About Thryv

Thryv is the all-in-one management software built for small business. Unlike other software, Thryv integrates features like contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more. Small businesses only need one tool, one login, and one screen to manage it all. Thryv works on iOS and Android-operated mobile device so business owners have completed access and visibility to Thryv on-the-go, 24/7.

Thryv starts with contact and customer management through its built-in, fully functional CRM. Businesses can manage their contact database, engage and nurture leads through scheduled communications, and gain insight into customers through enriched data analytics. Businesses can then communicate with contacts and customers through text (SMS) and email, all from one dashboard. Business owners can schedule automatic reminders to respond to client messages, or trigger appointment and payment reminders to clients in advance.

Businesses also use Thryv to establish an online presence, with consistent business listings across over 60 trusted sites as well as a custom web portal for engaging new and current clients. Thryv includes reputation management, so business owners can also monitor their online ratings and reviews, and respond to feedback quickly.

Thryv handles online appointment scheduling and booking management for one-on-one appointments, group classes, and other large-scale events. It includes calendar syncing, so business owners get insight into their staff's schedules. Schedule automatic reminders in advance to reduce the number of no shows. Let clients pay you upon booking, in advance, on a payment schedule or by installment, at the time of appointment, or later, all from Thryv. Thryv integrates with PayPal's Braintree to offer credit card processing and mobile card scanning at competitive, no surprises, rates.

Key benefits of Thryv

  • Contact and Customer Management: Manage your contact and customer database. Segment and filter data with custom tags to fit your business. Gain insights into every individual with automatic internet cross-referencing. Thryv searches the web and consolidates data from social profiles and online databases, linking it to your records.

  • Appointment Booking: Help clients book appointments, group classes, and events 24/7 with Thryv's online booking tool that integrates wth your website, business listings, and a custom online client portal. Then sync your team's calendars so you have visibility into your business's workload and team's time.

  • Social Media: Connect Thryv to top social media sites like Facebook, Twitter, LinkedIn, Google+ and Instagram. Schedule social media posts at once, or in advance, and push content out straight from Thryv. Access Thryv’s library of pre-written posts to gain inspiration and save time.

  • Online Payment Processing: Process credit card payments within Thryv both online, or on the spot in person. Thryv integrates with PayPal's Braintree to offer the most competitive rates in the market. Businesses can also send professional, electronic quotes, estimates, invoices and receipts, to help get paid on time, every time.

  • Online Presence: Businesses can load and lock consistent information across the top business listings sites online including Google, Facebook and more, to improve search engine optimization and get found easily. Thryv also handles online reputation management so business owners can view and manage online ratings and reviews, responding to feedback in real time.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English, French, German, Hebrew, Polish and 3 others, Portuguese, Russian, Spanish

    Images

    The dashboard provides users with an overview of finances, calendar events clients, campaigns, and more
    Businesses can boost their online presence by deploying listings across the web
    Clients can be managed within the in-built CRM
    Users can manage invoices and bookings and track the amount of overdue or open payments
    Appointments can be scheduled within Thryv and automatically added to the calendar
    View 6 more
    Thryv video
    Thryv screenshot: The dashboard provides users with an overview of finances, calendar events clients, campaigns, and more Thryv screenshot: Businesses can boost their online presence by deploying listings across the web Thryv screenshot: Clients can be managed within the in-built CRM Thryv screenshot: Users can manage invoices and bookings and track the amount of overdue or open payments Thryv screenshot: Appointments can be scheduled within Thryv and automatically added to the calendar

    Features

    Total features of Thryv: 136

    • 2-Way Messaging
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Advertising Management
    • Analytics/ROI Tracking
    • Appointment Management
    • Appointment Scheduling
    • Audience Targeting
    • Automated Publishing
    • Automated Responses
    • Automated Scheduling
    • Batch Processing
    • Billing & Invoicing
    • Billing Portal
    • Booking Management
    • Brand Tracking
    • CAN SPAM Compliance
    • CRM
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Callback Scheduling
    • Campaign Management
    • Campaign Planning
    • Campaign Scheduling
    • Chat/Messaging
    • Class Scheduling
    • Click Tracking
    • Client Database
    • Client Portal
    • Communication Management
    • Confirmation/Reminders
    • Contact Database
    • Contact Management
    • Content Management
    • Credit Card Processing
    • Customer Database
    • Customer Engagement
    • Customer History
    • Customer Segmentation
    • Customer Social Profiles
    • Customer Support
    • Customizable Branding
    • Customizable CTAs
    • Customizable Fields
    • Customizable Invoices
    • Customizable Templates
    • Dashboard
    • Data Import/Export
    • Document Storage
    • Drip Campaigns
    • Dynamic Content
    • Electronic Payments
    • Email Invitations & Reminders
    • Email Management
    • Email Marketing
    • Email Templates
    • Email Tracking
    • Estimating
    • Event Scheduling
    • Event Triggered Actions
    • Feedback Management
    • Group Scheduling
    • Image Library
    • Interaction Tracking
    • Interaction Tracking
    • Internal Chat Integration
    • Invoice Creation
    • Invoice History
    • Invoice Management
    • Landing Pages/Web Forms
    • Lead Capture
    • Lead Distribution
    • Lead Management
    • Lead Nurturing
    • Lead Segmentation
    • Live Chat
    • Marketing Automation
    • Marketing Calendar
    • Mass Texting
    • Message Personalization
    • Mobile Access
    • Mobile Coupons
    • Mobile Keywords
    • Mobile Payments
    • Multi-Account Management
    • Multi-Campaign
    • Multi-Channel Marketing
    • Multi-Channel Social Integration
    • Multi-Location
    • Negative Feedback Management
    • Online Booking
    • Online Invoicing
    • Online Payments
    • Opportunity Management
    • Payment Processing
    • Pipeline Management
    • Point of Sale (POS)
    • Post Scheduling
    • Quotes/Estimates
    • Ratings / Reviews
    • Real Time Notifications
    • Recurring Appointments
    • Referral Tracking
    • Reminders
    • Reporting/Analytics
    • Response Management
    • Review Generation
    • Review Monitoring
    • Review Notification
    • Review Request
    • Room Booking
    • SMS Marketing Managment
    • SMS Messaging
    • Sales Pipeline Management
    • Sales Reports
    • Scheduled Messaging
    • Search Marketing
    • Search/Filter
    • Segmentation
    • Sentiment Analysis
    • Shortcodes
    • Social Marketing
    • Social Media Integration
    • Social Media Monitoring
    • Social Promotion
    • Source Tracking
    • Spam Blocker
    • Tagging
    • Tax Calculation
    • Team Calendars
    • Template Management
    • Third Party Integrations
    • WYSIWYG Editor

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    Reviews

    Overall rating

    4,2 /5
    (315)
    Value for Money
    4/5
    Features
    4,1/5
    Ease of Use
    4,1/5
    Customer Support
    4,2/5

    Already have Thryv?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 315
    Stephen r. O.
    Overall rating
    • Industry: Building Materials
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    THRYV is Excellent!

    Reviewed on 2020/10/05

    Fantastic Overall Experience! We now have an up-to-date software that serves our company and our...

    Fantastic Overall Experience! We now have an up-to-date software that serves our company and our customer base to its highest potential possible.

    Pros

    That it is user friendly for myself and my sales team. The communication aspect has changed the game for our company. We all know what is going on with each other's customers at any given time and it has made us look that much more professional in the building supplies industry. Tracking the 7 key components has been important for my role - Leads, Appointments, Conversion Rates, etc.........

    Cons

    Cannot cc in the emailing portion and the limit of characters in the text and email side.

    Response from Thryv

    Hi Stephen, one of Thryv's goal is to make communication between your team and your clients easy, and it is great to hear it is working for you, making you a leader in your industry.

    Thryv is always evolving, and your suggestions help us do that. If you would like, in your Thryv Dashboard, on the lower right, you can leave your ideas there for our team to see. - Gabe

    John V.
    Overall rating
    • Industry: Professional Training & Coaching
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Thryv is the superior online small business management platform.

    Reviewed on 2021/03/05

    Again, the customer service and tech support is top notch, and blows all the competition away. As...

    Again, the customer service and tech support is top notch, and blows all the competition away. As does the platform. Stop reading my review and join now! You can get a free demo customized to your needs by contacting [SENSITIVE CONTENT HIDDEN] Tell him John V sent you and that he owes me a steak.

    Pros

    Often, systems that try to be everything tend to have weak spots, or fail to fulfill promises. Not Thryv. The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it. I do all of my client, scheduling, billing, marketing, social media and web site management through Thryv. I would have taken me months or longer for me to set up what Thryv offers essentially out of the box, and it simplifies all those business facets by both consolidating them in to their platform and making them either easy to use or automated.

    Cons

    There is a learning curve to it, but any robust system will have one. However, Thryv customer support is the best I have ever experienced anywhere. Yes, ever. They call me to ask if I have any needs, and set up personal appointments by Zoom to walk me through the system to learn and customize it. I don't know of any other company doing that. Plus, there is 24/7 live chat and phone support.

    Response from Thryv

    Hi John, it always makes our day when we hear how great Thryv is working for our valued clients. From the sound of it, you are a Thryv Expert, and reaching your clients on a whole new level. To get even more out of Thryv, feel free to join our Facebook Group - High Thryver's. You can engage with other Thryv Users and get the latest updates on Thryv. - Gabe

    https://www.facebook.com/groups/highthryvers

    Jenny L.
    Overall rating
    • Industry: Construction
    • Company size: 2-10 Employees
    • Used Other for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Poor Customer Support, still withdraw full price from your account even though they said not

    Reviewed on 2020/01/26

    I had to reach out to their [SENSITIVE CONTENT HIDDEN] about 1+ years ago in order to get my...

    I had to reach out to their [SENSITIVE CONTENT HIDDEN] about 1+ years ago in order to get my website fix because they keep on pushing from one team to another. I have been frustrated with their unprofessional customer services since 2017 and I'm about to send another email to the [SENSITIVE CONTENT HIDDEN] about this ridiculous charge of $199. This is a scam and rip-off from their customers who decided to leave.

    Pros

    If you have a full-time staff to use this software to run your business then it should be okay.

    Cons

    1. You need to constantly check your website because you know when they mess it up to become a blank page. You will not get an easy resolution from their CSR without a request to speak with the manager.

    2. If you terminate the agreement earlier then they hold you accountable to pay them until the term expired. On the other hand, when the term is expired and they continue to charge you month-to-monthly without giving you the courtesy email to let you know about the term being the change.

    3. I was 3 or 4 days into the new month and request to terminate because my contract has been expired for I don't even know how long. [SENSITIVE CONTENT HIDDEN] promised me that she will wave the 1-time pro-rate fee that give me the weekend to retrieve all the emails that I need and forward it to my Google account. That was a lied and on Monday I got charge for the full-price $199. I have appeal with my bank and call Thryv, they have the nerve to tell me that they are not going to refund the charge. If you are looking then stay away from Thryv.

    Response from Thryv

    Hey Jenny! Very sorry for all the trouble! I sent your concerns over to our Client Care Escalations team! They'll be getting back to you as soon as possible! Please let us know what else we can assist you with. -Chandlor

    Richard B.
    Overall rating
    • Industry: Music
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    New User

    Reviewed on 2021/01/27

    I like the website more than the one we were using.

    I like the website more than the one we were using.

    Pros

    I use the website the most which is critical.. I'm still learning the other features which will raise our ratings I'm sure.

    Cons

    Need more help on using and integrating the features.

    Response from Thryv

    Hi Richard, thank you for your review. We are glad to hear that you are enjoying your website and ThryvPay. Whenever you need help with Thryv's features, we offer tutorial videos, or you can call our 24-Hour Thryv Support team at 844-998-4798. - Gabe

    Garrett B.
    Overall rating
    • Industry: Environmental Services
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    A Huge Help for Small Businesses

    Reviewed on 2020/08/25

    Thryv launched my company and helped me grow to a place where I needed more specific software to...

    Thryv launched my company and helped me grow to a place where I needed more specific software to meet my growing needs. I couldn't have imagined a better way to launch my business.

    Pros

    I love how Thryv puts all the major pieces of software automation for a small business into one location that is easily accessible via a web browser or app. For small business owners who also work in the field, the Thryv App is critical to continue switching out the technician and manager hats.

    Cons

    Thryv is a great piece of software but, because it is built for a generic audience, lacks features necessary for some specific industries. For me in pest control, there are a lot of pieces of Thryv that would make me want to use it as my primary system; however, because it is missing a couple critical pieces of data that I need to collect (like weather when we are spraying and pesticides we apply), I needed to buy another system which I use more than Thryv.

    Response from Thryv

    Hey Garrett, thank you for your feedback, we are excited that you are enjoying Thryv! Our team is always open to feedback. On your Thryv dashboard, you'll see the feedback button in the bottom right-hand corner. Let us know what you would need to make the system work for your industry. We look forward to hearing your ideas.
    - Gabe

    Showing 5 reviews of 315 Read all reviews

    Thryv FAQs

    Below are some frequently asked questions for Thryv.

    Thryv offers the following pricing plans:

    • Starting from:
    • Free Trial: Not Available

    Thryv offers a variety of price points, and works closely with small business owners to identify the right plan that meets their needs.

    We do not have any information about Thryv features

    Thryv has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    Thryv supports the following languages:

    English, French, German, Hebrew, Polish, Portuguese, Russian, Spanish

    Thryv supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Thryv integrates with the following applications:

    AWeber, Acuity Scheduling, Better Proposals, BombBomb, Chatfuel, ClickFunnels, Constant Contact, ConvertKit, Dropbox Business, Emburse Abacus, Evernote Business, Facebook, FullContact, Gmail, GoCanvas, GoToWebinar, Google Calendar, Google Contacts, Google Docs, Google Forms, HelloSign, Highrise, HubSpot CRM, Instagram, Invoice Ninja, Join.Me, JotForm, Keap, Limo Anywhere, LinkedIn for Business, LiveChat, Mailchimp, Mailgun, Microsoft 365, Microsoft Excel, Pardot, PayPal, Pipedrive, QuickBooks Commerce, Quickbooks Online, RightSignature, SalesRabbit, Salesforce Sales Cloud, Shopify, SignRequest, Slack, Square Point of Sale, Stripe, Thinkific, Trello, Twilio Voice, Twitter, WordPress, Zapier, Zoho Books

    Thryv offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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