About Tasker

TASKER is a mobile field service management platform that connects office employees with field representatives in real time. Using the native mobile app for Android, technicians can receive new jobs to their mobile device in real time, plan routes with navigation, collect payments and signatures from clients, capture and draw on images, and more. Through TASKER's web portal, office employees can effectively assign tasks, monitor jobs, and control the entire process throughout.

Tools for field force task management enable office employees to assign jobs in real time and monitor their execution, including when the job was assigned, begun, performed, and completed. TASKER records and displays full work history on each assignment with detailed notes on completion or suspension. All raw data is collected into the system to provide users with visual statistical reports to help make fact-based decisions, and plan and forecast accurately. Time and location tracking features can detect exactly where workers are at all times, helping managers to efficiently assign or reassign tasks. All paper documents, such as job sheets, estimates, orders and invoices are digitized via TASKER, and can be easily shared with team members.

TASKER provides field force representatives with a native mobile app that alerts them when they receive a new task in real time via push notifications. Technicians are able to accept or reject jobs, which becomes immediately visible to their manager. Via the web portal, office employees are able to add jobs to an existing list, and supply more information to field workers even if the job is already in progress.

Tools for route planning and navigation allow field workers to plan their tasks and arrange job schedules according to distance and traffic via mobile device. With the TASKER app, photos can be taken and attached directly to a job sheet or relevant task, and draw on for clarification surrounding an issue. The solution can be integrated with various third party platforms such as CRM, accounting, and warehouse management systems.

Pricing starting from:

€25,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Tasker

  • Real-time field service task assessment allows managers to monitor jobs as they are being executed, including a detailed work history on when the job was assigned, performed, and completed.

  • Tasker's native Android app allows field representatives to receive notifications on new tasks and attach photos and digital documents to jobsheets while onsite.

  • Route planning and navigation tools on the mobile app allow technicians to see all their tasks and assigned customers on a map in order to efficiently arrange job schedules according to distance and traffic.

  • Electronic signature capture enables clients to sign off on completed jobs onsite, with client satisfaction forms to evaluate the quality of the service received.

  • Real-time inventory monitoring informs users about the materials used or lack of materials in order to help order goods on time, and manage stock better.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English, Polish, Russian

    Pricing starting from:

    €25,00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    View real-time inventory monitoring and track history stats and reports via any device
    Capture electronic signatures and provide clients with customer satisfaction evaluations while onsite
    View field service task assessments in real time
    Draw visual notes on captured images for clarification
    Get new job alerts in real time, as well as task revision and task-related attachments
    Plan routes with real-time navigation for time and location tracking
    Collect answers to questionnaires to get additional information regarding the task
    View 8 more
    Tasker video
    Tasker video
    Tasker screenshot: View real-time inventory monitoring and track history stats and reports via any device Tasker screenshot: Capture electronic signatures and provide clients with customer satisfaction evaluations while onsite Tasker screenshot: View field service task assessments in real time Tasker screenshot: Draw visual notes on captured images for clarification Tasker screenshot: Get new job alerts in real time, as well as task revision and task-related attachments Tasker screenshot: Plan routes with real-time navigation for time and location tracking Tasker screenshot: Collect answers to questionnaires to get additional information regarding the task

    Features

    Total features of Tasker: 82

    • API
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Assessment Management
    • Asset Tracking
    • Automated Scheduling
    • Barcoding/RFID
    • Billable Items Tracking
    • CRM
    • Calibration Management
    • Commercial Properties
    • Contact Database
    • Contract/License Management
    • Customer Database
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Desktop Notifications
    • Digital Signature
    • Dispatch Management
    • Document Management
    • Document Storage
    • Electronic Payments
    • Electronic Signature
    • Equipment Tracking
    • File Storage
    • For HVAC Companies
    • For Mechanical Equipment
    • GPS
    • Geographic Maps
    • Historical Reporting
    • Image Editing
    • Inspection Management
    • Inventory Control
    • Inventory Management
    • Inventory Tracking
    • Job Management
    • Job Scheduling
    • Key & Lock Management
    • Location Tracking
    • Maintenance Scheduling
    • Mobile Access
    • Mobile App
    • Mobile Signature Capture
    • Mobile Workforce Control
    • Monitoring
    • Offline Access
    • Online Time Clock
    • Predictive Maintenance
    • Preventive Maintenance
    • Project Time Tracking
    • Purchasing & Receiving
    • Quotes/Estimates
    • Real Time Monitoring
    • Real Time Notifications
    • Real-time Updates
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Assignment
    • Residential Properties
    • Revenue Management
    • Route Management
    • Route Optimization
    • Routing
    • Scheduling
    • Secure Data Storage
    • Self Service Portal
    • Service History
    • Status Tracking
    • Task Planning
    • Task Scheduling
    • Technician Management
    • Third Party Integrations
    • Time Clock
    • Visual Analytics
    • Warranty Tracking
    • Work History
    • Work Order Management

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    Reviews

    Overall rating

    5 /5
    (4)
    Value for Money
    4,8/5
    Features
    4,5/5
    Ease of Use
    5/5
    Customer Support
    5/5

    Already have Tasker?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 4
    Kestutis A.
    Overall rating
    • Industry: Machinery
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    In the space of the first half year, we saved over 20 000 Eur and 600 hours

    Reviewed on 2017/06/01

    Saved 20 000 Eur and 600 hours at first half a year.

    Saved 20 000 Eur and 600 hours at first half a year.

    Pros

    Time saving:

    The distribution of work has become more efficient and faster. All information about customer orders is stored in one place, and it is possible to clearly see the work status without having to call and ask. Moreover, customers can immediately be provided with answers about the progress of work. And with access to the system, the customers themselves can monitor progress and view reports.

    By filling out the forms in e-format, our mechanics save time. There is no need for any photos taken to be additionally forwarded or for documents to be delivered to the office; they are automatically stored in the system. Finally, it is no longer necessary to decipher what is written on paper forms.

    Money:

    Since we sell our work and services, saving time means we can earn more. Adding up the work of mechanics, workshop managers, and service assistant to the calculation, we save about 10% of working time. Additional hours for work turn into additional work, revenue and profits for the company.

    In the space of first half a year, we saved over 20,000 euros, eliminated work backlogs, and minimised problematic situations by using TASKER. The savings total about 600 working hours during that time.

    Cons

    Some small bugs appeared and few features were missing, but bugs were solved quite quickly and features were added with custom development.

    Agne G.
    Overall rating
    • Industry: Facilities Services
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Not stepping forward without a Tasker task

    Reviewed on 2019/02/27

    All in all, Tasker business management system helps us work more smoothly, effectively and...

    All in all, Tasker business management system helps us work more smoothly, effectively and transparently.

    Pros

    This is the principle that we follow when delegating and performing requests of our clients.

    First of all, we find it very convenient that our technicians receive task assignments in real-time, with attached descriptions that are detailed as well as formed in a precise and clear manner.
    After having performed the task or having detected the fault, they not only describe the work that has been done in writing but also attach photos, which helps us avoid any misunderstandings when we communicate with clients.

    Second, using this solution we track our efficiency as it enables us to calculate how many hours our workers spend at clients’ premises. This gives us an opportunity not only to evaluate the costs of our services but also to motivate the best employees.

    In addition to that, we no longer need to deal with paper acts – instead, we use e-documents, which we can review and forward to our client in a simplified manner.
    We can see all tasks in one place, filter, analyze them, and plan which engineer was / is / will be busy and how busy in the future.

    Cons

    Actually none. It's moving forward and delivering additional value each year.

    Dovile R.
    Overall rating
    • Industry: Machinery
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The system helps to quickly and efficiently plan and assign tasks to remote mobile service...

    Reviewed on 2018/03/06

    Pros

    Alwark is known for its prompt and professional service. Our mobile repair service is constantly expanding, and to ensure the highest standards of services, we are constantly improving our processes.

    We have implemented TASKER to manage our service desk operations more effectively. The system helps to quickly and efficiently plan and assign tasks to remote mobile service support. We get real-time information about on-going and completed work, faults covered by warranty, and customer reviews across the entire country, so we can promptly and efficiently organise delivery of spare parts from our warehouses and order them from manufacturers.

    All information is immediately systematised into the service database and becomes the maintenance logbook for each machine. This helps us not only to quickly identify the possible causes of failure, but also to plan preventive maintenance work and regular technical maintenance. All this saves time and money for us and for our customers.

    Cons

    Custom development and/or custom integrations sometimes is still needed, but was always solved professionally.

    Sigita M.
    Overall rating
    • Industry: Environmental Services
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Customers are satisfied with improved quality of our service and reduced paperwork

    Reviewed on 2018/03/07

    Pros

    Saves employees time and serves more customers - we wanted to make it easier for drivers across the country to work, serving factories, supermarkets, schools and kindergartens. Now employees are using their time more efficiently - they spend it for customer service, not for the paperwork. Also by optimizing routing we can serve more customers on a daily basis.

    We always trying to complete our client's task as soon as possible. Even those which was not scheduled at the beginning of the day could be now started on the fly.

    We already received a lot of praise: customers are satisfied with the quality of our service and reduced paperwork. Positive changes were received from officials of the State Tax Inspectorate and the State Food and Veterinary Service who are checking drivers on the road. All of the required documentation is displayed on the employee's smartphone screen in TASKER application.

    Cons

    Maybe not the cheapest solution in the market and there are only Android version of application (no iOS version)

    Tasker FAQs

    Below are some frequently asked questions for Tasker.

    Tasker offers the following pricing plans:

    • Starting from: €25,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    START: Free (licenses 1-3 employees) STANDARD: Licence €25/month (unlimited number of licenses) PERSONALISED: On request (from 10 licenses)

    We do not have any information about Tasker features

    Tasker has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Tasker supports the following languages:

    English, Polish, Russian

    Tasker supports the following devices:

    Android (Mobile)

    Tasker integrates with the following applications:

    Dynamics 365, Dynamics 365 Business Central, Epicor ERP, Scoro, Teamgate

    Tasker offers the following support options:

    Email/Help Desk, Knowledge Base, Chat

    Related categories

    See all software categories found for Tasker.