MyTalk

MyTalk

Online community builder for businesses, schools & sports

5/5 (3 reviews)

MyTalk Overview

MyTalk is an online community builder for businesses of all types to provide support and build relationships with their customers. Businesses can utilize the cloud-based MyTalk platform to raise brand awareness, answer FAQs, build a community, provide support, optimize their SEO, gather feedback, and more. Companies can build a branded online community, linked to their website and social media accounts, with the aim of enhancing the overall customer experience and lowering support costs by encouraging self service.

Businesses can build online communities for their customers with MyTalk and customize the site with their own logo, colors, and layout, in order to provide a self-service portal for support issues, questions, or engagement between customers. Businesses can choose the type of community they wish to build with MyTalk, whether it be in the format of a support centre, classic forum, or social network. The support centre option allows users to browse articles and discussion posts by category, and create their own topics for discussion. Users can access discussions for FAQs and common topics in a classic message board format, or communities can be built around a social media format, with news feeds, profiles pages, popular posts, ‘like’ buttons, and instant messaging.

MyTalk allows businesses to create categories in order to group discussions by topic, and all discussion boards are moderated with automatic anti-spam measures and the ability to block specific users. Support centres and communities built within MyTalk can be linked to company websites and social media pages in order to direct traffic to the website and improve SEO.

MyTalk can also be utilized by school groups, sports teams, and other types of non-profit communities to organize events, enhance communication between members, aid collaboration, and share important documents or information. Each member can create their own personalized profile within the portal and a full history of posts, activities, likes, shares, and more can be viewed on their profile page.

Pricing

Starting from
$24/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English, Russian

MyTalk Reviews

Overall rating
5/5
100% positive reviews
3
Excellent
0
Very good
0
Average
0
Poor
0
Terrible

The platform provides a great user experience, easy to use.

Used Daily for 1-5 months
Reviewed on 8/13/2018
Review Source: Capterra

We are very happy with the platform. The Mytalk team is very helpful and professional. Their appealing approach and friendly manner made us feel encouraged and confident from the very start.

Pros

Mytalk became the answer to our problems. We have been using a number of leading platforms, which have a set of nice features but were lacking personalisation. The support from Mytalk dedicated team was excellent. They were always prompt with technical resolutions. Before using Mytalk, we had a number of problems connecting and engaging with our followers and members. Moreover, we used to have a number of various software for different admin system. It was very time-consuming. With Mytalk, we finally have a global online community that allows us to understand our users, adjust our work to bring them more value. We were able to make our customers feel special and valued. As the platform is so easy to use, we can spend more time communicating with our online community.

Cons

We cannot really think of any cons of Mytalk.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Fantastic place to start a community

Used Daily for 1-5 months
Reviewed on 9/12/2018
Review Source: Capterra

Own community help us improve customer support and give us more organic traffic from SEO. Our customer now can provide us with valuable feedback about our product, new features and offer new ideas.

Pros

Mytalk helps improve communication and connectivity. The platform enables you to engage with people from around the world. It has a lot of useful features; however, they are very easy to use. Mytalk lets you create an online workplace where you can discuss projects and other work-related questions. It has definitely improved the productivity, motivation and team spirit in our organization.

Cons

We have been using the platform for some time now and have not seen any drawback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Great place to build an online community

Used Daily for 1-5 months
Reviewed on 9/17/2018
Review Source: Capterra

We would definitely recommend Mytalk.

Pros

Mytalk website looks incredible. It allows you to personalize a lot. It is very easy to use, so you do not need to have any manual or training. We use Mytalk in many ways. However, we mainly need it to build a strong online community for our employees, such as authors, editors, proofreaders and so on. Mytalk is a platform that we use to create a community to discuss our journals, magazines. We were able to increase our online visibility and improve our connections with the research community.

Cons

So far, we have not noticed any issues with the platform

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

MyTalk Pricing

Starting from
$24/month
Pricing options
Free Trial
Free
Subscription
Value for money

Free plan: for 200 users, 10,000 page views per month, and 1GB of storage.

Personal plan: $24/month for 1,000 users, 50,000 page views per month, and 5GB of storage.

Enterprise plan: $99/month for 2,500 users, 100,000 page views per month, and 10GB of storage.

Enterprise+: $199/month for 5,000 users, 200,000 page views per month, and 20GB of storage.

Customizable pricing plans are also available. Contact MyTalk for more information.

MyTalk Features

  • Automatic Notifications
  • Chat
  • Customizable Branding
  • Instant Messaging
  • Social Media Integration
  • Third Party Integration

  • API
  • Activity Dashboard
  • CRM Integration
  • Contact History
  • Email Integration
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Surveys & Feedback
  • Ticket Management
  • Workflow Management

Additional information for MyTalk

Key features of MyTalk

  • Access control
  • Activity tracking
  • Anti spam
  • Automatic notifications
  • Categorization
  • Chat
  • Collaboration tools
  • Community management
  • Content moderation
  • Customer support tracking
  • Customizable branding
  • Customizable templates
  • Discussion board
  • Discussions / forums
  • Employee communities
  • Employee portal
  • Event scheduling
  • Help desk
  • Instant messaging
  • Member directory
  • Membership management
  • Message board
  • Online forums
  • Permission management
  • Personalized profiles
  • Preview functionality
  • Real time notifications
  • Registration management
  • Search functionality
  • Self service portal
  • Social media integration
  • Social media management
  • Survey management
  • Third party integration
  • WYSIWYG editor
  • Website integration

Benefits

  • Customize the design and layout of the online community with tools for editing the color scheme, adding the company logo, customizing the forum name, and more.

  • Allow customers to help themselves and answer their own support questions with the self service online forum. Customers have instant access to the answers to commonly asked questions, and can post their own questions if the topic hasn’t already been covered.

  • Enhance SEO by linking the MyTalk community to an existing business website, and route traffic between the two pages.

  • Create custom categories to group together discussions relating to the same subject. Categories can be added, updated, edited, or deleted at any time, and the changes reflect on the web page in real time.

  • Manage security with anti-spam measures, custom permissions for users, and the ability to block individual users. Businesses can also assign an unlimited number of moderators to manage and delete posts.

  • MyTalk FAQs

    Below are some frequently asked questions for MyTalk.

    Q. What type of pricing plans does MyTalk offer?

    MyTalk offers the following pricing plans:

    Starting from: $24/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Free plan: for 200 users, 10,000 page views per month, and 1GB of storage.

    Personal plan: $24/month for 1,000 users, 50,000 page views per month, and 5GB of storage.

    Enterprise plan: $99/month for 2,500 users, 100,000 page views per month, and 10GB of storage.

    Enterprise+: $199/month for 5,000 users, 200,000 page views per month, and 20GB of storage.

    Customizable pricing plans are also available. Contact MyTalk for more information.

    Q. What are the main features of MyTalk?

    MyTalk offers the following features:

    • Access control
    • Activity tracking
    • Anti spam
    • Automatic notifications
    • Categorization
    • Chat
    • Collaboration tools
    • Community management
    • Content moderation
    • Customer support tracking
    • Customizable branding
    • Customizable templates
    • Discussion board
    • Discussions / forums
    • Employee communities
    • Employee portal
    • Event scheduling
    • Help desk
    • Instant messaging
    • Member directory
    • Membership management
    • Message board
    • Online forums
    • Permission management
    • Personalized profiles
    • Preview functionality
    • Real time notifications
    • Registration management
    • Search functionality
    • Self service portal
    • Social media integration
    • Social media management
    • Survey management
    • Third party integration
    • WYSIWYG editor
    • Website integration

    Q. Who are the typical users of MyTalk?

    MyTalk has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does MyTalk support?

    MyTalk supports the following languages:

    English, Russian

    Q. What type of pricing plans does MyTalk offer?

    MyTalk has the following pricing plans:

    Free, Subscription

    Q. Does MyTalk support mobile devices?

    We do not have any information about what devices MyTalk supports

    Q. What other apps does MyTalk integrate with?

    MyTalk integrates with the following applications:

    Facebook, Google Analytics, Slack

    Q. What level of support does MyTalk offer?

    MyTalk offers the following support options:

    FAQs, Forum, Online Support