About SMARTASSISTANT

Zoovu is the AI driven conversational search SaaS platform for e-commerce. We help brands and retailers deliver contextually relevant conversations just like your best store associate would. Our conversational AI platform delivers digital assistants across all channels and the entire customer lifecycle including evaluation, purchase decision and post-purchase.

Whether it is through product finders, next-generation chat bots, social media or intelligent search bars, Zoovu delivers contextual and conversational experiences that convert.

More than 2,500 brands and retailers use Zoovu to help shoppers find and buy the right product, including Amazon, P&G, Whirlpool and Microsoft. Zoovu operates worldwide in 500+ product categories, across all languages.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Images

Real-time actionable insights.
Easy-to-use conversation builder.
Over 300 industry Q&A templates.
View 4 more
SMARTASSISTANT video SMARTASSISTANT screenshot: Real-time actionable insights. SMARTASSISTANT screenshot: Easy-to-use conversation builder. SMARTASSISTANT screenshot: Over 300 industry Q&A templates.

Features

Total features of SMARTASSISTANT: 52

  • 3D Digital Asset Management
  • CRM
  • Call Scripting
  • Campaign Analytics
  • Campaign Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Chatbot
  • Communication Management
  • Contact Management
  • Content Creation
  • Content Management
  • Customer Accounts
  • Customizable Forms
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Feedback Management
  • Filtering
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Gamification
  • Guided Problem Solving
  • Interactive Content
  • Kitting
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Live Chat
  • Machine Learning
  • Mobile App
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • Natural Language Processing
  • Payment Processing
  • Performance Management
  • Predictive Analytics
  • Process/Workflow Automation
  • Real-time Conversations
  • Reporting/Analytics
  • Retail POS
  • Reviews Management
  • Sales Reports
  • Sales Trend Analysis
  • Shopping Cart
  • Templates
  • Virtual Personal Assistant (VPA)
  • eCommerce Management

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Reviews

Overall rating

4,8 /5
(14)
Value for Money
4/5
Features
4,6/5
Ease of Use
4,5/5
Customer Support
4,7/5

Already have SMARTASSISTANT?

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Showing 5 reviews of 14
Paul Z.
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The perfect tool for creating an online camera selector tool on the website!

Reviewed on 2019/07/23

If you are looking for a tool that guide your visitors online with a questionary to help your...

If you are looking for a tool that guide your visitors online with a questionary to help your customer to find the proper product on your website or guide them through a serie of questions to select the proper form on your website ( in case you have hundreds of online forms ;-)) really great tool!

Pros

The ease of creating an assistant, mapping attributes from our store into Zoovu was pretty easy and self-explanatory. When you have the assistant ready you can add images which your client see to help with making the right choice, the employee [SENSITIVE CONTENT HIDDEN] was a great help from designing till publishing it on our website!

Cons

Great people, great tool, great idea, sorry had no issues with the tooling or employees working for Zoovu.

Verified Reviewer
Overall rating
  • Industry: Consumer Electronics
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Highly recommended

Reviewed on 2018/08/29

Overall, I have been very impressed with the team at Smart Assistant. They’ve understood our...

Overall, I have been very impressed with the team at Smart Assistant. They’ve understood our objectives, and have come back with recommendations which have met and exceeded these. A very professional service – even with our never ending list of requirements and changes!

Pros

The product selector is seen as a key digital tool for Canon – used by a range of users who want to find the right product or those who know what they want but would like some further assurances. Being a considered purchase, we want to give our customers the confidence that they are buying the right products for their requirements. This software allows us to narrow down a specific range of products for each user.

Cons

We now have access to regular reports which allow us to monitor performance by selector by market. I would like this data to be more granular - especially understanding users onsite behavior pre and post using the tool. I'm sure we can work towards this in the near future.

Karl M.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Starts good, becomes very unprofessional soon after

Reviewed on 2020/08/16

Very helpful at the start, after a few months they want to triple your plan with no added value,...

Very helpful at the start, after a few months they want to triple your plan with no added value, when asked about wanting to charge nearly a €1000 a month, they couldn’t justify what extraS they were offering and Instead go on about amazon using zoovu. This company want last long is this is how they treat their customers. They also charge you a flat rate for the month but lock you out of the software, very unprofessional.

Pros

Easy to use, interesting stats can be got

Cons

Can’t do much after set up, mobile needs a touch up, more customization

Kersten S.
Overall rating
  • Industry: Consumer Goods
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great and flexible supprot europe wide

Reviewed on 2018/09/06

Great support from the project and customer success team while implementing the solution, rolling...

Great support from the project and customer success team while implementing the solution, rolling out to retailers and supporting them with tips.

Pros

Flexible solution to support not only individual brands or retailers, but to syndicate digital sales assistants across numerous retail partners. It allowed us to roll out across hundreds of retailers easily. The editing effort on their side is low and the quality of assistans is the same across all outlets.

Cons

Initially retailers struggled to understand what changes they had to make in the advisors as the platform wasn't customized to our individual usecase.

Liv M.
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product!

Reviewed on 2018/09/04

Amazing!

Amazing!

Pros

We found Smart Assistant right at the time when we were desperately looking for a tool like this. Our customers were having a hard time picking the right product for themselves on our online store. Smart Assistant makes it super easy to narrow down options by asking 3 simple questions to our customers. Plus, they have amazing customer service!

Cons

The backend of the tool is not super easy to get used to but Smart Assistant team is very helpful whenever you need more support.

Showing 5 reviews of 14 Read all reviews

SMARTASSISTANT FAQs

Below are some frequently asked questions for SMARTASSISTANT.

SMARTASSISTANT offers the following pricing plans:

  • Free Trial: Not Available

30-day free trial, no credit card required. Contact Smart Information Systems for pricing information.

We do not have any information about SMARTASSISTANT features

SMARTASSISTANT has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

SMARTASSISTANT supports the following languages:

English

SMARTASSISTANT supports the following devices:

SMARTASSISTANT integrates with the following applications:

Bazaarvoice, Magento Commerce, Salesforce Sales Cloud, Shopify, SugarCRM, WooCommerce, Zoho CRM

SMARTASSISTANT offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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