewed on 2018/07/04
Review Source: Capterra

Pros

It's a very simplified app, which makes it very easy to use. It's simple and quick in general. I like having the option of programming my route and being able to see that I've completed all of my visits; this way, it's impossible for me to forget any of them

Cons

In their agenda, in the monthly visión particularly, I would prefer to see the name of each center instead of the number of centers par day. This way, my planning time would be shorter.
Another thing I don't like is having to calculate the Price of the offer (i.e, buy 2 get 1 free or 2nd unit 70% off) and that it can lead us to make many mistakes if you're in a hurry

Rating breakdown

Ease of Use

Eloísa N.

Really useful tool to manage your sales activity in-store

Used Daily for 2+ years
Reviewed on 2018/07/12
Review Source: Capterra

Pros

I can keep organized at work thanks the smart agenda. With an intuitive planning interface I may ensure all POS have been visited, independently of how many assigned customers I have.
Smart library is really cool, with lots of mush-have documents needed on your work. It's a mandatory element to solve critical request on the POS that need a clear and quick answer.
Data collection in-store is intuitive and easy to carry out.

Cons

Slow communications sometimes, due it depends on Internet coverture, fortunately you can work offline, so you can keep working without losing information.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Oscar L.

It changed the game for our sales workforce in terms of efficiency, reliability and speed

Used Daily for 2+ years
Reviewed on 2018/07/12
Review Source: Capterra

We have standarized sales processes through our sales reps, we can interact in real time with our customers and the sales tools that the reps have available allow them to work far more efficiently than before

Pros

Broad functional coverage. Flexibility to adapt to different requirements. Vendor understanding about the sales processes and operations. Easy to use

Cons

Software allows to develop customizations in case the standard is not enough to cover your processes. As usual, the more you customize the software the more unstable becomes. If data volume to be transferred between BackOffice and mobile devices is big, performance is affected

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Laura M.

Useful tool to carry out sales activity in-store and get relevant information about progress from BO

Used Daily for 2+ years
Reviewed on 2018/07/02
Review Source: Capterra

Pros

Vincle is really friendly, agile and intuitive software. Real time analytics about reached results, are available anywhere, and they allow managers and directors improve go-to-market approach with better decisions. Likewise, you count on a large list of reports available to present sales progress to customers, with a really positive impact on the add value of our services on each visit.

Cons

You may spend some time on data introduction. There are a lot of relevant information you may fill in at Vincle.

Rating breakdown

Value for Money
Ease of Use
Customer Support

VINCLE CRM Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Subscription
Value for money

Contact VINCLE for full pricing information.

VINCLE CRM Features

  • Automatic Notifications
  • Reporting & Statistics

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Social Media Integration
  • Third Party Integration

Additional information for VINCLE CRM

Key features of VINCLE CRM

  • Call logging
  • Corporate library
  • Expense notes
  • Geo-positioning
  • Interaction tracking
  • Internal chat integration
  • Notifications
  • Quotes/proposals
  • Reporting & analytics
  • Route/visit planning
  • Segmentation

Benefits

  • Master customer and product data is maintained through integrations with ERP systems, including SAP and Microsoft Dynamics.

  • Customer visits and routes can be planned based on location criteria, campaign, frequency, and more, with geo-positioning and map-based route management.

  • The corporate library provides users with access to all of their multimedia content at any time.

  • The internal messaging system enables the communication of general and specific alerts for each client.

  • Expenses can be recorded and tracked with expense notes, and users can generate reports on sales activity by role.

  • VINCLE CRM FAQs

    Below are some frequently asked questions for VINCLE CRM.

    Q. What type of pricing plans does VINCLE CRM offer?

    VINCLE CRM offers the following pricing plans:

    Starting from: US$25,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Contact VINCLE for full pricing information.

    Q. What are the main features of VINCLE CRM?

    VINCLE CRM offers the following features:

    • Call logging
    • Corporate library
    • Expense notes
    • Geo-positioning
    • Interaction tracking
    • Internal chat integration
    • Notifications
    • Quotes/proposals
    • Reporting & analytics
    • Route/visit planning
    • Segmentation

    Q. Who are the typical users of VINCLE CRM?

    VINCLE CRM has the following typical customers:

    Large Enterprises

    Q. What languages does VINCLE CRM support?

    VINCLE CRM supports the following languages:

    English, French, Portuguese, Spanish

    Q. What type of pricing plans does VINCLE CRM offer?

    VINCLE CRM has the following pricing plans:

    Subscription

    Q. Does VINCLE CRM support mobile devices?

    We do not have any information about what devices VINCLE CRM supports

    Q. What other apps does VINCLE CRM integrate with?

    VINCLE CRM integrates with the following applications:

    Microsoft Dynamics CRM, SAP Business One

    Q. What level of support does VINCLE CRM offer?

    VINCLE CRM offers the following support options:

    Online Support, Phone Support