About Kennel Booker
Kennel Booker is a mobile-friendly, cloud-based kennel management and reservations software designed for kennels, catteries, pet daycare, grooming and pet-sitting businesses which offers online payments, one click check-ins, email and SMS reminders, centralized customer and pet records, reporting tools, and more. As a cloud-based solution, Kennel Booker gives users the flexibility to manage their kennels anytime, anywhere, via any internet-enabled device, including smartphones and tablets.
Kennel Booker allows users to manage their kennel’s services and bookings all from one system. The central dashboard provides users with a 360º overview of any bookings or booking requests, as well as their current occupancy. Online requests and automated email and SMS messages help to streamline kennel management, allowing customers to request appointments online at any time, and receive booking confirmations and reminders automatically. Kennel Booker integrates with Stripe so that businesses can accept secure online payments from customers.
Kennel Booker securely stores all customer and pet records, giving users centralized access to all the information they need about customers and their pets. Users can also record vaccination, dietary, and medical information, which helps kennel staff manage pet dietary requirements and stay up-to-date with pet vaccinations with automated expired vaccination alerts. Kennel Booker enables users to create and send quick email postcards, with pictures, to show customers how their pet is getting on while they are away. Reporting tools help give users actionable insight into key metrics to understand kennel performance.
Pricing starting from:
US$34,99/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Kennel Booker
Key benefits of Kennel Booker
Devices
Business size
Markets
United Arab Emirates, Antigua & Barbuda, Australia, Barbados, Belgium, Bahamas, Canada, Germany, Denmark, Spain, Finland, Faroe Islands, France, United Kingdom, Ireland, Isle of Man, New Zealand, Qatar, Saudi Arabia, United States, British Virgin Islands, US Virgin Islands, South Africa and 18 others
Supported Languages
English
Pricing starting from:
US$34,99/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Kennel Booker
Images
Features
Total features of Kennel Booker: 21
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Availability Management
- Booking Management
- Calendar Management
- Client Management
- Customer Management
- Email Reminders
- Employee Management
- Invoice Management
- Multi-Location
- Personalization
- Pet Birthday Tracking
- Pet Grooming
- Photo Management
- Receipt Management
- Records Management
- Reporting & Statistics
- Search/Filter
- Task Management
Alternatives
PetExec
Gingr
DaySmart Pet
Kennel Connection
Reviews
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- Industry: Real Estate
- Company size: 501-1 000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use, but very powerful.
Reviewed on 2018/03/05
It makes running my cattery so much easier.
I can't say there's anything that I don't like about...
It makes running my cattery so much easier.
I can't say there's anything that I don't like about KennelBooker. There have been a couple of things where I've thought "This could be better", and I've emailed the rep and he's fixed it the very next day!
Pros
KennelBooker includes everything I've needed to get my Cattery admin running smoothly - customer and pet records, booking schedule, at-a-glance views of which rooms are in use at any one time... On top of that, it has an excellent, yet simple, online booking tool for customers to use. It's mobile friendly too, so I can easily check the schedule and confirm online bookings when I'm out and about. I've been able to start slowly, making use of only the bits I needed, and then started using more and more of the features as I've settled into the business. First I just used it for bookings, then I started logging vaccination details, then uploading scans of vaccination certificates, pet photos, dietary notes, then I turned on the online booking, and now I'm exploring the online payments integration.
One of the customer rep is very responsive to feedback and has made a couple of tweaks that I've asked for very quickly.
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Kennel Booker Review
Reviewed on 2018/10/23
Great!
Great!
Pros
It is easy to use and easy for clients to understand.
Cons
Would like it if a booking reminder could be sent via email - I don’t want to establish a text relationship with my clients and that is currently the only option. Since confirmations show my email I don’t understand why that isn’t an option.
I would also like it if there was a way for my clients to see their booking - perhaps by setting up a kennel booker account?
Response from Shanree Solutions
Hi Kristen,
Thanks for the review,
There is a online booking portal that you can add to your website, once set up your customers can log into their accounts, view and edit their data as well as their pets information. They can also add bookings request, sign digital booking waivers, upload pictures of their pets and upload scans of vaccination documents.
You can find all of the settings to set up the booking tool here https://www.kennelbooker.com/kennels/settings_onlinetool.aspx as well as the code you need to add to your website.
At the moment reminders are sent via sms, the open rate of emails is around 40% on average (and are much lower for reminder based emails) where as SMS open rates are nearly 100%. Additionally our rate of reported spam is incredibly low, and our email delivery rate is nearly 100%. We will be looking at sending emails for reminders though a different provider in the future as to not affect the delivery rate of mission critical emails!
Stephen
- Industry: Nonprofit Organization Management
- Company size: 51-200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good support to change the program for your needs
Reviewed on 2018/10/23
Pros
Good support group to work with to get the software set up the way you operate your business
Cons
Basic reporting is good, but in depth data hard to get.
Not good for accrual based accounting.
Response from Shanree Solutions
Hi - thanks for the review and feedback, We do allow kennels to export their booking data into excel of more in depth analysis. Also we can add custom reports into the software if there is a specific way you wish to view your booking data.
We are working on integrations for both Quickbooks and Xero accountancy software packages - which are better suited to handling the complexities of actual based accounting.
Thanks
Stephen
- Industry: Veterinary
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use all around
Reviewed on 2018/10/30
Kennel Booker makes doing business easy.
Kennel Booker makes doing business easy.
Pros
We were growing faster than I could keep track of all my pet vaccines and client information. Kennel Booker was a perfect solution for us. Now it is easy to keep track of all our pet and client information and Kennel Booker alerts me when vaccines are out of date. One less thing to look up when booking return clients. I can schedule for my specific site, runs, and services, sending tailored confirmation emails for all. The support we got when setting up for our site was wonderful. They were super attentive and helpful, walking us through each question we had, even adding new features that addressed specific things we wanted!
Cons
The only thing I wish I could do on Kennel Booker is to sort my financial/payment information by payment date, rather than just by booking/stay date. Lots of our clients split payments between drop-off and pick-up. When they are in the same month, its not a big deal, but when it crosses two months, my financial data is off.
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Purrfect for cat hotels!
Reviewed on 2019/05/21
We noticed that a cat hotel in Southern California was using KB. After having had many demos from...
We noticed that a cat hotel in Southern California was using KB. After having had many demos from competitors that did not impress me because their solutions offered way too much for what we needed, even as we expand, we selected Kennel Booker. We made the absolute right decision. Despite being voluminous information on virtually everything on KB, I tend to take the lazy route sometimes and inquite via Chat. Stephen is highly responsive, informtive, and gracious never missing a beat. He has accommodated suggestions we've had on improving the customer experience which speaks volumes about Kennel Booker's desire to help its customers succeed.
Pros
Very user-friendly, intuitive system. I really like that KB is designed for maximum efficiency while not compromising efficacy. I also really like that I'm not paying 3x as much to use a program that I'm using only 30% of features / functionality - which is a waste. I am used to working with CRM software that has so many features and functionality that go unused. However, what I like the most is that we receive excellent customer service from Kennel Booker. That really makes all the difference in any industry, particularly for small business owners.
Cons
The only downside for us is that we cannot accept Discover payments for customers here in the US. This may be a Stripe issue not a KB issue as I know KB accepts Discover in other countries and Stripe has that option so it may just be that we are in the US. So far none of our customers have complained so not at all fatal. We just have not been able to figure out the problem.
Kennel Booker FAQs
Below are some frequently asked questions for Kennel Booker.Q. What type of pricing plans does Kennel Booker offer?
Kennel Booker offers the following pricing plans:
- Starting from: US$34,99/month
- Pricing model: Subscription
- Free Trial: Available
14-day free trial, no credit card required. Poodle Package: $34.99/month or $384.89/year for up to 10 runs/rooms and 10 daycare spaces. Beagle Package: $45.99/month or $505.89/year for up to up to 30 runs/rooms and 30 daycare spaces. Husky Package: $67.99/month or $747.89/year for up to 100 runs and unlimited daycare spaces. Contact Kennel Booker for custom pricing for kennels with over 100 runs.
Q. Who are the typical users of Kennel Booker?
Kennel Booker has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500
Q. What languages does Kennel Booker support?
Kennel Booker supports the following languages:
English
Q. Does Kennel Booker support mobile devices?
Kennel Booker supports the following devices:
Q. What other apps does Kennel Booker integrate with?
Kennel Booker integrates with the following applications:
Quickbooks Online, Stripe, WordPress, Xero
Q. What level of support does Kennel Booker offer?
Kennel Booker offers the following support options:
Email/Help Desk, Knowledge Base, Chat
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