Zoovu
About Zoovu
Zoovu is the AI driven conversational search SaaS platform for e-commerce. We help brands and retailers deliver contextually relevant conversations just like your best store associate would. Our conversational AI platform delivers digital assistants across all channels and the entire customer lifecycle including evaluation, purchase decision and post-purchase.
Whether it is through product finders, next-generation chat bots, social media or intelligent search bars, Zoovu delivers contextual and conversational experiences that convert.
More than 2,500 brands and retailers use Zoovu to help shoppers find and buy the right product, including Amazon, P&G, Whirlpool and Microsoft. Zoovu operates worldwide in 500+ product categories, across all languages.
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Reviews
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- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Platform and Team to Work With
Reviewed on 2023/10/03
Great company to work with and always helpful teams on the other end of the phone.
Great company to work with and always helpful teams on the other end of the phone.
Pros
They are super dynamic. Need something done and they're there to support. The self-service is also awesome though.
Cons
The only real issues we've had have been our side. They do have some really cool features we've not been able to tap into yet, but that's coming soon!
- Industry: Consumer Electronics
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Highly recommended
Reviewed on 2018/08/29
Overall, I have been very impressed with the team at Smart Assistant. They’ve understood our...
Overall, I have been very impressed with the team at Smart Assistant. They’ve understood our objectives, and have come back with recommendations which have met and exceeded these. A very professional service – even with our never ending list of requirements and changes!
Pros
The product selector is seen as a key digital tool for Canon – used by a range of users who want to find the right product or those who know what they want but would like some further assurances. Being a considered purchase, we want to give our customers the confidence that they are buying the right products for their requirements. This software allows us to narrow down a specific range of products for each user.
Cons
We now have access to regular reports which allow us to monitor performance by selector by market. I would like this data to be more granular - especially understanding users onsite behavior pre and post using the tool. I'm sure we can work towards this in the near future.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Starts good, becomes very unprofessional soon after
Reviewed on 2020/08/16
Very helpful at the start, after a few months they want to triple your plan with no added value,...
Very helpful at the start, after a few months they want to triple your plan with no added value, when asked about wanting to charge nearly a €1000 a month, they couldn’t justify what extraS they were offering and Instead go on about amazon using zoovu. This company want last long is this is how they treat their customers. They also charge you a flat rate for the month but lock you out of the software, very unprofessional.
Pros
Easy to use, interesting stats can be got
Cons
Can’t do much after set up, mobile needs a touch up, more customization
- Industry: Retail
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SmartAssistant helped us get on track really fast with advisors
Reviewed on 2018/09/03
Great folks and good atmosphere. Busy all around. You think, should I ask them for that? And then...
Great folks and good atmosphere. Busy all around. You think, should I ask them for that? And then half of what you worried about was already done. The other half was done after one of the regular meetings. In three words: Great customer support.
Pros
I liked most that it was easy to integrate SmartAssistant's advisors on our website thanks to the great support of their customer success team. It was a charm, coming up with new advisors as far as their side was concerned. Our content management learned a lot of useful lessons. For me it was one this rare win-win situations for onsite merchandising and content management.
Cons
They are editing the CSS in a different way than customers can do. But on the other other hand, customers can edit the CSS. You just have to tell them you changed something. And they will listen... I am wondering, if I should have put this on the Pros-side ;-)
- Industry: Internet
- Company size: 51–200 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An ideal product-finder solution on a budget
Reviewed on 2018/09/07
This is a really good, skilled, multi-talented team that believes in the product and wants to help....
This is a really good, skilled, multi-talented team that believes in the product and wants to help. They're responsive and speed is a priority for them. I felt confident knowing that we'd get where we needed to go, and get there quickly and economically.
Pros
I was lucky to have found SMARTASSISTANT after having priced out alternative solutions, as the product offered proven functionality very close to what we were envisioning without having to worry about the expense or effort of building a product from scratch. It was amazingly easy to implement, reasonably flexible and customizable, easy to manage, surprisingly lightweight -- and free to start. Though it didn't do exactly what we needed out of the box, the team was happy to work with us to ensure that it did.
Cons
SMARTASSISTANT was built with a very specific vision of how a product selector should work. While that's great for people who want to hand them the keys and trust them, if you already have an idea in mind, it may not be exactly what you need. Luckily the team worked with us to build enhancements within reason, and when we needed enhancements that required significant effort, they still took care of them for a relatively small fee.
Zoovu FAQs
Below are some frequently asked questions for Zoovu.Q. What type of pricing plans does Zoovu offer?
Zoovu offers the following pricing plans:
- Free Trial: Not Available
30-day free trial, no credit card required. Contact Smart Information Systems for pricing information.
Q. Who are the typical users of Zoovu?
Zoovu has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zoovu support?
Zoovu supports the following languages:
English
Q. Does Zoovu support mobile devices?
Zoovu supports the following devices:
Q. What other apps does Zoovu integrate with?
Zoovu integrates with the following applications:
Adobe Commerce, Bazaarvoice, BigCommerce, PrestaShop, SAP Commerce Cloud, Salesforce Sales Cloud, Shopify, Shopify Plus, SugarCRM, WooCommerce, Zoho CRM
Q. What level of support does Zoovu offer?
Zoovu offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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